SUMMARY

• Around 8 Years of experience in Microsoft Dynamics CRM as a consultant in business process engineering, requirements gathering and software development life cycle including analysis, design, development, testing and implementation of software applications with Microsoft Dynamics 365, CRM 2016/ 2015/ 2013/ 2011 along with Microsoft .NET 4.0, 4.5 & 4.6.
• Experience in Microsoft Dynamic CRM 4.0, 2011 and 2013, 2015 Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration with MS SharePoint 2010 and MS Outlook.
• Expertise in client - side development using HTML, JavaScript, CSS, JQuery, AJAX, ADO.NET and ASP.NET.
• Good experience in scripting/developing PowerShell.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom and application development.
• Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
• Worked on Various Full Life Cycle Implementations as a CRM Consultant
• Expertise in customization, configuration and integration of MS CRM.
• Expertise in developing and deploying plug-ins, custom workflow activities and java script extensions for MS CRM.
• Significant knowledge of Dynamics CRM Online, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions.
• Expertise in Microsoft Dynamics 365/CRM service programming, development, and Application Integration capabilities such as creating a customer portal solution.
• Experience in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS CRM.
• Experience in integration MS Dynamics CRM with MS Outlook, Legacy systems, Office 365 for exchange online and Lync call, external Websites, CRM on tablets and mobile platforms, SharePoint (Knowledge) using .NET Frameworks and upgrading CRM 2015 application to CRM 2016.
• Hands on experience in agile and scrum methodologies along with project management systems.
• Good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and also experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
• Knowledge working on CRM 2016 features like Project Service, Field Service, Customer Self Service Portal and Analytics Feature for Power BI Integration, Excel Template etc. Worked with CRM 2015 New Security Features like Maintaining Security Roles, Teams, Users and their relations, Enhanced Business Rules, Search Screen, Hierarchy Visualization etc. Also Worked with CRM 2013 features like Actions, Quick Create forms, Quick View Forms, Business Rules, SLA, Email Configuration, New Routing Logic etc.
• Experience in several custom dashboards with various degrees of complex visualizations using charts and reports.
• Experienced in Angular JS, JQuery, and JQuery UI for client-side programming.
• Extensively worked on WCF and Web Services to provide SOA architecture and Configuration based activation applications on SOAP and REST protocols.
• Expertise in web technologies to develop data centric applications using C# and ASP.NET with MVC architecture and razor engine.
• Experience with integration and functional testing, SCRUM methodologies and Sprints.
• Proficient in HTML, XML, CSS, JSON, ODATA, IIS 6.0/7.0.
• Excellent communication, analytical and interpersonal skills.
• Leading and managing projects and training. Excellent Business and Technical Writing, presentations and communications. Quick adaptability and good problem-solving skills. Implement training for users on new processes and gather feedback on user experience.
• Experience performing Unit and Integration Testing in the Development, System Integration Testing (SIT), User Acceptance Testing (UAT) includ ing Bug Reporting and Fixing.

TECHNICAL SKILLS

Technologies: Dynamics 365, CRM 2016, 2015, 2013, 2011, 4.0, Share point, Azure

Languages: C, C++, C#, ADO.NET, Core java, SQL

Web Technologies: HTML5, CSS3, Java Script, XML, ASP, JQuery, Angular JS, Bootstrap

CRM Skills: CRM SDK, SCRIBE, DMM (data migration manager), Developer plugins and custom workflows, Iframes, ISV, CRM web services

CRM Tools: SSRS, ribbon workbench, XRM toolbox, sitemap editor, ODATA builder, Fetch XML builder, Fiddler, SSIS

Databases: MS Access, SQL Server, Oracle.

.NET Technologies: .NET framework 4.6, 4.5, 4.0, 3.0, LINQ, WCF, Web API

PROFESSIONAL EXPERIENCE

Confidential

MS Dynamics CRM consultant

Responsibilities:

• Analyzed the business requirements and advised feasible solutions to achieve business goals.
• Imported contacts from existing application into MS Dynamics CRM 2016 using the WCF service.
• Consolidated and tracked contact information in one MS Dynamics CRM system.
• Developing custom plug-ins/ workflows Synchronous/Asynchronous Sandbox plug-ins compatible for CRM on cloud.
• Worked on CRM 2016 Latest features like PSA, Social Engagement, Data export services, customer Insights etc.
• Involved in Dynamics CRM 2016 and CRM 2015 data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Involved in working with Scribe Integrations and troubleshooting issues reported by customers.
• Implemented Power BI visualizations to Microsoft Dynamics 365 personal dashboards.
• Implemented Power BI Desktop for sharing dashboards and refreshing data from Microsoft Dynamics 365 (online), sales, marketing, and service personnel in your organization have a powerful new way to work with Dynamics 365 data.
• Implemented Click Dimensions as an email template.
• Build Workflows to create an efficient way of communication among different Divisions/Agencies by Auto-Email notifications for key updates on any Dynamics CRM records.
• Customized MSCRM form On Load, On Save Status changes events with Java script and JQuery.
• Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
• Worked on all the new Out of Box features like Business Rules, Business Process flows, Synchronous Workflows etc. in MS CRM 2015, 2016
• Extensively used Kingsway Soft ETL tool for migrating data from various data sources in to CRM.
• Used SharePoint to integrate the data with CRM system from office 365.
• Generated reports using SSRS, Excel (Pivot) that could be used to send information to diverse group of users, clients, and managers.
• Carried Customizations on Microsoft CRM forms for data collection and retrieval activities and involved in ribbon.
• Involved in Software development life cycle (SDLC) in scrum methodology per the user requirements.
• Use TFS 2010 for Source Control of Project code.
• Created SSIS packages for different data loading operations for many applications
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2015& CRM 2016, per their business process.
• Installation, Configuration and Customization of MS Dynamics CRM 2016. Created custom dashboard, custom Ribbon button and configured sitemap utilizing Pragma toolkit. Used agile methodology for the project.
• Integrated MS Dynamics CRM 2016 with MS Outlook 2016 and offered a steady, familiar user interface. Built web pages that are more user-interactive using JQuery plug-in, JavaScript. Experience in working with Microsoft Azure cloud.
• Integrated MDM (master data management) with CRM for improved data quality.
• Created a detailed project plan which includes tasks based on their priority. Provided CRM end client preparing for case and service managements for office staff. Assisted the group in essential testing and sending of the solution.
• Involved in integrating CRM with SharePoint for document and record management.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM 2016 system. Also implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
• Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and other entities. Also created Workflow based on requirements from Sales and Marketing department.
• Extensively worked in the MVC design pattern with Razor engine for the better website performance
• Responsible for application code and version control using TFS.
• Worked on Business logic coding, testing and UI Design.

Confidential, Phoenix, AZ

MS Dynamics CRM consultant

Responsibilities:

• Involved in design and development of on premise application using Microsoft Dynamics CRM 2015, SDK, Java script, VS 2012, C#, ASP.NET and SSRS Reports.
• Involved in gathering the requirements to design the system architecture.
• Involved in designing and customization of the application where we define project timelines.
• Created the Business Process stages for the SELL OUT and SELL IN processes for the Sales life cycle.
• Created all the security roles and users accordingly in the system based on roles.
• Perform one to one requirements gathering session with Business users and prepared the Enhancements lists in Service Module.
• Created custom workflows, web resources to show the customized solutions in order to help the Sales and Marketing users to perform their day to day activities.
• Implemented mapping for the entities and defined relationships between entities.
• Configured the Real-time workflows to process Opportunity close or Re-open.
• Implemented the Goals and defined Goal metrics for Sales and Service Modules.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM 2015 to support the enhancements and published the customizations into the system.
• Performed Integration and Mapping the entities in the organization.
• Implemented ODATA endpoint on entities like Accounts/Leads/Contacts/opportunities and other Custom entities.
• Integrated the Microsoft BizTalk 2013 as per requirements.
• Implemented Client-side scripting JavaScript, Jquery, HTML.
• Implemented AWS deployments in the organization.
• Developed dynamic reports using CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM.
• Developed SSRS reports, plug-ins, custom work flows, actions used for integration CRM with other business applications.
• Used SQL Server Integration Services (SSIS) and developed SSIS Packages for loading incremental data.
• Implemented JavaScript to satisfy different field level customizations along the Microsoft CRM platform.
• Using the Advance find View, created and pulled up the data for the users to use for their day to day activities.
• Analyze functional capabilities and limitations of out of box application and make wise decisions to reduce amount of custom code developed.
• Discovered performance issue with plugins that run on every entity create, associate and disassociate and recommended registration for only the entities that need it.
• Created C# plugins for CRM data validation, data updates and to enable business flow overlays.
• Implemented plugins to perform complex sharing mechanism and other complex functionality.
• Wrote JavaScript for form customizations which included the use of JQuery, ODATA (REST), and Fetch XML.
• Assist and involved in Upgrade/Migration from CRM 2013 to 2015.
• Determine and discuss system impacts and possible risks due to changes made to achieve new requirements.
• Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Designed and developed customized CRM solutions with Microsoft Dynamics CRM and integrated with Custom Adxstudio Portal solutions.
• Several client-side extensions using JavaScript, CSS and HTML.
• Responsible in debugging and removing errors during plugin executions.
• Implemented console applications to perform the background jobs in CRM Application.
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Create plugins on appropriate entity events, workflows and dialogs to achieve business functionality.
• Developed custom SSRS reports to capture supply the business with needed information for strategic decisions.

Environment: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2013 SDK Version 6.0.0. C#.Net, Visual Studio 2012, SQL Server 2012 R2, Adxstudio, IIS 7.0, JavaScript 2.0, XML and JQuery.