SUMMARY

• 3+ years of Salesforce Experience as a Salesforce Administrator and Salesforce Developer. Good knowledge in different Software development life cycles (SDLC) like Business requirement gathering, analysis, design, development, testing, documenting, deploying and production support.
• Experience in SFDC Administrative tasks like creating profiles, Roles, Users, Permission sets, Record types, Email Services, Reports, Dashboards, Tasks, Actions and implementing role hierarchies and sharing rules for system security design.
• Hands on experience creating custom objects, custom fields, custom tabs, custom relationships, page layouts, records, validation rules, Formulas, workflow rules as per the given requirement.
• Strong exposure to different applications including sales cloud, call center, service cloud, marketing cloud and community cloud.
• Solid knowledge in querying salesforce.com database using SOSL & SOQL queries with consideration to governor limits for data manipulation needs of the application using platform database objects.
• Experience working with different sandboxes, Force.com plugin environment, production environment using Eclipse IDE.
• Experience creating various types of reports (Summary report, Pie charts, Matrix reports, Dashboards, Report holders.
• Expertise in working with development and migration tools like ANT migration tool, Apex Data Loader, Import Wizard and Jitter Bit Data Loader.
• Experienced working with ANT migration tool for deploying metadata from one organization to another or retrieving the data form an organization.
• Experience migrating data from legacy systems to Salesforce using Apex Data Loader and migrating Salesforce multiple instance into one.
• Extensive experience creating custom reports, dashboards and analytical snapshot.

TECHNICAL SKILLS

Salesforce Technologies: Apex classes, Apex scheduler, Apex Triggers, Apex methods, Apex web services

Force.com Tools: Force.com Eclipse IDE, Force.com Migration Tool, Apex data loader, Apex explorer, Ajax Toolkit and Excel connector.

Integration Tools: Workflows and Approvals, Custom settings, Custom Objects, Custom Labels and Tabs, Roles, Dashboards, Security, Field Updates, Reports.

Programming Languages: Apex

Web Technologies: HTML, CSS, JavaScript, jQuery

Version Control: GIT

Operating System: Windows Vista/2000/XP Pro/2008/2007, iOS

Methodologies: Agile, Scrum

Database: Microsoft SQL server, My SQL, Oracle.

Office Tools: Microsoft Project, MS Visio, MS Office.

IDE and Editors: Eclipse, MY Eclipse and Force.com Eclipse IDE

PROFESSIONAL EXPERIENCE

Confidential, Chicago

Apttus CLM Admin/Developer

Responsibilities:

• Working as Apttus Admin/Developer
• Working on Apttus CLM, X - Author, Apttus Approval Management
• Involved in creation of Templates and clauses
• Involved in migration of templates and clause from one org to another
• Working on process builder and workflow rules
• Working on Apttus approval process
• Working on integration of Apttus CLM with Docusign
• Assisted business users in implementing changes for enhancements releases including testing to ensure completeness and accuracy.
• Participate in application enhancement meetings, design sessions, application development and application maintenance meetings.
• Worked on Community Portal - Providing access according to the business requirement.
• Responsible for development of custom functionality with Saleforce custom Apex triggers and Classes.
• Customized the application as per the business requirement with Apex classes, Triggers, Batch Apex.
• Extensively worked in importing, exporting and updating huge amounts of data by using salesforce.com tools like Data Loader.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.
• Performed various SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events, Workflows, and validation rules.
• Creating users in production assign Apttus license, assign Roles, profiles, and permission set. Deactivate dummy users after production release.
• Used change sets for deploying the code form sandbox to production.
• Involved in salesforce.com application setup activities and customized the app to match the functional needs of the organization.
• Interacted with different user groups to understand the complexity of the requirements and gathered the requirements.
• Implemented security settings and configured permission sets and profiles.
• Experience in Data Migration using Import Wizard and other integration tools such as Apex Data Loader.
• Developed Unit test class for Apex class and worked for improving code coverage. Worked in agile methodology.
• Created page layouts for different profiles, which allow Admin Team to put data into CRM form users.
• Worked on batch Apex and Schedule Apex for notifications.
• Used Data Loader for insert, update and bulk import or export of data from salesforce.com subjects. Used to read, extract and load data from CSV files.
• Experience in handling data migration and code deployment using Data Loader and Eclipse respectively in SFDC environments.
• Performed IDE and change set Deployments across sandboxes and to production instance.
• Worked on Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definition and page layouts for the organization.

Environment: Salesforce, Apttus CLM, X-Author, Apttus Approval Management, sApex language, Apex triggers, Data loader, Force.com, Import Wizard, Eclipse IDE, Visual force pages, Email services, Web services, SOSL, SOQL, Sandbox data loading, Import Wizard.

