SUMMARY:

• Over the past thirty - five years Confidential . Confidential has worked in most areas of information technology. His career started aggressively becoming one of the first certified network engineers for confidential.
• While working as a network engineer, he was recognized with a national award by the LAN Times. Over the past twenty years he has worked in hybrid roles, which included Program/Portfolio/Project Manager, Data/Business Analyst, Consultant, and various lead PMO roles.
• He has managed up to 15 direct reports and built teams in infrastructure, data/business analytics and dashboard reporting.

CORE COMPETENCIES

• Project / Program / Portfolio Management
• Scope and Requirements Management
• Compliance / Audit
• Process Engineering / Re-Engineering
• Financial Management
• IT Alignment / Service Models
• Strategic Planning
• Organizational Change Management
• Business Revitalization and Improvement
• Team Building / Staff Development
• Capability Start Up and Launch
• Enterprise-Wide Collaboration

TECHNICAL SKILLS:

Business Process/Workflows: BPM/iGraFx, Splunk SPL, PPM/Workbench/Service Desk - MS Project/Project Server - Advanced MS Access/Word/Excel/PowerPoint/SharePoint/Visio - VB - Salesforce - PowerBI - Agile - TFS - Jira/Service Desk/Kanban/Product Owner - CPM - SDLC - ITIL - Data Warehouse (Cube/Universes) - Business Objects - Crystal Reporting - Tableau - Azure/AWS/Google Cloud - Active Directory - Office 365 - WAN/LAN*Voice/Data - Remedy/Service Now - SAP - Level 1/2/3 Support - Pivot Tables/Macros (MS)

PROFESSIONAL EXPERIENCE:

Infrastructure Engineer

Confidential

Responsibilities:

• Lead Splunk Logging for all of infrastructure, applications and middleware for the Confidential Enterprise.
• Successfully lead/create “stranger ready” documentation for all procedures and processes for risk management / business process management of Splunk Logging
• Pass “Test of Design” and “Test of Performance” for Enterprise Logging against enterprise policy and regulators.
• Product Owner for Kanban Team on the Jira platform
• Mentor and train staff technically and functionally for a career path in IT (business analyst/analytics)
• Lead team to work with risk management in creating and adhering to logging policy, maintaining Splunk Logging narrative procedures and process, as well as monitoring and reporting metric controls
• Lead team to perform monthly certifications and reviews for applications and middleware that are required to log to Splunk
• Lead team to create reports and dashboards in Excel/SharePoint and migrate to MS Report Builder / SSRS and ultimately Tableau
• Lead team to perform daily/monthly gap analysis to reconcile logs not being ingested into Splunk
• Daily work with and have a deep knowledge of SORs and the following software - Remedy, Netcool, Jira/Service Desk, Azure, AWS, TFS, SharePoint, SSMS/SSRS, Oracle Developer, MS Report Builder, SQL, Tableau, Agile, BPM, SDLC and Confluence
• Create, mentor, and facilitate peer reviews for BRDs, QA, User and technical stories, use cases, diagrams, workflows, data models, requirements traceability matrix, RACI, test scripts, and BPM (business flows)
• Administrate / Custom configuration and development of SharePoint

Lead Operations Systems Engineer/Principal Analyst

Confidential

Responsibilities:

• Work with leadership and risk to create automated Remedy ticketing when Splunk logs were not received within policy guidelines.
• Create executive and analytical decks; other reports for Splunk remedy incident tickets, preventative action efforts, root cause analysis and vendor cases.
• Utilize SDLC, Scrum/Agile to drive successful sunrise/sunset enterprise software installs/upgrades using Jira or TFS
• Create risk documentation, sustainment plans, BRDs, RFPs, RACIs, SOW, SOP, workflow diagrams and other project or risk management artifacts that pass audit compliance.
• Perform lifecycle management reviews of all software to manage and govern security, demand management, security plans, patching schedules, licensing and vulnerabilities.
• Escalate incidents as needed to various support team members for remediation, follow up and RCA
• Make recommendations on changes for Splunk auto ticketing based on analyzing reports
• Create run books for all reporting and production support of Splunk and automate reporting on SSRS environment (document my role)
• Facilitate bi-weekly meetings with stakeholders an Aggregate feedback from stakeholders and make recommendations for process changes and identify challenges
• Perform Splunk Searches for researching devices and backfilling meta data
• Perform staff evaluations, goal setting, 360 performance reviews, weekly team meetings, team skill and communication building

Principal Business Analyst

Confidential

Responsibilities:

