Branch Manager Resume Collegeville, PA - Hire IT People

DISTINCTIVE QUALIFICATIONS

Results oriented and goal driven professional with high impact presentation and persuasion skills
Adept at establishing and maintaining strong working relationships with co-workers, clients and vendors
Highly motivated, energetic; a successful relationship builder and a team player
Respect the need for and appropriately maintain confidential information
Comfortable working under pressure
Research and present cost effective travel needs.
Self-directed, capable of accomplishing tasks individually or within a group
Listens attentively, communicates intelligently, and follows through diligently

PROFESSIONAL EXPERIENCE

Manager Operations 05/2007 – Present
Confidential, Collegeville, PA

Manage a successful international corporate travel company
Cateres small, medium-sized businesses and companies including American Express travel and other management agencies.
Provide clients with personalized service for business, special programs, and leisure travel both domestic and worldwide.
Meeting and event planning services.
Determine and cater to client special requests, such as visas, passports, meals, entertainment, automobiles, and tours.
Develop and implement daily operational and financial policies and procedures.
Oversee team of sales and customer service specialists.
Finance and budget planning.
Payroll, P&L, billing, and advertising.
Select telecommunications and computer systems.
Employee training.

Branch Manager- NYC09/2005 – 04/2007
Confidential, New York, NY

Coordinate in merchandise of travel agency services, such as sale of carrier tickets, consolidated air tickets.
Train employees on planning customer travel and itineraries, ticketing and booking functions.
Manage and organize employee work schedule.
Cost calculation from current transportation schedules, tariff books and accommodation rate books.
Package and specialized tours plans.
Review employee ticketing and sales for effective cost calculations, booking, and transportation scheduling.
Reconcile sales slips and cash daily.
Coordinate sales promotion activities, advertising and travel display work.
Maintained relationship with airlines, hotels and suppliers.
Employee records.

Confidential, New Jersey 04/2003 – 07/2005

Placed at American Express locations in New York, New Jersey and Pennsylvania regions.
Corporate and Leisure expertise.
Domestic, International, Tours, Hotels, and Rental Car Reservations including Quality Control.

Sales Manager 02/1997 – 03/2003
Confidential, New York, NY (Consolidator)

Developed and executed sales plans.
Administered and managed new customers.
Participated in tradeshows and events.
Sales calls – cold calls and in client site visits.
Compliance to airline regulations and standards and ensured efficient operations.
Identified new accounts and maintained effective relationships.
Participated in all weekly departmental meetings and recommended changes.

Manager, Message Editing Unit (MEU) 07/1992 – 01/1997
Confidential, New Delhi, India

RDM is a joint venture company of Lufthansa German Airlines. Lufthansa started RDM with a 51% share holding mainly the objective off cost reduction.

Joined as Supervisor and promoted in a short span to Manager, Reservations and Rejects.
Staff trainer.
Managed mulitiple projects: Worldwide upgrades for staff travel, Worldwide duplicate booking checks, No-show passenger checks for all Lufthansa flights worldwide, Agency document checks pertaining to ticket issuance

Senior Reservation and Ticketing Agent 05/1987 – 06/1992
Confidential, New Delhi, India

Reservation and Ticketing Agent 05/1984 – 04/1987
Confidential, New Delhi, India

Handled Reservation and Ticketing for various airlines as the company was a General Sales Agent for more than 12 airlines.

EDUCATION

Bachelors of Commerce
Diploma in Travel & Toursim

COMPUTER SKILLS

Microsoft Suite, including Word, Excel, Access, and PowerPoint; experience with integrated travel industry software such as Sabre, Amadeus