Crm Lead Technical Analyst Resume
SUMMARY
- A professional with experience of around 7+ years in IT industry using Microsoft Dynamic CRM, web based applications like .NET technology and databases with SQL server.
- Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the MS Dynamic CRM.
- Expertise in Microsoft CRM 4.0, 2011, 2013, 2015 and 2016, Dynamics 365 Implementation, Migration, customization and Integration MSCRM web service with JavaScript, JQuery, C# and ASP.Net.
- Experience On - Premise Implementation in Single Domain Model, Multiple Domain (Single Tree and Multiple Tree Model), and Single Active Directory Forest and Multiple Active Directory Forests models.
- Expertise in generating Entity relationship diagrams to describe the relation between different entities.
- Expertise in customizing the entities, forms, fields etc. with Dynamics CRM SDK.
- Expertise in creating web portals for both Online and On premise versions.
- Expertise in creating portals using AdxStudio for On-premise applications.
- Worked closely with projects staff to provide system configuration data regarding each customer specific configuration requirements.
- Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
- Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
- Expertise in developing and updating a web page quickly and effectively using HTML, CSS, JavaScript and jQuery with the webpage cross browser compatibility and Responsive design.
- Expertise in client-side scripting languages which includes Java script, jQuery, HTML and CSS.
- Having experience in creating Sitemaps for an organization using XRM toolbox.
- Expertise in working with Message queues (MQ) for Inter Process communication.
- Experience in Implement and deploy Microsoft AdxStudio Web portals for allowing customers to connect with their Sales and Services.
- Having experience on developing ODATA endpoint on required entities in Dynamics CRM.
- Collaboration with Business, IT Team, Development Team and Test Team to fill any gaps.
- Good experience in creating users, assigning roles and field level security to the users in the system.
- Preparation of Functional Specification Document.
- Demos/Presentation to Business/internal teams.
- Expertise in Azure DevOps to maintain version control, reporting and testing.
- Experience of industry trends and developments in MS CRM to improve service to the clients.
- Experience in implementing the CRM outlook configuration for business users.
- Expertise in SQL Server Reporting Services in generating complex reports in cascaded reports, parameterized reports and Ad Hoc reports and created different types of reports such as Conditional, Drill-down, Summary and Sub reports, and formatted them and Performed unit testing at various levels.
- Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development and Scribe.
TECHNICAL SKILLS
Languages: C#, ASP.Net, XML Web Services, C, C++, HTML, CSS, JavaScript, JQuery
Databases: MySQL, Oracle 9i
Tools: Microsoft .Net Framework, MS CRM 2011/2013/2015/2016 , MS Dynamics 365, TFS, Microsoft Visio, Apache Tomcat, SharePoint, SQL Server Reporting Services (SSRS)
IDE/Software: Visual Studio 2010/2013, 2015, 2017 Eclipse IDE, Net Beans IDE
Platforms: Microsoft Windows, Linux
Others: Agile Methodology, Waterfall Model, UML, Microsoft Office, Knowledge of Algorithms
PROFESSIONAL EXPERIENCE
Confidential
CRM Lead Technical Analyst
Responsibilities:
- Involved in various phases of software development as a key team member with expertise on technologies and domain knowledge.
- Responsible for gathering requirements, creating user stories, writing acceptance criteria in VSTS.
- Created Business process flows for Confidential and Co Sales Modules.
- Created custom PCF control using Bing API for address suggestions.
- Configured and customized Dynamics portals to integrate with Dynamics 365.
- Experience with XRM Tool Box applications like Form XML Editor to bind the OOB fields to both System and Custom PCF Controls like AI Business Card Scanner to work around Microsoft Bugs.
- Embedded external Applications like Qlik Sense and EZT in Dynamics 365 using Javascript and HTML to make Dynamics a one stop application for users.
- Configured Relationship Assistance AI.
- Perform Unit Testing on all the user stories before deploying to QA.
- Used VSTS for version control.
Confidential
Microsoft Dynamics CRM Lead
Responsibilities:
- Involved in various phases of software development as a key team member with expertise on technologies and domain knowledge.
- Individually responsible for developing and deploying projects for Department of Budget.
- Conducted JAD sessions with the SME’s, gathered requirements, created flow charts and simultaneously developed the application in Dynamics 365 Online v8.2 based on the client requirement in Hybrid Agile Methodology.
- Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.
- Created Users, customized security roles, privileges/rights to roles. Created users, territories, teams, assigning and sharing of records.
- Used Business rules, web resources, Ribbon Workbench to further customize the application according to the client requirement.
- Created Web Portals for the application for a better User Interface experience.
- Hosted portals on IIS and used Javascript to customize the portals for On-Premise applications.
- Used Twilio REST API endpoint to send SMS’s to users when required.
- Integrated with SharePoint, SSIS.
- Integrated with external systems link accounting to display data in CRM through Actions.
- Created multiple SSRS reports based on client requirement.
- Worked with Project Management to provide status to the customer.
- Used SSIS (SQL Server Integration Services) for integration.
- Developed Workflows/Dialogues and Plug-ins to automate business process.
- Used Azure DevOps for version control.
- Gathering customer requirements and creating training documents.
- Extensively used application capabilities such as Queues, Activities, Data Import, Charts and Dashboards.
- Designing and integrating business processes and data flows between CRM applications and other applications, such as back office/ERP applications.
- Upgraded the application from V8.2 to V9.0.
- Conducted Unit, System & Regressions testing.
