SUMMARY

• More than 8 years of Product Management Experience
• Working on Agile Scrum methodology, Waterfall and V - Model for over 12 years
• Over 10 years’ experience of Retail Industry (Consumer Electronics, Telecom) and Digital Marketing, e-Commerce Experience, online retail sales, call centers, storefront sales, indirect channels ( Confidential &T, Best Buy) and over 8 years’ experience in Telecom Industry
• Evaluate opportunities in the market for new products/product enhancements
• Strategize and drive Product Vision
• Design Thinking customer centric approach to innovate opportunities and identify problems/issues
• Product architect and lifecycle manager, overseeing continuous process improvement of the assigned product line. Being accountable for PLM (Product Lifecycle Management), product success, in terms of revenue attainment and customer satisfaction.
• Capture and Analyze Voice of Customer and innovate opportunities
• Cross-functional leadership: Collaborating with engineers, technology vendor/partners, technical sales and finance to develop the best solution for the market.
• Evaluate and manage the current product portfolio, identify gaps and opportunities. Strategize Product Sales, Account Services and Interaction Management for achieving financial and technical goals.
• Market and competitive analysis for staying aligned with the related market and the industry to stay abreast of new developments and trends in the space of digital marketing and sales and retail applications. Leading the creation of capabilities and roadmap and product vision for the product line.
• Maintain KPIs and metrics for new product growth and success.
• Analyze ROI (Return On Investment) for Business Cases, Capabilities
• Expertise in all sales funnels (upper funnel, lower funnel, retention funnel)
• Connect with stakeholders and technical teams to deliver capabilities in alignment with business goals.
• Work with cross functional teams to deliver projects
• Write User Stories and maintain healthy backlog of stories for implementation.
• Conducted Trainings for Business Analysts on Process modeling, Fundamentals of Business Analysis, Elicitation, Facilitation, How to Gather Requirements, Business Use Case Modeling

TECHNICAL SKILLS

• Product Management
• Customer Analytics
• Operations Analytics
• Business Analytics
• Adobe Analytics
• Google Analytics
• Data Analytics
• Tableau
• Business Analysis
• Business Process Re - engineering
• Solution Architecture
• Project Management
• Requirements Analysis
• Requirements Elicitation
• JAD
• Facilitation
• Requirements Documentation
• SAFe Agile
• MS Office
• Rational Requisite Pro
• Rally
• SQL
• JSON
• JIRA
• BDD
• Agile Craft
• API Management
• Business Intelligence
• Problem Solving
• Application Development & Maintenance
• RFP
• RFQ
• B2B
• B2C
• Agile Methodology
• Scrum
• Waterfall
• Point of Sales POS
• Sales
• Online Sales
• Salesforce
• Retail
• Merchandising
• Telecom
• Telematics
• Sales Portals
• Sales Ops
• CPQ
• Q2C( Quote to Cash)
• O2C(Order to Cash)
• Cloud Technology
• Mobile Applications
• SaaS
• Order and Billing
• Product Design
• Product Management
• Use Case Analysis
• Data Modeling
• Visio
• Lucidchart
• Wireframes
• UX
• SharePoint
• UAT Testing
• A/B Testing
• Stakeholder & Client Management
• Designing
• Integration Testing
• SWOT Analysis
• Benefit Hypothesis
• Cost Benefit Analysis
• Requirement Prioritization
• Defect Management
• Quality Assurance & Control
• Business Solutions
• Strategic Analysis
• Gap Analysis
• AS IS & TO BE Process Documentation
• Product Enhancement & Support
• Team Management
• Acceptance Testing
• Change Management
• Defect & Root Cause Analysis
• SDLC
• E-Commerce
• Training & Mentoring
• Business Process Analysis and Modeling
• Use Case Modeling

PROFESSIONAL EXPERIENCE

Confidential

Agile Product Owner/ Product Manager

Responsibilities:

• Responsible for a Critical Product Owner Role to strategize, lead and implement Product vision for Web Content Management for Southwest Airlines websites including Southwest.com (Consumer Customers), Swabiz.com (Business Customers) and Cargo portal for southwest
• Managing all the content posted on web portals
• Analyzing different products in the market like e studio, Open Text, Akamai Image Manager for better content management
• Interfacing with Booking Applications, Scheduling Applications to display the content
• Conducting Cost Benefit Analysis, Benefit Hypothesis for creating and prioritizing capabilities
• End to End Product Ownership to drive strategic product and technology vision for Web Content Management for dotcom
• Work in conjunction with Marketing Team to analyze the content to be published in the best possible way
• Managing a team of 18 members including developers, testers, architects, project managers
• Create Roadmaps. Collaborate with Stakeholders
• Writing Product Features, complete authoring User Stories and acceptance criteria. Maintain Backlog
• Grooming of User Stories for multiple Scrum teams and help clarify all questions and deliver user stories
• Write stories for Analytics team to capture relevant data like page event, load time for each page, error/failure capture, waivers, etc.
• Study metrics and reports to suggest improvements/new capabilities via Presentations to Leadership
• Create and maintain product backlog and prioritize between account services, customer interactions.
• Accept completion of User stories
• Execute PVT and UAT

Confidential

Product Manager/Senior Product Owner

Responsibilities:

