PROFILE:

• IT professional with 20 years of experience in enterprise business architecture, analysis and design in a multi - disciplinary environment in public and private sectors, leading cross-functional teams in projects with focus on business transformation, process re-engineering and system modernization.
• Extensive experience in major IT implementations across wide range of industries - Financial, Utilities (Water/NatGas/Electricity), Telecom sectors, as well as in MTO Drivers/Vehicle ServiceOntario implementations with emphasis on secure record management in accordance with established privacy standards.
• Hands-on experience producing essential project artefacts through all phased of SDLC.
• In-depth knowledge of Enterprise Architecture Framework and UPM standards in a complex integrated environment with mainframe, multiple mid-tier Web applications and acquired COTS for desktop, remote and mobile devices using Cloud and On/Off-Premises Architecture.
• Proven team leadership in all phases of SDLC in Agile/Scrum framework. Self-starter and a quick learner; excellent communication and presentation skills, managing business and IT stakeholders within aggressive timeline.

SKILL SUMMARY:

Zachman Architecture Framework, EA Checkpoints, GO-ITS

RUP, Agile/Scrum, Waterfall Methodology

Industry Regulations (PCI-DSS, EMV), Government Legislation (AODA, PIPEDA, HIPAA)

Process Modeling (BPMN), Data Modeling (CDM / LDM / Data Mapping)

Use Case Analysis (UML), JAD, Object Oriented Analysis/Design (OOA/D)

Service Oriented Architecture (SOA), GUI Design / User Experience (UX)

Test Strategy, System Integration and User Acceptance Testing

Integrated Acquired Solutions (Oracle-OPA, Cognos, OpenText, Confidential CRM, Salesforce, Payment Acquirers)

Unified I&IT Project Management Methodology in Public Sector, Gating Process, SDLC

Cross-Functional Team Project Management

Stakeholder Management (Internal/ External, Business/IT/Vendors)

Schedule, Scope and Resource Management

Project Implementation, Deployment Planning (MOP) and Coordination

Operational Manuals (SOP) and Training Guidelines

TECHNICAL SKILLS:

Mainframe: MVS, ES/9000, IMS DB/DC, Real-Time CICS

Operating Systems: Windows10/7/XP/2000, UNIX, Solaris

Modeling & SDLC: PowerDesigner, Rational Enterprise/ SystemArchitect, UModel; HP-ALM/QC; Jira/Confluence

Oracle Systems and Tools: Oracle v10g, 11g, 12.c; SQL Developer, PL/SQL, Stored Procedures/Triggers, TOAD

Other Relational Database Management Systems: MS-SQLServer, DB2

Microsoft Integrated Development Platform: VC++, MS-COM, .NET, C#, VB.NET

Java Integrated Development Environment: J2EE, JSON

Web Services Architecture and Web Design: XML / WSDL / SOAP / RESTful Services; JavaScript, HTML, CSS

Management and Productivity: Outlook, Word, Excel, PowerPoint, Project, Visio, SharePoint; Lotus Notes

EXPERIENCE:

Confidential

Sr. Business Transformation Consultant

Responsibilities:

• Provides leadership and expertise in a business transformation initiative of a complex Tax and Utility Management of the City's Revenue Services Division that is responsible for bringing over 7 billion CAD to the City's Treasure; this complex business environment includes assessment analysis, billing, appeals, payments and collections business functions
• Collaborated with a PM in delivering comprehensive project documentation, including Stakeholder Management Plan, Information Management Plan, Communication Plan, Risk Plan, Business Requirements (BRD) and Test Strategy and supported corporate IT Gating checkpoints
• Developed extensive requirements documentation for managing and presenting Tax and Utility documents using Formost Cloud (SaaS/PaaS); identified “Quick Wins” and collaborated with business and IT stakeholders on receiving business alignment on the proposed strategy
• Continuously engages business and IT stakeholders in review of the existing business process models and collaborates on identifying and prioritizing opportunities in transformation to the new business environment
• Leads and coaches a team in adhering to BPMN standards to ensure consistency, adaptability and continuous engagement across various business and IT units and the project's teams
• Engages ministry staff on an on-going basis to ensure business continuity and as part of knowledge transfer
• Monitors team progress and ensures assigned scope is met within established deadline; raises and resolves time or scope issues; provides progress reports and updates to management team

