SUMMARY

• Enterprise solution consultant with 15 years of IT experience in Design, Deployment, Integration, Infrastructure Administration and Support. An individual with great personality and an excellent quality of adapting to latest technologies with logical and innovative ideas. Proficient knowledge to provide real time solution on - demand and proven ability to work as a team player.
• Expertise in Siebel CRM Infrastructural Design and Data Model Architecture.
• Extensive experience in Siebel Administration, Root Cause Analysis and trouble shooting.
• Expertise in Siebel Enterprise Servers installation and to automate Release Migration Process.
• Expertise in performance tuning of Siebel components and database connections for maximum performance throughput, optimum response time and High-Availability.
• Experience in designing Enterprise Application Integration solutions using Integration Objects, EAI, EIM and SOA (Service-Oriented Architecture).
• Experience in implementing Business Process Automation using Siebel Workflows, Business Services, BIM, Assignment Manager and Transport adapters and connectors.
• Hands-on experience to design and deploy 24/7 on-call support and maintenance process for Enterprise and Mid-Market production CRM systems.
• Experience in administrating Defect Tracking System - Quality Center and QTP to automate Regression and Functional testing.
• Knowledge in MVC Paradigm and J2EE based application development and administration.
• Experience in server-side development using eScript, Jscript, JDBC and XML (FIXML).

TECHNICAL SKILLS

CRM Applications: Siebel CRM eBusiness and Industry Applications (PRM, Call Center CTI, eSales/ eService & Marketing, eMedia, eCustomer and Public Sector) Siebel CTMS (eMedical and eClinical), ecommunication, Siebel UCM 8.1.1 and

Reporting: Siebel Analytics, OBIEE and BI Publisher 11G

RDBMS: Sybase, Oracle 11G and MS SQL Server 2005

Data Quality: First Logic 2.11c, SAP DQXI 11.7 and OEDQ 12.1.3

Search Engine: Hummingbird 5.3

Testing tools: Test Director 8.0, LoadRunner 8.1 and QTP 9.0 (QuickTest Professional)

Web Servers: iPlanet, OHS and MS-IIS

Middleware: WebMethods, Oracle Fusion SOA Suite - ESB & BPEL, MQ-Series

Load Balancer: Cisco CSM, F5 BIG-IP

Operating Systems: Sun Solaris 11, Linux 6.x, Windows 2012 R2 and IBM AIX 6.1

Languages: JAVA, XML, XSL, SQL, IDL, JavaScript, eScript and Shell script

OOP technologies: J2EE Servlets, JSP, EJB, JDBC, Java IDL, Java Mail, JMS J2SE JFC/Swing, Java Beans, RMI

GUI: JFC/Swing, AWT, HTML and DHTML

Protocols: HTTP, HTTPS, FTP, FIX 4.0, RTSP and SMTP

Framework Architecture: Oracle SOA, J2EE MVC

PROFESSIONAL EXPERIENCE

Confidential

Sr. Siebel Solution Architect

Responsibilities:

• Install and configure Siebel Enterprise Servers and Web-Plugin (SWSE) for multi-lingual Arabic on multi-clustered heterogeneous VM platform.
• Successfully upgrade version IP2013 (8.1.1.13.PatchSet 7) to IP 2015 (8.1.1.15.PatchSet 5)
• Integrate and configured Siebel CTI for customer service call center using Genesys Interaction Work Space (iWS) Connector.
• Install and configure BI Publisher with Siebel for Billing and Collection reports generation.
• Administer Siebel Order Management for provisioning and fulfillment with Ericsson Billing Charging System and Oracle Apps as back office system.
• Configure and Integrated Siebel eConfigurator as server-based for Product Configuration.
• Install and configured OEDQ (Oracle Enterprise Data Quality) for analyses and cleanses duplicate enterprise data.
• Seamlessly migrate Siebel Database Schema from Oracle database 11G to 12C.
• Reengineer and automated SRF code migration process for Production Zero-Down Time.
• Created alert scripts using cron-tab for monitoring nightly schedule jobs, Siebel components and Server resource usage.
• Fine-tuned Siebel AOM and System components for maximum through-put performance during bulk order processing by Point Of Sales.

Confidential, Long Island NY

Sr. Siebel Admin/ Architect Consultant

Responsibilities:

• Provided technical detail project roadmap and work breakdown structure with High-Level Effort Estimate for client’s PMO and change control board.
• Migrated entire Siebel Enterprise to a new data center which includes Siebel SIA eService, Partner Portal and Call Center applications.
• Design, Install and configured Siebel Enterprise servers including Gateway and SWSE plugin on Maximum Availability Architecture framework.
• Install and configured Siebel IP 2014 OpenUI for upgrade project roadmap.
• Tuned Solaris SPARC kernel parameters to avoid any risk of serious performance problems and sporadic application crashes.
• Install and performance tuned Siebel OAM and BIM components for ideal scalability and performance throughput for customer portal with optimal system resource usage.
• Installed and configured Siebel schema with seed data in Oracle Linux Exadata platform and export/import custom Siebel Repository and DDLSync.
• Diagnosed long running SQLs using Cost-Based Optimizer execution plan and identified non-indexed columns using Siebel profiling script.
• Tuned Oracle 11g CBO related DB parameters as per Oracle recommendation.
• Performance tune and validated PL/SQLs, application configuration and customization.
• Create and configured custom WF monitor agents to monitor S ESCL REQ table and trigger workflow processes for business functional automation.
• Integrated IBM MQ Series and ESB middleware with Siebel VBC for real - time data synch and exchange between Mainframe EBO, iFactor and eBilling systems.
• Integrated Mainframe System with Siebel stack using MQSeries transport adapter, ESB, Web Services (Outbound and Inbound), Workflows, and Custom Business Services.
• Configured Siebel named sub-system profiles for MQ Series implementation, and Creation of WSDL for SOA Web Services implementation.
• Design and developed Siebel EAI Interfaces with VBC and EBC using Workflow, Business Services, IOs, ICs, XML, XSDs, EAI Data Map and Value Maps.
• Create IFB files, PL/SQLs and Stored procedure for bulk data migration using EIM.
• Created POC for Siebel Innovation Pack 2015 upgrade and custom code merge using upgrep, merge rep and upgrep phys Siebel utilities.
• Install and administrate iPlanet Web Farm with multiple virtual servers to serve and host different domain sites.
• Install and configured IBM LDAP Client to integrate Siebel with Oracle Access Manager WebGate SSO for user authentication.
• Deployed and integrated Visual Mining Chart Server with Siebel for GUI presentation of utility usage and payment history.
• Install and configured Siebel Document servers for campaign letter generation.
• Install, configured and Integrated OBIEE for Dashboard and Answers with Siebel CRM.
• Develop and scheduled shell scripts to automate batch jobs for data synchronization, reporting, monitoring and maintenance.
• Provided 24 by 7 production support and graciously trained off-shore support team.

