SUMMARY:

Sr. BTO ITAM, CMDB, ITSM and Infrastructure Management Professional with advanced knowledge of complex Enterprise IT Asset - , Software-, Service-, Facility- and Contract- Management, Portal Web & Report Services implementations. Masters degree in Computer Science and Mathematics. More than 12 years of broad IT experience with significant depth in leading ITSM and ITAM teams and processes. More than 6 years of experience in a leadership role managing people directly and indirectly. More than 5 years of experience managing partner and vendor relationships to achieve business outcomes. Extensive IT background, knowledge and ability to deliver end-to-end ITSM and ITAM lifecycle processes and operations (request, procure, receive, stock, deploy, monitor, support, IMAC, SAM, change, incident, problem, release, SLA, disposal/reallocation, etc.). Advanced understanding and implementation of IT Asset and Service Management best practices and industry trends, products and services. Strong problem solving skills including the ability to work in a fast paced environment; adapt quickly new requirements.

TECHNICAL SKILLS:

OPERATING SYSTEMS: most MS Win-based OS, UNIX, Linux, Mac OS, Sun, VAX/VMS

Software/Tools/Applications/Protocols: BTO, BSM, ITSM, ITAM, SaaS, CMDB, ITIL, ServiceNow, Connect-It, Remedy, IT hardware/software/network auto discovery tools DDMi, DDMa, ED, SCCM/SMS, Tivoli, LANDesk, Web Portals, IBM WebSphere & HTTP Server, ERS, Crystal Reports, J2EE, XML, Architecture, SDLC, SQL Server, Oracle, VB, MS Office (VBA, Access, Excel, Word, Outlook, FrontPage, PowerPoint, Photo Editor), PeopleSoft, TCO, ROI, MS (IIS, SSL, SMS, Visio, Project), OOP, GUI, Citrix, Win-Install, ODBC, RDBMS, AD, LDAP, FTP, VPN, Checkpoint, etc.

HARDWARE: Variety of Server/Laptop/Palm and Mobil PCs, Router/Switch/Hub, SUN, VAX, Printer, Scanner, Fax.

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

ServiceNow developer/Admin/Senior BTO IT Asset Manager Consultant

Responsibilities:

• Review, evaluate, design, implement and administrate ServiceNow. Provide training on release/deployment activities.
• Development, support and maintenance of the ServiceNow application/modules, provide day-to-day administration.
• Provide strategy and technical insight in designing and supporting ServiceNow based on best practices in ITSM/ITAM.
• Researching and recommending solutions for requirements, developing, and testing agreed ServiceNow solutions.
• Support and maintain complex Gateway interfaces between ITAM, ITSM, CMDB and other corporate systems.
• Lead/Perform ServiceNow configuration, testing, and deployment based on agreed tech and business requirements.
• Perform system and integration testing of ServiceNow with sample and live data along with the testing team
• Tune-up and improve the performance of used technology, ServiceNow appl-s and backend in Oracle/MSSQL db(s).
• Reviewed business process and requirements including in project plan for ServiceNow implementation.
• Assisted in defining processes around Incident Management, Problem Management, Change Management, and Service Catalog.
• Participate in Knowledge Transfer for ITSM technical/business meetings with customers and other partners.
• Provide leadership to team members on technology and Applications and other project related subjects.
• Work daily with Info-Sys, Confidential and AT&T employees on IT Enterprise Application(s) KT transitioning solution.
• Identify required project tech steps and potential challenges for the proposed project plan. Create appropriate test plans.
• Gather and assess customer business and technical needs. Identify likely problem areas that require attention.
• Investigate and optimize a solution's fit to the requirements, both current and future. Adapt solution design to new req-s.
• Working daily within a large IT Enterprise environment: ~ X mil assets in db, ~ 50x50% of HW and SW assets.
• Partner effectively with others in the account to ensure problem resolution and customer satisfaction based on SLA.
• Work with AT&T vendors on implementation of automated Electronic Vendor Interface B-2-B e-procurement solution.
• Support combined e-procurement Supplier invoices; on a monthly bases in a range from ten to hundreds mil $$.
• Configure and maintain web-based automated procurement and CMDB business functions and procedures.
• Support and maintain internal customized applications written in HTML, Java, XML, VB.net, VBA, C++, Visual Studio.

Software/Tools/Applications used: ITSM, ITAM, CMDB, Service-Now, BTO, BSM, DDM, Self-Service, Oracle, SQL, etc.