Technical Environment: Windows 7/10; BPMN2.0; Oracle DB 12c, PL/SQL; MS-Azzure; IE/Chrome; Visio, Word, Excel, PowerPoint

Confidential

Sr. IT Business Analyst Consultant - Compliance Transformation and Modernization

Responsibilities:

• Provided expertise during project’s Conceptual Phase, transforming existing business processes as part of modernization of the existing Service Delivery Model to support new public sector Business Function Model
• Collaborated with Solution Architects in development of Programs Matrix, outlining inter-dependencies between ministry’s regulatory programs as part of System Integration and Accountability Model (SIAM) for EA CP1
• Participated in developing business integration strategies as part of business transformation of an existing Integrated Divisional System, replacing existing Water Information Segment, including Drinking Water Information System and Water Information Reporting Environment, Municipal Water and Wastewater Sector
• Facilitated business sessions with cross-functional stakeholders to identify business needs and goals in a context of future “to be” business solution and provided input into Business Process Re-Engineering (BPR) models using BPMN; identified key metrics to efficiently achieve key objectives of the process transformation
• Reviewed ACT Action Items and developed a slide deck presentation, providing detailed reasoning on best selected system solution architecture; provided advantages of implementing Confidential on Oracle Cloud using Oracle’s Confidential CRM Cloud Architecture
• Lead in analysis and identified common system functionalities within the ministry’s Integrated Divisional System to eliminate duplicated or redundant business processes
• Defined core elements of Property and Facility profiles within ministry’s Regulated Programs based on MPAC data feed, including ARN, PIN, Tax Assessment and Ownership details
• Lead and authored User Stories, Use Cases and Wireframes to translate user/functional requirements into system specifications; supported technical team in Use Case realization and test case development
• Provided expertise and advised BAs in development of Product Backlog as part of Scrum Sprint 0; reviewed with Product Owner and Scrum Master as part of Scrum Planning Management
• Collaborated with PMO to develop project’s Governance Plan and Stakeholder Management Plan, defining key stakeholders and their engagement level based on RACI matrix; provided scheduled reports on a progress of individual sprints; identifies issues and proposed pro-active resolution; advised on risk mitigation processes
• Developed Test Strategy, defining test success criteria and issue mitigation strategy; coordinated UAT and facilitated UAT review meetings; obtained business user sign-off within an aggressive project timeline

Technical Environment: Confidential CRM, Oracle 12/18c, Hybryd (OnPremise/Cloud), Confidential Open UI, Confidential Object Explorer; PL/SQL; Jira/Confluence; IE/Safari/Chrome; PowerDesigner, BPMN, Visio, Word, Excel, PowerPoint

Confidential

Senior IT Business Analyst Consultant - Business Transformation and Modernization

Responsibilities:

• Lead in architecture and functional design of a new Enterprise Common Registration System in modernization of an existing Confidential -based GrantsOntario CRM to meet goals of Transfer Payment Program Modernization
• Facilitated business sessions to identify new business needs and objectives and to capture new Business Rules in a context of future business solution; revised existing business architecture by leveraging existing business models and artefacts to support future information model
• Engaged subject matter experts from across several ministries to seek input and to validate the new process models and employed progressive Agile requirements methodologies (User Stories, Prototyping, POC) to gather requirements and to obtain sign-off from business stakeholders from various ministries
• Collaborated with PM to complete Project Charter, including project timelines, resource requirements, identifying specific risks and opportunities; drafted Stakeholder Management and Communication plans
• Produced IT Business Case, identifying existing and target business environment, goals and needs and solution alternatives with corresponding quantitive and qualitative comparative analysis
• Collaborated with Solution Architects and supported EA Checkpoint Architecture Review process (ACT, ARB) in accordance with OPS I&IT UPM Methodology (CP0, CP1+ for Acquired Solutions); completed TRA and PIA reports for review by the Cluster Cyber Security Board
• Engaged business clients in business workshops to revise Business Process Models using BPMN; produced multiple business analysis artefacts defining functional requirements, complimented with Entity Relationship Diagrams, Activity/State Diagrams, Workflow Diagrams
• Authored System Quality Level Metrics (QLM) where defined major KPI measuring effectiveness of the new developed solution from both - functional and system perspective
• Coordinated User Acceptance Testing process; reviewed and provided input into UAT Strategy and UAT Plan
• Engaged ministry staff on an on-going basis to ensure business continuity and as part of knowledge transfer

