General Manager Resume

SUMMARY:

Senior Management and Project delivery, 7+ years in Management and Project management.
Specialist in coordinating, manpower planning and quality improvement.
Experience in budgeting, business case, business analysis and business presentation to C - Level
Background supervisory skills, high level of business orientation, project planning and project management.
Good Analytical skills, solution oriented mind-set, internal processes.

PROFESSIONAL EXPERIENCE:

Confidential

General Manager

Responsibilities:

Responsible of 5 products of the company.
Responsible for annual growth target.
Responsible of all VAS product launch.
Review Business case, Service Description Document and Authorization. Request Form (SDA) for different products.
Writing Service Level Agreement (SLA).
Coordinating all project phases from conception until live production.
Liaise with all departments and externals client when necessary.
Ensure all project managers are working properly and escalate any issue found. accordingly for immediate fix.
Financial report, weekly progress report.
Presentation on New Initiatives and analysis.
Report to Shareholders.

Confidential

General Manager

Responsibilities:

Responsible of 20 products of the company.
Responsible for annual growth target.
Managing Portfolio of value of 7.5 million dollars.
Responsible of all VAS product launch.
Draft & Review Business case, Service Description Document and Authorization Request (SDA) Form for different products.
Writing processes for different products.
Writing Service Level Agreement (SLA)
Coordinating all project phases from conception until live production.
Draft and manage the BTL Calendar of Confidential .
Liaise with all departments and externals client when necessary.
Drafting budget of each products.
Drafting Marketing Plan and ensure smooth executions.
Ensure all Confidential ’s Partner Monthly invoice is delivered on time.
Ensure all project managers are working properly and escalate any issue found accordingly for immediate fix.
Financial report, weekly progress report.
Presentation on New Initiatives and analysis.
Liaise with MIS, BI, VAS Charging, IT for implementations.
Ensure written document of Customer Service document on each product.
Ensure Training is provided for product understanding.
Travel to meet and represent company on meetings.
Report to the CEO

Training Coordinator Manager

Confidential

Responsibilities:

Responsible of all training delivery and logistics including in provinces,
Design Modules related to training needed; ensure follow up after training delivery for project adjustment.
Supervise all Trainers and training reports, Dispatch all training according to Training calendar.
Ensure all Training Rooms are ready with all needed materials. Distribute all training materials accordingly.
Supervise all Evaluation administered to all trainees
Ensure all Credentials are delivered on a timely manner
Ensure all schedules are being given and also all working tools
Evaluate all trainers periodically and ensure high performance of trainers.
Design communication process for different entities based on project.

Confidential

PROJECT AND LOGISTICS COORDINATOR

Responsibilities:

Responsible for $300 thousand DOP, 7,742-unit medicine inventory
Supervised 2 administrative staff directed 8 contract warehousepersons.
Managed $100 thousand DOP budget, reported to President of the Foundation.
Responsible of all fleet maintenance, tires, repairing and drivers.
Supervise all fleet dispatching and fuel contract with provider.
Liaise with provider and ensure long-term sustainability
Send forecast of all material needed according to usage and availability.
Supervised receiving, inventory control, storage, distribution, traffic.
Scheduled drivers, negotiated rates and routes with truck lines/carriers.
Supervise Fuel administration, accident claims, repairing cost, and mileage track record.
Managed product distribution, security, and receivables.
Inventory included appliances, chemicals, hospital supplies, electronic products.