Confidential, NYC/NY

Senior BTO Project Manager / Consultant

Responsibilities:

• Requirements gathering, analysis, design, technical documentation for CMDB, DDM, ITAM/ITSM.
• Assess objectives for the assigned project phases and recommend technical strategies and tactics to achieve business needs.
• Work daily with Confidential >> WMG employees on implementing WMG Infrastructure Assessment from Confidential solution.
• Setup and manage IT auto-discovery DDM tool to gather CI (HW/SW/BA) info connected to the client’s LAN/WAN.
• Ensure on-time product delivery and that team members clear understand of project expectations and act effectively.
• Work with the Enterprise Solution and Integration Architects, and other technical experts in maintaining and configuring hosting environment for client’s IT CMDB, DDM and ITAM for reliability, manageability,performance, and security.
• Coordinating Database and Application Mapping infrastructure related work with Application/Systems Owners and DBAs.
• Perform IT discovery and analysis on client's LAN/WAN servers in two different locations (in USA: NY and CA), including high level DDM discovery of various applications and their mappings grouped by SW technology.
• Participate in reporting and technical design meetings with customers and other BA partners.

Software/Tools/Applications used: CMDB, DDM, ITAM, ITSM, C-It, MS SQL Server, Access, Excel, Word, Outlook, VPN, TCP/IP, DSL, Win/Server & MS Office…

Confidential, Englewood Cliffs, NJ

Senior BTO Project Manager / Consultant

Responsibilities:

• Requirements gathering, analysis, design, technical documentation, test cases for CMDB, DDM, IT Enterprise Applications.
• Assess objectives for the assigned project phases and recommend technical strategies and tactics to achieve business needs.
• Work daily with Confidential >> Wipro >> NBCu >> GE employees on Enterprise Monitoring 360 Integrated solution.
• Ensure on-time product delivery and that off-shore team members clear understand of project expectations and act effectively.
• Work with the Enterprise Solution and Integration Architects, and other technical experts in maintaining and configuring hosting environment for client’s IT CMDB, DDM for reliability, manageability,performance, and security.
• Coordinating Database and Application Mapping infrastructure related work with Application/Systems Owners and DBAs.
• Identify and resolve technical problems and issues during product migration, upgrade and implementation...
• Migrate CMDB, DDM automated solution for NBCu from version 8.x to 9.x
• Perform discovery and analysis on client's LAN/WAN servers in four different locations (in USA: NY, NJ, CA; in UK), including high and lower level DDM discovery of up to 450 various applications and their mappings grouped by SW technology.
• Participate in Knowledge Transfer and technical design meetings with customers and other partners.
• Provide leadership to other team members when it comes to Migration, Application Mapping or other project related issues.

Software/Tools/Applications used: CMDB, DDM, Oracle, SQL, Access, Excel, Word, Outlook, Win/Server & MS Office.

Confidential, NYC/NY

Senior Asset Management Consultant

Responsibilities:

• Enhance and support of IT CMDB, Asset and Service Management solution for Wisconsin Department of Administration (DOA).
• Work daily with WI DOA employees on Enterprise IT CMDB, AM / SM / SCCM / DDM solution.
• Integrate via Connect-It the IT CMDB, Asset Manager with SM and hardware/software auto discovery tool DDM.
• Work with the Enterprise Solution and Integration Architects, and other technical experts in maintaining and configuring hosting environment for reliability, manageability,performance, and security.
• Coordinating database and CMDB, AM/SM, DDM application infrastructure related work with Systems and DB Administrators.
• Coordinate activities related to IT CMDB, AM, DDM, SCCM, infrastructure setup and configuration with system and database administrators and project managers.
• Implement and tailor of IT CMDB and DDM solution including: Portfolio, Contract, IT Software and Admin modules...
• Implement IT Software Asset Management solution for WI DOA with SW licensing, counters and reports.
• Deploying data transfers between CMDB, AM, SM, DDM and cross platform transfers via Connect-It.
• Migrate Asset Manager from version 5.20 to 5.21 and train client’s employees on AM Admin support functionality.

Software/Tools/Applications used: CMDB, ITAM, DDM, Connect-It, ITSM, SCCM, Crystal Reports, SQL Server, MS Office…

Confidential, San Antonio, TX

Senior Asset Management Consultant

Responsibilities:

• Administer, enhance and support of the new HC IT Asset Management System and automated services.
• Integrate Confidential Open View Asset Manager system with SAP and hardware/software auto discovery tool DDM via Connect-It.
• Work with the Enterprise Solutions and Integration Architects, and other technical experts in maintaining and configuring hosting environment for client’s ITAM for reliability, manageability,performance, and security.
• Coordinating database and AM application infrastructure related work with Systems and Database Administrators.
• Coordinate activities related to IT AM infrastructure setup and configuration, HW and SW asset tracking, coordinate with system and database administrators and project managers, documentation of related to IT AM activities.
• Implement and tailor of ITAM (Asset Manager) and DDM (Discovery and Dependency Mapping Inventory) solution including: Portfolio, Contract, Finance, ITSM (Software Manager) and Administration modules...
• Implement IT Software Asset Management solution for HC with SW licensing, counters, results of SW counters and reports.
• Deploying data transfers between ITAM, SAP, DDM, FTP and cross platform transfers via Connect-It.
• Implement Workflows, Actions, Reports, Wizards and Views in ITAM; optimize and improve codes for better results.
• Apply of automated data imports & transactions from/to fin./busin. & external appl-s & ODBC/TXT sources in Connect-It

