SUMMARY:

• Team Builder Organizational Development Change Management
• Learning Strategy Microlearning Rapid Confidential Design
• Senior training professional with 30 - year track record of creating high-value training programs targeted to business needs that drive performance, increase customer satisfaction and maintain a high ROI, allowing employees to grow as individuals and guiding organizations through times of growth and change.
• Highly competent, hands-0n Learning and Development Manager with experience in organizational development, change management, learning strategy, curriculum design and development, quality assurance, implementation, evaluation and ROI.
• Able to drive complex training projects through strong project planning and execution to achieve strategic business goals.
• Accomplished team leader with proven success managing Agile training development through all phases of ADDIE Rapid Prototype Development, microlearning and responsive mobile learning design.
• Detailed experience with adult learning theory, training delivery methods, instructional technologies (LMS - SCORM / xAPI), employee evaluation/coaching, performance improvement, and performance support.
• Creative Instructional Systems Designer with strong capabilities including graphics and multimedia design, high-definition video, digital photography, audio/video post-production, and voice-over narration.
• Expert Confidential development experience including tutorials, and L1-L4 software simulations in Adobe Captivate and Articulate Storyline.
• Experienced Business Analyst conducting business process and procedure analysis, design and communication.
• Extensive experience implementing Knowledge Management and Electronic Performance Support Systems (EPSS).
• Ability to quickly understand and learn business and technical concepts to translate information into clear, concise training courseware.
• Broad cross-industry experience.

TECHICAL EXPERTISE:

• Captivate uPerform
• RoboHelp
• In-Design
• Illustrator
• SnagIT
• LMS
• MS Office
• Storyline
• Photoshop
• Premiere
• Audition
• Camtasia
• Accessible Confidential
• Microlearning
• Acrobat Pro

EMPLOYMENT HISTORY:

Confidential, Altamonte Springs, FL

Training Implementation Logistics and Support Management Consultant

Responsibilities:

• Business Analysis for training implementation support and Organizational Readiness.
• Designed Service Delivery Management plan using a ServiceNow incident ticket process to identify and resolve issues with training scheduling, student attendance, course rescheduling and remedial training.
• Senior Instructional Design Lead managing Confidential development, posting to Saba LMS with follow-up and triage for reported issues with course assignments and completion.

Confidential, Oak Brook, IL

Senior Instructional Design Consultant

Responsibilities:

• High-level organizational analysis and curriculum planning for internal Confidential Learning and Development group.
• Analyzed existing training for IT professionals in the Service Excellence / Customer Experience consulting program.
• Evaluated and designed high-level curriculum for training HR Transformation consultants.

Confidential, Milwaukee, WI

Senior Instructional Design Consultant

Responsibilities:

• Executed blended learning program to support Confidential Consulting in the implementation of SAP, SuccessFactors HR, SuccessFactors LMS and IBM Maximo / ClickMobile (Enterprise Asset Management) for major Utility industry clients with audience groups in multiple subsidiaries across multiple states.
• Integrated Change Management impact analysis and training needs analysis to implement a Train-the-Trainer program for change agents, super-users, and labor group supervisors across all business units.
• Confidential development and delivery using uPerform and uPerform Server in SCORM compliant modules delivered on SuccessFactors LMS.

Confidential, Minneapolis, MN

Project Learning and Development Lead / Senior Instructional Designer

Responsibilities:

• Managed Learning and Development project for university-wide implementation of Integrated Workplace Management System / Enterprise Asset Management application suite .
• Initiated role-based, criterion referenced blended learning and certification training, including instructor-led, Confidential, and On-the-Job-Training (OJT) across five university system campuses throughout Minnesota.
• Design and implement a Train-the-Trainer program to develop designated super-users as instructors.
• Constructed university-wide Performance Support knowledge base using Adobe RoboHelp and RoboHelp Server to provide device independent online access for mobile users through internet and via Apple iOS mobile phone applications.

Confidential, Milwaukee, WI

Project Training Lead / Senior Instructional Design Consultant

Responsibilities:

• Managed learning and development for enterprise implementation of the HP Service Manager applications suite.
• Conducted functional role / task analysis for ITIL Service Management and support functions.
• Coordinated training and organizational change management and communication.
• Integrated Knowledge Management and Performance Support Systems into a continuous improvement program.
• Blended learning design for interdepartmental projects using Captivate, Storyline, and uPerform Express for SuccessFactors LMS.

