SUMMARY

• 8 plus years of Experience in Software to enhance the application and increasing the Productivity to end users and experience of 5 years in Salesforce CRM and 3 years in Siebel CRM.
• Extensive Experience working on Sales Cloud, Service Cloud, Marketing & Integration with Salesforce.com.
• Profound Knowledge on CRM business processes like Forecasting, Campaign Management, Lead Management
• Case Management, Pipeline Management, Order Management and Account Management.
• Experience with Administration, Configuration, Implementation, Development and Production support events on Salesforce.com Platform.
• Insights on SFDC Data Model, Data Architecture, Data Management. Expertise in administration, configuration, Implementation, Customization and support on Salesforce.com Platform.
• Developed Apex Classes, Apex Triggers, Apex Scheduler, Batch Apex, Apex Web Service and Visual force pages using custom business logic.
• Proficiency in SFDC Administrative tasks like creating Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Extensively worked on Standard Controller, Custom Controllers and Controller Extensions and Web services API.
• Expertise in Integration of Salesforce.com Applications with other applications with an emphasis of Web Services /XML.
• Good Development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Classes & Apex Web Services, Partner WSDL, Visualforce (Page, Component &Controllers) and S - control and AJAX Toolkit.
• Expertise in mapping and Data Migration of data to salesforce.com objects and fields from legacy systems.
• Expertise in Data Loader for exporting and importing data. Expertise with SOQL, SOSL, Relationships.
• Developed Customized Reports, Dashboards and process to enhance Data Quality and enabling Strategic View of Data.
• Developing, maintaining, and implementing various applications for the App Exchange.
• Experience in integration of AppExchange application with Salesforce like QUALTRICS, APTTUS CPQ, KAPOST, MARKETO.
• Experience in working with AppExchange applications like Form Assembly, Sdocs, Docusign, Zapp IT, Map anything.
• Experience in implementing Salesforce Lightning App Builder and Lightning component’s, Lightning Framework and Design Systems.
• Implementation experience with Salesforce1 for mobile devices.
• Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit.
• Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations.
• Implementing Best Practices and providing scalable solutions by strategically diversifying Out of Box Functionality vs Salesforce Custom objects.
• Worked on Salesforce Einstein, Heroku Salesforce, Wave Analytics.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Experience in Siebel EIM, EAI, Scripting, Configuration, Workflow, Business Service, Web Services, Siebel Administrations, OBIEE and Business Objects. Knowledge of Siebel Data Model.
• Developed Reports and Dashboards using OBIEE, Business Objects, Tableau.
• Expertise in Web based Technology like HTML5, CSS, XML, JAVASCRIPT, VBSCRIPT, JQUERY.
• Expertise in ETL’s INFORMATICA, ABINITIO 3.0 & Datastage.
• Expertise in Relational DBMS effectively used Oracle, IBM DB2, MS SQL Server, and SQL, PL/SQL, TSQL.
• Expertise in programming Languages like Python used Python Automation for automating redundant work.
• Expertise in using MS-Office(Suite) like Word, Excel, PowerPoint, Visio used advanced Excel to accomplish and automate stuff Pivot Tables, VLOOKUPS, Advanced Excel
• Followed Software Development Life cycle (SDLC) and used change management procedures to migrate the code to production environment using software methodologies such as Waterfall and Agile.
• Business acumen to handle complex scenarios in the project.
• Eloquent in verbal and oral communications with Clients and Exiting users, Business Analyst along with Team.
• Complex queries to retrieve Data and generated Reports for end Clients.
• INSIGHTFULL Emails to the End users/Clients by informing them the Business Scenarios/Business Design in Non - Technical form.
• Tested UT, Performance Testing, Test data, UAT for Oracle Migration with Documentation in QV.

TECHNICAL SKILLS

SALESFORCE Technology: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Siebel CRM Tools: Siebel CRM 8.1.1.9, Siebel e-Business Applications (SEA) (8.1.1.5v, 8.0.1v, 7.8.2.3v) Siebel Industry Applications (SIA) (Loyalty, Life Sciences, Marketing, Financial, Consumer Sector, TNT, Public Sector).

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Ajax toolkit.

Languages: Apex, Python, Java, C, SOQL, SOSL, EJB, SOAP, SQL, PL/SQL.

Web Technologies: HTML5 XML, CSS, JavaScript, JSP, Angular JS WSDL.

REPORTING TOOLS: OBIEE, Business Objects, SSRS, TABLEAU.

Database: Oracle, SQL Database, DB2, SQL Server, MS SQL Server.

ETL: Informatica8.6.1, Abinitio3.0, Datastage.

SDLC Methodologies: Waterfall, Agile Methodology.

OTHERS: MS Office Suite(Outlook, Access, Word, Excel, PowerPoint)

Platform: Windows, MAC, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Pleasonton, CA

Salesforce Developer

Responsibilities:

• Worked on Service Cloud, Researched for Optimal solutions by building a road map for implementing new Salesforce.com features and functions to accommodate Business Requirements.
• Worked with diverse standard objects such as Accounts, Contacts, Cases, Campaign’s, Vehicles, Stops, Locations, Campaigns, Reports and Dashboards and many other custom objects.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules, Visual Force Pages based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Developed Apex Classes, Apex Triggers, Batch Apex for various functional needs in the application. Adhering to the best Practices while creating Triggers.
• Adhered to the Best Practices by avoiding governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Created Wave datasets from using internal Salesforce data and external data sources
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Developed wave dashboards using Salesforce platform as the backend.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• I have developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Developed pilot functionalities of related lists into lightning components for classic Salesforce
• Enhanced in communities by adding new fields, field sets using Salesforce Lightning.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud). Implemented Lightning Framework using APP-Builder, Lightning Comp

Environment: Sales force.com platform, Apttus, Apex Language, Eclipse IDE plug-in, MS Office, Sales force Enterprise Edition, Custom Tabs, Page Layouts, ANT migration tool, Workflow, Approvals, Reports, AppExchange Applications.

