Salesforce Developer Resume

OBJECTIVE:

Senior Salesforce Developer role involving analysis, design, development, testing and maintenance/operations of Customer Relationship Management (CRM) software applications developed on the Salesforce.com platform.

SUMMARY:

Solid experience as hands - on Salesforce Developer with background in CRM applications and integration. Ability to code effectively on multiple platforms and in multiple languages and tools. Ability to work closely with cross-functional teams in the analysis, design, development and testing of large-scale business applications. Experienced in architectural design of systems, including the creation of specifications. Ability to produce all deliverables in the Systems Development Life Cycle, as well as capability of estimating the project work, including the work of others, across all project phases.

ADDITIONAL STRENGTHS INCLUDE:

Quick learner * Proactive * Hands-on * Communication Ability to deliver * Service-orientation * Goal-orientation * Detail-orientation

TECHNICAL SKILLS:

Skills: Force.com, Apex, Lightning UI, Lightning Web Components, Aura Components, Visualforce, JavaScript, HTML5, CSS, Process Builder, Lightning Flow, Data Loader, SOQL, Agile, SFDX, CLI, Scratch Orgs, VS Code, JIRA, GitHub

EMPLOYMENT HISTORY:

Confidential

Salesforce Developer

Confidential

Senior Salesforce Analyst/Developer

Confidential

Principal Consultant

Confidential

Application Architect Leader

Confidential

Senior Principal Consultant

Confidential

Senior Siebel Developer

Confidential

Siebel Architect

Confidential

Senior Siebel Consultant

Confidential

Senior Software Engineer

Confidential

Senior Siebel Consultant / Integration Architect

Responsibilities:

Designed and implemented Salesforce HR Case Management Application. Streamlined the process for Case creation using both Email-to-Case and Web-to-Case features.
Provided automated email notifications to Case creators, Case Owners, and escalation notifications to Case Managers, to help ensure a consistently high level of customer service. Implemented Salesforce Confidential Event Monitoring Dashboards and Transaction Security Policies to guarantee the security of sensitive employee data.
Designed and implemented streamlined Partner Registration web form. Implemented dynamic guided web registration form using Visualforce, Apex page controllers, JavaScript, JQuery, HTML, CSS. Improved user experience through simplified forms, JavaScript automation and validation, and modern styling.
Designed and implemented partner registration process to support Partner Terms & Conditions acceptance process.
Architect, designed and implemented Configuration, Pricing & Quoting (CPQ) system with Order Integration.
Completed project on time and on budget; significantly reduced configuration and pricing errors; improved accuracy of sales forecasts; streamlined Order entry; enabled Finance to process 10x increase in Order volume with existing staff.
Designed and implemented automated Siebel Service Request Assignment Manager system for global Customer Support organization based on support engineer’s scheduled availability, skills and workload. Significantly reduced costs by eliminating the need for manual assignment queues. Improved customer satisfaction by reducing SR response time and time to close.

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