Confidential

SFDC Administrator/Developer

Responsibilities:

• Participate in application enhancement meetings, design sessions, application development and application maintenance meetings.
• Performed various SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events, Workflows, and validation rules.
• Creating new user, assign their roles, profiles and permission set. Trouble shooting of active users. Deactivate existed users.
• Work on Apex Triggers, Apex classes to meet the business requirement.
• Work on setting up the Approval Process in different phases of the application and its functions like sending emails, updating fields once one Approval step is done.
• Work extensively on creating validation rules, formula fields, Lookup relationships, Master detail relationships, Rollup summary fields.
• Hands on experience on configurations like Workflows, Page layouts, Approval process, Objects, Validation rules, Flows, Process Builder.
• Work on setting up the Organization-wide Default settings, Roles, Sharing rules.
• Extensively work on Apex Triggers to update, insert and delete the records and also on Email Services to reopen the Partner User task through Apex class.
• Work with Change sets to deploy code and configuration changes from one sandbox to another.
• Experience with Agile development techniques, change sets, and migration tools.
• Experience working with Managed packages and deploying the patches whenever the support team sends the patches.
• Work on creating the documents, Email templates whenever required.
• Extensive knowledge on creating flows, Workflows, Process Builder to perform update operations on the records.
• Configured processes, data object attributes, workflow, dashboards, and other application components according to specifications collected from end-users.
• Performed various SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events, Workflows, and validation rules.
• Extensive knowledge on creating flows, Workflows, Process Builder to perform update operations on the records.
• Experience working with Apex Data Loader and Bulk API to upload data into the Salesforce.
• Performed various
• Experience in working with Eclipse, Bamboo and Jira as tools for development and for Continuous integration (CI).
• Experience in Salesforce service cloud like Case Management, Solution management using assignment rules, Escalation rules and Auto response rules.
• Worked with the business teams to assist users in accepting new functions and deploying the new enhancements.
• Configured processes, data object attributes, workflow, dashboards, and other application components according to specifications collected from end-users.
• Performed various SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Tasks and Events, Workflows, and validation rules.
• Extensive knowledge on creating flows, Workflows, Process Builder to perform update operations on the records.
• Experience working with Apex Data Loader and Bulk API to upload data into the Salesforce.
• Performed various

Confidential

SFDC Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for the Salesforce interface development and documented them.
• Involved in various application setup activities and customized applications as per the required functional needs and built custom applications as per the required business needs.
• Created Custom objects, Custom fields, page layouts, Record Types, Roll-up summary fields, Formula fields, and validation rules for customizing the application as per the business requirement.
• Created custom profiles to provide/restrict data access to different users depending on their job responsibilities.
• Responsible for implementing complex Custom Approval processes.
• Developed validation rules on different objects and created assignment rules on lead object to assign the leads automatically to various groups of users based on region.
• Created Roles and public groups for providing data access to users when required and worked on field level security and object level security.
• Created Visualforce pages, APEX Classes and Apex Triggers to develop the custom functionality as per the requirement.
• Worked with workflows to govern data flow across different objects.
• Experienced in integrating Salesforce with Jira to connect Jira issues with Salesforce Cases.
• Experience in marketing cloud connect for integration purposes.
• Experience in working with CTI for integrating Salesforce with External telephony systems.
• Approved chatter with the organization and to verbalize with users in the organization.
• Worked on test methods to ensure that apex code is pushed to different sandboxes and production environment.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Retrieved metadata Using ANT migration tool and performed changes locally.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.

Environment: Salesforce.com platform, Apex language, Apex triggers, Data loader, Force.com, Import Wizard, Eclipse IDE, Visual force pages, Email services, Web services, SOSL, SOQL, Sandbox data loading, Import Wizard.

Confidential

Web Sphere Factory

Responsibilities:

• Performed detail analysis of the requirement and customized the application as per the given requirement by working closely with Business Analyst, Architect, Sales team and Business users.
• Worked with business groups for requirement gathering throughout the planning and implementation.
• Working with management and strategic planning & analysis staff and end users to create and manage complex workflows, data validation and triggers.
• Implemented the requirements on Salesforce.com and Force.com IDE plug-in using Eclipse.
• Created Custom fields and objects that are useful in the project validation and entitlements.
• Customized the application as per the business requirements with custom objects, fields, workflows, validation rules, formula fields, approval process, and rollup summary fields.
• Worked with Data loader, jitter bit and Informatica data loader to import data into the Salesforce.
• Used Data Loader for insert, update, and bulk import or export of data from Sales Force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Integrated Salesforce with SAP to get the customer Account information using REST API.
• Involved in configuring the case management of service cloud.
• Hands on experience on case management, lead- contact account management, order management
• Involved in creating the batch Apex class and running the batch Apex.
• Assigned users to the call center records for performing call center features.
• Involved in cloning the existing call center record.
• Created Batch classes for sending email remainders and notifications.
• Involved in testing the batch classes with the data.
• Experience in integrating Salesforce with Jira for continuous exchange of data using tools in AppExchange.
• Implemented call center on salesforce with CTI integration.
• Deploy changes from SFDC sandbox environment to production environment using change sets.
• Developed various custom reports and dashboards for various users based on the need in the organization.
• Created and used Email templates in Visual force and HTML.
• Developed and deployed approval process and workflows for opportunities and product/assets management.
• Used SOSL for data manipulation using data platform database objects.
• Involved in data migration and data mapping from legacy SQL Server systems to Salesforce.com

Environment: Salesforce.com platform, Apex classes, Controller classes, Visual force, Apex Data loader, Reports, Email services, Force.com IDE, Eclipse, Approvals, Custom objects, Custom Tabs, sandbox, Triggers.