SUMMARY

• Adept and certified salesforce professional with 3+ years of experience in CRM platform possessing magnificent skills
• Highly experienced in salesforce.com platform and worked with Sales cloud, Service cloud, Marketing cloud.
• Experience in working with clients in handling their business requirements and providing system based solutions that increase efficiency and reduce operating costs.
• Worked on standard objects like Accounts, Leads, Contacts, Campaigns, Cases and their management.
• Handled the designing of custom objects, custom fields, role based page layouts, creating relationships, junction objects like master - detail, lookup, rollup summary fields, validation rules.
• In depth experience of adding users, maintaining existing users, creating new profiles, cloning existing profiles, assigning roles to the users.
• Experience with work-flow rules, approval processes, process builders, Email services, tasks and actions. In depth experience working with web to case form, Email to case form, escalation rules and assignment rules.
• Implemented permission sets, sharing rules, created reports and scheduled dashboards. Extracted reports to various formats.
• Highly worked on importing, exporting, deleting data using data management wizard on salesforce.com and data loader.
• Experienced in conducting User acceptance testing and preparing training documents for users.
• Experience in writing apex classes, apex triggers, apex test methods for various functional needs in the applications and worked in improving existing apex code.
• Created visual force pages required for various applications. Worked with SOQL and SOSL queries to high extent.
• Knowledge on Salesforce Lightning Design System which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components.
• Solid interpersonal skills. Accustomed to working in large and small team environments and can handle the tasks individually as well.
• Corrigible. Aspired to bring esteem to the organization. Stay current with the technology.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce Administration, Sales Cloud, Service Cloud Salesforce Development (Apex coding, Visual force pages, SOQL, SOSL)

Computer skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc.), Access

Languages: Apex, C, Java, Java Script, HTML, XML, SQL, SOAP, REST web services.

Operating Systems: UNIX, Linux, Windows.

PROFESSIONAL EXPERIENCE

Jr. Salesforce Administrator/ Developer

Confidential, San Diego, CA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed Administration tasks like User Management, Data Management, Creating & Managing roles and Profiles.
• Designed workflow rules, validation rules, approval processes, process builder for various functional and business requirements.
• Used Salesforce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Transfer data across multiple environment to decrease my team workload Manage a weekly export that utilized backups stored on Confidential network drive.
• Experience in migrating data from legacy systems to Salesforce using data loader for handling the huge amount of DML operations on data like Insert, Update, Upsert, Delete etc.
• Tested new functionality and configuration in developer sandbox to ensure things were working properly before deployments.
• Document management, created folders, managed calendars and created email template to help keep our team organized.
• Created workflows to assign tasks, field updates and outbound messages as per the business requirements.
• Worked on page layouts, list views, custom reports, and record types
• Solved over 20 cases weekly ensuring users with a quick response.
• Integrated every department to create a connected environment and combined digital channels like e-mail, mobile, personal Sony accounts to engage users and consumers throughout the life cycle.
• Implemented technical designs by writing and maintaining APEX triggers, classes, Visualforce pages.
• Developed various Visual Force Email Templates and also handled Email operations through VF page controllers.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Salesforce Administrator/ Developer

Confidential

Responsibilities:

• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and Profiles.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, to suit the needs of the applications
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk import for Accounts, Contacts, Leads and Opportunities.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated every system, department to create a connected campus.
• Achieved faster response to tickets like student issues & inquires.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, to suit the needs of the applications.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Automated process across campus to mitigate manual administrative work and Eliminated redundant systems and technologies in departments across the institution reducing costs and freeing up resources.
• Designed and developed apex classes, extensions and apex triggers for various functional needs in the applications.
• Created and used Email templates in HTML and Visualforce.
• Combined digital channels like e-mail, mobile, LinkedIn, to engage students throughout the life cycle and created solution center to streamline and integrate all in-person, email and phone services provided to students.

Salesforce / Java Developer Intern

Confidential

Responsibilities:

• Participated in Design, Development and Deployment sessions.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for Field Level Security.
• Designed and Developed Force.com based apps, Products using Apex, Visual Force Pages, various HTML Email templates and Controllers using Apex Programming.
• Performed the activities like insert, update, upsert and delete and export using apex data loader.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.

SQL/JAVA Developer

Confidential

Responsibilities:

• Installed and configured MySQL Server. Written scripts to store PDF files into SQL server as reports.
• Created database objects like Tables, stored procedures, functions, views, constraints, triggers and modified databases using DML and DDL commands.
• Designed and developed user interface screens using HTML, DHTML and JSP. Used Java and servlet programming at backend.