SUMMARY

• Over 7 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Development and Support experience.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Proficient in Agile Methodology.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Experienced with the Data Structures and data Modeling of Salesforce.
• Experience integrating SFDC with application like Microsoft Outlook etc.
• Knowledge in developing web - based applications using Java, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Proficient in developing and implementing Webservice integration using SOAP API, WSDL, REST API.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Extensive experience in design and implementation of fully automated continuous integration, continuous delivery, continuous deployment and develops process for agile projects.
• Flexible, enthusiastic and project-oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Extensive hands on experience in deployment using Ant, eclipse and change sets and continuous integration using Jenkins, version control using SVN
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

CRM: Salesforce.com

SFDC Technology: Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL.

SFDC Utilities/Tools: Data Loader, Connect Offline, SalesForce-to-SalesForce, Apex Explorer, Informatica-on-cloud,Pardot

Languages: C, C++, Java, PHP, SQL, ASP.Net, WSDL, HTML

Operating Systems: MS Windows 98/2000/XP/Vista/7, Linux/Unix

Database Servers: MySQL, SQL Server, Oracle.

Web Technologies: HTML, JavaScript, ASP, CSS, XML

Networking: HTTP, TCP/IP

PROFESSIONAL EXPERIENCE

Confidential, South San Francisco

Salesforce/Pardot Developer

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Designed, developed and deployed Apex Classes, Visual Force Pages, Components and Apex Triggers, packages for various functional needs in the application.
• Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Implemented Web-to-lead to track and solve leads from the website.
• Regularly perform database de-duping and cleanup procedures .
• Manage ongoing support requests and administrative needs of users.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Configured process flows and layouts in lightning.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary. Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Implemented Pick lists, Dependent Pick lists, Lookups, Master detail relationships, Validation and Formula fields to the custom objects.
• Managing IDM (Identity management) tools based on O Auth 2.0 and SAML (Security Assertion Markup Language ) for SSO (Single Sign On).
• Design and implement SSO (single sign on) for Salesforce applications.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.
• Create and maintain Validtation Rules , W orkflow Rules, Email Templates and approval processes.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Acted as the point of contact for CRM-related vendor like Pardot, Xactly, MapAnything, Lexio, Dialpad and Compliance Quest.
• Implemented Pardot and Created Landing Pages, Forms, Form Handlers, Segmentation, Engagement Studio, Automation Rules.

Confidential

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Designed, developed and deployed Apex Classes, Visual Force Pages and Apex Triggers, packages for various functional needs in the application.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries. Add methods that can be called from Visualforce pages to Controller Extensions
• Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, CSS and JQuery programming Languages.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.

Confidential

Salesforce Developer/ Admin

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Designed, developed and deployed Apex Classes, Visual Force Pages, Components and Apex Triggers, packages for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Implemented Web-to-lead to track and solve leads from the website.
• Regularly perform database de-duping and cleanup procedures .
• Manage ongoing support requests and administrative needs of users.
• Enabled lightning experience for users .
• Configured process flows and layouts in lightning.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries. Add methods that can be called from Visualforce pages to Controller Extensions
• Implemented Classes, Interfaces, Keywords and Annotation.
• Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Implemented Pick lists, Dependent Pick lists, Lookups, Master detail relationships, Validation and Formula fields to the custom objects.
• Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, CSS and JQuery programming Languages.
• Managing IDM (Identity management) tools based on O Auth 2.0 and SAML (Security Assertion Markup Language ) for SSO (Single Sign On).
• Design and implement SSO (single sign on) for Salesforce applications.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.
• Create and maintain workflow rules, Email Templates and approval processes.