Confidential, San Francisco, SFO

Salesforce Developer

Responsibilities:

• Worked on Service Cloud, Researched for Optimal solutions by building a road map for implementing new Salesforce.com features and functions to accommodate Business Requirements.
• Worked with diverse standard objects such as Accounts, Contacts, Cases, Campaign’s, Vehicles, Stops, Locations, Campaigns, Reports and Dashboards and many other custom objects.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules, Visual Force Pages based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Developed Apex Classes, Apex Triggers, Batch Apex for various functional needs in the application. Adhering to the best Practices while creating Triggers.
• Adhered to the Best Practices by avoiding governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Created Wave datasets from using internal Salesforce data and external data sources
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Developed wave dashboards using Salesforce platform as the backend.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• I have developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Developed pilot functionalities of related lists into lightning components for classic Salesforce
• Enhanced in communities by adding new fields, field sets using Salesforce Lightning.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud). Implemented Lightning Framework using APP-Builder, Lightning Comp

Environment: Sales force.com platform, Apttus, Apex Language, Eclipse IDE plug-in, MS Office, Sales force Enterprise Edition, Custom Tabs, Page Layouts, ANT migration tool, Workflow, Approvals, Reports, AppExchange Applications.

Confidential, San Francisco

Salesforce Developer/Admin

Responsibilities:

• Worked on Service Cloud, Researched for Optimal solutions by building a road map for implementing new Salesforce.com features and functions to accommodate Business Requirements.
• Worked with diverse standard objects such as Accounts, Contacts, Cases, Campaign’s, Vehicles, Stops, Locations, Campaigns, Reports and Dashboards and many other custom objects.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules, Visual Force Pages based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Developed Apex Classes, Apex Triggers, Batch Apex for various functional needs in the application. Adhering to the best Practices while creating Triggers.
• Adhered to the Best Practices by avoiding governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Created Wave datasets from using internal Salesforce data and external data sources
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Developed wave dashboards using Salesforce platform as the backend.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• I have developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Developed pilot functionalities of related lists into lightning components for classic Salesforce
• Enhanced in communities by adding new fields, field sets using Salesforce Lightning.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud). Implemented Lightning Framework using APP-Builder, Lightning Comp

Environment: Sales force.com platform, Apttus, Apex Language, Eclipse IDE plug-in, MS Office, Sales force Enterprise Edition, Custom Tabs, Page Layouts, ANT migration tool, Workflow, Approvals, Reports, AppExchange Applications.

Confidential, Mountain View, CA

Salesforce Developer

Responsibilities:

• Worked on Sales Cloud, Service Cloud with emphasis on Sales Cloud.
• Researched for Optimal solutions by building a road map for implementing new Salesforce.com features and functions to accommodate Business Requirements.
• Worked with diverse standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules, Visual Force Pages based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Developed Apex Classes, Apex Triggers, Visual force Pages, Batch Apex, and Schedule Apex and Custom Controller classes for various functional needs in the application. Adhering to the best Practices while creating Triggers.
• Adhered to the Best Practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• I have developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Enhanced in communities by adding new fields, field sets using Salesforce Lightning.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud). Implemented Lightning Framework using APPBuilder, Lightning Comp
• Created Wave datasets from using internal Salesforce data and external data sources

Environment: Sales force.com platform, Apttus, Apex Language, Eclipse IDE plug-in, Sales force Enterprise Edition, Visual force, Custom/Standard Objects, Custom Tabs, Page Layouts, ANT migration tool, Workflow, Approvals, Reports, AppExchange Applications,Github.

Confidential, Cleveland, Ohio

Salesforce Developer/Admin

Responsibilities:

• Worked on Sales Cloud, Service Cloud with emphasis on Sales Cloud.
• Researched for Optimal solutions by building a road map for implementing new Salesforce.com features and functions to accommodate Business Requirements.
• Worked with diverse standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed Customizations by creating the ERD, Custom profiles, Fields, Page layouts, Record types, Object Tabs and Custom Apps, Validation Rules, Workflow rules, Auto Response Rules, Visual Force Pages based on Business Requirements.
• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes, to suit to the needs of the application.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application. Adhering to the best Practices while creating Triggers.
• Adhered to the Best Practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Integrated Slaesforce.com with External Applications like using SOAP/REST API based web services.
• Extensively worked on Data Migration from external sources performed Insert, Delete, Upsert, Export Operations of millions of records.
• Extensively used Data Loader for Insert/Update/Bulk Import /Export of data from Salesforce.com by extracting from (csv) files.
• I have developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Developed pilot functionalities of related lists into lightning components for classic Salesforce
• Enhanced in communities by adding new fields, field sets using Salesforce Lightning.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Implemented Lightning Framework using APPBuilder, Lightning Components.
• Developed Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements and added Lightning components to record pages.
• Involved in Salesforce 1 mobile application development and customization.
• Working experience in AppExchange App Development and Package Creation.
• Created Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Monitored the logs for improving performance of the Applications.
• Optimized the Code/Automated process by abiding with the Best practices to avoid redundant data in Production.
• Analyze complex technical systems problems, design and implement effective solutions.
• Work with a team of technical resources to design, develop (hands-on), and maintain a Robust enterprise.

Environment: Sales force.com platform, Apttus, Apex Language, Eclipse IDE plug-in, MS Office, JAVA, Sales force Enterprise Edition, Visual force, Custom/Standard Objects, Custom Tabs, Page Layouts, ANT migration tool, Workflow, Approvals, Reports, AppExchange Applications.