PROFESSIONAL SUMMARY

• Over 8 years of Experience in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM 4.0, 2011, 2013, 2015, 2016 and D365 Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration with MS SharePoint 2010, MS Outlook and SQL server.
• Worked on Various Full Life Cycle Implementations as a CRM Consultant.
• Design and customize CRM forms, Ribbons, Site map, Plug - ins, Workflows, Dialogs, Configurations, Custom Workflows, Migration, Power BI, Click Dimensions and Web resources etc.
• Experience in developing, debugging, deploying plug-ins, custom workflow activities and java script extensions for MS Dynamics CRM using CRM SDK and C#.NET.
• Expertise in developing and deploying plug-ins, custom workflow activities and java script extensions for MS CRM.
• Experience in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS CRM.
• Worked on different CRM Modules like Sales, Marketing, Service
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Developed various custom .Net applications and web pages consuming CRM APIs along with various complex SSRS reports for MS Dynamics CRM as well as for general reporting purpose.
• Good understanding of software development life cycle (SDLC), agile methodologies.
• Interacted with end-customers regarding user requirements and supported customer during UAT / Post Go-live phase.
• Developing and deploying enterprise applications on Microsoft .NET Frameworks using C#.Net, ASP.NET, Web Services, JavaScript, J Query, HTML5, REST API.
• Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
• Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
• Experience in several custom dashboards with various degrees of complex visualizations using charts and reports.
• Expertise in web technologies to develop data centric applications using C# and ASP.NET with MVC architecture and razor engine.
• Managed the migration of clients from the Legacy systems over to the new Case Management System.
• Performed daily tests in the new system under each client role: Enterprise Case Manager, Case Manager, Auditor, Administrator, Investigator, and Case Reviewer.
• Design and development of commercial applications using MS Visio, Visual Studio, .NET, SQL Server and other Microsoft Technologies.
• Hands on Microsoft Azure Cloud Services (PaaS & IaaS), Power BI, Storage, Web Apps and Good experience in Windows Azure Service Bus, and Windows Azure Document Database.
• Experienced with SQL server2005 & 2008, SQL, TSQL, stored procedures, Functions, Triggers, Backup and Restore.
• Expertise in working with Message queues (MQ) for Inter Process communication.
• Experience in writing Constraints, Indexes, Views, PL/SQL Blocks, T-SQL, Stored Procedures, Triggers functions and Cursors on SQL Server and Oracle 10G/9i database.
• Experience in Full cycle implementations and up-gradations in Dynamics CRM 4.0, 2011, 2013.
• Good experience in designing scalable applications through load balancing and performance tuning.
• Integrated and monitored SharePoint integration with CRM for document management under different site security settings.
• Solid experience in Database design and programming: writing Functions, Triggers, Views, Joins, performing Query Optimization and Performance Tuning.
• Experience with VSS and TFS for Code Repository, Deployment and Version control.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.
• Excellent communication, analytical and interpersonal skills.

TECHNICAL SKILLS:

Technologies: Dynamics 365, CRM 2016, 2015, 2013, 2011, 4.0, Share point, Azure

CRM Skills: CRM SDK, SCRIBE, DMM (data migration manager), Developer plugins and custom workflows, I frame, ISV, CRM web services

CRM Tools: SSRS, ribbon workbench, XRM toolbox, sitemap editor, ODATA builder, Fetch XML builder, Fiddler, SSIS

Reporting Tools: Crystal Reports, SQL Reporting Services (SSRS) Scripting jQuery, JSON, Java Script, VB Script Version Control Visual Source Safe, Team Explorer, TFS Modeling Tools Visio, UML, Rational Rose Protocols FTP, SMTP, HTTP, SOAP

Languages: C, C++, C#, ADO.NET, Core java, SQL

Databases: SQL server 2016, 2014, 2012, 2008, My SQL, MS access

.NET Technologies: .NET framework 4.6, 4.5, 4.0, 3.0, LINQ, WCF, Web API

PROFESSIONAL EXPERIENCE:

Confidential, Frederick, MD

MS Dynamics CRM Consultant

Responsibilities:

