PROFILE SUMMARY:

• A Master Business Administration in Human Resource with nearly 11 Years of Experience in HR & Operations, Recruitment, Manpower Planning & Budgeting, Performance Management, Employee Engagement and Training Development.
• Experienced in Hospital Management & Administration
• Experience in HR System & Policies
• Successful in motivating staff through clear communication and outstanding organization skills

AREAS OF EXPERTISE:

• HR Policy Execution Recruitment Performance Management
• Training and Development Employee Relations / Welfare Talent Pool Selection
• MIS Reports Competency Mapping Statutory Compliance
• Hospital Management Project Management

SOFTWARE SKILLS:

Operating System: Windows 98/97/ ubuntu & Internet Technologies

Packages: MS Office, C, C++, Oracle, VB

Quick Books: Payroll ERP software

Sound in ERP Software: Payroll, Mobile App Attendance and online HR Applications

EMPLOYMENT DETAILS:

Confidential

HR & Admin Manager

Responsibilities:

• Manpower Planning & Budgeting
• Talent Sourcing & Positioning
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• To initiate employee recruitment ( as per requirements of different departments) which includes release of advertisements, screening of applications, fixing interviews etc
• Induction / Joining formalities / Issue ID Card’s / Attendance Mobile App - New Joinees
• To issue appointment letters to duly selected staff and organise their induction and orientation.
• Also to organize confirmation interviews at the expiry of the probationary period assisting with the implementation and revision of HR policies and procedures in HO.
• To handle staff grievances, assist management in staff grievances, analyze repeated grievances and suggest corrective measures.
• Also to counsel employees whenever necessary
• To get maintained files and documents of all employees (staff & trainees) and records related to HR Policies.
• Define & Track Roles & Goals for key positions/talent
• Performance Management (formalize metrics, manage reviews, enable development)
• To suggest welfare and incentive schemes to increase productivity and enhance staff motivation
• To ensure the proper issue of identity cards, uniforms, lockers etc for new employees
• To ensure that the staff performance appraisal exercise is completed regularly and on time by all departments
• Employee Retention and Welfare.
• Conducting Exit Interviews
• Statutory Compliance, EPF, ESI, Bonus, Gratuity Payment
• Complete Payroll Processing, Salary Designing, Attendance, Leave Management of Staff
• Maintaining Database in Quick Books, Generating Employee Codes
• Payroll Processing and Salary Calculations
• Handling and Updating Master Data for Employees
• Daily/ Monthly MIS, Maintaining and Updating database
• Time Office- Leaves and Attendance Management
• Managing Advances
• To lead and support in the various admin activities
• Take care of the facility maintenance on a whole - Security, House Keeping, Security Systems, Food Vendors, Stationery Vendors
• Maintain good relations and rapport among the government bodies for any local support or help.
• Should be able to coordinate the entire transportation, canteen system for the employees across the organization.
• Should be able to maintain and coordinate with the vendor identification, negotiation and fulfilling the works assigned.
• Maintaining continuous backup for all emergency services and coordinating with the vendors during critical situations.

Confidential

Operations Manager

Responsibilities:

• Ensures adherence to quality standards in the centre operations
• Implementation of Clinical and administrative protocols & procedures
• Provide prompt, courteous, efficient and personalized service to all stakeholders
• Ensures optimum utilization of facilities & services.
• Ensuring that all clinical as well as non clinical processes and protocols are adhered to
• Monitor the key performance indicators of the centre and initiate corrective action, whenever necessary.
• Plan and implement up gradation of the centre facilities, product equipment and services in coordination with GM - Operations
• Establishing MIS in critical areas to assist in monitoring, reporting & problem solving
• Ensures relevant statutory requirements and norms are met so as to achieve efficiency of business operations
• Implementing the Performance Appraisal Plan for the staff, Finalization of KRA’S to the Departmental Heads, Evaluating & providing feedback
• Enabling the employee’s development by specifying their job competencies & through training
• Handle medico legal issues in conjunction with the GM - Operations
• To reduce expenditure by cutting costs and enhance profit margins
• Monitoring & reviewing all patient related services to ensure high degree of Customer Satisfaction Index
• Identifying performance targets & accountabilities
• Reviewing & evaluating performance against the targets
• Identifying & addressing deviations & its relevant causes
• Is responsible for bottom line profitability and revenue generation as per target of the centre
• Strategic business planning
• Liasoning with the Officials of all the state/ central departments
• To obtain and renew registrations and all required licenses for the Branch
• To keep track of expiry dates of various licenses & obtain renewals.
• Attend any issues related to local statutory bodies and take necessary steps to solve them.