SUMMARY

• Around 6 years of progressive work experience in IT industry as a Sr. Application Packager, Desktop Engineer and Deployment Specialist.
• Experience in SCCM 2012 R2 SP1 (Software Distribution, Deploying Software Updates, Image creation, Operating System Deployment etc.), App - V, Flexera Adminstudio, Wise Package Studio.
• Hands-on experience with Office 365 and Office 2016 Deployment.
• Migration of SCCM 2007 packages to SCCM 2012 environment using migration tools, upgrades of SCCM 2007 to SCCM 2012 with Endpoint Protection.
• Experience with OSD and MDTwithin SCCM.
• Good experience in SCCM 2012 Administration including deploying OSD Task Sequences.
• Deployed Microsoft updates using WSUS.
• Provided ongoing support to small and medium business Microsoft Office 365 customers, analyzing and providing feedback on the deployment process and technology improvements throughout their Office 365 lifecycle
• Provided understanding and migration methodology for on premise and cloud users.
• Responsible for leading clients' migrations to and implementations of Microsoft's Office 365 Suite.
• Define strategy for Active Directory consolidation and migration from multiple AD Forests, including advices for multiple Exchange organization consolidation and migration to a hybrid Office 365 implementation.
• Well versed with Office 365client deployment and troubleshooting issues.
• Experience in Application Virtualization using App-V up to 5.1 version, ThinApp.
• Good working experience on Connection Groups, UserConfig.xml and DeploymentConfig.xml.
• Experience in handling App-V Management Console.
• Expertise dealing with printer packages in App-V by handling then through DeploymentConfig.xml.
• Expertise in Packaging, troubleshooting and deploying applications targeting up to Windows 10.
• Hands on experience in developing corporate workflow for Application Packaging Life Cycle, Defining Packaging Standards, Creating Standard Packaging templates and defining windows installer best practices.
• Experience in using Transforms (MST), Patches (MSP) and Merge Modules (MSM).
• Experience handling Windows Registry, File System, Services, ODBC connections, COM objects, Devices, Security, Active Directory Services and other facets of Windows OS.
• Having expert knowledge on isolation techniques, permissions, lockdown environment and troubleshooting in complex environments.
• Worked proficiently on VB Script, Wise Script, Batch Script, Powershell and Auto-IT Scripts for customizing applications.
• Used several debugging tools like Event Viewer, ProcMon, RegMon, Trace 32, App-V Manage to record the status and logs of a process or an Installation.
• Experience in assisting end users to complete the User Acceptance Testing for the application packages by providing Virtual Session.
• Hands on Experience on AD domain, OU, user and machine accounts, groups and GPO.
• Active Directoryadministrator charged with group policy changes, creating, deleting new users modifying groups in addition to providing various levels of permissions for them in Active Directory.
• Confirming compliance on all tickets in data base, Service Center (Remedy) and Service Manage ticketing system Multitasking with hundreds of emails and ticketing systemsqueues, then solving any issues that are presented.
• Excellent communication skills, effective communication with customer both written and verbal.
• Great inter-personal skills and a team player.
• Proven ability to use applied research and problem-solving skills to support learning as well as lifelong personal and professional development.

TECHNICAL SKILLS

Packaging Tools: Flexera Admin Studio 2015, Wise Package Studio 8.x, ORCA, Adobe Application Manager, Office Resource Kit, App-V 5.0/5.1

Deployment and Management Tools: SCCM 2012/2007, MDT, Altiris, Active Directory,SWS

Imaging Tools: VMWare Workstation, VSphere Client, Ghost

Operating Systems: Windows XP/Vista/7/8/10, Windows Server R2 2008/2012.

Databases: Oracle 7.x/8.0/9.x, MS Access, MS SQL Server.