Technical Environment: Confidential CRM, Confidential CRM; Oracle DB 12c, PL/SQL; Jira/Confluence; UML/Use Cases; IE/Safari/Chrome; PowerDesigner, BPMN, Visio, Word, Excel, PowerPoint

Confidential

Senior IT Business Analyst Consultant / Lead

Responsibilities:

• Provided expert services and lead in delivering of functional design for complex IT solutions supporting business transformation and modernization of existing business processes
• Collaborated with Solution Architects to produce Enterprise Architecture artefacts using PowerDesigner BPMN and OOM for Contextual (Business), Conceptual, Logical and Physical Models for in-house and acquired solutions; developed a Business Case and collaborated with a PM and Architecture Team on CP0 and CP1+ artefacts for review by the ARB to obtain project approval within an aggressive timeline
• Established relationships with stakeholders and managed requirements workshops to identify business needs and goals within business context and government policies to design solutions based on SOA
• Completed assessment of the existing Business Architecture (“as is”), identified and addressed gaps to meet new Information Architecture model (“to be”) within the context of the Corporate Architecture model
• Drafted TRA and PIA Reports for review by the Cluster Cyber Security Board and collaborated with PMO on Risk Mitigation Plan; collaborated with Solution Architects on implementing two-factor authentication as an immediate solution to existing User Authentication Systems (UAS) with a road-map to implement GO-Secure
• Collaborated with stakeholders within MTO-LTC, other ministries and private vendors to deliver complex Business Requirements Definition (BRD) documentation in business modernization of Electronic Billing and Payments for LCS Drivers and Vehicles modules
• Provided leadership to BA team producing complex artefacts - Process Business Models, Entity Relationship Diagrams, Activity/State Diagrams, Wireframes, Workflow Diagrams, utilizing PowerDesigner and Visio/UML
• Facilitated JAD sessions to review functional requirements transition into system design using IDE and Oracle DB as a back-end for Web Applications; validated output of developed Oracle stored procedures in PL/SQL
• Coordinated User Acceptance Testing and reviewed and provided input into the PCP Acceptance Plan
• Collaborated in development of Implementation Plans (MOP) and Standard Operating Procedure documents; collaborated with technical writes to develop comprehensive Training Guides and Materials
• Engaged ministry staff on an on-going basis to ensure business continuity and as part of knowledge transfer

Technical Environment: IMS DB/DC; Oracle DB 11g/12c, J2EE, PL/SQL, TOAD, .NET/C#, PowerDesigner, BPMN; UML/Use Cases; IE/Safari/Chrome/Android; OpenText; Visio, Word, Excel, PowerPoint

Confidential

Senior IT Consultant / Team Manager

Responsibilities:

• Provided expert services and managed a cross-functional team in functional design and implementation of a secure integrated solution NextGen POS, including desktop, mobile and remote terminals
• Coordinated activities to test and implement the new integrated POS solution and obtained business user acceptance sign-off maintaining full compliance with industry standards and government legislations
• Revised existing business architecture and adjusted existing models to meet new business requirements for the new enterprise solution (“to be”) using BPMN
• Developed RFI to engaged external vendors; managed relationship with the external service providers (J.P. Morgan Chase, Moneris, Value Link, Store Financial) and POSPAD vendors (Ingenico, Verifone, Hypercom, First Data) to coordinate integration of the acquired solutions into Sears EA
• Introduced iterative approach based on RUP Agile methodology and guided the team in adoption of iterative methodology, significantly improving quality and effectiveness and enhancing the team’ s knowledge and skills
• Collaborated with Corporate Solution Architecture team to develop Conceptual, Logical and Physical artefacts; teamed up with Data Architects to define Logical artefacts for new Customer Relationship Data Model and translated it into Physical Model with Oracle DB, supported with Oracle stored procedures
• Managed a team of analysts to deliver required design artefacts - Entity Relationship Diagrams, Wireframes, Workflow Diagrams, Activity Diagrams, System Diagram, Blueprints and Use Cases
• Produced SOW and RFP/RFQ and provided SME during vendor’s selection process; drafted SLA and reviewed with business, IT, Legal teams; collaborated with Corporate Procurement team in vendor selection process
• Teamed up with LOBs to developed performance measures to assess of effectiveness of new solutions using established KPI and SMART-based approach

