SUMMARY

• Collaborative Senior Technical Program Manager helping companies to build and launch SaaS and on - premise software products using expertise in product strategy, competitive and market research, feature prioritization, Agile product development, leading cross-team projects, and user experience in multiple domain - Fintech, Insurance, Health Care and Utility
• Delivered large scale projects worth of 10 million with full oversight and establishing production support model; strong experience in agile processes and managing release schedules
• Experienced in managing multiple, fast-paced initiatives; well versed in product backlogs, prioritization and change management; fast learner on new technologies like AI, Machine learning and data analytics
• Strong People Management skills; Led a team of 5+ technical program managers to establish program timing, develop core specifications, and work with the software development and quality assurance teams to deliver exciting, digital products & projects
• Implemented digital solutions in the cloud that reduced the infrastructure cost by 55% and reduced customer service calls over 43%

TECHNICAL SKILLS

Program and Project Management: Request for information (RFI)/request for proposal (RFP), Statement of Work (SOW), Project Integration Management, Scope Management, Time Management, Cost Management, Quality Management, Human Resources Management, Communications Management, Risk Management, Procurement Management, Stakeholder Management, project plan, issues log, status report, executive presentations. Tool- MS Project, SmartSheet, MS Office, JIRAProduct Management: product backlogs, prioritization, feature/functionality mapping, product release management and change management

Business Architecture: Product roadmap, business case and value proposition, business scorecard, fit/gap analysis, business requirements, functional specifications.

Process Architecture: Business system & value analysis, tactical & strategic planning, process analysis, process mapping/design, process improvement, workflow optimizationSoftware Development: SCRUM/Agile Development, SDLC, joint application design (JAD), Rapid Application Development (RAD), UI/UX design, Architecture design patterns, database modeling, data flow diagrams, use cases, sequence diagrams, integration specifications, Onsite-Offshore/near shore model, multiple internal team(Engineering, Data, Testing and Cloud Engg.), design validation and estimation

Application Framework: ASP.Net, Visual Basic.NET, C#.NET, RESTful API, Web API, HTML, JavaScript, Responsive web, Entity Framework and LINQ

Data Architecture: data analysis, modeling, mapping, requirements, management; data governance, SQL queries. Worked on MS SQL and Oracle

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Delivery Manager

Responsibilities:

• Experience in delivering utility domain products (Customer Self-Service, Workforce Management and Analytics) for various Utilities/City team and Municipalities
• Created system integration architecture for multiple technology integrations that reduced the integration timelines from 10 weeks to 4 weeks and product scale up by more than 62%
• Implemented in RAD, Lean strategy and Scrum frameworks; delivered more than 5 product implementations concurrently for large Tier-1 and Tier-2 clients without schedule, scope and budget variations
• Strong analytical and problem-solving skills, multi-tasking abilities, with proven experience in utilizing people and process knowledge to assist leadership in making the critical decision
• Redefined the business for the Utilities and implemented the digital transformation for the Customer self-service platform

Confidential

Technical Program Manager

Responsibilities:

• Develop customized models, tools and best practices in the domains of Enterprise Architecture, Software Development, Program/Project Management, Service Management and Governance
• Implemented process improvements on testing deliverables, environment testing and review in the client organizations that reduced the defect leakage by 65% into UAT
• Monitored and mitigated the program and project risks and that resulted in 10% of cost/schedule saving for the project
• Managed/executed projects in RAD, Lean Strategy and SCRUM frameworks; delivered 30+ applications annually in heterogeneous technologies like SharePoint 2013, .Net, Angular JS and Native app development
• Created 45 re-usable components in SharePoint/Office 365 apps, .Net and Angular JS which reduced the overall effort by to 40% per year at the practice level
• Met 98% of SLA on ticket resolutions and first response time; Increased the productivity by 30% using RCA and trend analysis
• Proven history of driving efficiency improvements and cost reductions. Managed OpEX & CapEx budget, create budget vs actual, variance analysis and projections report.

Senior Project Manager

Confidential

Responsibilities:

• Managed and delivered migration, development and upgrade projects worth more than $ 5 million on heterogeneous technologies across North America on a yearly basis
• Fluent in a broad range of technologies like SQL Server, .Net, SharePoint including business process tools such as JIRA, MS Project & Visio
• Adopted agile development and guided the team through the successful transition from Waterfall to Scrum model and went from shipping every 3 weeks to 2 months for GPRD Portal program and SECP which increased the customer satisfaction to 60%
• Created week wise actionable plans and RAID logs that decreased schedule delay on external dependencies by 70%

Solution Architect

Confidential

Responsibilities:

• Implemented various software engineering best practices for the full software development life cycle, including coding standards, code reviews, and operations; automated source control management, build processes and testing.
• Defined template driven development approach for the marketing team; Launched more than 8 sites within 4 weeks of time with dynamic content integration resulted in 30% of market reach
• Strong database integration experience. Developed data architecture design to enable analysts to perform targeted customer analysis; Strong in writing SQL queries and reporting the results to the business team
• Migrated MOSS to SharePoint 2010 and Dotcom sites into SharePoint 2010; re-architected existing ePortal from .Net 1.1 to .Net 3.5 using the Decorative design pattern
• Managed Operation and Maintenance for ePortal and decreased manual business processing using improved business solutions, minor enhancements & custom development by 40%
• Understood the business rules on HEIDS information for the data feed and processes to create the measures & rates for the future period using SSIS ETL Data load

Lead Developer

Confidential, MA

Responsibilities:

• Integrated with NASCO and QNEXT products for the data feed on the provider contracts for claims adjudication
• Led a team for Impact Analysis 4.0 product for Ingenix for the Processing Engine customizing various in-house components like ETG and ERG in align with the detail design specifications
• Designed and developed OLAP Cube processing with reporting capabilities in SQL Server Analysis Services for Processing Engine
• Worked with the different team in Impact Analysis 4.0 and Impact Consumer for creating System integration and Test strategy plans
• Redefined and developed technical detail designs using factory development methodology
• Managed end to end manual testing for Processing Engine and data-driven testing along integration with Impact Analysis reports module for the claims processing