SUMMARY

• Recently employed as part of the Confidential Deployment Team as a SR Configuration Analyst engaged in efforts to aggressively and successfully configure, deploy and maintain over 5000 ARAMARK sites worldwide on the Kronos Workforce Management Systems 7.0 and 8.0 software products.
• Heavily engaged with client assessments, application configuration, QA and deployment of the Kronos Workforce Management Systems 7.0 solution across multiple LOBS
• Multiple side projects to endorse clean, valid system elements and ensure reconciliation of mismatch data elements between HR and Kronos system interfaces
• Provide on - going incident support by handling issues from post deployed sites
• Provide ongoing comprehensive documentation for use by ARAMARK implementation resources.
• Engaged in cross team support with other departments (Assessment, Quality Assurance and Quality Control)
• Certified in Kronos 5X through 8X WFM technologies.
• My IT tenure spans over 25 years with the majority of my career centered as a Business Analyst/ Program Manager involved in project assessment, design/code, review, application/project implementation, requirements gathering, documentation of functional requirements, and creation of test use cases.
• I am a team oriented, self motivated individual possessing excellent technical, organizational, and customer liaison skills seeking an IT opportunity in a challenging environment. I hold a strong background in WFM and Business Analysis spanning multiple verticals. Worked remotely for over 8 years and traveled to client sites for over 10 years prior, having the benefit of working in 45 states.
• My latest experience includes the implementation, deployment and prove-out of varied LMS and WFM business systems and management of proprietary and standard corporate applications. My background also includes heavy customer liaison responsibilities and the creation/maintenance of supporting documentation of procedures to ensure end-user satisfaction.
• I hold a strong background in WFM, HRIS and Business Analysis spanning multiple verticals.
• Specialties: My industry experience spans Law Enforcement, Airlines, Health Care, Government, Education and Automotive. My client list also includes DOD and DOE, hence I have held security clearance.

AREAS OF EXPERTISE

• Business Analyst
• Workforce Management
• HRIS
• MS Office Suite
• ERP
• Internal/External Customer Liaison
• Technical Account Management
• MS Visio
• Payroll
• Management
• Asset Management
• SDM, PCA, KRA

PROFESSIONAL EXPERIENCE

Confidential

Sr. Kronos WFM Configuration Analyst- Labor Management Systems

Responsibilities:

• Recently employed as part of the Confidential Deployment Team as a SR Configuration Analyst engaged in efforts to aggressively and successfully configure, deploy and maintain over 5000 ARAMARK sites worldwide on the Kronos Workforce Management Systems 7.0 and 8.0 software products.
• Heavily engaged with client assessments, application configuration, QA and deployment of the Kronos Workforce Management Systems 7.0 solution across multiple LOBS
• Multiple side projects to endorse clean, valid system elements and ensuring reconciliation of mismatch data elements between HR and Kronos system interfaces
• Provide on-going incident support by handling issues from post deployed sites
• Provide ongoing comprehensive documentation for use by ARAMARK implementation resources.
• Engaged in cross team support with other departments (Assessment, Quality Assurance and Quality Control)
• Certified in Kronos 5X through 8X WFM technologies.

Confidential

Kronos Program Manager

Responsibilities:

• Employed as a Kronos Program Manager/Application Consultant responsible for managing the successful roll - out and deployment of the Kronos 6.x WFC solution for over 35 clients in different verticals, nationwide. All sites included Kick-off, Discovery/Assessment, Design, Development, Test, Training and Rollout
• Heavily engaged with requirements gathering, assessments, interfaces, application configuration and support for Confidential Management Systems 6x software products.
• Determine client s needs and perform configuration of client WTK components for new and existing customer environments.
• Provide ongoing comprehensive documentation for use by technical resources
• Significant customer facing responsibilities.
• Certified in Kronos 5X, 6.2 and 6.3 WFC technologies.

Confidential

BA/QA Analyst and Technical Writer

Responsibilities:

• Determine requirements and write all functional specs per stakeholders and SOW directives for existing deployment of the Confidential Confidential application to FDLE (Confidential) state wide.
• Working closely with the lead PM in the following:
• Gathering and documenting business requirements and test scripts
• Defining the communication plan and authoring business communications
• Participating in validation of SOW data for statewide deployments
• Authoring and participating in execution of test plans
• Communicating with end users, the project team including all PM’s, and ISV on project activities

Confidential

Business Analyst (Contract)

Responsibilities:

• Business Analyst with the Asset Management solution working with clients and source base to determine asset source associations, performing data mappings for each and conveying breakdown to data team for configuration.
• Involved with on-site client assessment meetings to determine current processes, delivery of functional specifications and operational analysis based on the outcome.
• Process included face to face client interviews and interpretation of client completed surveys, client policies and contracts, writing and obtaining sign-off of both functional and billing requirements.
• Primary liaison to the client base.
• Business Analyst for the Cyborg HRIS/Payroll development team and the Workbrain workforce group.
• Analyzed current scheduling matrixes for conversion to LFSO.
• Primary liaison for the two departments gathering end user requirements from the corporate HR and Payroll departments, writing functional specifications including interface process flows and tests cases for UAT and delivery to the HRIS/Payroll Development team.
• Projects included Union contract for both east and west coast regions, quarterly and year end payroll processing, segment conversions for use in Cognos Datamart and Workbrain interfaces for selected groups with the company.

