SUMMARY

• Experienced leader with expertise in all facets of project management, operations, and planning within high - profile corporations.
• Extensive experience coordinating enterprise-level projects, including identifying scope, gathering requirements, setting schedule, and overseeing execution.
• Successful with analyzing markets and developing plans to standardize operations.
• Skilled in collaborating with all members of the organization to achieve business and financial objectives.
• Instrumental in developing strategies to improve processes and enhance productivity.
• Proficient with Business Process Analysis and MS SQL, and adept at designing custom marketing lists and configuration of databases.

AREAS OF EXPERTISE

• Leadership
• Project Management
• Strategic Planning
• Delivery Management
• Database Development
• Analysis
• Operational Management
• Software Implementation
• Process Mapping

PROFESSIONAL EXPERIENCE

Confidential

Credit Card Remediation Data Lead

Responsibilities:

• As Data Lead own developing Analytic Approach and consolidating inputs from Population and QA Teams to support Remediation Process Timeline. Manage relationships as a liaison between business partners and technical teams.
• Drive Analytics contributions throughout the entire correction process, identify the impacted populations, calculate financial harms, execute to have customer appropriately refunded and/or notified based on applicable policies.
• Lead data team’s technical contributions to overall team efforts to triage, determine root cause, fix, correct, and eliminate customer impact caused by a business process or operational break within the Credit Card, Business Banking and Personal Lines Domains.
• Leverage understanding of financial services organization’s data infrastructures (products, data tables, and/or structural knowledge) to translate these into business terms (process break, correction elements, and root cause analysis) in support of Controls, Compliance and Legal teams.
• Demonstrate hands on experience with MS SQL, Teradata SQL and SAS (Basic Querying). Worked with Teradata Data Warehouse / BI teams as Cards SME on Encryption rollout.
• Drive standardization of processes, code lines, repositories, artifacts in developing and following specific process control procedures and COE documentation. Contributed to Multi-Line and Cross-Functional coordination efforts.

Confidential

Delivery Manager

Responsibilities:

• Lead development of innovative Azure solution to support a seamless transition between current data warehousing system and a new state using Cloud-based hospitality management and reservation vendors.
• Support creation of Point of Sale ETL solution (source to target), creating new target columns and tables, and identifying all current data elements that will be populated.
• Lead development and maintenance of SSIS-based MDM framework for code translations between current and future state hospitality, accounting, and customer service entities.
• Lead development of Teradata ingestion of Point-Of-Sale extracts (Historical, Incremental) for Cloud-based vendor and Payroll (Historical, Weekly) extracts for conversion (TimeWorks to ADP).
• Plan activities and drove process compliance for three teams of twelve developers, two QA teams (onshore and offshore), business analysts, data architects, and business teams (Mktg, Analytics, Customer Relationship Mgmt). Tools included Excel, PowerPoint, MS Project, Visio, Visual Studio, and Azure Devops (VSTS).
• Led Sprint kickoff and closure meetings, and daily Stand up meetings with Management Reporting, Enterprise Service Bus, Architecture, QA, Coding, Security and Vendor teams. Entered feature cards in Visual Studio and tracked deliverables in both VSTS and Microsoft Project. Developed release schedules and implementation plans in concert with coding and BI stakeholders.

Confidential

Business Analyst / Project Manager

Responsibilities:

• Liaise with PMO leads, Project Management teams, and Portfolio Management staff to develop analytics surrounding Project Manager capacity, utilization, and availability. Results are used for short and long term staffing forecasting.
• Support PMO organization, reviewing incoming Change Orders for budget, scope, and schedule impacts. Develop SQL reporting framework and DMS repositories to support Vendor Management practices.
• Implemented SQL Server based solution to consolidate financial and operational data collection and reporting applications. Create base views and metaviews and developed ETL processes from source Enterprise Project Management System (EPMS, Financial and Project Management System .
• Day to day activities included creating and modifying Tables, Stored Procedures, Views, Indexes, User Defined functions as requirements on SQL Server environments.
• Present to management on a weekly basis development progress and data-related issues.
• Created a centralized Data Warehouse from EPMS data sources using SQL and other procedures for portfolio analysis.

Confidential

Program Manager

Responsibilities:

• Oversaw complex Business Intelligence projects across various platforms, identifying scope, gathering requirements, collaborating with stakeholders, establishing schedules, and managing successful execution.
• Orchestrated the standardization and collection of membership, sales, and certification data through development custom processes and procedures within Personify database. Supported financial system migration, developing and implementing comprehensive strategies to ensure data integrity during system transition.
• Designed various marketing lists, ad-hoc queries, and application databases to monitor response time and effectiveness of programs. Managed development of custom applications, including custom marketing lists, website contact lists, and financial reports utilizing Personify and Great Plains.
• Collaborated with developers, utilizing Agile methodologies to add insert 32 features into Personify transcript while certifying functionality through configuration and custom development.