OBJECTIVE

• To find an opportunity where my technical skill set can be challenged on regular basis and to learn new skills to help me elevate my technical and administrative skill set.

TECHNICAL SKILLS

• Excellent multitasker, self motivated, energetic, always happy, focused to get the job done.

PROFESSIONAL EXPERIENCE

Confidential

Microsoft Consultant

Responsibilities:

• Implementation of Service now ticketing system.
• Creating customized reports for various business sectors.
• Assisting users with Training front/ back end of ticketing system
• Managing user structure imported via AD.
• Managing Share point sites nad permissions.
• Assisting users with issue related to sharepoint document unloading, checking in out, and permission to sites.
• Managing permissions Hierarchy on SP.
• Troubleshooting issues related to onedrive and upload to SP online.
• Assisting users with issues related to laptop, desktop and software eg, SAP, OMS, Office Suite, G Suite and 3rd party applications.
• Troubleshooting issues related to Server/ desktop/laptop hardware. Eg replacing RAM, HDD, Power supply.
• Rolled out MS teams for the company.
• Managed MS teams for organization.
• Provisioned Teams, Channels granted ownership to channels for users.
• Installed Add ons for Teams / company requirements.
• Provided training to users regarding Teams operations and functionality.
• Performed various troubleshooting for servers in terms of FS, Active directory.
• Decommissioned Skype for business for all users in the org.

Confidential

Microsoft Consultant

Responsibilities:

• Designed Strategy to migrate Windows/Linux Based VM’s to PHC Data Center.
• Implemented strategies to demote 2003 Based Domain controllers and upgrade to MS recommended standards.
• Migrated File Servers from 2008 to 2016 configured DFS, Namespaces.
• Trouble shoot Microsoft Exchange issues related to performance, Email flow, Certificates and migration of Mailboxes 2010 - 2016.
• Implemented DHCP migration from 2003 to 2016 Windows Server.
• Completed infrastructure assessment recommended action plan for upgrades/ migration decommissioning.
• Patched MS Windows servers with monthly roll ups.
• Troubleshoot O365 user issues.
• Migrated Data for Archival using Robo copy or Rich copy.
• Very well understanding and troubleshooting knowledge of Lab tech and Connect wise ticketing system.

Confidential

Cloud Specialist Azure/VMware

Responsibilities:

• Managed infrastructure based on MS Azure, ESX and AWS.
• Assisted clients plan migration strategy from existing infrastructure to MS Azure or ESX hosted at SunGard Data Center.
• Deployed new Linux/Windows Virtual machines on ESX, MS Azure.
• Configure resource groups, Storage accounts, User roles, IAM policies, Virtual networks, Azure Active directory and billing/cost management on MS Azure.
• Configured daily backup for VM’s in azure.
• Restored VM’s from backup for testing/cloning purpose as well as restoring VM’s in case of outage/blue screen.
• Managed monthly resource allocation for compute, usage and performance for windows/Linux based OS.
• Used Cloud Endure to migrate clients from existing to MS Azure or ESX hosted at SunGard Data Center.
• Deployed Linux/Windows VM’s on ESX 6.0.
• Troubleshoot issues related to V motion, datastore, Cloning and Vlans.
• Configured resource allocation on Virtual Machines.
• Troubleshoot issues related to connectivity for VM’s
• Prepared monthly reports for CPU, RAM, Network and disk I/O consumption.
• Linked existing Active directory to Azure AD via AD connect.
• Successfully migrated companies such as Brookfield, Phrma, Socan, CTC, Aecon, Socan.
• Implemented Service Now Express for company tracking and ticketing, User setup, Permissions Client setup, External access.

Technical Analyst

Confidential

Responsibilities:

• Managed Office 365 subscription internally for all issues.
• Managed Exchange online, setup MB permissions, assign security settings.
• Exported mailbox and setup long term archive.
• Setup audit logs and eDiscovery.
• Created Alias, Distribution groups and shared mailboxes.
• Assisted with migrating on prem mailbox to O365.
• Setup Spam filters, quarantine and blocked/allowed email addresses / domains.
• Created / decommed user accounts / SLA on O365 and on prem AD.
• Assigned appropriate permissions to users.
• Created / setup permissions / decommed SharePoint websites.
• Setup billing and audited license consumption on monthly basis.
• Assisted users with Phone/Screen share session.
• Setup VIOP phone system, Assigned DID,s, setup call flow, Time conditions, Ring groups, Billing and accessory features.
• Setup Icinga monitoring system on windows/Linux based VM’s.
• Completed monthly patching on all Windows/Linux based system via Jenkins.
• Used Remedy, Ivanti and Service now for ticketing.
• Used Skype for business for screen share sessions.
• Trouble shoot issues related client Laptop, iPad, Mac OS.
• Performed virus scans for any devices that show threat.
• Used CISCO stealth watch system for monitoring/scanning/ auditing usage on end point devices.

Confidential

Help Desk Analyst

Responsibilities:

• Troubleshooting user issues from Level 1 - 3.
• Migrating companies Citrix Xen App environment from 4.5 to 6.5
• Recreating LHC through cmd line on windows Server.
• Assisting users over the phone regarding local desktop/Laptop related issues.
• Creating, Decommissioning user accounts and exchange mailbox.
• Assisting users with Hung citrix Xen App Sessions.
• Deploying Windows server’s OS through Vsphere and installing Xen App Software.
• Assisting users with Application issues in Citrix Xen App.
• Trouble application issues with servers hosting Xen App environment.
• Granting users permissions as required.
• Creating, modifying security groups and distribution lists.
• Granting user mailbox access to other users.
• Monitoring network performance through PRTG.
• Creating user profiles in Dell Sonic Wall for VPN access.
• Recreating corrupt user profiles.
• Recreating corrupt outlook profiles.
• Cleaning up virus/Malware infected user laptops.
• Completing windows Server patching on monthly basis.
• Troubleshooting Application issues with users.
• Setting up Citrix receiver as training users on how to access applications.
• Deploying Vm’s through templates created via VSphere.

Confidential

Help desk Support

Responsibilities:

• Troubleshooting user issues from Level 1 - 2
• Assisting users with desktop related issues.
• Upgrading RAM, HD from physical desktops and laptops,
• Replacing defective network, video cards.
• Formatting OS and installing windows OS on bare metal machines.
• Cabling and setting up WIFI connectivity for new laptops.
• Upgrading drivers on user laptops.
• Creating user accounts and email addresses, assigning alias to email addresses.
• Assisting users with every day issues related to outlook, printing, applications and updates.
• Upgrading OS from Home to professional.