Software/Tools/Applications used: ITAM, CMDB, Auto-Discovery tools, Connect-It, Crystal Reports, MS SQL, Oracle, Access, Excel, Word, Outlook, FTP, VPN, TCP/IP, DSL, Win/Server & Office XP/2K/2003/NT…

Confidential, Dallas, TX

Infrastructure Management Senior Analyst

Responsibilities:

• Support, administer and enhancement of existing and new Global CMDB, Infrastructure Systems and Integration Services.
• Integrate AssetCenter with hardware/software auto discovery tools: Enterprise Discovery, SMS and Tivoli via Connect-It.
• Design, implement, manage and administer Network/Circuit multi-client Corporate CMDB solution.
• Implement, manage and administer IT CMDB Software Asset Management solution for multiple clients of Confidential
• Communicate status/progress of ongoing projects to different level of managers, team members. Improving performance and security.
• Design and manage development of web-based business reports based on different criteria, conditions and data sources.
• Deploying data transfers between AssetCenter, ServiceCenter, SQL, auto-discovery tools and cross platform transfers via Connect-It.
• Implement Actions, Workflows, Wizards, Reports and Views in AssetCenter; optimize and improve codes for better results.
• Apply of automated data imports & transactions from/to fin./busin. & external appl-s & ODBC/TXT sources in Connect-It

Software/Tools/Applications used: AssetCenter, CMDB, Auto-Discovery tools, Connect-It, ServiceCenter, Crystal Reports, SMS, Oracle, SQL, Tivoli, Access, Excel, Word, Outlook, FTP, VPN, TCP/IP, DSL, Win & Office XP/2K/9x/NT…

Confidential, NYC/NY

Senior Systems & Technology Business Analyst

Responsibilities:

• Support IT AM Asset HW/SW life cycle (Procurement => Deployment => Depreciation => Retirement) Altria Enterprise system.
• Work closely with multiple Vendors, IT/fin. management staff on support of multiple applications automated solution.
• Manage and support of Enterprise corporate barcode scanner integration solution via AC v.441, C-It and CG-4 technology.
• Troubleshoot/upgrade IT/Financial and business applications. Maintain, support and monitor software license information.
• Communicate status/progress of ongoing projects to different level of managers, team members. Improving performance and security.
• Team leader of IT Asset Management pro-s. Application architecture for PMUSA/KFNA infrastructure design and support.
• Tailoring of business & fin-l appl-s to meet user requirements including project and data analysis, process improvement.
• Deploying data transfers between AssetCenter, ED, CMDB, SQL, Oracle, Excel, Access and cross platform transfers via Connect-It.
• Modernize code, query and reports; teach end-users, new development, optimize security and admin/control.
• Apply of automated data imports & transactions from/to fin./busin. & external appl-s & ODBC/TXT sources in Connect-It

Software/Tools/Applications used: AssetCenter, Connect-It, Crystal Reports, Enterprise Discovery, CMDB, SMS, SAP, Oracle, SQL, Access, Excel, Word, VBA, Server, TCP/IP, FTP, VPN, TCP/IP, DSL, Win & Office XP/2K/9x/NT…

Confidential, Bridgewater, NJ

Senior Systems & Technology/Web Business Analyst

Responsibilities:

• Collected requirements/specifications for business/hardware/software applications based on workflow and technology analysis.
• Designed, supported and development in AssetCenter Web and Get-Resources Portal web front-end and Java/JavaScript & Studio…
• Software License Distribution Process procurement requests from Business Units to satisfy software license requests of AFM…
• Implemented custom wizards, workflows, views, profiles for ITAM processes to track lifecycle of hardware, software & facility assets.
• IBM WebSphere & HTTP Server WAS: setup, upgrade, administration, troubleshooting, support: J2EE/JDBC on UNIX & Win...
• Migrated of AssetCenter from Windows to UNIX with Oracle backend. Architected end-to-end enterprise portal infrastructure.
• Implemented enterprise portal using IBM WebSphere Portal on UNIX including the upfront architecture design work.
• Communicated status/progress of ongoing projects to different level of managers, team members. Supported of SDLC /QA functions
• Liaison between product management, internal clients & the SW/HW vendors; upgrades, new releases & renewal maintenance contracts.
• Integrated of Auto-Discovery tools: PND/PDI with AssetCenter/ACWeb, Connect-It, Get-Resources & Crystal Reports…
• Deployed data transfers between AssetCenter, Excel, Access, Oracle and SQL DB and cross platform transfers via Connect-It…
• Maintained and monitored software licensing information, prepared ad hoc reports; trained end-users, security admin/control.