Scripts: VBScript, Powershell, Wise Script, Java Script, Auto-it Script

Debugging Tools: PROCMON, FILEMON, REGMON, Install Rite, Picture Taker, Dependency Walker

Languages: C, C++, JAVA, C#.Net

Office Products: Office 2007/2013/2016,Office 365

Remediation tools: Changebase, Compatibility Solver, APP DNA, Application Compatibility Toolkit

PROFESSIONAL EXPERIENCE

Confidential, Houston-Texas

Sr. Application Packager/Sequencer/SCCM Administrator-

Responsibilities:

• Maintain VMware Workstation snapshot to facilitate the packaging process.
• Involving in all phases of Application Packaging Life Cycle including Requirement Gathering, Packaging and UAT.
• Used SCCMas a deployment tool for deploying applications, advertising and creating distribution points.
• Deployed IE11 and chrome packages via SCCM.
• Created packages, Programs and distributed the content to Distribution points and deployed to User andDevice Collections.
• Monitor overall health of SCCM and WSUS deployments.
• Create Custom queries and work with reporting services via SCCM 2012.
• Setup and configured device collections and software packages for deployment.
• Created OS images using Task Sequence and MDT.
• Created and configured Group Policy Objects (GPO) for both servers and workstations.
• Involved in configuring Group Policies in Office 365.
• Proficient in Packaging Microsoft Office and Virtualizing the Microsoft Products and deploying via SCCM.
• Deployed and designed Office 365 with SCCM.
• Using Office 365 One Drive services created backup and recovery processes.
• Using Office 365 by using click-to-run Deployment Tool.
• Using Office 365 ProPlus Configuration XML Editor tool for modifying Configuration.xml in Office 365.
• Implement and migrate Microsoft Office products and users into Microsoft Office 365 cloud solution.
• Having good knowledge of installing and configuring App-V Sequencer, App-V Client and App-V Manage.
• Working on App-V 5.1 Sequencer to create virtual applications, App-V Client and App-V Client UI is used to test the virtual packages.
• Using Powershell Commands for Publishing and Un-Publishing the App-V packages, for application distribution, for executing tasks within Office 365.
• Importing and Managing App-V packages in App-V Management Console.
• Using App-V Manage, Event Viewer, Procmon to troubleshoot the virtual packages.
• Creating Connection Groups in App-V to enable virtual applications to interact with other applications.
• Printer packages are included in the DeploymentConfig.xml as we cannot sequence printer/driver packages.
• Modifying DeploymentConfig.xml using ACE tool to include additional scripts like installing certificates, add run virtual keys.
• Using ScriptRunner.exe which is a part of App-V Client for executing multiple scripts
• Editing and updating existing App-V packages using Powershell commands.
• Creating Windows Installer packages (.MSI) using Flexera Adminstudio 2015.
• Creating transforms using Tuner/Orca for vendor installers and perform any customizations as per the requirements.
• Creating Packages that requires legacy applications to run silently (ISS).
• Create separate Features (User Feature and Machine Feature) for User Components and Machine Components.
• Application Compatibility Toolkit is used to create Shims and remediate other issues to make them compatible with Win 8/10 environment.
• Device drivers and printer drivers are packaged using Driver Package Installer (DPInst).
• Create Active-setup which require importing current user keys and files.
• Using VB scripts in Custom Action for install & uninstall Certificates, Task Kill, Active Setup, Check OS Architecture, install & uninstall Shim, removing Files and Folders upon uninstallation.
• Using SetACL to give permissions to files and folders.
• Following the below major client standards:
• Performed package validation and resolved Internal Consistency Errors (ICE).
• Documented detailed explanation of the ICE errors and warnings that cannot be fixed that would cause no effect on the final application.
• Full MSI validation suite will be run and all error-type results will be resolved.
• Create Deliverables folders, packaging documents, install and uninstall commends according to vendor standards.
• Peer Review the packaged applications developed by other packagers before moving to UAT.

Environment: Windows 8/10, SCCM 2012, Office 365, Flexera Adminstudio 2015, Tuner, Orca, App-V 5.1, App-V Manage, ACE tool, Beyond Compare, VB Script, Powershell, ACT tool, VMWARE, VSphere Client, Picture Taker, Procmon.

