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Engagement Manager Resume

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SUMMARY:

  • Designed and implemented multiple large - scale cloud migrations to adopt digital world to improve efficiencies and faster move to production.
  • Redesigned company collaboration, intranets, digital workplace, enabled employee engagement, digital transformation, information architecture, user experience (UI/UX) design, global and virtual team building knowledge management.
  • Streamlined business process using automation and turned around lagging operations and prepared companies for faster growth.
  • Managed IT budgets developed and maintained end user support SLAs.
  • Defined company growth needs and recruited a team.

TECHNICAL SKILLS:

Office365 (6+ years), SharePoint (12+ years), Azure (3+ years)

Active Directory, Security, App Services, Governance, DevOps, Storage

Power Apps, Power BI, Power Automate (Flow)

Graph API, PowerShell, JSON, JavaScript, jQuery, Ajax

ASP.NET, C#, WCF, SOA

SharePoint Online and On-Premise, Designer, InfoPath, Workflows

SharePoint On-Premise & Hosted App development

SQL Server, PostgreSQL, Project Online

HTML, CSS, XML, XSLT, CAML

OAuth, IAM, SSO, Okta, SaaS / PaaS

Zoom, Jira, Atlassian, Veeam, GSuite, Dropbox, Box API, ServiceNow, GitHub

Share-Gate, Content Matrix, SCCM, MDM (AirWatch, Intune)

Office 365 Compliance and Security, DLP, E-Discovery, Sensitivity labels

Enterprise Mobility and Security Suite (EMS), Azure Information Protection (AIP)

AWS S3 API

Planning and Scheduling, Vendor negotiations & cost savings

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager

Responsibilities:

  • Helped clients in the digital/cloud migration journey using custom applications using custom tool sets, Microsoft Teams adoption practice. Currently working with a Financial bank in San Francisco.

Confidential

Sr. Collaboration Architect | Manager

Responsibilities:

  • Owned Collaboration practice for Microsoft cloud and other SaaS applications.
  • Developed internal IT environment architecture and product delivery.
  • Worked with business units to identify business challenges and provided technical solutions.
  • Reviewed and on-boarded new business vendors and building hands-own integrations within the system.
  • Trained company employees for tool enablement using brown bag sessions & demos.

Confidential

Solution Architect

Responsibilities:

  • Led digital workplace practice and implemented and managed Office 365 environment and product development.
  • Replaced multiple legacy applications with new improved custom tools and external vendors.

Confidential

Lead product engineer

Responsibilities:

  • Developed service-oriented architecture for Confidential Enterprise server to communicate with custom UI.

Confidential

Programmer Analyst

Responsibilities:

  • Upgraded SharePoint environment and redesigned legacy application in SharePoint.

Confidential, CA

Design Engineer

Responsibilities:

  • Designed large scale migrations for server consolidations.

Software Lead

Confidential

Responsibilities:

  • Developed roadmaps, project intake standards, risk matrix and policies that improved overall efficiency for the organization.
  • Created and Implemented information architecture for next generation intranet and digital workplace initiatives while managing a team of 6 consultants.
  • Worked on pre-sales discussions with prospective customers demonstrating digital product capabilities.
  • Led Microsoft Teams adoption services for customers
  • Partnered with internal organizations to develop strong relationships with IT.
  • Presented new technology adoption discussions to c-suite executives and get it approved with required budget.
  • Managed new/existing vendors and defined SLAs for new services.
  • Interviewed and recruited new team members and planned their career growth.
  • Redesigned on/off-boarding process helping EUS team with automation.
  • Upgraded legacy systems, consolidated duplicate tools saving on cost and improving operational efficiencies by reducing IT dependency on tools.
  • Rolled out and owned productivity tools including Slack, Zoom, Microsoft Teams, Office 365 features, Dropbox, Smartsheet etc.
  • Played key role in adopting governance and administration of cloud collaboration applications including Slack, Zoom, Dropbox, Smartsheet and Office 365.
  • Rolled out Intune for all company owned mobile devices.
  • Implemented & managed Zoom setup and configuration in 45 conference rooms
  • Implemented Office 365 backup to Azure storage.
  • Managed identity & access management and integrations using Okta and Azure AD.
  • Defined and applied sensitivity labels and policies across the organization for data security.
  • Azure App services for collecting and pushing data to secure repository.
  • Integrations between internal and external systems.
  • Photo updater process that replaced manual process.
  • Custom mobile friendly applications using Power Apps.
  • Automations HR and Finance processes using Office 365 and Azure web jobs.
  • Automation scripts for Office Online or Azure AD managements.
  • Internal camera distribution system replacing legacy excel tracking.
  • Integrations between SharePoint and LMS365 using .NET to extend the capabilities, build client and provider hosted apps in Azure.
  • ASP.NET server code for charitymania.com website.
  • Developed native tool for migrating Slack users and their data to MS Teams saving approximately $500K for the company per year.
  • Migrated 1.3 Million files from distributed file systems to SharePoint Online & AWS S3 buckets.
  • Developed migration tool by using Box API to migrate data from/to Box.
  • Migrated 300 user shares to SharePoint Online using native tools

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