SUMMARY

• Dynamic product professional with a proven track record of dependability, innovation, and success.
• Entrepreneurial product professional with a history of orchestrating exceptional product experiences. Broad knowledge in software development processes, enhanced by creative problem - solving and a customer-first mindset. Dependable self-starter; able to guide teams effectively to deliver on the organization’s vision.

TECHNICAL SKILLS

Data standards: EDI, HL7, X12, CCDA, FHIR, XML, JSON.

Languages: Java, C, C#,SQL, JavaScript, Python.

Processes: Agile, SDLC, SAFe, Scrum, PMBOK, Kanban.

PROFESSIONAL EXPERIENCE

Confidential, Plano, Texas

Digital Product Manager

Responsibilities:

• Enterprise digital messaging platform. Running on AWS the platform employs APIs, Microservices, Lambdas, Kafka queues, Mongo, Redis in-memory caching, JavaServer Pages/JSP and Servlets among other technologies. The platform services Confidential ’s Lines of Business; delivers +10B email, push and SMS messages annually and contributes +$90M in annual cost savings.
• Owning messaging intent through ideation, impact definition, feasibility analysis and subsequently driving solution delivery.
• Collaborating on high-level prioritization of initiatives, aligning experiences across digital messaging channels to ensure frictionless customer interactions and optimal business outcomes.
• Partnering to define, analyze and communicate product and feature roadmap.
• Driving day-to-day prioritization of work, projects, and scope.

Confidential, Charlotte, North Carolina

Product Manager

Responsibilities:

• Led product and tech initiatives across a suite of cloud-based Software as a Service (SaaS) products. The platform runs on Microsoft Technology Stack and consists of an Electronic Health Record, a Document Management System, a Personal Health Record/Patient Portal and, integration middleware.
• Led planning for the future direction of product features, by combining customer needs and insights with quantifiable business cases.
• Established feature roadmaps and strategies within a SCRUM environment built on consensus and buy-in from senior leadership.
• Partnered across marketing, sales, and operational functions to elicit customer sentiment.
• Used Excel, SQL, Tableau and Microsoft Power BI to gather and interpret data trends to uncover opportunities, track product performance, and drive decision making.
• Owned, prioritized and accepted work from technology teams.

Confidential, Charlotte, North Carolina

Senior Product Owner

Responsibilities:

• Directed development and delivery activities for a Personal Health Record/Patient Portal solution that currently serves +500K unique monthly visitors. This solution allows patients to engage in their healthcare journey by offering features that facilitate secure patient-provider communications, appointment scheduling, bill payments, personal health record management, referrals management, etc.
• Worked with stakeholders to define the project scope.
• Crafted Product Requirements Document (PRD) for the initial Minimum Viable Product (MVP).
• Collaborated with design teams to define layout and workflows for the solution.
• Sourced and stood up tech teams to deliver the solution.
• Owned and accepted work performed by technology teams during sprint execution.
• Partnered across tech, sales, marketing and operations for launch and go to market strategies.

Confidential, Charlotte, North Carolina

Product Owner/Project Manager

Responsibilities:

• Brought into the company to stand up a new product offering. The product allowed the company to enter and quickly dominate a new vertical.
• Managed development activities and partnered across the organization to launch a new product offering.
• Owned product roadmap and solution delivery including sourcing and building out tech teams.
• Translated stakeholder needs into development-ready, technical artifacts.
• Served as an SME for design and engineering teams.
• Drove business case discussions with stakeholders and engineering teams.

Confidential, Wichita, Kansas

Connectivity and Integrations Lead

Responsibilities:

• Led integration activities connecting an Electronic Health Record and Revenue Management solutions to reference laboratories, pharmacy benefit vendors, and third-party Practice Management Systems.
• Accountable for project deliverables, scope, scheduling, and team management.
• The resulting solution reduced attrition rates and increased new customer acquisition rates by over 53%.
• Initiated, created, and launched a patient-matching rules engine that increased unsolicited laboratory results matching by 25%.
• Served as the customer and vendor facing product lead.
• Partnered with technology teams to implement process improvement and sought out innovative improvements for future integrations.

Confidential, Wichita, Kansas

Business Analyst

Responsibilities:

• Served a pilot group of beta users assisting the company to conceptualize, and develop a cloud-based Electronic Health Record solution targeting small to midsize physician practices.
• Observed, recorded and communicated how our solutions empowered or hindered day to day staff workflows.
• Researched user pain points and sought to understand real motivations behind end-user actions.
• Contributed data/ workflow diagrams, use case diagrams and use cases to development teams.
• Collaborated with engineering leads to define and design the solution’s architecture.
• Conducted functional and regression validation testing.