Confidential, Albany, NY
Microsoft Dynamics CRM Lead
Responsibilities:
- Involved in various phases of software development as a key team member with expertise on technologies and domain knowledge. Worked closely with Database and BizTalk teams to design the flow of the data.
- Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins (C#), workflows, Dashboard/Reports, data management, Migration of 2011 to CRM 2013, from 2013 to CRM 2015, Administration of MS Dynamics CRM application.
- Maintain MS Dynamics CRM solutions/organization in all Environments. Maintenance includes DR/backup, automate deployment of MS Dynamics CRM managed solutions, import/export managed/unmanaged solutions/organization, performance tuning.
- Provided estimation of MS Dynamics CRM 2015 implementation, Performance Tuning and implementing of industry standard best practices in MS CRM.
- Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
- Developed the WCF services, applications using Team Foundation Server, Visual Studio.net, C#, ASP.NET, SQL Server, jQuery and AJAX.
- Develop scribe integrations with other Applications and to pull data from Online MS Dynamics CRM to local database for analytics and reporting purpose.
- Created all the security roles and users accordingly in the system based on roles.
- Perform one to one requirement gathering session with Business users and prepared the Enhancements lists.
- Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM2015 system.
- Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
- Developed custom web pages to retrieve and update data in MS CRM.
- Customized various system entities and created custom forms, custom fields, custom views etc.
- Design and Develop Complex ERM to describe the relation between Different custom and system entities.
- Developed workflows to automate various business processes.
- Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events and automate marketing services.
- Develop interfaces using WCF SOAP Services between CRM and existing enterprise applications
- Responsible for Providing redundancy and backup support for other team members.
- Gathered a variety of data points for reporting services.
- Developed complex reports using SSRS and deployed into MS CRM.
- Extensively work with MS Dynamics CRM reports, SSRS and Out of the box reports.
Confidential, Dallas, TX
Dynamics CRM Developer
Responsibilities:
- Involved in mapping customer requirements to Microsoft Dynamics CRM.
- Understand the functional capabilities and limitations for out of box functionality as well as custom code.
- Conduct hands-on implementation, configuration and development of the various components (Sales and Service Modules) of Microsoft Dynamics CRM.
- Analysis of their current CRM implementation and business practices.
- Worked with Project Management to provide status to the customer.
- Actively participated in Development, Testing and Deployment Planning meetings.
- Actively worked with Developers towards meeting deadline.
- Custom development activities for various modules.
- Extensively worked on CRM Plugins & Custom Workflow activities development
- Demonstrate ability to perform requirements, develop design specification documents and perform tasks such as configuration, testing, data manipulation and documentation.
- Assisted in Upgrade/Migration from CRM 2011 to 2013/2015.
- Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.
- Developed out-of-box workflows and custom workflows for CRM 2011/2013 based on user needs.
- Developed custom SSRS reports in SQL server for CRM to supply the business with needed information for strategic decisions.
- Used SSIS (SQL Server Integration Services) for integration.
- Used MS Dynamics CRM Customization tools to customize system components such as Forms, Views, Entities, Attributes, Relationships, and Entity Mappings.
- Develop interfaces using WCF SOAP Services between CRM and existing enterprise applications for accurate and secure data flow within the enterprise.
- Created Users, customized security roles, privileges/rights to roles. Created users, territories, teams, assigning and sharing of records.
- Developed Workflows/Dialogues and Plug-ins to automate business process.
- Gathering customer requirements and creating training documents.
- Extensively used application capabilities such as Queues, Activities, Data Import, Charts and Dashboards.
- Designing and integrating business processes and data flows between CRM applications and other applications, such as back office/ERP applications.
- Conducted Unit, System & Regressions testing.
Confidential, Los Angeles, CA
NET Developer
Responsibilities:
- Involved in the Design and Implementation phases of agile software development lifecycle.
- Involved in CRM.
- Implemented MVC design pattern for developing the Web Application.
- Worked as UI Designer and Developer for the Web application using HTML5, C#, JavaScript, CSS and ASP.NET.
- Used AJAX Controls to increase the responsiveness of the web application, used AJAX Toolkit for user Interface Development.
- Created Microsoft provided certificates across different environments like WinForms, QA, UAT and Production.
- Implemented web WCF
- Used Hibernate for relational data. services to passing data to multiple platforms.
- Developed Web Forms using ASP.NET/C# language which communicate to the server via SOAP.
- Design and development of front-end GUI modules for technical support personnel using C# and ASP.NET.
- Used ASP.NET Web Forms, server controls extensively, setting up an inheritance chain of Forms following Object Oriented Programming Principles.
- Design and implementation of tables, stored procedures, triggers, views, PL/SQL statements for database operations using ADO. NET.
- Data Access layer is implemented using ADO.NET to Communicate with the Oracle Relational Database and Apache Cassandra to access, update the data in the database.
- Deployed and maintained ASP.NET applications running at IIS 6.0.
- Created pipeline between the client and the cloud using AWS.
- Wrote Node.js applications using JavaScript and executed the commands in parallel.
- Used WinForms for the designing of the web pages.
- Worked on SSIS and SSRS for extraction of data and creating reports.
- Involved in integration of applications and used Team Foundation Server (TFS) for the Source and Version Control.
- Written Stored Procedures in Oracle 9i and data binded to Grid View, Data List, Details view, Repeaters, Dataset Classes for data manipulation by using stored procedures.
- Involved in writing NUnit Test cases for the application, designed navigational flow and defined usability and GUI guidelines.