SUMMARY:

• 7 Years Experience in Human Resources Programs, Services & Functions
• An accomplished, result driven Human Resources professional with 7 Years of experience, with expertise in creating and implementing programs to improve business operations.
• Adept at building recruiting selection and retention business strategies.
• Strong relationship - building and effective collaborations with management, co-workers, vendors and clients.
• Demonstrated strong interpersonal and management skills in Lead roles.

TECHNICAL KNOWLEDGE:

• Have got very good hands on experience on MS Office Suite -
• Well versed with use of Enterprise Resources Planning (ERP), Customer Relationship Management (CRM) and Spend Process Management Software (BAZ)

CORE STRENGTHS:

• Team Handling
• Coordination
• Employee joining formalities
• Employee Relations
• Training & Development
• Program & Event Management
• Employee exit formalities
• Induction and Policy Training
• Employee Performance Management
• Talent Acquisition
• Administration

PROFESSIONAL EXPERIENCE:

Confidential

Senior Executive - HR Operations

Responsibilities:

• Maintain track reports of the employee queries.
• Working closely with the concern departments to clear the employee queries.
• Conducted periodic employee satisfaction surveys, part of the team chosen to implement strategies for areas requiring attention and improvements.
• Maintaining complete employee data.
• Build and maintain strong relationship with the clients.
• Understand business and client needs and deliver them within the stipulated timelines.
• Coordinate with the internal teams and provide instantaneous support to the employees wherever required.
• Take necessary approvals from the teams and clients wherever required.
• To set up the processes as per client expectations and provide the support accordingly.
• Coordinating with the Managers on their current & upcoming requirements.
• Screening and short listing resumes from sources as per the job specifications.
• Scheduling candidates for the interviews through different modes.
• Releasing offers & follows up with the candidates till the joining date.
• Planning and delivering, training and including instructions for new staff.
• Securely maintaining record of every candidates for future purpose
• Conduct induction and training to new staff.
• Reports is maintained from the day of receiving time sheet inputs till salary payout.
• Maintain the Client and Team reports Daily, weekly and Monthly.
• Updating and monitoring MIS reports.
• Working on Reconciliation reports with the use of MS Excel and provide to Management.
• Involve initial level in employee performance appraisal process.
• Handling grievances.
• Have been involved in Training Team Members & Leads on various needs.
• Taking care of team’s performance and motivating them to achieve better results.
• Have been supervised Programs like Rewards & Recognitions, Annual Meets, Conferences etc.
• Knowledge and break-up of Gross salary.
• Supports to TDS department for Income Tax purpose.
• Maintain the time sheet of all the employees & provide the time sheets to accounts dept to process the salaries.
• Maintaining the leave tracker availed by employees which were approved by respective managers.

Confidential

HR Admin

Responsibilities:

• Manage and increase the effectiveness and efficiency of Support Services (HR, Finance, and administration), through improvements to each function as well as coordination and communication between support and business functions
• Sourcing candidates through different job portals/ boards.
• Speaking/ e-mailing to the screened/ short-listed resumes and checking their availability and interests.
• Joining formalities and exit interviews.
• Conduct regular program, seminars and trainings.
• Conduct induction and training to new staff.
• Securely maintaining record of every candidates for future purpose
• Planning and delivering, training and including instructions for new staff.
• Working closely with the concern departments to clear the employee queries.
• Conducted periodic employee satisfaction surveys, part of the team chosen to implement strategies for areas requiring attention and improvements.
• Frequent the sales team meet at client places.
• Maintaining complete employee data such as new hires, transfers, terminations, tracking vacation, sick, and personal leaves.
• Preparing pay budgets & Planning, and implementing pay structure revisions.
• Handle all queries of existing and new students, providing complete details of products and services through telephone and Email.
• Co-ordinate with counselor and sales team and take updates
• Maintaining the records of invoices for all customers and students.
• Preparing Sales& budget Report Daily, Weekly, Monthly
• Maintaining & filing the Sales related documents.
• To coordinate and negotiate with various vendors
• To oversee administrative related activities such as store keeping, stationery, electrical repair & maintenance items, fixed assets record & bill payment record, Office facilities and maintenance
• Controlling system of House Keeping, Security, Pantry and Transport etc.
• Organizing and managing calendar schedules
• Keeping track of Customer Relationship Management (CRM) report from each sales person twice in a week and forwarding the same to the concerned manager
• Coordinated with marketing manager for all marketing activities like brand building and advertisements; managed
• Managed class timings or scheduling classing & maintain attendance records of students & faculty.
• Coordinated with the Mumbai Head Office regarding the course and requirements of faculty & students., Bill processing and tracking with finance and providing weekly / monthly report ( MIS) to management.

Confidential

HR Coordinator

Responsibilities:

• Recruitment & Manpower Planning.
• Speaking/ e-mailing to the screened/ short-listed resumes and checking their availability and interests.
• Sourcing candidates through different job portals/ boards.
• Developing HR planning strategies with line managers by considering immediate and long-term staff requirements.
• Forward the interested candidate resumes to clients against requirements with the help of senior recruiter (recruitment team).
• Independently handling ITES recruitment
• Training the candidates on interview pattern and providing interview tips for all the rounds of interview.
• Coordinating between the candidates and HR of respective company at the time of interview.
• Taking Care of joining formalities of the candidates
• Coordinating between the new joinees and their employers
• Securely maintaining record of every candidates for future purpose.
• Coordinating the interview with respective departments and completion of all documentation with regards to selection of candidates.
• Organizing and managing calendar schedules.

Confidential

Coordinator

Responsibilities:

• Co-ordinate with sales and customer support team and take updates
• Prepare invoice for all customers.
• Preparing Sales Report - Daily, Weekly, Monthly
• Maintaining & filing the Sales related documents.
• To coordinate and negotiate with various vendors
• Preparing costing and sending quotation to the customer.
• Keeping track of logged calls whether getting completed in stipulated time as per the SLA.
• Checking invoices from the distributor for discrepancies.
• To track schemes and raise claims with distributor.
• Keeping track of all service calls and allotting the same to the customer support Engineers and take updates.
• To interact with customer and escalate the issues to the concerned authority.
• Keeping track of Customer Relationship Management (CRM) report from each sales person twice in a week and forwarding the same to the concerned manager.
• Maintained the stock status, maintain receipts and dispatches, supply status and dispatches.
• Organize, conceptualize and execute events and fairs.
• Administrative related activities such as store keeping, stationery, electrical repair & maintenance items, fixed assets record & bill payment record, Office facilities and maintenance.