• Designed, developed and supported Microsoft Dynamics applications.
• Involved in requirements gathering, analysis and project planning.
• Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.
• Customized MS Dynamics CRM application based on the business requirement.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Involved in working with Scribe Integrations and troubleshooting issues reported by customers.
• Implemented Power BI visualizations to Microsoft Dynamics 365 personal dashboards.
• Implemented Power BI Desktop for sharing dashboards and refreshing data from Microsoft Dynamics 365 (online), sales, marketing, and service personnel in your organization have a powerful new way to work with Dynamics 365 data.
• Implemented the Business Rules in Different areas of application like in the View Model, WCF Service Layer and in Stored Procedure where needed Consumed and Exposed MS Dynamics CRM APIs for Custom API development.
• Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
• Worked on all the new Out of Box features like Business Rules, Business Process flows, Synchronous Workflows etc. in MS CRM 2015, 2016
• Extensively used Kingsway Soft ETL tool for migrating data from various data sources in to CRM.
• Used SharePoint to integrate the data with CRM system from office 365 and worked on NService Bus.
• Generated reports using SSRS, Excel (Pivot) that could be used to send information to diverse group of users, clients, and managers.
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
• Designed the Workflows, system modules as per the required specifications.
• Creating integration component to connect CRM with SharePoint2013.
• Implemented logical business rules in CRM to meet business process requirements and utilization of SDK.
• Utilized the developed custom screen to qualify/disqualify the leads and win/lost opportunities by suppressing out-of-box dialog windows.
• Pulled the data from SQL Server 2012 with CRM from legacy data sources using SSIS with Kings Way Soft.
• Worked on PowerShell regarding CRM Management Cmdlets, Connecter Cmdlets and Package Cmdlets.
• Implemented Click Dimensions as an email template.
• Worked on PowerShell cmdlets for XRM tooling to connect to Dynamics 365.
• Build Workflows to create an efficient way of communication among different Divisions/Agencies by Auto Email notifications for key updates on any Dynamics CRM records.
• Customized MSCRM form On Load, On Save Status changes events with Java script and jQuery.
• Carried Customizations on Microsoft CRM forms for data collection and retrieval activities and involved in ribbon.
• Involved in Software development life cycle(SDLC) in scrum methodology per the user requirements.
• Use TFS 2010 for Source Control of Project code.

Environment: MS Dynamics 365, 2015, 2016 On-premise, PowerShell, CRM SDK, MS Visio, C#.Net, Visual Studio 2012, ASP.Net, .Net Framework 4.0, SharePoint 2013, MS Outlook 2013, Power BI, HTML5, REST, SOAP, JavaScript, XML, SQL Server 2012/2008, Scribe, SSIS with Kingsway soft and SSRS.

Confidential, Bridgewater, NJ

MS Dynamics CRM Consultant

Responsibilities:

• Customized MS Dynamics CRM 2015 application based on the business requirement.
• Created organizations, business units, Teams and their relationships.
• Created Custom Entities, Custom attributes for individual business entities in MS Dynamics CRM 2015, according to their business requirement.
• Created custom CRM Plugins and Workflows using C#.
• Shell scripting (bash) to schedule and automate processes including full and incremental backups.
• Effectively used Team Foundation Server (TFS) 2010 to manage projects throughout their lifecycle.
• Used PowerShell to execute tasks like updating, restoring content from database within the Office 365 environment.
• Developed Custom Service using WCF and CRM Web Service (SOAP/REST) to provide extended functionalities to the common methods of CRM. Also used WCF services to import Contacts from existing application into MS Dynamics CRM 2013.
• Design, development and customization of team sites on SharePoint 2013 and SharePoint Online.
• Developed the necessary Stored Procedures and created Complex Views using Joins for robust and fast retrieval of data in SQL Server using T-SQL.
• Extensively worked on data extraction, manipulation and Data Cleansing.
• Experience on creating web services, server side jobs to manage records on Dynamics CRM instance.
• Experience and knowledge in designing and developing data visualization strategies.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Configured Azure automation accounts with PowerShell scripts to manage systems.
• Developing and supporting UNIX/Linux shell scripting.
• Imported contacts from existing application into MS Dynamics CRM 2013 using the CSV file format.
• Created several client-side extensions using JavaScript, CSS3and HTML5.
• Migration of data from Excel source to CRM using SSIS.
• Used MS Dynamics CRM Customization tools to customize system components such as Forms, Views, Entities, Attributes, Relationships, Ribbons and Entity Mappings.
• Created several client-side extensions using JavaScript, CSS and HTML5.
• Provided solutions based on the scenarios.
• Created and managed defects using Defect module of HP Quality Center /ALM.
• Worked with Microsoft on strategy for closing business.
• Leveraged Windows Azure to build and host Assurant Partners applications insurance assets, leveraging all the benefits of the cloud.
• Developed OLAP cubes, wrote queries to produce reports using SQL Server Analysis Services (SSAS) and Reporting Services (SSRS), Dashboards.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
• Engaged Project team and vendors in critical thinking for several issues resolution.
• Ability to multi-task and prioritize depending on the situation and ongoing needs of stakeholders.
• Participated in Software unit testing, integration testing, system testing, test scripts creation.

