SUMMARY

• Experience with multiple versions of Exchange including Exchange 2010, Exchange 2013, Exchange 2016/Exchange Online, Office 365, Lync 2010, 2013, Skype for Business 2015, Online and Teams.
• Willingness, capability of quickly learning new technologies and ability to produce high quality operational documentation, including Visio diagrams, high - level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure.
• Working knowledge of networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.
• Adept with Power Shell and using scripting knowledge for all administrative and support tasks, including automation.
• Database Availability Group (DAG) set-up, configuration, and administrative experience.
• Online cloud service deployment using Office 365 and Azure/Azure ADConnect, with synchronization of services and single-sign-on configuration.
• Strong customer service skills with high level of professionalism, and ability to work with complex situations.
• Technical understanding and troubleshooting skills of network fundamentals and integrated productions and solutions
• Assigned tasks to team members in accordance with skill sets to best manage project goals and schedule.
• Adept at Windows platform set-up support and maintenance on 2003/2008/2012/2016 and 2019 infrastructures.
• Set dial plans for user and conferencing and handled administration of company meetings. Troubleshot issues with Lync audio and video sip call quality.
• Enables Monitoring and Archiving Services within the pooled servers.
• Enabled users for Skype for Business functionality and assign conferencing policies.
• Deploying paired Front-End pools for disaster recovery in Skype for Business Server for HA
• Assessed environment risks, requirements, global infrastructure, and security of technology.
• Complete knowledge and understanding of lifecycle management, including implementation, maintenance, Patching, health checks, capacity planning, and decommissioning. Specializations include the installation, administration.

TECHNICAL SKILLS

• AD DS, Azure AD, AD Connect, ADAM, AD LDS, Active Directory Schema, DNS & Group Policy Objects.
• Exchange Online Protection (EOP), Exchange Admin Center (EAC), Office365 (One drive for Business, Shared point), Active Directory Federation Services (ADFS), Azure AD Connect, ATP, DLP & eDiscovery.
• Microsoft Exchange Server 2010, Microsoft Exchange Server 2013, Microsoft Exchange Server 2016, Coexistence, Federation, Database Availability Group (DAG) DAC Mode, CAS Array, Hub Transport Server, Transport pipeline, Managed Availability, Exchange Admin Center (EAC), Exchange management console (EMC), Transport rules, Monitoring & Troubleshooting.
• Microsoft Power Shell 5.0, Microsoft Power Shell 4.0, Microsoft Power Shell 3.0, Automation
• Modules: Active Directory, Exchange, Skype-for-Business, Azure and Windows
• FIM, MIM2.0, MIM3.0, Multi Factor Authentication (MFA). Modern Authentication and Conditional Access
• Lync2010, Lync 2013, Skype-for-Business 2015 and Skype-for-Business 2015 Online/Teams
• Pool-Peering, High availability Mirroring, Resiliency, SQL Mirroring, Web Services, Simple URLs, Reverse Proxy, Survivable Branch Appliances (SBA), Session Border Controller (SBC), Planning, Design and Migration
• Networking, Operating Systems & Virtual Infrastructures
• TCP/IP, UDP, SIP, OSI
• Windows XP, 7, 8.1 and 10, Windows Server 2000, Windows Server 2003, Windows Server 2008R2, Windows Server 2012
• Hyper-V, VMware, Oracle Virtual Box and Virtual Switches
• CCNA, Switching, Routing, Network Load Balancing (NLB), MPLS & QoS
• Solarwinds, System Center Configuration Manager (SCCM), Wire shark, SCOM, Snooper, Fiddler, Mx Tool Box, ExMon, NetMon &Network Assessment Tools

PROFESSIONAL EXPERIENCE

Senior Exchange/Office 365 Migration Engineer

Confidential

Responsibilities:

• Supported the migration and co-existence of multiple Active Directory Exchange email organizations that included facilitating application server migrations to a new AD domain and forest.
• Leveraged the Active Directory and Exchange Migration suite to migrate users, workstations, servers, and Exchange mailboxes. Provided project coordination of remote site migrations for Active Directory, Email, and Workstations.
• Executed the transition of legacy Microsoft Exchange 2010 servers to Exchange 2016 ending with the final decommissioning of the legacy servers.
• Migrating Microsoft Exchange 2010 on premises to Exchange 2016 on premises, as well as Lync 2013 server to Skye for Business Server 2015.
• Updated Exchange 2010 to Service Pack 3 to establish coexistence with Exchange 2016.
• Validate the New Exchange Server 2016 Mail Flow through Cisco IronPort
• Installation and migration of VMs. Templates, Cloning, Snapshots, vConverter for use in Microsoft network with Exchange.
• Administered and setup configuration, compliance, conditional access, and application policies during the enrollment process of the devices in the Intune, Azure AD, and System Center Configuration manager (SCCM)consoles and portals.
• Activated, upload, and install both enterprise applications and proprietary software that consists of the Microsoft Office Suite - Word, Excel, PowerPoint, Skype, One Note and Outlook 2013 - 2016. Proprietary software developed internally or in-house by the Microsoft technical customers.
• Created and synced both native email client and outlook web-based account profiles in the Office 365 portal and Exchange admin centers utilizing Exchange Active sync.
• Sites and services configuration and troubleshooting issues with service availability, or connectivity.
• Experience with Skype for business Topology builder to design the new environment.
• Provided Tier 1/2 information systems support for a multinational headquarters and outlying remote sites

Exchange/Office 365 Messaging Engineer

Confidential

Responsibilities:

• Managed an Office 365 cross-tenant migration, migrating all users, mailboxes, applications and data to the new tenant domain.
• Verified the target domain and in the Office 365 admin center, added the source domain and created TXT records in Domain Name Systems (DNS) for verification.
• Allowed the system to check for verification to allow the DNS record time to propagate over the next few days and obtain final validation will occur later in the process.
• Created master list of user mailboxes you want to migrate.
• Created mailbox mapping .CSV file for the migration tool to match the source mailbox with the target tenant mailbox when migration occurs.
• Manually created users, groups and other objects of the new company in Office 365.
• Scheduled TTL test and changed the TTL value to its lowest limit.
• Disabled Azure AD Connect in the tenant Office 365 admin center so that changes to the source tenant AD DS will no longer sync to the Office 365 tenant.
• Adjusted the existing user and group provisioning process accordingly.
• Imported users and groups into the portal using a PowerShell script.
• Merged objects into Active Directory through Active Directory Domain Services (AD DS) consolidation.

Exchange/Office 365 Engineer

Confidential

Responsibilities:

• Assisted in migration of Exchange 2010/Exchange 2013 coexistence to hybrid coexistence with Office 365.
• Readied current Exchange email environment for migration by preparing to Exchange Server 2010 and Exchange Server 2013 with updates and patches.
• Used IdFix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.
• Consulted on litigation holds and eDiscovery capabilities within Office 365.
• Re- configured AAD Connect and configured ADFS to meet Exchange Online requirements.
• Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.
• Setup the hybrid environment and moved mailboxes to 0ffice 365 in a phased migration of 500 mailboxes in a batch, verifying each batch immediately.
• Configured ADFS/ADFS Proxy servers on premise for Single Sign On services for users.
• Enabled Skype-for-Business feature for Office 365 migrated users.
• Implemented identity and access management system with a parallel deployment and migration to a highly available platform.
• Responsible for creating batches of users, via PowerShell, to move mailboxes.
• Migrated test accounts to Exchange and verified functionality
• Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment

Microsoft Exchange/Office 365 Administrator

Confidential

Responsibilities:

• Supported administrators and end users with all general Outlook questions and usage.
• Provide assistance with Office 365 functionality including email migrations, billing, hybrid environment setup.
• Facilitated weekly team meeting with Office 365 managers.
• Perform end-user training to ensure user adoption was successful for Office 365.
• Supported Microsoft outlook and SharePoint and performed fixes as needed.
• Set up new users and reset passwords and assigned new licenses.
• Performed Online application repairs for the Office 365 utilizing RCA, SARA, Off Cat
• Ran SharePoint data reports of usage and security the informed stake holders.
• Managing lists / libraries / sites: Including user permissions and SharePoint governance.
• Managed internal SharePoint projects mostly focused on Human resources and Business development projects.
• Setup new user in office 365 and used AD connect to set-up the hybrid environment utilizing ADFS on Premises.
• Created strategic plans for desktop deployments for win 7, 8.1 and win 10 devices.
• Deployed desktop applications via SCCM also handed reimaging for company devices.
• Setup new user in office 365 and used AD connect to set-up the hybrid environment utilizing ADFS on Premises.
• Created strategic plans for desktop deployments for win 7, 8.1 and win 10 devices.
• Deployed desktop applications via SCCM also handed reimaging for company devices.
• Set-up devices in Intune and set-up access control policies.
• Performed Online application repairs for the Office 365 utilizing RCA, SARA, Off Cat.
• Managed active directory group polices, and organizational units’ company wide.
• Managed company network, firewalls, printers and scanners.
• Set up and maintained Server 2008R2 DHCP, DNS, TCP/IP.