• Act as SME within Remedy Knowledge Base, Documentum (DMS) and SharePoint.
• Solicit high level requirements and create a high-level approach document including background, scope, key objectives, proposed technologies, high level process, challenges, pros and cons, risks, key deliverables, timeline, next steps and terms.
• Present to senior leadership PowerPoint Decks, which included high level approach and other detail progress reports
• Provided weekly updates in formal format to senior leadership
• Manage overall project work streams
• Work with key stakeholders to identify bank policy and governance that would impact project at a detail level
• Identify and track all existing and non-existing documents and provide dash boarding on progress within SharePoint
• Work the project in an agile format where I built out SharePoint, configured the Remedy Knowledge Base and Documentum
• Completely defined overall process with a final guideline document (Remedy Supporting Remedy), and a run book instructing provider/consumer of “how-to” utilize the document management solution to maintain up-to-date documentation on the Remedy application customizations.

Director of Operations

Confidential

Responsibilities:

• Take an on-premise IT environment to a cloud solution (Azure, Salesforce, QuickBooks, O365, 8X8)
• Manage and mentor webmaster, marketing and sales staff through the direction of the CEO.
• Administrator for Windows 2008 Server, Azure, Salesforce, QuickBooks, O365 and 8X8
• Develop and monitor metrics for determining the performance of the company (production/manufacturing, shipping, IT, service, sales and marketing).
• Prototyped metrics in Excel and Access for initial reporting and then ported reporting to PowerBI dashboards and SSRS/SSIS (Salesforce/QuickBooks/8X8/Google Analytics).
• Created and administered cloud base SharePoint site and utilized it to migrate all data from on premise server.
• Create, present and work an IT Roadmap for moving the infrastructure to a cloud base solution and eventually having a master data set.

Principal Business/Data Analyst

Confidential

Responsibilities:

• Provide a deep knowledge of technological trends, the business and technical infrastructure landscape and use this knowledge to bring solutions to improve business results to the divisions/functions, and IT leadership
• Manage infrastructure projects from conception to implementation using multiple methodologies including SDLC, Agile and Six Sigma.
• Prototype reporting in MS Excel and MS Access and then migrate into environments such as Business Objects, CA Service Desk, Remedy Service Desk, SSRS/SSIS, Tableau, and data warehouse (Cube/Universes/Big Data)
• Work in the following key core process areas: availability management, user provisioning, PMO portfolio management, incident/request management, and project deliver

Principal Business/Data Analyst

Confidential

Responsibilities:

• Create and maintain roadmaps, status reports, project plans and track key milestones.
• Partner with service delivery, data center and network operation teams to review and improve reporting based on data available
• Develop strategy for obtaining data from several feeds in a variety of formats (Excel, SQL, SharePoint, Remedy/Discover, HP Network Administrator, ReportPro and legacy data sources) to create ETLs for new SQL DB.
• Create SQL DB schema and maintain it for collecting current data and storing history for analysis and providing demand/forecast/predictive models/projections for physical/virtual servers, network and storage requirements for the entire infrastructure, which includes new projects and the enterprise infrastructure.
• Provide extensive reporting on changes month-over-month, quarter-over-quarter, year-over-year to forecast changes by location, application and project.
• Provide self-service reporting on SSRS and detailed reporting with Tableau.
• Provide budgeting reports based on demand forecast and projection reports.
• Create, present and facilitate the review of an executive monthly PowerPoint deck to present high level to detailed level forecast and projections for the entire infrastructure, which also included “actuals” vs. “forecast” and projection.
• Create and refine forecast and projection methodology models.
• Further refine, enhance and change reporting based on feedback and partnering with service delivery, data center and network operation teams.
• Onboard other components of the infrastructure and in corporate them into the monthly reporting cycle (i.e. ports, decoms, racks and power requirements).
• Due to the nature of this contract, which was a contract directly with the local government, I signed a non-disclosure agreement. This agreement stated that I could not disclose whom I worked for and the nature of my work including any details.

