Functional Consultant Resume

SUMMARY

I have over twenty (20) years of experience as a software business analyst and implementation project leader, specializing in Property/Casualty Insurance and Utility CIS / WEB systems.
I have worked directly for, or consulted at nine (9) Fortune 500 companies throughout my career. In depth experience in SDLC, Waterfall, and Agile implementation methodologies including project planning and budgeting, requirements gathering, scope definition, design specifications, process training, and managing system test plans and resources.
Implementation expertise with the following P&C insurance systems: Guidewire, Duck Creek, ISCS, and PMS systems. Implementation expertise with the following Utility systems: Banner CIS, CC&B, and eCSR Banner Refresh portal and ePortal customer self - service web portal.
Adept in both large and small applications across mainframe, client / server, and web-based applications. My strengths include problem solving, team building, and analytical thinking with commitment to results.
I possess strong communication and priority setting skills, and I look to use this experience in a professional services software environment.

PROFESSIONAL EXPERIENCE

Confidential

Functional Consultant

Responsibilities:

Functional Consultant for ePortal customer self-service implementation supporting Kansas City Water.
Functional Consultant for eCSR/Banner Refresh application, supporting OneGas and City of Chicago initiatives.
Author ePortal and eCSR/Banner Refresh requirements document.
Author functional specifications for ePortal and eCSR/Banner Refresh product releases.
Author test plans and test cases for ePortal and eCSR/Banner Refresh product releases.
Functional Consultant for Project Change Requests, creating functional specs and test cases.

Confidential

IT Consultant/Business Systems Analyst

Responsibilities:

implementing Guidewire Claims Center, including required PMS Integration designs.
Additional production support activities involve leading multiple property and casualty system enhancements, as well as company rate change programs.
IT Business Analyst for a company-wide implementation of Salesforce CRM application as well, involving system configurations, report, and dashboard design.

Confidential

General and Administrative PMO.

Responsibilities:

Sr. Project Lead for the Web Applicant Tracking System Managed development of a Web based Human Resources application system. Controlled the development of four WEB based integrated applications and test plan coordination through MS Project. Managed master planning of billable hours (0ver 11, 000 budgeted hours), change control processing, executive level status reporting, and third party vendor relationship.
Sr. Project Lead for the Corporate Mail Finalist research white paper project. Helped develop a white paper to recommend a solution for the USPS IMB bar code solution. Presentations made to the highest level of I/S division (CIO and AVPs) and to the Corporate Mail division. Received a letter of commendation from General Services VP for initiative. Managed the project Share point sites and utilized MS Project.
Sr. Project Lead for Finalist Removal and Common module upgrade. Managed up to 25 resources in a coordinated effort to remove outdated Finalist mail batch code. Managed plan hours (7800 hours) against budgeted hours. Processed change control information, and wrote a scope/design document for the common module upgrade process. Coordinated the test efforts of 8 commercial divisions budgeted at over 3000 hours.