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Global Team Implementation Consultant Resume

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Roswell, GA

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SUMMARY

  • 20 years in Project Management, Business Development, and Continuous Improvement
  • I mplemented HW/SW program improvements using Waterfall and Agile methodologies
  • Extensive experience in Web Application Development, Data Analytics, and Training Development

TECHNICAL SKILLS

  • MS Office/Project/SharePoint/Power BI
  • Project Management
  • Qualtrics XM
  • Business Continuity Planning
  • Web Applications & SDLC Management
  • Communications Management
  • Tableau - Data Analytics
  • Training/Curriculum Development
  • HTML & SQL Query Use/Development
  • Non-Profit Management
  • Salesforce Administration
  • Healthcare Administration (Optum/NaviNet)

PROFESSIONAL EXPERIENCE

Confidential, Roswell, GA

Global Team Implementation Consultant

Responsibilities:

  • Maturity Assessment Development
  • Adaptation of Excel-based annual survey to Qualtrics platform and Power BI
  • Direction of Coding, Programming, Implementation and Quality Control
  • Direct SDLC Cycle for development of Maturity Assessment
  • Process Adherence Survey Management
  • Transition of monthly survey to Qualtrics platform
  • Develop training materials and direct testing for pilot North America and EMEA units
  • RFP Support for S&OP Tool Development
  • Development of testing and scoring characteristics for vendors
  • Data analysis - internal requirements and vendor scoring
  • Communications management with key internal stakeholders and vendors

Confidential, Alpharetta, GA

Senior Business Analyst (Contract)

Responsibilities:

  • Salesforce Support - Integration of Siebel and SalesLogix instances to Salesforce
  • Defect Repairs and Access Management
  • Enhancement Logging - Backlog Grooming for Future Sprints
  • Daily Huddles and Reporting with Multiple Business Units
  • Project Management - MCIF Development
  • Creation of User Stories
  • Development of Business Requirements and Acceptance Criteria

Confidential . Kennesaw, GA

Senior Business Analyst/Project Manager

Responsibilities:

  • Spearheaded successful JD Power Call Center Certification Program
  • Project Management - Continuous Improvement Program
  • IVR Creation and Testing
  • Agent Performance Management and KPI/Scorecard Management
  • Workforce Management
  • Work Instruction and Training Guide Development
  • Communications Management
  • Annual Audit and Compliance Management

Confidential, Dallas, GA

Accounting Manager

Responsibilities:

  • Billing/accounting using Optum and NaviNet for mental health private practice
  • Management of customer data in compliance with HIPAA guidelines

Confidential, Kennesaw, GA

Business Development, Business Intelligence, and Sales Support

Responsibilities:

  • Created sales tools (customized proposals, quotation tools, cost workbooks, Intuit QuickBase platforms, Salesforce) for use by sales agents to drive annual revenue growth
  • Managed over two dozen customers and opportunities simultaneously for ProAct Software-as-a-Service (SaaS) offerings, with revenue ranging from $4,000 to $4,000,000
  • Developed and presented Business Intelligence dashboards for upper management using data analysis via Tableau Software and SQL queries
  • Provided Site Management/Training in SharePoint, MS Excel, and Oracle CRM
  • Operational Excellence Task Force

Confidential Atlanta, GA

Client Manager, Global Client Services/Business

Responsibilities:

  • Managed portfolio of over 30 multi-million-dollar clients
  • Developed and presented advanced interactive training for over 200 local and remote employees
  • Compliance documentation management
  • Performed personnel staffing analysis and compliance management duties

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