Environment: Microsoft Dynamics CRM, C#.Net 4.0, Visual Studio 2010, ADX Studio, Shell Scripting, Azure, ALM, C#.Net, ASP.Net, MVC, ADO.Net, Plug in Registration Tool, Visual Studio Team Foundation Server, data visualization, SharePoint 2013, PowerShell, Ribbon Editor Tool, and MS CRM Developer Toolkit.

Confidential, Akron, OH

MS Dynamics CRM Consultant

Responsibilities:

• Customized MSCRM form On Load, On Save Status changes events with Java script/jQuery.
• Worked on varied Customizations like Entity, Form and View, CRM forms, attributes, ribbons & site maps.
• Good command in Creating and developing CRM Custom Web Pages /workflows/ data migration / email integration/ sitemaps to plug into out-of-the box CRM Solution.
• Configured and developed plug-ins, custom workflows in C#.net consuming CRM web services using SDK to make sure the efficiency per the IT standards.
• Wrote queries to produce reports using SQL and Reporting services (SSRS), Dashboards.
• Implemented jQuery, AJAX to connect to the controller.
• Developed JavaScript functions using jQuery AJAX to call Web Services to retrieve real-time data from SQL and auto-populate on Dynamics CRM Forms.
• Management of end user "how do I" type queries - logging and resolving non-technical queries within defined SLAs.
• Performed Dev planning, analysis, design and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up and defect triage.
• Installed and configured MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
• Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
• Discussed the requirements with end user and propose solutions to achieve business goals. Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa Used SSIS Import data into the system using multiple sources.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 4.0.
• Designed and built DTS/SSIS packages and ran several scripts for implementing changes in the backend for applications.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
• Developed UI using jQuery and JSP for interactive cross browser functionality and complex user interface
• Provided CRM end user training for case and service managements for department staff. Extensively worked on designing reports using SQL Server Reporting Services (SSRS)
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.
• Used Scribe to import data from CRM 4.0 to CRM 2015.
• Have integrated using Microsoft SharePoint with Microsoft Dynamics CRM for documentation purposes using server-side integration.
• Developed SSIS Packages to Extract-Transform-Load data from OLTP Databases to Star Models.
• Historical data mapping and migration to CRM using Kingsway Soft migration tool.
• Designed and implemented Data Integration and ETL processes with SSIS packages to make data available for reporting purpose within MS CRM.
• Integrated Web application with MS CRM by using I Frame and MS CRM Web Services.
• Good knowledge regarding Developing Reports using SSRS for Invoices, Registrations and other required activities.

Environment: Microsoft Dynamics CRM 2013 On-Premises, CRM SDK, C#.Net, ASP.Net, XML, Web Services, IIS 7.0, GUI, REST API, JavaScript, HTML, XML, jQuery, SQL Server 2012 and Scribe, SSRS, SSIS, Kingsway Soft.

