SUMMARY

• Over 8 years of IT experience with above 4+ years’ experience in the Salesforce.com CRM Platform and 2 years of experience as Software Development and Java technologies. Involved in various development of applications using Salesforce.com CRM, Force.com platform as an Administrator and Developer.
• Good Experience in designing of custom objects, custom fields, Role Based Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards and Email generation as per application requirements.
• Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, testing, integration, documentation and extensive experience in Agile and Waterfall Methodologies.
• Experience in developing client specific solutions in SFDC related technologies such as Apex (Classes, Controllers & Triggers), Batch Apex, Web - services / Metadata API, Visual Force (Page, Component & Controllers).
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing Cloud, Community cloud and Analytics Cloud.
• Personally, exploring Salesforce Lightning app builder which enhances UI and drag and drop app building.
• Having good experience in Salesforce administrative activities with Permission sets & sharing settings, Single Sign-on and Security Controls to ensure that protected data is available only to the authorized users.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Designing and Implementing Security and Sharing model of the Salesforce org by developing and configuring Profiles, Field Level Security, Organization Wide Defaults, Roles, Sharing Rules Manual Sharing and Permission Sets.
• Developed custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
• Worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse, Force.com Migration Tool and Change sets.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Assigning Roles/ Profiles to ensure optimal data access and security.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers and views in Oracle SQL, PL/SQL.
• Experienced in web technologies like HTML5, CSS3, JavaScript, Angular JS, Bootstrap, JQuery, JSON, AJAX, XML.
• Experience in J2EE Technologies (Servlets, JSP, JDBC, EJB, JNDI, and JMS) and participated in the designing and developing of Software using Agile and Waterfall methodologies.
• Knowledge of J2EE design patterns like MVC, Front Controller, Factory, Abstract Factory, Command Pattern, Singleton, Session Facade, Transfer Object, Business Delegate and Data Access Object etc
• Responsible for Direct Interaction and Communication with the clients, requirement gathering, analysis, work delegation, development and deployment of the software projects.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Work on e-commerce checkout, tracking, and automated reporting
• Build integrations with RESTful APIs into our CRM, CMS, and e-commerce systems
• Knowledge in Vlocity application including OmniScripts, DataRaptors, Calculation Procedure, Rate matrices, Integration Procedure, Vlocity Templates, Vlocity Cards, Angular JS, JavaScript, CSS, HTML, and LWC.
• Knowledge in Vlocity Health Insurance Dev, basic and advanced Rate Quote Apply. Health Insurance data model and services. Understanding on product models and capabilities .
• Knowledge in Application Integration, design and applying to the Vlocity techniques such as Integration Procedures, Apex .
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Efficient team member with excellent work/time management skills, excellent leadership, analytical, communication and interpersonal skills and ability to work under strict deadlines. Willing to relocate: Anywhere.

TECHNICAL SKILLS

Salesforce Technologies: Saleforce.com platform, Apex Language, Apex Trigger, Apex Class & Apex, Visual Force, SOSL, SOQL, Data Loader, Import Wizards, web services. Force.com Explorer, Eclipse IDE plug-in, Apex Data Loader, ETL Data Extraction, Workbench, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio, JIRA, GIT HUB.

Scripting Languages: HTML5, CSS3, JavaScript, Bootstrap, JQuery, JSON, AJAX, XML, Angular JS.

Server Programming: C, C++, Java, J2EE, XML, XSLT, JSP, Servlets, Java Beans, JMS, JNDI, Hibernate, Spring, JDBC

Database: MS SQL, Server, SQL, Oracle, PL/SQL.

IDE and Tools: Notepad++, Eclipse IDE.

Web Servers: Apache Tomcat, HTTP Web Server, GIT

Operating Systems: Windows, Linux, Mac

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer & Production Support

Responsibilities:

• Initially Played the role of Salesforce Business Analyst performing the responsibilities such as Modifying Business Requirement Document, Identified process repetitions, bottlenecks and infrequent routes. Also, Created Environment setup plan, Migration document and checklist. Maintained and populated configuration workbook. Planned testing strategy, created and signed off test-script, executed User Acceptance Test. Configured products and price book. Configured out of the box reports and dashboards as well as custom reports.
• Played the role of Salesforce Developer and Support including incident management, user management, security management, Salesforce configurations, workflows, assignment rules, lightning etc.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Performed detailed analysis of technical and business requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Experience in triaging the issues/cases and based on its severity I have assigned them to the related technical team.
• Experienced in Creating Profiles, Permission sets, Roles Hierarchies and sharing settings, Email Services, (Email Templates), Workflow Actions and Process Builder settings.
• Created reports and dashboards based on the data presented in standard and custom objects.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Coordinated and transferred knowledge to the offshore team.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution
• Works with Prod Support Lead and or Prod Support Manager to discuss potential process improvement opportunities identified
• Execute special studies as directed by Section Managers to understand line performance.
• Follows AGILE Scrum for every day progress analysis by Business Solution Analyst on 3-Week Sprint duration and SRB review will be done for every User Stories being assigned.
• Well formatted Deployment Procedure is followed in order to commit changes into QA, Stage and Production.
• Also Worked on upgrading version of Apex Classes/ Triggers, Visualforce Pages/ Components to current versions (V.46) by following analyzed checklist.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning. Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Environment: Saleforce.com CRM, Apex classes, Apex triggers, Visual force pages, Custom/Extension Controllers, Apex Batch class, Schedule class, SOSL, SOQL, App Exchange, Communities, Workflows Approvals, Reports, Dashboard, Custom Objects, Custom Tabs, Email Services, Data Loader, Oracle, Web Services (SOAP, REST), WSDL, Sandbox, Ant, Metadata API, JavaScript, jQuery, HTML5, CSS, Force.com Explorer, Git, Jenkins, SnapLogic, PowerBI (for reports), Visual Studio Code, Salesforce Lightning & Lightning Web Components (LWC).

Confidential

Sr. Salesforce Developer & QA Tester

Responsibilities:

• Played the role of Salesforce.com Administrator and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Developed apex web service SOAP and REST classes for external application to consume data from salesforce.
• Analyzing and customization of existing VEEVA CRM functionality.
• Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
• Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders
• Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
• Providing support for the day to day management of Salesforce.com
• Implemented quote approvals using Oracle CPQ Cloud (BigMachines) in-built approval functionality and implement customizations to the Salesforce Commerce Cloud system
• Proficient in complex integration using SOAP, REST, Metadata API’s
• Worked on Visual Force Components, Visual Force Pages in Salesforce using Lighting Design System.
• Extend or build new apps with the Lightning app builder and lightning components
• Responsible for all the Data Migrations using Workbench (Ant Migration) for all projects in CSV files.
• Written SOQL, SOSL queries in apex triggers and controllers and followed salesforce best practices for querying large data sets and to have results within the governor limits.
• Having worked on salesforce.com sandbox and production environments for development and testing and then to production environments.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Attending daily AGILE SCRUM meetings and update the status on day-day basis with what is done and what has to be done.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Worked on customization of different standard objects like Leads, Accounts, Contacts and Cases.
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Defined various relationships with objects using Lookup and Master-detail and many-to-many using junction objects.
• Involved in Assignments Rules, Escalation rules and Auto-Response Rules Configuration and Customization in Case Management.
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Configured and Customized Sales Cloud, Service Cloud, Collaboration (Chatter) and Communities Clouds.
• Experience in using Change Sets and ANT Migration for metadata deployment.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• As a QA Tester, Involved in Testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Implement customizations to the salesforce commerce cloud system.
• Guide prospective clients to the merits and strengths of the Commerce solution.
• Tracking and maintaining the requirements to functionality traceability and use case traceability.
• Analyzing Business requirements and solution specification documents to design Test Plans, Test cases.
• Defining requirements in Quality Center and mapped with the respective test cases for traceability.
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios.
• Used MS Excel sheet for comparing the millions of records and its fields. Performed sanity / smoke testing for each release.
• Maintained multiple versions of test sets and worked on regression testing. Involved in all phases of SDLC.
• Involved in Defect Triage Meeting.

Environment: Saleforce.com CRM, Commerce Cloud (Demandware), Apex classes, Apex triggers, Visual force pages, Custom/Extension Controllers, Apex Batch class, Schedule class, SOSL, SOQL, App Exchange, Communities, Workflows Approvals, Reports, Dashboard, Custom Objects, Custom Tabs, Email Services, Data Loader, Oracle, Web Services (SOAP, REST), WSDL, Sandbox, Ant, Metadata API, JavaScript, jQuery, HTML5, CSS, Force.com Explorer, Git, CPQs, Veeva CRM, Salesforce Commerce Cloud.

Confidential 

Software Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation and Provided estimates to the client.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpage in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Sales Force implementation.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Designed dynamic and browser compatible pages using Jquery, JavaScript and Angular JS.
• Worked on JavaScript framework (Angular JS, Bootstrap) to augment browser-based applications with MVC capability.
• Wrote build & deployment scripts using ANT, Maven.
• In the development of email services to create and update a case via email.
• Configuration of standard features of Salesforce.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Created Visual Force pages and Apex Classes which were used in customer portal website.
• Provide support to team in technical/functional issues.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JavaScript, JQuery, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, JIRA, ANT, Maven, Angular.