SUMMARY

Functional, Technical and Administrative Support Professional accomplished in many facets of the Computer Software and Aviation industries.

• Maximo Asset Management V62 Certified
• Database Management and Record Maintenance & Analysis Experience
• Management Experience with Increasing Levels of Responsibility
• Experienced in Auditing and Billing Procedures and Practices
• Highly Proficient in Technical Issue Rectification with Emphasis on Client Services and Documentation
• Trained and Proficient in MAXIMO 4.2, 5.2, 6.2, 7.2, 7.5 and 7.6, BIRT, Business Objects, MyMobiler, Mobile Agentry, TRAX Software, Crystal Reports, Actuate, SQL Developer, Toad, VMware, VISaer Software, Borneman Suite, Citrix, C.A.S.E. database, and Configuration Management (Raptor), ClickMobile, ClickSchedule, Maximo Anywhere.
• Proficient in Data Entry and Clerical Filing
• Proficient in Data Analysis
• Proficient in Microsoft Office Suite; Access, PowerPoint, Word and Excel
• Proficient in Corel Draw, WordPerfect, Adobe Reader/Adobe Writer/and Adobe Professional

PROFESSIONAL EXPERIENCE

Confidential

Location: Herndon

Title: Technical Project Manager

Responsibilities:

Provide day - to-day management, leadership and guidance, following Agile and Waterfall methodologies, for project delivery activities for the various Information Architecture teams. Develop and maintain roadmap, priorities, project plans, status, key issues and risks. Track progress against plan and closely monitor key dates and activities. Perform quality assurance activities, such as deliverable review. Organize, manage and contribute to all activities related to quarterly audits for Information Architecture teams. Assist with organizing, documenting and managing releases for the Information Architecture teams. Identify and communicate issues and risks in a timely manner for proper management. Enforce team operating standards and procedures for such items as source code control, issue tracking, time reporting, etc. Produce project artifacts including test documentation, system/operations guides, issue/enhancement request documentation, and disaster recovery plans

Confidential

Location: Falls Church

Title: Maximo SME / Senior Developer / BIRT Report Creator

Responsibilities:

Contractor for the Homeland Security Customs and Border Protection. Was required to do anything necessary to help support the Asset Management System ILSS Maximo 7.5 Implementation. Gathered Requirements, Worked on Workflows, Data Analysis and Clean-Up, Software Testing and Quality Assurance, Created BIRT Reports as Developers created the script behind the report. Leveraged JIRA to implement Agile methodology. Went out to different locations and trained anyone from New Users to Program Mangers. Created Security Groups and Start Centers. Monitored the Development, Test, EDU and Production environments. Created Standard Operating Procedures and Training Materials and helped with Logistics. 

Confidential

Title: Maximo Consultant/Change Management Analyst

Responsibilities:

Contribute to Change Management weekly reporting. Gather MAXIMO Minute monthly Newsletter content. Gather content for ATLAS monthly Newsletter. Manage Stakeholders Communication Folders on SharePoint. Review Change Impacts with SMEs. Attend/Document Transformation Network Meetings. Assist with targeted communication development, compilation, and dissemination. Participate in planning Roadshows. Participate in Deployment Plan implantation. Assist with Change Impacts Assessment. Work with SMEs and PMO Leads to identify/leverage communication channels. Prepare for Go-Live. Participate in Lessons learned. Collect Post Go-Live feedback. Implement corrective action plans. Conduct and participate in workshops with customers. Conduct business analysis to gather and document business, user, and software requirements. Devise and develop associated EAM business processes. Analyze and design technical solutions for Maximo. Analyze and translate functional requirements into software specifications. Support quality assurance programs on projects. Devise and develop standard operating procedures. Develop training materials and conduct end user training for customers. Participate in sales and marketing related activities. Support industry events, user groups, trade shows, and conferences. Develop Reports using BIRT.

Professional Analysis Inc. / Contractor at the Confidential

Location: Washington DC

Title: Control Desk Manager/Requirements Analyst

Responsibilities:

Facilitate all change management requests, configuration analysis and engineering using Maximo 7.2 for data integrity. Design and implement reporting for all segments of TOA life cycle management support. Do all Control Desk Manager Responsibilities.

Business Integra / Contractor at Confidential (Contract change)

Location: Rosslyn, VA

Title: Maximo Mobile/Reports Developer

Responsibilities:

Update/Add to the Mobile Application using SQL and Java Code. Create/Update reports using Business Objects. Create/revise the Standard Operating Procedures.

ActioNet / Contractor at Confidential (Promotion)

Location: Rosslyn, VA

Title: Maximo Mobile/Reports Developer

Responsibilities:

Update/Add to the Mobile Application using SQL and Java Code. Create/Update reports using Business Objects. Create/revise the Standard Operating Procedures.

ActioNet / Contractor at Confidential

Title: Maximo Systems Analyst

Responsibilities:

Supervised the Maximo Program at the Foreign Services Institute. Added all Locations and their Assets into the Maximo System. Created Reports for the Foreign Services institute. Created Workflows. Moved Locations and Assets from one system to another. Analyzed and Cleaned Data for Integrity. All Maximo Help Desk Support across the Foreign Services.

Tech Ops Solutions / Contractor at Confidential

Location: Herndon, VA

Title: Maximo Functional Analyst / Help Desk Analyst

Responsibilities:

Resolve and manage Help Desk Tickets for the United States Marine Corps Maximo Application. Provide solutions for issues and requests submitted by Maximo Users. Ensure Data Integrity and Business Processes are adhered to. Develop SQL Scripts to identify and resolve database related issues/requests. Develop and distribute daily Crystal and Excel Reports in regards to help desk activities to the Management Team. Export data into various formats for distribution and review. Ensure that the Help Desk Tickets response and resolution metric requirements are met. Provide instruction and assistance for the Maximo Application functionality. Provide computer and connectivity troubleshooting support for the end user. Developed Training Presentation for Maximo V6.2. Testing and auditing for Maximo V7 Upgrade. Developing V7 Reports using BIRT.

Confidential

Location: Chantilly, VA

Title: Maintenance Planning and Programs Specialist

Responsibilities:

Audited, surveyed, updated, and revised the Confidential MX Programs (Time Limits and MX Taskcards). Forecasted Heavy and Light Maintenance for the entire Compass’ Fleet. Executed MAXIMO and Raptor (Configuration Management) daily functions. Created Job Plans and parts attachments for upcoming Heavy and Light Checks as well as time limited events. Executed Planning function for daily aircraft maintenance. Verified correct utilization and times thru the Asset function Query. Performed Raptor updates, revisions, and creations of new Maintenance Events.

Confidential

Location: Dulles, VA

Title: Aircraft Records Supervisor

Responsibilities:

Supervised and managed Aircraft Records Analysts in their daily duties. Performed numerous data entry into Excel and VISaer. Performed VISaer updates and verifications of Aircraft utilization such as Engine and APU Times and Log. Organized and maintained historical aircraft records, such as Airworthiness Directives, Aircraft Certifications, Engineering Orders, Heavy and Light Checks, and Parts Certifications. Maintained Engine and APU Life Limited Component Disk Sheets. Managed all FAA required records for Confidential Aircraft’s acquisition and conformity.