LabWare Support Consultant Resume

SUMMARY:

Eight years of work experience in Software Industry with experience as Business Consultant. Four years’ experience in business development and marketing in IT and ITES companies.
Five years’ experience in handling multiple Laboratory Information Management Systems (LIMS) COTS solutions in various domains such as Oil and Gas, Pharmaceutical, Clinical, and Manufacturing.
Experience working on LABWARE (5.0 and 6.0), STARLIMS and LABMANAGER LIMS solutions
Expertise in Various LIMS Modules / Functionalities (Sample Management, Stability Management, Interpretation Manager, Model Manager, LABSTATION etc.)
Exposure with Incident Management, Problem Management, Change Management, Configuration Management Process in Glaxo SmithKline
Experience in working for GxP guidelines, 21 CFR Part 11, Confidential regulations and completed internal GSK programs
Good exposure towards understanding Clinical, Manufacturing and Healthcare Laboratory Processes and Pharmaceutical Regulatory requirements
Expertise in Design and developing the of Analysis, reports by using RGEN and Crystal Reports.
Strong experience in development of Validation Protocols like Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ) for the related applications.
Expertise in creating various documents (Validation Plan, Transition Plan, Transition Report, Test Plan, Test cases, Incident Records, Call Flow Diagrams) and all Validation Deliverables.

SOFTWARE PROFICIENCIES:

LIMS: LabWare V6,V5, Starlims 10, Labmanager 4

Database: Oracle 9i/11i , MS - SQL Server 2000

Reporting Tools: Crystal reports (v 8.5, XI)

Business Intelligence Tools: INFORMATICA, Business Objects

SUMMARY OF EXPERIENCE:

Confidential

LabWare Support Consultant

Responsibilities:

Changes in Lims to adhere with ISO 17025 accreditation.
Propose new functionalities / reports to each user profile based on their daily routine activities.
Modified Lims - PI interface from OPC to RDBMS
Propose business process changes between Lims and PSM interface
Propose new changes to enhance the lab infrastructure to ensure zero data leak.
Supporting all tickets related LabWare 6 support, enhancement and Crystal reports

Confidential

LabWare Support Consultant

Responsibilities:

Business requirement gathering towards understanding the Level || and Level III tickets
Resolving all LabWare application support tickets.
Specializing in Creation / Modifications of Subroutines / User Programs
Responsible for modification of reports using Crystal Reports 8.5
Investigating and debugging application and reports issues
Service Level Agreement and Metrics Reporting
Follow Client’s documentation, validation and change control processes

Confidential

LabWare Support Consultant

Responsibilities:

Business requirement gathering towards understanding the Level || and Level ||| tickets
Resolving Level II and Level III LabWare application support tickets.
Specializing in Creation / Modifications of Subroutines / User Programs
Responsible for Creation / modification of reports using Crystal Reports XI
Investigating and debugging application and reports issues
Coordinate issue resolution and customer communications

Confidential

Lims Business Analyst

Responsibilities:

Responsible for deployment of LabManager Lims in two China sites
Requirement Gathering for Sample workflow, of analysis for GSK labs based out of China
Super users at client site (GlaxoSmithKline, Tianjin, China)
Drafting User Acceptance Testing documents and facilitate the Quality Analyst to perform the UAT
Develop design documents, validation plan and data migration plan
Follow Client’s documentation, validation and change control processes

Confidential

Software Programmer

Responsibilities:

Responsible for all the application support and enhancement related activities for the client
Responsible for supporting HIS-LIMS interface, all instrument interfaces and Blood bank module built
Responsible for additional instrument interfacing with STARLIMS
Responsible for adding new and modifying new reports using Crystal reports tool
Implementing Change Requests by Change management methodology
End to End testing of Blood bank module developed in LIMS

Confidential

Associate Consultant

Responsibilities:

Supporting SAP IS RETAIL Master data, Sales pricing management
Creating and Changing various Articles and Assortments.
Creating and modifying Seasonal Procurement details.
Preparation of “AS-IS” “TO-BE” process document
Obtaining Clients' Approvals and Consensus on Critical tickets and Improvement Areas.