Software/Tools/Applications used: AssetCenter/ACWeb, Get-Resources, Connect-It, Crystal Reports, ED/PND/PDI, Unix, Oracle, IBM WebSphere & HTTP Server, SQL, J2EE, Web Portals, Access, Excel, Word, VBA, SMS, PeopleSoft, Office XP/2x/9x…

Confidential, NYC

Senior Systems & Technology Business Analyst

Responsibilities:

• Gathered requirements/specifications for business/hardware/software applications based on analysis of business processes.
• Implemented IT Asset HW/SW life cycle (Procurement => Deployment => Depreciation => Retirement) Altria Enterprise system.
• Worked closely with multiple Vendors, IT/Fin. Management staff on deployment of multiple applications automated solution.
• Import/export into AssetCenter, Excel, Access, Fixed Assets and Purchase Orders data extracted from SAP.
• Troubleshoot/upgraded IT/Financial and business applications: AssetCenter/Connect-It/SAP/CMDB/Oracle/Excel/Access/SQL
• Liaison between product management, internal clients & the SW/HW vendors; upgrades, new releases & renewal maintenance contracts.
• Implemented custom wizards, workflows, views, profiles for ITAM processes to track lifecycle of hardware and software assets.
• Design, implement and support of Enterprise corporate barcode scanner integration solution via AC v.441, C-It and CG-4 technology.
• Communicated status/progress of ongoing projects to different level of managers, team members. Identify and recommend improvements to technology and operational processes. Support of QA functions by writing test scenarios, assist in planning…
• Integrated of Asset Auto-Discovery tools: PND/PDI with AssetCenter, Connect-It, Oracle, SQL, CMDB, Crystal Rpt and SAP…
• Tailored of business & fin-l appl-s to meet user requirements including project and data analysis, process improvement.
• Deployed data transfers between AssetCenter, SQL server, Oracle, Excel, Access and cross platform transfers via Connect-It.
• Modernized code, query and reports; taught end-users, new development, security admin/control.
• Applied of automated data imports & transactions from/to fin./busin. & external appl-s & ODBC/TXT sources in Connect-It

Software/Tools/Applications used: ITAM, AssetCenter 4x, Connect-It 3x, PND/PDI, CMDB, Crystal Reports, SAP, Oracle, SQL, Access, Excel, Word, VBA, SMS, Router, Switch, Hub, TCP/IP, FTP, VPN, TCP/IP, DSL, T1, T3, Win & Office XP/2K/9x/NT…

Confidential, NYC/NY

Senior Systems & Technology Business Analyst

Responsibilities:

• Collected requirements/specifications for business/computer/software applications based on workflow and technology analysis..
• Reviewed current systems and made recommendations for change, current/future state reviews, gap analysis, process flows….
• Integrate HW/SW/Net asset auto-discovery tools: PND/PDI with AssetCenter/ServiceCenter/Excel/Access/SQL via Connect-It.
• Worked closely with multiple Vendors and Suppliers on implementing SDLC, PND/PDI & AC & SC & C-IT automated solution.
• Export/import data via: AssetCenter/Get-Resources/ServiceCenter/Connect-It/PND/Excel/Access/WAS/Crystal Reports…
• Implemented custom wizards, workflows, views, profiles for IT AM & SM processes to track lifecycle of HW and SW assets.
• Design, implement and support of corporate barcode scanner integration solution via AC, C-It, SQL and CG-4 technology.
• Communicated status/progress of ongoing projects to different level of managers, team members.
• Developed of reports by using AssetCenter, Get-Resources, Connect-It, Excel, Access, SQL, Web Portal & Crystal Reports.
• Implemented of automated data imports & transactions from/to fin./busin. & external appl-s & ODBC/TXT sources in Connect-It
• Migrated/upgraded of AssetCenter from Sybase to SQL db. Provided troubleshooting, customer and technical support.
• Updated query and reports; trained end-users, new development, security admin/control, obtain & distribute SW media & unlock keys.
• Supervised HW/SW/Network operations and performance patch and updates, software loads and remote access.
• Worked daily with multiple customers & all levels of BU, management and IT staff at different locations. Supported QA & tests…

Software/Tools/Applications used: AssetCenter/ACWeb, Get-Resources, Connect-It, Crystal Reports, PND/PDI, ServiceCenter, SQL Server, Access, SMS, IBM WebSphere & HTTP Server, PeopleSoft, Cisco, Excel, Router, Switch, Hub, FTP, VBA, MS Office…