SUMMARY

• Over 8 years of IT experience with around 5+years of experience as Salesforce CRM developer and Administrator and 2 years of experience as a Java Developer.
• Hands - on experience in developing Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Proficient in Salesforce Administrative tasks like creating and managing Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in Data loading/Migration using Data Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader and distrusted version control systems.
• Experience in customizing standard objects such as Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns and Dashboards Analytic Snap-ins.
• Experience in creating custom applications, custom objects, tabs, custom fields, also advanced custom fields (Master-Detail, Lookup, Formula, Pick List) and visual force pages, leveraging the Force.com platform and Apex coding, where needed.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Experience in integrating Mulesoft and Webservices using ESB.
• Experience in developing custom visualforce.com pages for communities.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies ..
• Experience in Web to Case, Email to Case, Omni Channels, Pre-Chat forms.
• Expertise in health cloud, partner portal and customer portal.
• Experience in implementing Custom metadata and Custom Labels and Querying it in Lightning Components and Apex Classes
• Experienced in Deployment using ANT migration tool, Change Sets, DreamFactoryTool.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot
• Hands on MVC base web application development in Salesforce.com and Java.
• Good Experience in web languages like HTML, CSS, Java script, XML, JQuery, JSON etc.
• Good knowledge in writing recommendations rules, recommended items, hiding and constraint rules.
• Implemented sandbox testing and migrated code to deployment instance.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK & METADATA API.
• Experience working with Communities within the Organization.
• Experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.
• Good understanding of Software Development Life Cycle (SDLC), Agile Methodology with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Effective skills in writing technical specs/documentations.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Triggers, Custom controllers and Extensions, SOQL, SOSL, Visual Force Pages, Lightning pages, Web services, Salesforce.com Configuration and Customizations, Workflow & Approvals, Dashboards, Case Management, Campaign Management.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), AppExchange.

Web Technologies: HTML, XML, CSS, JSP, JavaScript, SOAP, REST, WSDL

Database: MY SQL 7.0/ 2000 /2005 , Oracle9i, 10g,11g

Programming Languages: C, C++, JAVA, Apex, SQL, SOQL, SOSL

PROFESSIONAL EXPERIENCE

Confidential

Vlocity/Salesforce Developer

Responsibilities:

• Building Complex and Reusable Components in Vlocity.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
• Created record types and assigned page layouts based on the profile to the record type.
• Building different reusable components and libraries to support common functionality and features..
• Worked on deploying salesforce components across various sandbox to production instances by using ANT Migration Tool, GIT Lab(CARA).
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
• Used Salesforce Lightning Components for building Customized Components by using JavaScript on the client side and Apex on the server side.
• Implemented Entitlement process for SLO, Milestone component on Case Object using Business Hours.
• Well versed with migration of Vlocity components using Data Packs and manage connected Orgs.
• Worked on Email - To-Case, Auto Assignment Rules, Support Process, Entitlement Process, Milestones, Reports & Dashboards, Knowledge and Chatter.
• Worked on Live Chat Transcript Object, Routing Configuration, Queues and Public Groups, Agent Status Presence.
• Worked on External Objects, External Services, External Data Source.
• Implemented Collaboration support teams on Case Lightning component using Lightning flows and Custom Metadata.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.
• Hands on Experience on Salesforce support tools like Workbench, Data Loader, Salesforce Inspector, ASIDE.IO.
• Created Salesforce Support Cases from Salesforce help and Training and worked with Salesforce support team to resolve issues.
• Created Process builders and visual flows and email templates to implement the declarative business logic.
• Worked on Service Cloud implementation and have experience in developing Email templates within Service Cloud.
• Involved in building responsive single page application using JavaScript framework such as Angular.JS.
• Performed Bulk Data Migration from Legacy Systems to Salesforce using Import Wizard, Excel Connector, Data Loader.

Environment: Salesforce.com,Vlocity, Service Cloud, Apex Language, Custom Objects, Workflows & Approval Process, Web Services, Security Controls, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Used community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Salesforce latest product launches including Wave Analytic.
• Developed wave dashboards using Salesforce platform as the backend.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Moved all servers from in-house server to cloud based AWS with Salesforceorgs.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents).
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology.
• Created Workflows for automated lead routing and lead escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Experience in configuring price quote(CPQ) with Apptus.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Used more than 55% of Apex for development.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases

Environment: Workbench, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Eclipse, Unit testing, Apex Exchange,.