SUMMARY

• Senior Product Manager with 12+ years of experience in managing, executing, leading, delivering mid to large onshore and offshore projects in variety of domains like Finance, Energy, Cloud Computing and Banking.
• Specializing in Product Development, Stakeholder Relations, Executive Communications, Resource Management, and Vendor Management.
• Developing product strategy and roadmaps to further organizational goals.
• Strong interpersonal skills and the ability to build great relationships, generate consensus and promote excitement and enthusiasm.
• Setting the strategy for product and evangelize the vision with the organization.
• Providing dedicated recommendations to the organization based on the trends and focus areas, investments or savings.
• Experience with writing Initiatives, epics, feature, user stories and use cases. Used RALLY and JIRA for project management, defect tracking and issue tracking.
• Experience in various phase of Software Development Life Cycle (SDLC) like requirement analysis, systems analysis, systems design, development, testing and deployment.
• Experience in SDLC methodologies like waterfall, scaled agile framework (SAFe) agile, Scrum and Kanban.
• Writing artifacts like Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document, Requirement Traceability Matrix, Test Strategy Plan, Deployment Plan, End user training material.
• Project management skills like delegating responsibilities, budgeting, and change management, preparing weekly status reports for management, communicating and presenting the reports, resolving issues and conflicts with stakeholders.
• Expertise in various business analysis techniques like Requirement Elicitation, conducting workshops, interviewing SMEs and stakeholders to get a better understanding of business processes.
• Experience in (BPI) Business Process Improvement, CMMI, ITIL, Six Sigma, Project Management Body of Knowledge (PMBOK).

PROFESSIONAL EXPERIENCE

Confidential

Senior Product Manager

Responsibilities:

• Develop and drive product strategy and roadmap for multiple cross - portfolio initiatives.
• Working with Lean Portfolio Management team to ensure the product functionality and delivery timeline is aligned with the overall corporate strategies and goals.
• Working closely with multiple Directors and VPs to provide new capabilities to the organization.
• Trained and coached other product managers, product owners, scrum masters and development teams to improve collaboration, communication, and foster skill growth.
• Worked on the new Fraud platform (FICO - Falcon) from initiation to onboarding of financial institutions. A $53 million project to prevent, detect and resolve financial fraud across debit, credit card, e-payments and mobile transactions. Understanding customers’ financial behavior, leveraging predictive analytics which resulted in 35% reduction in losses from card fraud.
• Own initiatives like: Global Cash Access Locator, Split shipment and Incremental Auth., Contactless OBO, and Decline advice messages.
• Inspect, accept or reject completed feature work by the development teams.
• Work on implementation of enterprise level projects from final business case development through implementation and closure.
• Provide issue management, risk assessment, risk mitigation plans, cost analysis, and release management throughout the projects.
• Expert knowledge of SAFe Agile - Scaled Agile Framework methodology.
• Responsible for PI planning and approving the PI objectives by making sure they establish business value.
• Identified needs for technical vendors and supported vendor selection and management.

Confidential

Product Owner / Scrum Master

Responsibilities:

• Worked as a Product Owner/Scrum Master with Encore Cloud UI, Framework, and Origin team (SAAS) utilizing Agile Scrum and Kanban methodologies.
• Responsible for running different meetings like: Daily standups, Demos, Backlog Grooming, Sprint Planning, Retro, weekly Framework Dev update meeting, Stakeholder update meeting, Monthly Product manager’s meetings, etc.
• Worked on Product roadmaps, adding new features to current internal and external facing products/apps. Acted as the primary interface for the business and Scrum Teams.
• Used Jira to add, track, and assign development work. Made sure that the Backlog was always groomed according to the business needs.
• Made decisions based on business objectives and clearly communicate requirements through epics, stories and tasks. Used One Wiki to get sign-off from stakeholders.
• Worked on internal and external communication, improved transparency and radiated information. Including Velocity of different teams and sprint/release progress.
• Worked with the Framework team to come up with the Framework 2.0/3.0 update timelines, and a deprecation plan for 1.x versions.
• Worked on internal Rackspace site UI that connected multiple backend API’s.
• Created Spikes to investigate issues further and depending on the outcome, added additional stories into Jira and assigned the work accordingly.
• Working with multiple local development teams, Remote UX designers and off-shore Devs. Using Kanban & Scrum.
• Managed a total of 4-5 different Jira Boards at a time. Origin, Framework, Support API, RDC (off-shore), and Product Management team boards.
• Made Project Charters, for the next phase of different Projects and got stakeholders approvals.

Confidential

Senior Business Analyst

Responsibilities:

• Worked as a Senior Business Analyst and a Project Manager on multiple projects in the delivery of IT and process improvement projects.
• Made Project Charters, BRD, FSD, TSD for several projects and got approvals from the stakeholders.
• Responsible for process flow mapping using Lucid Charts and coordinating UAT for major Salesforce.com release cycles.
• Lead Business Analysis on new product launches, customer lifecycle communication for Marketing department, and new billing system for the company. Gathered requirements, documented as-is and to-be process flows, suggested process improvements, and documented use cases.
• Worked closely with Salesforce.com administrators and developers to revamp the entire company’s security roles and profiles permissions, including documenting current state roles and profiles. Worked with end users on documenting “a day in the life of” to understand correct roles and profiles, then developed test cases and coordinated UAT prior to go-live.
• Collaborated with PMO Director to define project scope, risks and determined appropriate methodologies to apply based on Scope/Vision documents, and developed project time lines for on time delivery based on SDLC methodology.
• Trained and mentored Junior Business Analysts. Helped them with the artifacts relating to their projects.
• Delivered projects on or ahead of schedule based upon personal leadership style, innovative solutions, and project controls.
• Worked on initiating new projects with other groups within the company.

Confidential

Senior Business Analyst

Responsibilities:

• Worked with over 30 internal groups to do: Process Maps, Context Maps, RACI, GAP Analysis, Future-State, Quick Wins, and Web Enhancements.
• Worked with Developers, Team Leads, Analysts, and Project Managers to make ROM (Rough Order of Magnitude) for new projects. Including time, money, magnitude, interfaces, and resources involved in order to complete the tasks.
• Lead, mentored and trained a team of Business Analysts for Process Maps, Context Maps, RACI, Future State Recommendations, and Business Process Improvement for the Global Business Unit (GIS).
• Reported Weekly and Monthly Status reports to project stakeholders by monitoring project progress against outstanding milestones, status, issues, risks and dependencies.
• Lead meetings with Business Sponsors, Project Managers, Stake Holders and did presentations on different project deliverables.
• Used IBM BlueWorks Live to do business process models and Current-State and Future-State processes.
• Used Microsoft Visio to make Context maps for all of the data points on 7 of T. Rowe’s digital properties.
• Worked with the IT infrastructure team to learn about all the hardware, data servers, etc. involved in storing all the data points.
• Conducted white board sessions for brain mapping and brain storming for Future-State.
• Also worked on another project in which I was the only BA responsible for the New Concept Sheet, ROM (Rough Order of Magnitude), talking to developers and SME to get new data points on T. Rowe Price’s Retail websites, iPhone, iPad and .mobi apps.
• Suggested and Implemented Quick Wins as Business Process Improvement throughout the organization across multiple groups.
• Got sign-offs from all the groups involved (30+) in both the projects on project deliverables.
• Got approvals from business sponsors to implement Quick Wins (BPI)