Salesforce Technical Enablement Specialist Resume Atlanta, GA - Hire IT People

PROFESSIONAL SUMMARY

Highly educated Salesforce CRM technical enablement specialist. Certified in salesforce platform. Excellent communication skills for making personal connections with clients
Experienced in troubleshooting, setup and configuration. Proven multitasker independent worker and a great team player.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Salesforce Technical Enablement Specialist

Confidential, Atlanta, GA

Responsibilities:

Experience in complete project development life cycle (SDLC) including System Analysis, Design, Development, Testing, Deployment, Maintenance. Administered incident response & break - fix systems.
Worked on Ascent4Salesforce product bug fixes, improvements and new features.
Hands on Experience in Inventory Management, sales orders, purchase orders, production work orders, Journal Entries, Lots &Locations, Item movement, Rental management & future dated item reservations.
Worked on Process Automation in using workflows, Lightning process builders and visual flows.
Designed and documented relevant customizations and configurations.
Engaged with the team in product upgrades in Sandbox and production environments & Product signoffs.
Worked alongside the Salesforce Director & Customer success team to support & maintain the existing salesforce cases in communicating with customers and helping customers in solving issues.
Implementing new projects and answering Salesforce help tickets to help the team members become more efficient and effective through case management automation system.
Good experience in editing Visualforce pages according to the user requirements.
Integrated salesforce with QuickBooks, Xero and Accounting seed software.
Developed reports according to business needs and Dashboards to efficiently display data.
Worked in testing the whole system features in stress testing, integration (SIT) as well as User Acceptance Testing (UAT) orgs before the new product release.

Salesforce Administrator

Confidential, Atlanta, GA

Responsibilities:

Worked on declarative logic using validation rules, Formula fields, workflows, Page Layouts, List views, creating profiles, roles, permission sets, OWD, compact layouts, global and quick actions.
Good experience in using various Salesforce standard objects like Accounts, Contacts, Opportunities, Cases, Products, PriceBooks, Leads, Campaigns, Reports and Dashboards.
Imported and exported data using data loader, Salesforce Workbench and Import wizard.
Experience in creating conga reports, buttons and templates.
Strong experience on Salesforce Classic and Lightning Experience. Have good knowledge in lightning global actions, object specific actions and compact layouts.
Good understanding of Apex classes, triggers and visualforce pages.
Assisted in documenting and organizing Salesforce user requirements.
Maintained data integrity by addressing duplicates and inaccurate data, using VLOOKUP in Excel.

Jr. Salesforce Administrator

Confidential

Responsibilities:

Knowledge in implementation of Record Types, Profiles and Permission Sets, field level security, roles, fields and relationships, Validation Rules and Approval Process.
Met with customer operations managers to identify issues and areas of potential improvement.
Supported business users with technical design documentation according to user stories.
Created various workflows to automate process for outbound messages, Email alerts and field updates.
Worked with different custom settings which turned on for the different customer orgs.