Confidential

SCCM/App-V/Application Packagee

Responsibilities:

• Role is to perform Application Packaging, UAT and SCCM deployment.
• Worked on Windows XP to Windows 7 migration.
• Created base snapshots for capturing and testing the application.
• Contacted SME or Application owners for source media and installation instructions.
• Troubleshooting and fixing SCCM 2007/MDT problems.
• Deployed Packages to the Client using SCCM.
• Pushed SCCMclient to all end clients and debugged the failed PC's.
• Automating tasks for SCCMvia scripting using PowerShell, VB Script.
• Experienced in Application Virtualization using App-V 5.0 and deploy them through SCCM 2012.
• Worked with App-V Sequencer, App-V Client and App-V Manage for Sequencing, streaming, testing and troubleshooting virtual applications.
• Good working experience on Connection Groups, Printer Applications.
• Worked on Adminstudio 11.5 to package the applications.
• Tuner/Orca is used to create transforms for vendor installers.
• Created Active-setup on those applications which require importing current user keys and files.
• Used Merge Modules for self-registering files provided they are installing to any shared locations like System Folder, System and Common Files Folder.
• Extensively worked on Custom Actions and used VB Script, Batch Script, Powershell script, Auto-IT script to meet the Installation requirements.
• Giving Permissions using SETACL and iCACLS.
• Created Audit keys to meet client standard practices.
• Used third party tools Procmon, Installrite and Picture Taker as part of troubleshooting.
• Deployed the packaged application and performed Conflict Resolution for packages to check if they have conflicts with other applications and Operating system.

Environment: Flexera Admin Studio, App-V, Windows 7, SCCM 2012, MDT, VB Script, ACT tool, VMWARE 8.x.

Confidential

SCCM/Adminstudio

Responsibilities:

• Maintain VMware Workstation snapshot to facilitate the packaging process.
• Created Windows Installer packages (MSI) for applications using Flexera Adminstudio to automate the installation according to End-user customizations.
• Created transforms using Tuner for vendor installers.
• Performed Application Isolation and Conflict Management to avoid DLL Hell.
• Used VB-Scripts to perform various custom actions such as copy file, run spooler, append files, run dll’s, etc.
• Created silent installs using Auto it scripting.
• Created response files like. iss to automate applications that cannot be captured using Repackager.
• Performed functionality test to verify there are no know errors or validation errors.
• Testing the application in locked down environment.

Environment: Admin Studio, Windows 7, SCCM, MDT, Powershell.

Confidential

Sr. Application Packager

Responsibilities:

• Performed Requirement Gathering to gather application media and application customization instructions.
• Created RG documents for the team.
• Performed Application Review and analysis prior to Re-packaging.
• Used Adminstudio for creating MSI.
• Created MST’s using Tuner/ORCA for vendor installers to perform any customizations as per the requirements.
• Involved in testing the packaged application for Windows XP/ 7.
• Used RegMon, FileMon, Picture Taker, Install Rite are for troubleshooting.
• Used Powershell, VB Scripts in Custom action to meet End-User requirements.
• Created Deliverables for the packages according to the Client Standards.
• Worked with End Users to pre-Test applications and to make further changes if required via NetMeeting or physically meeting them at their location.
• Involved in the deployment process which includesdetailed repackaging documentation, review process, customer interface, testing and follow-up on deployment.
• Coordinated with different groups to deploy software packages.
• Used SCCM as a deployment tool for deploying applications to user machine.
• Created SCCMProgram for different packages and creating, updating the distribution points
• Worked with several users and SME’s to get the source media for the packaging team to package applications
• Worked with Wise Package Studio for packaging the applications.
• Created ACR Reports for checking compatibility using Compatibility solver.
• Created MSIs for a locked down environment and set permissions on files and registry keys.
• Creation of MST’s for vendor supplied MSI’s using Wise Package Studio and Adminstudio Tuner.
• Created Wise Wrapper EXE using Wise Package Studio.
• Created Custom Actions using Wise Script, VB Script as and when required to add additional functionality to the MSIs.
• Wrapper is created using wise scripting to install the windows installer package.
• Worked on Silent Installs for certain application to automate them for software distribution using simple command lines and response files.
• Performed package validation and resolved Internal Consistency Errors (ICE).
• Documented detailed explanation of the ICE errors that cannot be fixed that would cause no effect on the final application.
• Used Procmon and Install rite to find files and registry keys in order for to function an application properly.
• Peer-reviewed applications that have been packaged by other members of the team to test the functionality and standards of the application.
• Used Well Fargo’s home grown tool called DSL creates application requests, modify packages, organize client tickets for failed packages and deploy applications through it.

Environment: Wise Package Studio, Flexera Admin Studio, Install Rite, Picture Taker, FileMon, RegMon, Wise Script, VB Script, Compatibility Solver.