Confidential

Application Consultant

Responsibilities:

• Involved with on-site client assessment meetings to determine current processes and delivery of functional specifications and operational analysis based on the outcome of findings. Process included face to face client interviews and interpretation of client surveys, handbooks/policies and union contracts.
• Performed complete Kronos pay and accrual configurations, system testing and basic Connect interfaces, extrapolating database information via SQL when needed.
• Developed detailed work instructions to be used in conjunction with end-user training of newly implemented systems and application changes. Please see section on ‘Continuing Education’ for Kronos specific training and certificates.
• Worked with both Kronos Scheduling Module 5.1 and 5.2 and Kronos WFSO 5.1 (Scheduler with Optimization), to provide auto-weighted and forecasted schedules
• Managed and supported all aspects of the Infor (Mapics) Syteline ERP and IQS Database modules on a Progress back-end engine. Developed and managed multiple internal business applications implementations from inception phase through production roll-out. Systems included MRP at multiple locations, EDI Transactions (Supplier and Vendor), Time and Attendance, Citrix ICA connectivity and security functions as well as end user applications.
• Created simple Chrystal reports using SQL to extrapolate information from the database.
• Intrinsically involved in obtaining end-user buy-in of new applications and in the training of these systems.
• Developed detailed work instructions to be used in conjunction with end-user training of newly implemented systems and application changes.
• Developed and maintained all scheduled processes including MRP, Token clearance, EDI transfers and database performance tuning and monitoring.
• Responsible for managing the interfacing applications from outside sources.
• Held a lead role in the Sarbanes Oxley documentation initiative and in developing compliance controls.

Confidential

Senior HRIS Business Analyst

Responsibilities:

• Intrinsically involved in overseeing and supporting multiple internal business systems from inception phase through production roll-out.
• Systems included Financials, Human Resources, Time and Attendance, Reporting, SQL, EDI and desktop applications.
• Responsible for managing the interfacing applications from outside sources including Cyborg Solution Series, DPS, NGS, Maritime, T.Rowe Price, Cognos Impromptu, and Microsoft Office/ Outlook.
• Developed detailed work instructions to be used in conjunction with end-user training of newly implemented systems and application changes.
• Managed current and new implemented systems and supported the applications for over 40 divisions within North America.
• Held a lead role in the Sarbanes Oxley documentation initiative and in developing compliance controls.
• Responsible for the pre-sales assistance of a structured language XML/SGML dynamic content management product as well as acting customer liaison for a specific region.
• Technical support, installations and implementations of the Chrystal Document Management System on various OS’s and databases such as SQL and Oracle.
• Primary client liaison, identifying and rectifying environmental/system problems where applicable and implementation problems encountered.
• Clients included Sun Microsystems, Wackenhut, Towers Perrin, and internal Xerox

Confidential - Chicago, IL

Sr. Technical Consultant

Responsibilities:

• Responsible for the implementation of the Confidential HRIS, Payroll and Reporting Solution in diverse client and OS environments.
• Identified and rectified environmental/system problems on varied OS’s where applicable.
• Implementation of the Cyborg HR/Payroll Solution including reporting solution involving Cognos and proprietary Datamart.
• Performed platform migrations, data conversions from indexed to relational databases and upgrades on like systems.
• Executed troubleshooting, identified out of scope issues and provided recommendations for client specific requirements.
• Documented implementation solutions, processes, procedures and actual launch of the system.
• Familiarized client with the product via onsite training and remote support.
• Applied PTF’s, TUBs, and Report Generators.
• Created SQL pulls where applicable.
• Participated in cross training of other team members and assisting in client telephone support.
• Clients included the DOD and DOE (specifically SRS, Wackenhut Security, Orbital Sciences, and Lockheed Martin), Fidelity, Fiserv, Quorum Hospitals, YMCA and Kellogg. Work for the DOD and DOE was performed on-site and therefore required I have security clearance.

Confidential

MIS Manager

Responsibilities:

• Managed a data processing team for the overall development and Confidential.
• Maintained and facilitated departmental budget guidelines.
• Provided direction for company specific Information Technology requirements.
• Oversaw a Windows NT based LAN and a UNIX/AIX based Telephony Relational Database interfacing to a complete Windows NT client environment.
• Responsible for the research, planning, and initiation of major system implementations.
• Administrated all incoming and outgoing EDI communications, (RAS) remote access services and internal/remote E-mail.
• Tested new applications and peripheral equipment, producing correlating comprehensive user documentation.
• Coordinated all Ethernet wiring efforts including topology design and implementation.
• Acquired and negotiated all system related maintenance contracts, warranty agreements and application upgrades.
• Coordinated all aspects of quoting, purchasing and delivery requirements of PC systems and related peripherals.

Confidential

MIS Manager

Responsibilities:

• Managed a data processing team for the overall development of MIS services and provided direction for company Information Technology specific requirements.
• Responsible for research, planning, and initiation of major system implementation.
• Developed, upheld, and adhered to MIS procedures in conformance with ISO9000 requirements.
• Maintained and enhanced and comprehensive UNIX based Manufacturing Database system servicing all department needs.
• Implemented and supported a Novell 3.12 network in a Windows for Workgroups 3.11 environment, complete with local/remote print servers and multiple hubs.
• Responsible for the testing of new applications and peripheral equipment, and producing correlating comprehensive user documentation.
• Administrated all incoming and outgoing EDI communications, (RAS) remote access services and internal/remote E-mail.
• Maintained and facilitated departmental budget guidelines.
• Coordinated all Ethernet wiring efforts including topology design and implementation. Acquired and negotiated all system related maintenance contracts, warranty agreements and application upgrades.
• Coordinated all aspects of quoting, purchasing and delivery requirements of PC systems and related peripherals.