Technical Environment: Oracle DB10g, J2EE, PL/SQL, TOAD, .NET/C#, Sybase Powerbuilder; PowerDesigner, BPMN, IE/Safari/Chrome; UML/Use Cases; Visio, Word, Excel, PowerPoint

Confidential

Sr. Systems Analyst / Consultant

Responsibilities:

• Provided leading expert service in architecture, design and implementation of a secure Web and Intranet browser-based billing solution integrating multiple internal applications as part of the corporate business transformation initiative
• Collaborated with Corporate IT Security team to complete Privacy Impact Assessment for PCI and PIPEDA compliance and presented it the corporate security commission
• Lead in review of existing requirements management processes and introduced several process improvements, consistent with Agile methodology, thus contributing to improved project delivery timelines
• Reverse-engineered an existing Powerbuilder applications to analyze and evaluate existing process of customer billing; identified repetitive and redundant processes as part of a transformation to a new solution using Syncfusion Enterprise platform
• Lead in a system design for a new data-driven billing solution integrating the Syncfusion Enterprise platform with Oracle DB; developed Oracle stored procedures using PL/SQL
• Guided a team to produce essential project documentation through all phases of the SDLC, including Business Case, POD, Process Model and Business Use Case Model, UX Design, Test Strategy and User Acceptance
• Collaborated with Corporate Architects to integrate the new data presentment solution into PwC Corporate Information Architecture model
• Developed a roadmap for future product enhancement releases and contributed in maintaining continuity of business processes during a transition phase

Technical Environment: Oracle DB 10g, J2EE, PL/SQL, TOAD, .NET/C#, JavaScript, Sybase Powerbuilder, Syncfusion Enterprise; UML OOD/Use Cases; IE/Safari/Chrome; Visio, Word, Excel, PowerPoint

Confidential

Senior Programmer Analyst / Lead

Responsibilities:

• Progressed to a rank of a Team Lead in managing software requirements, design and development of complex web-based Electronic Payment and Presentment in joint projects with major Canadian Banks, and utilities companies - Municipal Property Tax, Water/Wastewater, Hydro-Power, Nat-Gas Supplier and Distributors
• Collaborated with Solution Architects to engineer, design and develop secure bill presentment functionalities on desktop and mobile devices; lead in architecture and design of a secure Central Facility module to manage participating businesses (Billers), present bills and process payments a multi-platform environment
• Facilitated joint application development (JAD) sessions with end-users, banks’ business and IT stakeholders to validate the design of the Online Bill Payment and Presentment integrated into the banks’ web interface
• Developed complex process models Entity Relationship Diagrams, Wireframes, Workflow Diagrams, Activity Diagrams, System Diagrams, and Use Cases using UML
• Lead a team in design and development of complex Oracle Store Procedures using PL/SQL; invoked by middle tier layer, the Stored Procedure performed efficient data management operations as part of webdoxs solution
• Provided guidance and mentoring to other team members in adopting iterative system development approach following RUP guidelines; revised and improved existing functional review standards, greatly improving requirements traceability across all phases of the SDLC
• Researched industry niche and coordinated vendor selection process for implementing Print-2-Web solution

Technical Environment: Oracle DB 10g, J2EE, PL/SQL, TOAD, .NET/C#, JavaScript, UML OOD/Use Cases; IE/Safari/Chrome; Visio, Word, Excel, PowerPoint

Confidential

Programmer / Analyst

Responsibilities:

• Performed system analysis and developed system specifications and system diagrams (functional and non-functional); collaborated in developing of configurable remote data synchronization solution, which significantly improved reliability of the Janna Remote and the stabilized data transmission in integration with Oracle DB
• Authored new GUI design and developed UX elements of the core Janna Contact CRM application
• Produced detailed design documentation, including Sequence and Activity Diagrams and Class Diagrams
• Served as a Subject Matter Expert in SIT to ensure defect free implementation of multiple IT functions
• Analyzed and implemented conversion of PL/SQL functions and Oracle stored procedures during the product expansion to adopt business clients using DB2

Confidential

Software Engineer

Responsibilities:

• Actively participated in early releases of core ICE engineering software for waste site management and water reservoir planning and worked closely with clients on implementing custom solution packages
• Designed/developed core solution for engineering software integrated with ArcView (now AcrGIS) Desktop software and developed customized scripts using Avenue language for efficient system utilization
• Designed data processing application that significantly improved performance of data integrity validation and calculation processes