SUMMARY:

• Project manager with over 17 years in business/ corporate development, and operations experience within the information technology sector/Telecommunication carrier sector.
• Experience Managing and Contributing Class Software All Phases of Software Development Life Cycle for Best - In-Class Software Custom and COTS, Systems & Information Technologies for the Telecommunication, Financial, Technology, Insurance.
• Accomplished Telecommunications Professional practiced in all aspects of sales, design, installation, and support of voice and data transmission and PBX switching technologies.
• Expert in collaborating with customer business leaders to identify requirements and designing and presenting solutions with a compelling ROI. Practiced on configuration design, pricing, troubleshooting, maintenance and support management.
• Strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality results on time. Superior training abilities, authored the standard operating procedures for telephone installations and led all in-house and field training efforts.
• Expertise in project management, requirements analysis, cost and budgeting, project scheduling, testing/QA, enterprise implementations, systems engineering and migration, customer software development. Specialized on project teams than include clients, engagement managers, sales executives, professional services engineers, and product development team.
• Lead project implementations by enduring project plans are accurate and comprehensive, all issues tracked and escalated as needed.
• Extensive financial analytical and IT project development experiences foster supporting IT Business Requirements and Functional Network System Requirements to support general IT agencies and corporations.
• IT Project Management practices and experiences supporting network systems development; Use Case testing/development; IT system support and asset management; resolving integration issues related to the implementation of new IT operational systems; project lifecycle development and tracking; operational budgeting/planning; and establishing, implementing, and interpreting IT and operational Business requirements.
• Specialized practical training and experience in Telecommunication Business Development, Network Systems Management, and Financial Analysis.
• Excellent OSP.
• Workflow Management International Team Leadership Business Case Development
• Risk Management Intranet & Internet Application Process Improvement
• Business Continuity Requirement Management System Integration
• Vendor Management Client Relationship Management Systems integration
• Software Development Business Intelligence Technology Training
• Pre and Post Sales Support Change Management Release Management
• Coaching and Mentoring Agile Development Production Support

MISCELLANEOUS SKILLS:

• Customer Software Development
• Systems Engineering
• Systems Migration
• Enterprisewide Implementations
• Requirements Analysis
• ROI Analysis
• Cost and Budgeting
• Project Scheduling
• Testing/QA

• Cross Functional Supervision
• Team Building and Mentoring
• Client Relations and Presentations
• Business and IT Planning
• Vendor Management
• MS Project
• PowerPoint
• Enterprise
• Agile
• Waterfall
• Sharepoint
• Salesforce
• Act

EXPERIENCE AND LEADERSHIP EMPLOYMENT:

Telecommunication Consultant

Confidential

Responsibilities:

• Delivery to clients on projects including software and telecom systems implementations case to maximize cost recovery.
• Elicited requirements to automate and streamline the process of sending out and processing inbound subscribers inquiry letters. The automation will result in the reduction of 2 FTE’s and increase reclamations by $10M+ annually.
• Managed development and testing of application automating decision o whether incoming claims are related to a Worker’s Compensation or No Fault c. Estimated workforce to maximize cost recovery. Estimated workforce reduction to be 5 FTE’s.
• Elicited requirements to automate and streamline the claims process of several standardized, time-consuming tasks.
• Partnered with client to understand and resolve the challenges facing them in the marketplace.

Business Development Head and Project Manager

Confidential

Responsibilities:

• Served as Project Lead on all aspects of North America Channels & Alliances, accelerating the build out of partner ecosystem, development of partner strategy and field execution for primary Routes to Market (RTM) including Solution Providers, Corporate Resellers, OEMs, System Integrators / System Outsourcers, ISVs, Distributors, and Service Providers.
• Developed and implemented operational and contingency plans over Tier I-III systems, Business Development, Client Relations, Quality Assurance, Project Management, Use Case Development and Testing, Project Lifecycle development and tracking, & Data Communication Networking.
• Led and Supported 300+ Personnel to all Americas Field Sales Leadership, Americas Functional Teams specifically supporting Marketing, IT System Engineering, Professional Services and Global Partner Programs.
• Managed implementation of major products upgrade with 90% of products ready up to one year before required date.
• Managed in-force illustration system development, testing and production support activities.
• Developed, executed aligned Go-To-Market (GTM) strategy for quarterly and out-year objectives
• Forged indirect channel partnerships and alliances, enabling Internet infrastructure services distribution encompassing managed security, global load balancing, and web application performance monitoring. Provided senior-level support for corporate mergers/acquisitions.
• Crafted go-to-market strategy, acceleration sales among providers in hosting, communication services, managed services, cloud computing, CDN, digital brand management, digital agency and data centers.
• Improved funnel management and forecasting transparency by crafting new sales methodology for and implementing a customer version of Salesforce.com

Senior Director

Confidential, New York

Responsibilities:

• Served as Senior Telecommunications Technician and additionally as Installation Crew Chief on selected large-scale implementations.
• Directed activities of up to 8 staff and 24 contractors.
• Oversaw and coordinated large-scale moves and changes including offices with 400 personnel.
• Developed project plans establishing resources and timelines.
• Met with customer to communicate plans and set expectations. Consistently met deadlines without incurring system downtime.
• Performed project management and lifecycle development, forecasting and planning, IT integrated system support, development and implementation of IT security operational measures, quality assurance, new systems, networks, and software designs testing and implementation, & Use Case development and testing.
• Performed Firmware Management, Standardized northbound API using XML and SOAP.
• Led business telecommunication project development in Southern Asia and Middle East, Quality Assurance, and Use Case Development.

Vice President of Business Development

Confidential, Marion, IA

Responsibilities:

• Managed organizational efficiency, led project management of web-site development, design of service functions
• Managed network traffic analysis, deployment of networking structure and IT implementation processes.
• Enhanced employee productivity, reduced operational expenses; drove business development, management and client relations, development and implementation of IT operational measures, cost control, budgeting and forecasting.
• Propelled annual revenue from $1 million to $7 million and fortified direct sales by re-engineering the indirect program.
• Served as Senior Telecommunications Sales Engineer and additionally as Installation Crew Chief on selected large-scale implementations.
• Directed activities of up to 8 staff and 24 contractors.

Vice President of Business Development

Confidential, Reston, VA

Responsibilities:

• Developed distribution partnerships for content recruiting programs into premium and niche sites across the Internet.
• Managed innovation of new distribution systems and formats to maximize audience and network value, Used Case Communication Development, development of operational analytical deliverables, development and implementation of operational and contingency plans over Tier I-III systems, Quality Assurance, Client relations, and Business Development for IT recruiting agencies.
• Designed and authored installation guidelines for Technicians to follow for telephone installations. Led formal training program delivered to over 50 Technicians. Supervised trainees at customer sites and ensured correct installation and moves/change procedures.
• Determined resource deficiencies for staffing by properly scheduling projects tasks and dependencies.
• Migrated and updated business continuity plan for illustrations team which included several applications.
• Implemented testing against administrative system (mainframes) that hadn’t been previously performed.
• Identified, communicated, managed and mitigated risks in a pro-active mode.

IT Project Consultant

Confidential, Washington, DC

Responsibilities:

• Delivered process improvement to Office’s portal search engine; resolved information architecture issues with the portal search engine caused by the move from static pages to a content management system.
• Managed WebTrends analysis, deployment of networking structure and IT implementation processes, development and implementation of operational and contingency plans over Tier I-III systems, Quality Assurance, and project reporting in regards to scheduling and project implementation.

Consultant

Confidential, Springfield, VA

Responsibilities:

• Provided language services and administration in support of testing candidates in Arabic for deployment in Iraq.
• Delivered translation of software development into Arabic.
• Managed Quality Assurance, Use Case Development, and project testing.