• Responsible for a Critical Product Manager Role to strategize, lead and implement Product vision via Minimum viable product increment solutions as per market needs to capture customer attention and successful purchase, minimize customer churn, reduce average handling time, call to action time, and for customer satisfaction
• Products Managed: Wireless (4G,5G), Confidential, Internet, Connected Car/Connected Vehicle devices, Home Security solutions.
• Application: Retail e-commerce Web Portals, Mobile Applications, Desktop Applications
• Working with large sets of data to integrate into an integrated Data Platform from multiple System of Records for faster processing(less than 500 milliseconds) of customer validation and service/information requests
• Building an integrated digital platform portal to perform multiple account services including billing, current/past orders, account cease/suspension/restore without launching separate applications in context
• Responsible for 360 degree single view of Customer Dashboard (using Integrated Data Platform product) for Customer Satisfaction and faster Customer Rep Interaction using Predictive Analysis for online and call Center applications.
• Responsible for creating capabilities for account services, billing services, product flows, single/bundle promotions implementation, interaction management
• Responsible for bringing highest level of customer satisfaction and order processing, reducing Average Call Handling times for Call Center Reps.
• Conducting Cost Benefit Analysis, Benefit Hypothesis for creating and prioritizing capabilities
• End to End Product Ownership to drive strategic product and technology vision for Product Sales, Account Services and Interaction Management for Confidential &T over multiple channels including Call center, contact center, digital platform.
• Communicate with legal, end users and potential customers to identify issues and improvements
• Communicate with Product leadership to report product progress via presentations
• Conducting Cost Benefit Analysis, feasibility analysis, Benefit Hypothesis for revenue generation
• Develop Business Cases and Proof of Concept for supporting epics and capabilities
• Product Manager for 5 Scrum teams
• Participate in PI (Program Increment) Planning /Sprint Planning for estimating work effort and prioritization of features and user stories grooming with multiple teams
• Create and prioritizing capabilities to achieve business objectives
• Write features, user stories and acceptance criteria
• Grooming of User Stories for multiple Scrum teams and help clarify all questions and deliver user stories
• Create realistic and rightly sequenced Roadmaps to launch products, maximize sales and reduce customer handling times to maximize profit.
• Track Product progress
• Define Business Use Cases, Go-To Market (GTM) Strategy and Plans
• Define KPIs and measure Confidential each release of the product
• Analyzing Customer Graph data to bring a holistic view for customer data including all product lines to reduce average call handling time and provide the highest level of customer satisfaction and proving seamless experience across various sales channels and product lines.
• Collaborate with Stakeholders and write features and user stories to translate business needs for implementation
• Write stories for Analytics team to capture relevant data like page event, load time for each page, error/failure capture, waivers, etc.
• Study metrics and reports to suggest improvements/new capabilities
• Visualize and Analyze the data provided by Analytics team/Data Acquisition teams for meaningful insights with charts and dashboards to innovate and gather opportunities and resolve problems. Data Analysis using Excel, Tableau and presentation using PowerPoint.
• Create and maintain product backlog and prioritize between account services, customer interactions.
• Create customer workflows
• Determine the features necessary to be delivered to deliver Minimum Viable product and prioritize other features
• Follow SAFe Agile Methodology
• Defining Product Features, complete authoring User Stories and acceptance criteria
• Create and maintain backlog of stories for implementation. Prioritize stories as per business value and supplier team dependencies
• Working closely with UX team to come up with frontend wireframes and mock ups.
• Working with Solution Architecture team to finalize the solution to deliver the features and stories related to capabilities. Using technical expertise to understand existing APIs and data flows between different dependent supplier systems
• Deliver presentations, demos, and documentation for business and applications users
• Utilize Google Analytics and Adobe Analytics to analyze and perform Predictive Analysis
• Review Roadmaps to make sure Product Increment is according to plan and make necessary changes
• Accept completion of User stories
• Execute PVT and UAT

Confidential

Product Manager/Owner

Responsibilities:

• Responsible for a critical role to handle Sales of Consumer Electronics, Wireless, Phones and accessories, Confidential, Internet and Home Security Solutions for Point of Sale Systems POS (Online, Call Centers and In store /Field, Indirect/Partner channels)
• Gathering requirements for Account Services Management, Sales Offers/Promotions and Product Catalog
• Responsible for Program Delivery by keeping track with stakeholder goals and ensuring value addition
• Worked as Business Analyst/Product Manager for Projects on:
• To integrate Revenue Recognition for the Organization as a whole by building a system to collect sales data from more than 10 sales applications
• Customer Email Notification Solution Systems
• Fraud Management: Identify and mitigate fraud Confidential various steps of product purchases and account changes
• Seamless order search and order processing for Customers across multiple sales channels including Call centers, retail stores, indirect channels, authorized retailers.
• Billing enhancements, user interface enhancements for customer profile and dashboards
• Implementation of Regulatory Policies in different states
• SPOT T-LMS: Learning Management System for Business and Consumer Users

Confidential

Responsibilities:

• Responsible for writing Business requirements as Epics, User Stories, preparing Business Use Cases, performing Integration and UAT Testing for online sales portals of Confidential &T for B2B, B2C E-Commerce Platform for Business/Consumer Customers
• Responsible for Business Analysis and for Sales of Wireless, Cloud Products, Internet, Security Products of Confidential &T (Quote to Cash flows)
• Worked extensively on CRM capabilities starting from Quote to Cash and provisioning
• Gathered Requirements for Projects on:
• CPQ (Configure, Price and Quote) Portals for Quote to Cash flows
• Product Buy Flows for different products for Business and Consumer Customers
• Dashboard upgrade for Online customer satisfaction
• Introduction of new Promotions and discounts
• Implementing different Customer tiers for customer benefits
• Thorough knowledge of Agile Methodology (SCRUM)/Waterfall Methodology