Confidential, Bloomington, IL

MS Dynamics CRM Developer

Responsibilities:

• Designed and implemented web application using .NET Framework 4.5(ASP.Net MVC 3, C# and SQL) to integrate with Microsoft Dynamics CRM 2013.
• Involved in Requirements Gathering, Analysis and Project Planning Phases.
• Customized MS Dynamics CRM application based on the business requirement.
• Created a detailed project plan, which includes tasks based on their priority.
• Automated Workflow Configuration, Customization and implementation.
• Initiated in requirements gathering, analysis and project planning
• Implemented MS Dynamics CRM 2013 application based on the business requirement
• Developed several client-side extensions using JavaScript, CSS and HTML.
• Generated of data from Excel source to CRM using SSIS.
• Implemented and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Created SSIS packages for different data loading operations for many applications.
• Managed CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
• Developed business objects using C# for various modules
• Integrated Custom WCF Service with other applications
• Imported contacts from existing application into MS Dynamics CRM 2013 using the WCF service.
• Managed extensively jQuery & JavaScript for client-side validations and access data within the HTML controls.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
• Installed and configured MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Customized Forms and Views for new modules to be added to existing MS Dynamics CRM 2015 system.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Extensively used Synchronous and Asynchronous Plugins and Workflow activities for various CRM activities during development phase.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Extensively worked of Service Module for Case Management.
• Integrated Custom WCF Service with Partner Portal.
• Implemented Fit Gap analysis for finding out the required number of customizations needed to meet the client requirements.

Environment: MSCRM 2015, On-Premises Deployment, C#, Plugin Registrations Tools, XRM Toolkit, Visual Studio .NET 2012, SCRIBE, SSIS ETL Tools, ADO.NET, ASP.NET 4.0, Master Pages, SSRS Reports, HTML, JavaScript, SQL Server 2012 and Transact- SQL, Webservices.

Confidential, Pittsburgh, PA

MS Dynamics CRM Consultant

Responsibilities:

• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics.
• Developed plug-ins, created workflow activities consumed MS Dynamics CRM web services using CRM SDK and configured the integration of MS Dynamics CRM with existing website.
• Created custom entities and attributes to meet business requirements.
• Used MS Dynamics CRM 2011 to customize system components such as forms, views, entities, attributes and relationships.
• Oversee the day to day flow of data to and from CRM, making sure that the information presented within the application is accurate and up to day always working with technology and data stakeholders.
• Responsible for creating the reports basing on the requirements using SSRS 2008.
• Developed SSIS Templates which can be used to develop SSIS Packages such a way that they can be dynamically deployed into Dev, Test and Production Environments.
• Installed and configured On Premise MS Dynamics CRM 2011 system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.
• Customized and designed various entities, relationships and work-flows based on business requirements
• Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
• Provided CRM end user training for case and service managements for department staff.
• Develop plug-ins to synchronize/update payment details to CRM system.
• Involved in integrating CRM with SharePoint for document and record management.
• Provided technical guidance to the team and participated in several sessions of code review and used SSIS (SQL Server Integration Services) for integration.
• Assisted the team in basic automated testing and deployment of the solution.
• Created MSCRM synchronous and asynchronous workflow/Dialog and Plug-in for customer, e-medical and other entities.
• Assisted in implementing the CRM in Agile(SCRUM) SDLC.
• Implemented data strategies in accounts to improve overall customer satisfaction.
• Used JavaScript on Load, Save and Changed event of CRM control.
• Manage relationship with Data Analytics team to ensure customer "Next Best Actions" are fully optimized within CRM dashboards and reports.
• Involved in the migration project from CRM 4.0 to CRM 2011. The project involves migrating years of tasker data to the fully rewritten 3.x that has dramatic data structure change. The work involves SSIS, WPF, WCF, Entity Framework, CRM SDK, and CRM customization (JScript). Heavily involved with the Rollup 15 update for TMT (Task Management Tool), which involves Jscript, Plugins, deployment, build process management.
• Consumed and exposed Dynamics CRM APIs for custom API development.
• Customized CRM forms using JavaScript and developed Plug-ins and Custom Workflows.
• Used Scribe adapter to import data from CRM 4.0 to CRM 2011 to load data into entities.
• Implemented security policies within the organization using MS CRM roles and groups.
• Created and maintained technical documentation relating to the system design of CRM and other applications under the responsibility of the MS Dynamics CRM Applications Team.

Environment: Microsoft Dynamics CRM 2011, CRM SDK, JavaScript, ASP.Net 4.0, C#.Net, Visual Studio 2010, .NET Framework 3.0, API, SDK, IIS 7.0CSS, jQuery, HTML, XML, SQL Server 2008, SSRS, SSIS.