Business Analyst

Confidential

Responsibilities:

• Define goals, objectives, and business requirements for changing and developing ETLs
• Identify various sources of different data types and provide prototypes for ETL
• Utilizing ETLs provide prototype reports which were either SQL, Excel or rolled up into a PowerPoint presentation for senior leadership.
• Lead one-on-one and group reviews to understand and document processes, which were role based as well as automated or performed by software.
• Identify and perform gap analysis between “as is” and “to be” state which was documented within business requirements.
• Perform interviews to elicit requirements based on roles, responsibilities, processes, and manual and automated tasks.
• Maintain traceability matrix between requirements and functionality
• Work with stakeholders to identify and manage changes to scope and or requirements

Business Analyst

Confidential

Responsibilities:

• Create user and technical stories, use cases, diagrams, workflows, data models, requirements traceability matrix, RACI and test scripts
• Work with MS Access and SQL scripts to validate information, ETLs and new process
• Create low and high-fidelity wireframes based on user requirements
• Utilize Team Foundation Server as Scrum Master
• Perform QA on software development
• Review current application and identify weaknesses and strengths to build the new application with more efficiency

Senior Business Analyst

Confidential

Responsibilities:

• Gather requirements based on user roles and write business requirements documentation, which included workflows following the Agile methodology
• Manage and mentor staff of five business analyst
• Create performance reviews, objectives and goals monthly
• Report staff KPI based on client feedback and alignment of monthly goals
• Create/maintain reports and dashboards for RealTime
• Create use cases, test scripts and other Agile document artifacts for sprint sessions, including QA and UAT
• Utilize Pivotal Tracker to facilitate Agile development and SmartSheet to facilitate project plans
• Design, create and administer SharePoint Site (Office 365) for project document collaboration.
• Support users along with help desk during migration and implementation
• Create and maintain project timeline
• Consult on network design based on infrastructure requirements for RealTime application
• Create infrastructure requirements including current and future states
• Actively perform QA and UAT along with users

Senior Business Analyst / PM

Confidential

Responsibilities:

• Build reports and dashboards to tracking KPIs on projects broken down by LOB to determine daily critical path for successful Sabre cutover implementation
• Working with all departments as a key player in the implementation of Sabre (industry standard for airline reservations) - Airport Operations, Flight Operations, Technical Operations, Operations Command Center, Accounting, Revenue Management, Revenue Accounting, Marketing & Sales & HR
• Edit and maintain Sabre data collectors and interline agreements (over 30 design documents for all aspects of SabreSonic installation and configuration).
• Maintain project plans in MS Project 2013 for; work with PM to migrate multiple plans on MS Project Server
• Design, create and administer SharePoint Site (Office 365) for SabreSonic project.
• Identify data that is coming from outside sources and determine how the datasets can be integrated into the data warehouse.
• Identify all reporting requirements companywide to determine critical reports that will need to be create/recreated/edit for Sabre cutover
• Work with United Airlines (“UA”), Silver human resources and programmers to determine the best solution to implement processing FNZ file (pass travel benefits on United and UAX flights.
• Determine what documents/forms (over 70) are required for IOSA compliance, as well as any other forms that will have to be ordered for Sabre cutover
• Determine what materials should be housed in the new warehouse for central distribution (from office supplies to above/below wing operations of all aircraft)
• Work with QA Lead on various efforts to assist in the facilitation of testing new Sabre configuration
• Support users along with help desk during migration and implementation

Senior Business Analyst

Confidential

Responsibilities:

• Work with project management office on project server implement and resolving implementation issues
• Work with all lines of business to document the functional usage of automated systems to further mitigate any risk of implementation of new IT services that may impact their line of business
• Support users along with help desk during migration and implementation
• Work with clients to further refine scope and assess impacts to project upon scope changes.
• Identify impacts to infrastructure during the assessment phase of a project to best determine any risks to further impact project timeline due to required changes in infrastructure to accommodate scope.
• Work with SMEs to identify any gaps, risks or foreseeable constraints during project planning and implementation
• Provide gap analysis on projects that were considered urgent or break/fixes within infrastructure to determine cause and impact of the issue.
• Participate in JADD/AGILE sessions to refine business requirements and resolve user test case issues.
• Facilitate meetings with the client/business ongoing for project updates and status

Senior Business/Data Analyst

Confidential

Responsibilities:

• Create and manage newly developed historical data repository to enable variance reporting
• Create/Manage reports and dashboard for portfolios including financial reporting
• Weekly portfolio reports for each EIS department w/KPIs
• Monthly portfolio reviews for each EIS department w/KPIs
• Monthly Dashboard with KPIs
• Work with the Service Owner and Service Provider groups ensuring that service and project demand is captured and coordinated
• Facilitates the governance and coordination of the project pools with the service provider.
• Updates to the service and project portfolio, interfacing with Service Project Owners, Providers and Suppliers
• Facilitate implementation of Clarity; as well as do gap analysis on potential data migration issues
• Extract Clarity data to provide custom reporting for all infrastructure projects
• Capturing the user requirements of the service/project portfolio tool and developing strategic plans to deploy against those requirements
• Develop and maintain processes and procedures associated with service project portfolio management
• Assist in the design and implementation of ITIL processes
• Document the demand requirements from a variety of service and/or technology owners and assist in prioritization of those activities. Interface with EIS managers to coordinate portfolio updates
• Coordinate portfolio updates and develop reporting templates
• Day-to-day project record updating with project owners; status, forecasts, updates and with finance team; WBSE assignments, forecasts and actuals.
• Administer Clarity and Portfolio on behalf of EIS
• Coordinate data pull with current Clarity team
• Perform quality review on data set
• Coordinate project updates
• Provide deck and chair EIS Portfolio Reviews
• Coordinate changes based on review
• Deliver portfolio change mapping (for review with Susan O’Day)
• Initiatives: integrate ‘Actuals’ into Clarity records (in testing) and develop AOP approach and prepare for kick-off
• DTSS Project & Portfolio Management: partner with and consult to current Clarity team, define requirements for service to project portfolio mapping, engage current Clarity team on required tool modifications and develop process improvements to enable integrated portfolio management
• Demand Management: begin preparation for integrated service provider project pool governance
• Advanced skills in Word, Excel, Access, Visio, SharePoint, Clarity and SQL reporting to create/aggregate project documentation and provide extensive reporting

Senior Business/Data Analyst / PM

Confidential

Responsibilities:

• Create/maintain/develop templates for project charters, roadmaps, status reports and track key milestones for multiple projects.
• Maintain BofA enterprise infrastructure reports and dashboards for a portfolio of 2000+ projects, which included financial reporting.
• Provided reporting for senior management and directors reporting overall portfolio health
• Project manage, portfolio manager and business analyst for multiple infrastructure and application development, projects within PC, network, mainframe, Internet/Intranet environments using SDLC, Agile methodologies
• Product financial reports including burn rate, capital and BAU spending for all projects on the enterprise level
• Lead contributor to PMO on project implementation improvement / business process re-engineering and ‘how to’ utilize metrics and reporting to identify those improvements
• Advanced skills in Word, Excel, Access, Visio, SharePoint, Discovery, Clarity, MS Project and SQL Reporting to create/aggregate project documentation and provide extensive reports
• Create daily, weekly and monthly project/portfolio reports, which included financials, burn rate, timeline, resource, actual vs. allocation status (KPIs / metrics / historical)
• Create/Maintain BI Data in legacy designed DBs / Cognos
• Business process re-engineering of functional and technical processes in all projects
• Data analysis to identify current and future status of projects and inventory
• Design, create the automation of tasks and reports
• Produce and facilitate review of financial and project reports for CFO/Senior Leadership Team
• Perform analysis of projects to provide PMO Status, which include rationale/recovery plans where negative key metrics were identified
• Identify root cause of resource, time, risk and scope issues in projects to further understand and improve over PMO performance
• Design and create MS Access database using SQL engine to maintain project status for multiple PMOs, resulting in a 60% decrease in work effort towards maintaining project status and providing on-the-fly reporting capability
• Create, maintain, manage PMO dashboard, historical documentation, governance and compliance reports, annual project delivery timeline, and SDLC deliverables
• Facilitate review meetings of project status, portfolio status and on-going improvement of project implementation
• Administer SharePoint and Discovery site for data reporting, data aggregation
• Create Excel reports that pulled data from SQL sources for reporting and displaying raw, pivot table, graphic information (Oracle/SQL Server)
• Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Guide project teams in business process analysis and execute the gathering, elicitation and documentation of project artifacts
• Provide input to project manager related to project schedules and project status updates including identification of risk and escalation of critical issues
• Refine scope and submit change request within change management
• Participate and/ or lead project teams in integration and user acceptance testing to ensure the agreed upon solution matches the business requirements
• Drive workflow analysis and other business process analysis to identify and clarify requirements
• Communicate with business partners using data and process models to clarify and validate requirements

Consultant-Systems/Business Analyst

Confidential

Responsibilities:

• Improve overall performance by 25% to 500% through changing business processes, use of external services and implementation or changing use of technology
• Perform project management, business analysis and reporting metrics within a world-class enterprise-wide infrastructure incorporating all OS platforms.
• Supervise, mentor and train staff in project administration and project management office, while following and improving on current PMI and CMM standards
• Create project plan templates for full life-cycle projects for Sarbanes-Oxley initiative incorporating metrics to improve resource management and project timelines and budget accuracy