SUMMARY:

Enterprise Software Delivery Leader with 20 - years of IT experience, scaled Agile program management certification and 9-years of Agile/SAFe experience in leading strategic, mission critical and operational programs with globally distributed teams at top organizations. Highly skilled in solving complex business and technology problems and providing lean and effective solutions from soup to nuts with a hands-on approach.

AREAS OF EXPERTISE:

Organizational Technology Innovation, Client and Staff Management, Financial Industry Mergers, Mobile Apps, ADA & HIPAA Compliance, Agile and SAFe Coach, Waterfall to Agile Transformation, Collaboration and Innovation, Crisis Management, Prioritization, Conflict Resolution, Continuous Improvement, Vendor MSA and SOW

TECHNICAL DELIVERY EXPERIENCE:

Software/Platform Management: Java, JEE, .Net, Oracle SQL, PL/SQL, AWS EC2, Middleware - SOAP Services, REST, JSON, XML, HTML 5, Essbase, Apache Jackrabbit, Android & IOS devices

Project Management Tools: JIRA, Version One, Rally, MS Project, Clarity, Visio, ServiceNow, Microsoft Office Suite

Databases and Data Modeling: DB2, Oracle, SQL Server, ER/Win, Visio

Mainframe Software: CICS, COBOL, DB2, JCL, VSAM

Other: Jenkins, Subversion, GIT, SharePoint, Confluence

RECENT PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Director, Enterprise Agility, Enterprise Agile Coach

Responsibilities:

• Champion and evolve agile and scaled agile delivery practices that are collaborative, flexible and customer-centric for the fast growing business, organization size and client list.
• Coach Resource managers, C level leaders, change agents, product, development, DevOps teams toward enterprise-wide agility to deliver incremental value interactively, optimize throughput, reduce time to market and improve continuously.
• Identify value streams, establish and track metrics to maximize and track the delivery of business and client value.

Program Manager

Confidential

Responsibilities:

• Drive banking backoffice software development for Confidential, Western Union, Live Oak Bank, Credit One on AWS. Products include back office consumer, small businesses across deposit accounts, loans, mortgages.
• Lead Program Apollo that enables COVID-19 related Government stimulus package’s (H.R. 748) small business loans via one of the largest small business lenders in the US.
• Facilitate urgent procedures to standup Confidential ’s admin console/loan servicing, statements and communications lending systems to put $350B in the hands of small businesses nationwide in a matter of days.
• Mobilize both business and technology leaders and teams, optimize onsite - offshore cadence to kick off, execute and complete on demand releases coordinating with Financial Institutions and Finxact

Confidential, Wilmington, DE

Agile Coach, Sr Strategic / PM Lead Consultant

Responsibilities:

• Enterprise Agile Coach for IT engagements for Confidential teams and often including client teams with their product managers
• JIRA & Confluence Administrator and providing PMO governance
• Establishing standardized Agile processes & artifacts, setting and tracking KPIs at team, program, portfolio/client levels
• Coaching onsite / offshore engagements
• Agile Coach for departments managing bofa websites, rewards programs, content management
• Leading projects/programs building websites, middleware, configuring content management, application design, UX, and ADA development
• Oversee and coach BOFA product management leaders, Confidential teams, vendor teams. Facilitate backlog creation, prioritization, breaking down of epics, PI planning, Sprint planning, Kanban planning, Retrospectives, Partner demos, scrum or scrums
• Executing cybersecurity initiatives from BOFA GIS team across the websites
• Collaborate with BOFA cybersecurity team (GIS) team to add security work including cross side scripting, jQuery, jQuery UI security upgrade, etc., facilitate penetration testing into the backlog and into release trains
• Establish test data management and automation processes to improve speed to market, eliminate redundancy and improve data consistency
• Continuously managing change, monitoring milestones through highly complex environment challenges
• Contributing to the backlog, reviewing code, ensuring WCAG 2.0 guidelines are met and architecting solution to reduce manual processes
• Introduce and implement dark launches
• Innovation Program lead, JIRA Admin, heading Christiana Cares Pregnancy App design and build, targeting high risk pregnancies
• Coach Confidential and CC product owners, product manager and stakeholders
• Drive establishment of CICD environment and automate test releases
• Review and meet Christiana Care’s cybersecurity requirements to become part of the backlog and the application
• Setup JIRA and Confluence instance for client and Confidential consumption
• Facilitate backlog development, prioritization, sprint planning
• Redefining business and IT teams to build and manage Investor News and Blogs.
• Engage with product manager, coach various product owners on defining, scoring and prioritizing backlog to streamline Sprint and Kanban work.
• Driving retrospective to improve roles, responsibilities across various lines of businesses
• Coach Confidential team on Agile framework and behaviors
• Coach SM and Confidential account managers in developing roadmaps aligning with sprints
• EBW: 2017 9 months
• Stand up JIRA instance, establish cadence, develop roadmaps
• Train Internal teams and internal vendor on Agile framework
• Establishing standardizing artifacts for planning, sprint burndown, prioritization, backlog
• Work with DevOps and AWS to facilitate CICD
• Drive retrospectives to continuously improve

Confidential, Malvern, PA

Enterprise Agile Coach, Senior Software Development Manager

Responsibilities:

• Spearheaded enterprise wide initiative of transforming Product Suite to Java 8.0, HTML 5.0 and Restful API toward DevOps mindset and processes
• Led Agile transformation including managing Scrum Masters, establishing Agile Maturity surveys, observing and driving Agile training sessions across onsite and offshore resources
• Established and formalized Scrum of Scrums, Impediment Escalation, Organizational Retrospective Processes
• Accountable for core ERP (Banner) Product Suite applications and programs supporting higher education client base
• Development Manager for Data Security Products - Banner Data Defense incorporating Oracle Wallet, Oracle Audit Vault and Database Firewall

Confidential, Oaks, PA

Sr. Scrum Master, Senior Software Consultant

Responsibilities:

• Managed Confidential onsite and offshore teams SAFe train for Client Acquisition Services
• Established Scrum ceremonies, working hours between onsite and offshore teams, performed as Agile Coach and Scrum of Scrums

Confidential, Wilmington, DE

Program Delivery Lead

Responsibilities:

• Identified team structures to come together quickly and execute complex solutions in short timeframes in order to meet Apple’s and Visa, Mastercard Networks’ NDAs and deadlines
• Drove technical brainstorming sessions to choose the right approach using Apple API, Mastercard’s ISO messages and internal Confidential applications
• Successfully executed the SAFe Great Compatibility program, a part of multi-year enterprise scale effort across Confidential 360 (legacy ING Direct) and Confidential Retail to standardize SOAP and legacy services into RESTful API
• Managed Statement of Works, including rate negotiation, SLAs and KPIs for Infosys, Wipro, and Cognizant
• Managed budget and funds approval ensuring alignment with business objectives and confidentiality agreements

Confidential, Wilmington, Delaware

Solution Architect

Responsibilities:

• Followed Agile methodologies and worked with IT architects, business architects and senior business process leaders to gather data
• Identified TCO for applications and processes to measure Chase Card Services TCO against the VISA benchmark.
• Saved headcount of roughly 20 Operations and 3 IT personnel by streamlining business processes
• Managed projects across multiple phases and tracked resources, budget, and risks
• Executed cross line of business programs including Chase - Confidential Merger, First USA to Confidential conversion and the transition from FDR to TSYS