Junior Project Manager Resume

SUMMARY

11 years’ experience in the Information Technology Industry. Exposed in the different phases of the software development life cycle
Knowledgeable in SAP Application particularly in BASIS, ABAP and Database application like SQL.
Developing technical solutions to business problems.
Defining configuration specifications and business analysis requirements.
Proficient in different methods of testing such as functional/product, regression, user acceptance testing, performance testing, component testing, stress testing.
Excellent knowledge and working experience in requirements analysis, test planning, defect tracking, results analysis and reporting
Expert in manual testing for web applications
Interact with application developers, project manager/s, and clients in application design and document reviews.
Background in software testing in the Healthcare/Insurance Industry.
A team player who finds fulfillment in making significant contributions, Dedicated, hardworking and organized employee who meets all deadlines and produces results in time.

PROFESSIONAL EXPERIENCE

Confidential

Junior Project Manager

Responsibilities:

Ensure that all processes/transactions/ decisions adhere to established policies and that the required turnaround are met.
Meet with user groups regarding their requirements and specifications for the system. Based on the specifications, prepares and/or reviews detailed user requirements specification document.
Translate business requirement document to functional requirement speciation.
Proactively communicate and collaborate with external and internal customers to analyze needed information.
Work directly with the implementation team to ensure delivery and implementation of the application/software solution.
Reviews and monitor requests for change. According to the urgency and impact of the requirements and relays them to the concerned system development and system support teams.
Reports to the Project Manager of the status and performance of projects assigned.
Subject Matter Experts on systems handled.

Confidential

QA Lead January

Responsibilities:

Establish and evolve formal QA processes, ensuring that the team is using industry - accepted best practices.
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
Lead and mentor QA team members, as well as manage outside contract testers.
Develop and execute test cases, scripts, plans and procedures (manual)

Confidential

IT Specialist

Responsibilities:

Responsible for providing level 1 and level 2 supports to clients by performing initial investigation and provide recommendation to clients within the Service Level Agreement.
Perform request fulfillment as requested by the user
Handled the Technical and User Reconciliation Accounts and reports involved using SAP BEX QUERY
Handled the Daily Job Monitoring that covers the adhoc requests from the client
Handled the SAP technical concepts in relation to Production Control Batch support i.e Batch planning for daily and monthly jobs Ad hoc request for sap jobs such as additional run, unzip/rename, file transfer, set to cancel/complete Preparing the monthly batch plan
Provide on time solution and supports to clients by ticketing logging, ticket tracking and ticket closure with regards to user requests/inquiries for any SAP related issues and concerns
Perform ticket analysis
Conduct Knowledge transfer training to other resources

Confidential

Quality Assurance Associate

Responsibilities:

Design and develop test scripts, test conditions, and expected results for test plans.
Assist clients on UAT issues and concerns.
Produce or update process documents such as manuals and functional specifications
Document errors or create bug reports
Track problem/bug and fixes
Maintain and update test plans and test cases through life cycle
Ensuring the quality of the software delivered to the clients by conducting thorough testing to the system.