SUMMARY

• 6 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Experience in building Lightning Components, Lightning Events, using Lightning Base Components, Lightning UI components and Aura Framework.
• Implemented security and sharing rules at object, field, and record l evel for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Experience with Apttus, Big machines CPQ and built AppExchange applications with AngularJS and Bootstrap.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

TECHNICAL SKILLS

Salesforce.Com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, AJAX Workflow & Approvals, Dashboards, Reports, Custom Objects, Validation Rules, Visualforce (Pages, Components and Controllers), Import Wizard and Data Loader, Lightning, Apttus.

ETL/ Integration Tools: Force.com Data Loader, Force.com IDE Plug-in, Welkin Suit, Mulesoft, Ant Apache Migration, GitHub, Jenkins. Gearset.

Web Technologies/ Tools: HTML, CSS, JavaScript, Adobe Photoshop, AJAX, Dream weaver, XML, Visual Studio, SharePoint.

Languages: Apex, Salesforce Lightning, C, C++, Java, PL/SQL.

Database: Oracle, MS SQL Server, MySQL, MS Access,H4 HANA.

Operating Systems: Windows Variants, UNIX, LINUX

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lightning/Apex Developer

Responsibilities:

• Energy Services using salesforce.com platform with FieldFx Lightning services and CRM sales applications in cloud.
• Working on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed and Build lots of custom application, Functionolity and different logics as per the business required.
• Developing Apex classes, triggers, Visual force pages and Lightning components in salesforce.com for the Application.
• Creating Workflows, Validation Rules and Managing the Org wide security in Salesforce.
• Creating the quotes and Jobs and integrate to FieldFX(FSL Functionolity) Mobile version.
• FieldFx is a third party tool from LFW, it ia a mobile version and Intgrate from salesforce, by the help of managed Package.
• Working as production support to clear the Sync error between FieldFX mobile and Salesforce.
• Managing the Salesforce data with SAP to have an established connection by the help of SOAP package Integration.
• Using tools like Welkins Suit, Git and Gearset to deploy the code.
• For Data Load I have used XL-Connector.
• Managing Salesforce testing and validation efforts to ensure that the Salesforce configuration and development meets the business requirements and solution design.

Confidential, Houston, TX

Salesforce Administrator/Consultant

Responsibilities:

• the largest residential solar provider in us, has successfully installed and retrofitted their first residential energy storage (battery) system onto one of their existing solar systems, as they start to provide customers with access to electricity in the absences of grid service. maintaining the salesforce.com (CSM & CRM) platform, it is a sales, service and Marketing based cloud Application.
• Designed and implemented SOX-Compliance to whole organization on profile and permission sets with different POD (Customer care, Revenue management, and Commercial Operations).
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Created workflows to send emails to users if field values are changed in standard or custom objects.
• Actively involved in deployment process during sprint releases and deploying through Continuous integration and change set into Production.
• Hands on experience on Continuous integration process to release into production with the help of Atlassian Tolls (JIRA+Bitbucket+Soursetree+Bamboo).
• Performing Data Clean-up operation monthly using Data Loader for the Cases.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• I was involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Enhancements in sales process - validations, workflows, security settings, Reports & Dashboards, FLS, Page Layouts, and Record Types.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked on Sales cloud in opportunity management, account management.
• Involved in Salesforce.com Application support activities and customizing the apps to match the functional needs of the organization.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: Saleforce.com platform, Eclipse IDE Plug-in, JIRA, Workbench, SQL, Data Loader, Lightning, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Windows XP.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Stericycle Environment Sol. maintaining the salesforce.com (CSM & CRM) platform, it is a service based cloud Application.
• As a Developer Consulting, Implementation & Customization Packages for the better service between the Company and the End client.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experience working with Salesforce.com Service Cloud, Sales cloud as well as marketing cloud and configuring Administration setup on salesforce.com platform.
• Experience in Customization, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in developing UI using Visualforce pages and providing business logic using Apex and Aura.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP-based Web Services, JavaScript, Ajax.
• Having good knowledge on Salesforce to Salesforce helped partner organizations to share data in a more secure and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• I was involved in estimation and analysis for migration from classic to lightning.
• Created custom objects and custom fields in Lightning experience
• Involved in creating a component for custom buttons which are not supported in lightning.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Design and develop apex classes, Apex triggers various functional needs in the application.
• Implements Apex test classes for Code coverage to cover the data, as well as Apex batch classes and process to run the jobs as per Company requirement.

Environment: Saleforce.com platform, Apex Language, Cloud Craze , Visual force Pages, JIRA , SQL, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce.com developer/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation .
• Experienced in sales cloud by adding object, Fields, Tabs, Reports and Dashboards and migrate data into Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Creation of Wave dashboards on all the Campaigns.
• Created Custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked with Angular-Js during the time of development environment.
• Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery.
• Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on creating custom Visualforce pages and apex controllers for the reports to generate the reports with all the user input and system configuration validations.
• Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts , opportunities and forecasts. It is used for data configuration.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Documenting and updating relates of salesforce.com software and system administration focusing on Service cloud.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Used Angular JS as the development framework to build a web-page .
• Worked on integration of Salesforce CRM and the other systems like Tellus, Marketo and FinancialForce.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Worked on Web Service Callouts for creating and updating data in Oracle EBS.
• Participated in the integration of SalesForce.com with the existing Oracle EBS platform
• Co-ordinated with different boundary Application teams like EBS, NetSuite, and Change point, FPX (CPQ) to maintain the consistency of Data and maintain the integrations.
• Build a salesforce1 lightning app for different business groups in the organization and used sales force lightning designed systems style.
• Integration with Oracle RDBMS, Oracle MDM, and Siebel SRM using IPaaS Middleware tools like Informatica Cloud and SOAP/REST Web services for WCIS legacy system.
• Have built custom user interfaces using Lightning components and also used Lightning Components to create stand-alone applications that are hosted on Salesforce.

Environment: Salesforce Enterprise Edition, Remedy Force, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Sales cloud, Service cloud, marketing cloud, Financial Service cloud, Security controls, Sitecore CMS, Sandbox data loading, Force.com Eclipse plug in, Eclipse, Import Wizard.