OBJECTIVE:

Executive Management in challenging environments requiring program management, marketing, business, customer care and technical expertise. Currently working as Technology Delivery Director implementing PPACA

PROFILE

Highly motivated, technically sophisticated PMOC and Six Sigma Black Belt Certified Executive/ Program Manager with over 20 years of IT industry experience and over 15 years of management experience

CORE STRENGTHS INCLUDE:

HealthCare Experience: Care Delivery, Health Plan Operations, Bio Medical Solutions, Chronic Disease Management Solutions, Hospital Management Systems, PPACA - 5010, HIPAA

Product Marketing: Physician Document Creation, Provider Solutions, Document Management

Hospital Management: Admissions, Diagnosis, Patient Care, Orders, Reporting, Discharge

Visit Management: Scheduling, Referrals, Billing, Patient Care, Pro-Active Registries, Prescriptions, Lab Orders

Chronic Disease Management: Telephony, mobile technology, and Internet based CDMS catering to Diabetes, Asthma, CHF, COPD, and CAD using J2EE technologies implemented using Agile and XP

Biomedical and Lab Solutions: Vascular, Cardiology, and Lab

Insurance and Health Plan Operations: Design plans, certifications, enrollment and eligibility, finance management, claims, 3Rs, marketing and customer service, reporting, reconciliation, adjudications, auditing, security - PPACA.

Product Marketing: Lead the overall product strategy and market requirements

Customers: Excellent in working with customers, understanding their needs and pain points and converting them into product requirements

Business Cases: Produce competitive analysis, materials comparing and differentiating product with its key competitors. Identify partnering opportunities for complementary third-party products to broaden market penetration.

New Products and Brand Awareness: Plan, organize, monitor and control the product from conceptual stages through product life cycles, and introduction to market

Collaboration: Work with wide variety of stakeholders to develop and provide market requirements responsive to customer needs and market opportunities

Telecom Experience: Product Catalogue Management, Customer Account Management, Order Management, Usage Collection Solution, Tickets Management, SNMP based Network Management Systems, Web portal Solution, Product Pricing Portal.

Finance Domain Experience: Asset Backed Securities (ABS)

Relationship Management: Large institutional investors, Underwriters, Trustees, Rating agencies, SEC.

Funds Management: Credit Enhancement Accounts that include Collateral Invested Amount (CIA), Cash Collateral Accounts (CCA).

Transaction Lifecycle: Transaction Structuring, Transaction Closing, Transaction Administration, Transaction Termination.

Cash Flows Management: Interface Management to sources (e.g. Loan collateral cash flows that include Finance Charge collections, Principal collections)

Project Management Office (PMO) - 8 years of PMO experience:

Policies and Procedures: Program and Release Management guidelines. Manage Demand, Portfolio, Program, Project, resource, and application changes. Document Sharing guidelines. Project Management in alliance with company goals. Best Practices.

Metrics Management: Real-Time dashboard for informed decision-making and control of strategic and daily activities. Budget, Cost, Expenses, Schedule, Resource Utilization, Forecast, Severity and Prioritization.

IT and Government Compliance: HIPPA, SOX, IT compliance.

Forecasting and Multiyear Plan: Coordinate with portfolio managers, CXOs, business unit heads - generate Multiyear Plan.

Others: Training, PMO/ Corporate Calendar, work with Human Resources for IT requirements.

TECHNICAL EXPERTISE:

• Program and Project Management using distinct SDCL Models that include Waterfall, Iterative, RUP, Agile
• Hands on experience with different phases that include Feasibility/ Inception, Requirements, Architecture/Design, Prototyping, Implementation/Development, QA/Testing/Compliance, Deployment, Close, and Maintenance.
• Web Technologies that include Web Services, J2EE, CORBA
• Database Management (RDBMS & Object-Oriented)
• Consultant/Architect for TPX 42 system in Naval base at St. Inigoes, MD
• Consultant/Technical Manager to a prime contractor in Arlington, VA to Bureau of Justice Assistance, OJP, USDOJ

SKILLS

Languages: Java, JavaScript, HTML, C++, C, SQL, JSP, PHP, ABAP/4

Packages: Rational Rose, SharePoint, Collaboration packages

Application Servers: ColdFusion, JRun, IBM WebSphere, BEA Weblogic

Operating Systems: UNIX, Windows, SunOS, AIX, HP, VMS, C-EXEC

Protocols: CORBA, RMI, SNMP, SMTP, JDBC, JNDI, HTTP, SOAP, UDDI

Databases: Oracle, Sybase, Informix, MSACCESS, and SQL Server

ERP: SAP R/3 (BASIS, EDI, BDC, IDOC, HR, MM, FI and SD modules)

Performance: TREND and TRENDWEB from Trinagy (acquired by HP).