Confidential, Tallahassee, FL

Web Accessibility Compliance Assurance Consultant

Responsibilities:

• Project Technical Team Leader for compliance review of public facing websites for the Confidential to ensure federal compliance with Section 508, as well as Web Content Accessibility Guidelines (WCAG 2.0).
• Project planning and website analysis strategies utilizing HiSoftware Compliance Sheriff website compliance monitoring software.
• Managed accessibility testing team (JAWS), automated testing, website data analysis, and project reporting.
• Developed website design best practice strategies to assist the department in the remediation of website elements found to be in non-compliance with Section 508 and WCAG 2.0 guidelines.

Confidential, Tallahassee, FL

Senior Instructional Design Consultant

Responsibilities:

• Designed and developed Change Management communications, technical documentation and online tutorials in support the Confidential .
• E-Learning designer and developer for online end-user tutorials supporting the implementation of Microsoft Single Sign-on.
• Established design guidelines, templates and curriculum mapping.
• Produced voice-over narration recorded and edited with Adobe Audition.
• Designed and Developed Online Help and Electronic Performance Support Systems in Captivate and RoboHelp.

Confidential, Tallahassee, FL

Lead Instructional Design Consultant

Responsibilities:

• Lead cross-functional team to design instruction for implementation of GuideWire insurance suite.
• Created detailed role / task analysis, needs analysis, storyboards, design documents, learning strategies and curriculum plan.
• Designed and developed SCORM compliant Confidential modules using Adobe Captivate and Adobe Confidential Suite.

Confidential, Indianapolis, IN

Lead Instructional Design Consultant

Responsibilities:

• Launched project to create immersive, interactive Confidential courses for corporate technical training project.
• Strong emphasis on role / task based instruction to cross-train managers.
• Analyzed and redesigned business policies and procedures to meet business goals.
• Designed SCORM compliant tutorials and software simulations for delivery in PeopleSoft LMS using Captivate.

Confidential, Lansing, MI

Senior Instructional Designer/SAP HR Instructor

Responsibilities:

• Blended learning courseware supporting the implementation of university operations and financial management with SAP.
• Conducted training needs and role / task analysis in coordination with university subject matter experts.
• Developed instructional materials for ILT, Confidential, Virtual Classroom / Webinar training.
• Created Performance Support in RoboHelp, Confidential courses in uPerform and detailed software simulations using Captivate.

Confidential, Wayne, MI

Workforce Readiness / Organizational Development Consultant

Responsibilities:

• Managed technical training project and coordinated training for launch of Confidential Assembly plant.
• Established training project plan, training schedule and managed training vendors to establish minimum training requirements.
• Managed training vendor partnerships and contracts.
• Validated vendor curricula to maintain compliance with Ford training standards and fulfill instructional requirements based on defined business goals and training objectives.

Confidential, Arlington, TX

Senior Instructional Design Consultant

Responsibilities:

• Designed and conducted detailed role-based task analysis for the operation & maintenance of Confidential .
• Reviewed existing engineering documentation and interviewed SMEs to establish the levels of training required for all maintenance and operations tasks using DIF analysis (Difficult, Important, Frequent).
• Developed detailed curriculum map, learning strategy and technical training courseware.
• Created on-the-job training strategies and program documentation.

Confidential, Warren, MI

Lead Instructional Design Consultant

Responsibilities:

• Designed and developed Confidential tutorials and simulations in Captivate, and Electronic Performance Support Systems / Online Help systems in RoboHelp 7
• Demonstrated rapid performance improvement using Performance Support Systems to provide “Just in Time” training on manufacturing.

Confidential, Lansing, MI

Lead Instructional Designer / Lead Instructor Consultant

Responsibilities:

• Designed blended learning program for implementation of Confidential benefits system, “Bridges”.
• Created user manuals, job aids, student guides, facilitator guides, technical documentation, Change Management communications, newsletters and public facing online information.
• Designed and developed Online Help Systems using RoboHelp.

Confidential, Newark, DE

Lead Instructional Systems Designer

Responsibilities:

• Member of the Service Improvement Team, a Continuous Improvement based solution team, in a dynamic, high volume, international call center environment.
• Manager of international, virtual instructional design team with 7 direct reports creating blended learning materials and Confidential modules in Captivate.
• Streamlined Global Learning and Development process to reduce new agent training time, improve performance and reduce training cost.
• Achieved recognition as a “Best in Class” international call center by receiving the Gartner Group Award of Excellence.