Principal Consultant and OCM Lead Resume

SUMMARY:

Organizational Change Management Leader and Business Analyst with 20+ years’ experience implementing custom, packaged, and cloud - based ERP systems in large, complex business/IT environments to achieve strategic business benefits
Creates and executes comprehensive Organizational Change Management strategies and detailed tactical plans including Assessments, Communication, Sponsorship Roadmaps and Coaching, Learning and Development, Measurement and Benefits Realization, and Knowledge Transfer and Sustainment plans in large, complex, transformational business/IT environments
Adept Confidential creating and coordinating proactive client, sponsor, and stakeholder relationships; skilled Confidential identifying, creating, and deepening collaborative relationships with technical, business/project sponsors, and key internal or external constituencies
Develops and leads effective Change Agent Networks to help ensure adoption, utilization, and proficiency using delivered solutions; builds change capacity
Develops, executes, and monitors detailed Project Plan to ensure quality solutions within scope and schedule; identifies, reports, and manages OCM Risks
Motivational thought leader with focus on emerging industry trends; award-winning writer and speaker; comfortable engaging Confidential all levels within an organization; advanced facilitation skills

EXPERIENCE PROFILE:

Confidential

Principal Consultant and OCM Lead

Responsibilities:

OCM Lead for enterprise implementation of SAP SuccessFactors HCM and ADP Vantage payroll systems
Conducted Change Impact Assessment, wrote and implemented OCM, Communication, Sponsorship and Coaching, and Training strategies and plans

Confidential, Columbus, OH

Business Analyst

Responsibilities:

Developed and implemented Organizational Change Management strategies and plans including Assessments, Communication, Sponsorship Roadmaps and Coaching, Learning and Development, Measurement and Benefits Realization, and Knowledge Transfer and Sustainment plans.
Implemented and facilitated Change Agent Network of frontline Associates (Case Managers and Underwriters).
Facilitated Change Leader Network of business leaders (Supervisors, Directors, VPs/AVPs, Executive Sponsors).
OCM Lead for complex, multi-year Microsoft Dynamics AX R3 implementation including procurement, inventory and warehouse management, product catalog, sales channels, and accounting.
All aspects of business analysis strategy, planning and monitoring; requirements elicitation and life cycle management; stakeholder interaction, and solution analysis.

Confidential, Columbus, OH

Senior Consultant

Responsibilities:

Led enterprise-wide change initiative to implement new single-source, XML/Web-based authoring and learning publishing system.
Integrated new authoring system with large-scale, strategic IT system and business transformation project.

Confidential, Columbus, OH

Director, Client Services and Operations

Responsibilities:

Executed comprehensive training and staff development programs to achieve clear business performance objectives; exceeded revenue and performance goals on $30m annual revenue; improved customer and employee satisfaction scores.
Developed and implemented comprehensive Change Management and Performance Improvement plan addressing underperforming business unit.

Confidential, Columbus, OH

Change Analyst Consultant

Responsibilities:

Developed, conducted, and analyzed nationwide survey of library management business practices.
Developed training to implement Balanced Scorecard quality assurance program.

Confidential

Executive Director

Responsibilities:

Led Confidential Institute dedicated to strategic organizational and industry-wide change through continuing education and professional development.
Implemented learning management system and online instruction for libraries and information professionals worldwide.
Developed and delivered learning content to front-line associates, managers, and executives.