QA: CMM, Rational suite, RUP, Test director, Win Runner, Load Runner, PVCS.

Project Management: Microsoft Project, Agile (lightweight) technologies, RUP (heavy weight), XP.

Methodologies: Waterfall, and iterative.

PROFESSIONAL EXPERIENCE

Technology Delivery Director

Confidential

Responsibilities:

• Design new Qualified health plans and change existing plans to be PPACA compliant, modify plan pricing to rate plans using AS rating factors, system for creating and managing plan rates, auto-load products and benefits into Confidential downstream systems.
• Submit plans to all three different jurisdictions using SERFF and other systems.
• Automate flow, technology support for Issuer certification and QHP certification processes
• Open and special enrollment, 834 and 820 EDI transactions, pre and post enrollment set up and customer coordination’s, fulfillment including ID cards, Integration with partners such as Pharmacy Benefit Manager - CVS, Magellan, Argus, Vision etc, reconciliation with exchanges, SHOPS and brokers including full service provider, renewal processing and coordination, enrollment maintenance, binder payments and operational reports,
• Premium billing (820), prospective payments include Advance Premium tax credits and cost share reductions, accounting treatments, accounts receivable and delinquency, accounts payable, reconciliation of finances (CSR and APTC)
• Receive claims, Adjudicate claims including CSR, claims related communication including EOB, NOP, Fraud, COB, Accumulators, premium payment delinquency, internal training and communication - Facets was the core system. collection of enrollment, medical and pharmacy claims, financial payables, receivables and forecasts, auditing, edge server functionality for external auditing, MLR
• All non-operational reporting required by the Govt entities
• Systems and processes to retain, attract exchange eligible customers, informational communication campaigns, outreach campaigns to stakeholders, marketing materials that meet PPACA guidelines, customer service alignment with Exchanges, customer service systems, SOPs, training, Assitor and Navigator programs, customer satisfaction

Confidential, Arlington, Virginia

Responsibilities:

• Single point of contact to customer and worked with BJA directly in acquiring requirements. Responsible for customer expectation management
• Created detailed project plans working with team
• Monitor the team to enhance the PMT application using J2EE (JSP/Spring/Hibernate, SQL server) to allow both federal users and grantees to use the system for compliance review Worked with management on budget plans and collaborated with a cross functional team
• Proposed alternative solutions including use of MS Sharepoint 2010, its roll out, migration plan and budgets for the internal and external websites, collaboration, forms creation, and content management.
• Requirements
• Controlled scope change and instituted change management
• Wrote high and detailed level requirement documents
• Worked directly with BJA in laying out design and story boards
• Used Axure Wireframes to build and provide mock up of the enhancements
• Obtained agency and customer approvals on requirements and project plan
• Wrote 508 and SOX compliance strategy and documented requirements
• BI Strategy that fits the budget
• Laid out the strategy for Pentaho Business Intelligence. Proposed alternative Sharepoint strategy for BI.
• Strategy for agency and staff training on custom reports
• Proposals
• Wrote proposals for new and re-compete RFQs to IT software and infrastructure requirements including IT architecture, time & budget estimates, skills for key personnel, resumes, strategy for new or enhancements to the IT system,
• Wrote Past Performances for projects
• QA and Compliance Strategy
• Laid of QA strategy and mentored QA team. Guided the production of test scripts
• 508 compliance
• SOX compliance and auditing

Sr. Mobility Manager and Architect

Confidential

Responsibilities:

• Developed the Mobility Strategy and the Reference Architecture/Roadmap for a leading High-tech client that included
• B2B and B2C with emphasis on Customer centricity
• Security architecture with domain definition for Mobility infrastructure, SSO, 2 factor device authentication
• Mobile Device Management with recommendation on the leading MDM solution (e.g. analysis of Good, Zenprise, Mcfee, Afaria, etc .)
• MEAP platform with recommendation on the leading MEAP solution (e.g. analysis of Antenna, SAP SUP)
• Definition of User Experience and Mobile UI development with focus on performance
• Design patterns of device service connectivity leveraging Web/REST services with emphasis on JSON
• Native and HTML5 Solution accelerators that included recommendations on opensource (e.g. Phonegap) and COTS solutions
• Setup of development environments for Android (Eclipse) and Apple iOS (XCode, Interface Builder)
• Testing infrastructure with emphasis on Testing in the Cloud and Device and Application testing
• Created mobility applications to improve employee productivity (e.g. Leave management, Requisition approval)
• Mobile Application development and Infrastructure for a leading Healthcare Service provider
• Designed, and developed medical mobile applications and put them on the Android Marketplace (e.g. ICD9 Mobile Navigator that allows medical personnel to browse, search and bookmark ICD9 codes from a smart device -phone/tablet).
• Setup the server infrastructure of JBOSS application server and MySQL database
• Mobile Applications use SOA infrastructure (primarily REST services) to communicate with the back-end services to allow flexibility of using a web portal or a mobile application

Confidential, Silver Spring, MD

Product Marketing Manager

Responsibilities:

• Provided the vision, strategy and operational plans to establish Confidential ChartScript, VoiceScript, SyncStream and ChartScript.com as the industry leading products in this category of front-end clinical reporting applications.
• Led and managed the Advisory Group Initiatives for ChartScript/BESR, ChartScriptMD. Closely worked with Platinum customers and successfully signed up 6 Customers for Advisory Group panels.
• Led the Marketing efforts to help meet/increase Document Creation business unit sales and financial goals with strategies of add-on sales and new segments
• Led the business unit/organization in improving overall brand awareness of Document Creation. Created the brand awareness strategy, received plan approval.
• Champion team member to get the PL7 FP2 press release.
• Delivered the Mobile Dictation press release on time. Instrumental in ensuring a separate press release for iPhone.
• Led the formulation of the Small Hospital Solution and helped drive Confidential solutions into the untapped Small Hospital market segment.
• The business case included the customer need, market segment, market size, market penetration, solution capabilities, scope, financial planning, pricing, and ROI that used data gathered and analyzed from HIMSS and KLAS.
• Collaborated with Development to plan, organize, monitor and control the product from conceptual stages through product life cycles, and introduction to market. Assisted in the evaluation of new products and system enhancements/modifications.
• Defined the Strategy and Implementation plan that resulted in improved KLAS Ratings for Document Creation Products that included ChartScript, ChartScriptMD, VoiceScript. In addition, added ChartScriptMD to KLAS.

Confidential, Fairfax, VA

Responsibilities:

• Responsible for overseeing the operations of development team spread across multiple locations within USA and Off-shore (India).
• Resource Management
• Development Program Management
• PMO Office for product roadmap, and new initiatives.
• Research & Development
• Project Manager and SPOC for Next-generation Automated Invoice, Revenue, and Service Assurance Management initiatives for the organization
• Managing the Technical Roadmap for Next-generation SOA architecture and enhancements to the existing product suite.

Confidential, Silver Spring, MD

Lead Manager & PMO

Responsibilities:

• Provide leadership and manage senior project managers, each handling about 5 projects.
• Direct 25 highly visible, complex projects comprising teams of hi-tech individuals that include employees, contractors, sub-contractors, and testers working on complex healthcare systems involving Web Services/J2EE applications, Ab Initio, Terradata, Biomedical equipment, IBM MQ-Series.
• Work closely with Senior Management that includes Regional Information Officer, Regional Approval Governance Council, Department Vice Presidents and Directors, Solution architects, IT engineering and Quality control.
• Ensure strategic direction of the projects is in line with organizational business goals.
• Ensure my project teams provide high quality and cost effective project management, analytic support services and technical expertise.
• Actively lead teams and provide individual contribution in problem solving efforts on IT projects to reduce defects, improve customer satisfaction, reduce cost and improve cycle time, Identify and work to remove barriers that slow or prevent the successful attainment of process/productivity improvement and administrative efficiency that will lead to cost reduction and competitive advantage. The goal is to minimize scrap, and re-work, etc.
• Write RFP Responses, SOW, financial analyses, long-range forecasting to ensure lower program costs for higher profit margins.
• Plan & deliver the project as per Comprehensive Delivery Process (CDP) methodology. Analyze, assess, and manage risk and risk reserves and set customer expectations.
• Prepare project proposals and plans. Identify and screen appropriate resources for a project. Develop & maintain project plans and staffing assignments. Track target vs. actual hours, milestones of all project resources.
• Meet with customers for resolving project issues and communicate resolution to team members and upper management. Manage project scope and control changes as required by the client.
• Enabled the PMO Office by instituting processes and reporting dashboards that have resulted streamlining the decision making process of financing projects of the Regional Approval Council that comprises of executives including the COO, RIO, CFO, CMO, VP Care Delivery and VP Health Plan Operations.
• Responsible for the assessment, tracking and reporting budgets, actuals, forecasts and presentations to Regional Approval Council for all IT projects in the Mid Atlantic Region. This demands close collaboration with stakeholders that include the Finance department, IT Project Managers, Mid Atlantic Regional Information Officers, Account Managers.
• Provide Executive management with project status updates of all projects through the Executive Reporting Dashboard. In addition, I defined the requirements of the Executive Reporting Dashboard that also included the workflow and governance process of feeding data into the Dashboard repository.
• Conduct post project reviews to ensure that the projects met the stated acceptance criteria that include ROI, functional verification.

Confidential, Fairfax, VA

IT Director

Responsibilities:

• Client Identification and stratification with mapping to Company Service Offerings
• Client and Customer Care Management through scoped Client requirements, SLAs/OLAs, Resource Management and provide PMO support by coordinating and integrating project management efforts across multiple work streams.
• Integrated government regulations and compliance, especially in the Financial Vertical (e.g. Sarbanes Oxley).
• Developed Best Practices awareness, support for technical and business projects by leveraging overall strategic benefits, lessons learnt, common frameworks of the current and past projects.
• Consulting assignments as a Senior Business/IT Analyst analyzing the business processes & IT applications.
• Built and Managed a professional service unit from basic product support services to productized services
• Established and executed Implementation Services, Integration Services, Consultant Services and Productized Services.
• Managed the value proposition, critical skills required strategic focus, required operational infrastructures, monitoring the target mix, revenue growth rate, and maximizing target margin.
• Interfaced directly with the executive and C-Level management of the clients, vendors and partners.
• Key player in bringing the target margin to 19% in 5 years.
• Managed team of 35 hi-tech individuals that include employees, contractors, sub-contractors, and testers working on complex Web Services/J2EE applications.
• Worked closely with Vice Presidents/directors, Solution architects, IT Engineering and Quality Control.
• Wrote RFP Responses, SOW, financial analyses, long-range forecasting to ensure lower program costs for higher profit margins.
• Planned & delivered the project as per rational unified processes & SDLC. Analyze, assess, and manage risk and risk reserves. Set customer expectations, and develop & maintain long-term customer relationships.
• Ensured product quality deliverance to the customer on time and within budget. Responsible for system architecture, analysis and programming, scheduling, project reviews, status updates, and progress to customers, senior management and team members.
• Executed over 10 large-scale projects in 3 years.
• Identify clients in the Financial and Banking services with focus on Trust Management that includes Asset Backed Securities (ABS), Mortgage Backed Securities (MBS)
• Business Consultant with experience on Trading, Trust applications that include Bloomberg, SUNGARD InTrader & Global Trader, Reuters, SUMMIT, Wall Street Systems, D&T, etc.

Project Manager

Confidential

Responsibilities:

• Responsible for overall Project Management, business and process analysis and documenting process flows (VISIO), business and functional Architecture (ARIS, Rational), Change Management (ITIL), requirements gathering (Requisite Pro), functional specification design, testing (Test Cases).