Confidential, NYC

Sr. Siebel Admin/ Architect Consultant

Responsibilities:

• Design and implement entire Siebel CRM enterprise application for Public Sector case management system.
• Install and configured eService customer portal in multilingual platforms (ENU & ESN)
• Administrated and maintained Siebel infrastructure on multi-clustered load balanced on heterogeneous platform for production and UAT environment
• Installed and configured Siebel OpenUI Innovation Pack 8.2.2.14 for upgrade and IRM.
• Administrate enterprise infrastructure components to host CRM Enterprise application on heterogeneous operating system platforms for high availability and scalability.
• Configure and integrate Active Directory and LDAP for secure user credential authentication using SSL certificate.
• Install and configure stateful and stateless web services session management using EAI components to trigger real-time data transfer for business workflow processes.
• Automated EIM jobs to load customer data everyday using RCRs.
• Configured and implement Assignment Manager to assign inspections to development inspectors based on their skill set.
• Configured Appointment Booking Engine to schedule inspection appointments.
• Automated code migration to enhance application functionality based on business requirements and change control board approval.
• Configure and schedule RCR jobs to execute business rules and policies. And transfer administrative data for annual recertification and automated rent payment for vendors.
• Designed and developed UI layer objects like Applets, Views, BCs, BOs, Smart Scripts, Pick Lists, Links, Joins, MVGs and custom tables and indexes using Siebel Tools.
• Designed and Developed of Real time EAI Interfaces using Web services to integrate Siebel Case Management System with legacy system of records.
• Create test plan and test cases and coordinated with business team during UAT phase.
• Integrated Siebel CRM with CISCO CTI for customer call center agents and provide on-going 24*7 technical supports.
• Configure Siebel Strong Encryption Pack (SSEP) software for data encryption and transport thru secure network layer protocol.
• Deployed Service-Oriented Architecture (SOA) middleware (ESB & BPEL) to integrated CRM like Maximo, Oracle Finance, Data Warehouse and Content Management.
• Installed and administer Oracle Business Intelligence Suite - OBIEE and BIP.
• Create. Modify and administer OBIEE Dashboard and ad-hoc queries for Answers.
• Install, configure and integrated OBIEE and BI Publisher with Siebel CRM for Analytical reports generation.
• Deployed web based self-service portal for potential tenants to file online application for Section 8 and Lease housing.
• Integrated Maximo (Asset Management) for work order ticket submission. And Oracle UCM (Content management) for document tracking and store digital forms.
• Designed industry standard protocol for Disaster Recovery Procedure.

Confidential, Mounds View MN

Sr. Siebel System Admin/ Architect

Responsibilities:

• Installed and configured Siebel CRM stack for multi-lingual (ENU/ JPN) on multi-clustered and load-balanced environments on heterogeneous platforms for MHA.
• Configured and fine tuned Siebel Enterprise servers and its components for high performance throughput and optimal response time at all 3-tiers.
• Configured Load Balancing for High Availability using Siebel internal and F5 Big IP.
• Prepared High Level Details and Functional Design Documents for Project Management Team and assisted in High Level Effort Estimates.
• Design and Developed Siebel Web Service using WSDLs as per SOA guidelines using Oracle Fusion Middleware.
• Designed and Developed EAI Interfaces with Virtual Business Components, External Business Components, Workflows, Business Services, Integration Objects, Integration Components, Web Services (Inbound & Outbound), EAI HTTP Transport.
• Customized Siebel application by using Siebel eScript and VB Script to accommodate business processes and requirements.
• Configured SARM Analyzer to diagnose the system response and gather performance data before every code release to Production.
• Integrated Siebel CRM with SiteMinder for User Authentication and access control.
• Developed an automated Admin tool for SRF and Repository migration and release roll-out across multi Siebel environments.
• Installed and administrate Campaign/ Marketing modules with ESD, CTD and BHD for Email Response services.
• Installed and configure Oracle Business Intelligence server - OBIEE for Dashboard and Answers Ad-hoc queries.
• Integrated DQXI for data quality and address validation for Contacts and Accounts.
• Installed and maintain Actuate Report server for report generation within Siebel.
• Implemented Web Interaction with other web applications using Siebel Web Services and integrated interfaces using WebMethods and SOA Fusion middleware.
• Configure and deployed Siebel EAI Session Management for Stateless and Stateful WS.
• Designed and Developed PL/SQLs, Stored Procedures and EIM processes for bulk data load of Accounts and Contacts.
• Installed and configured Siebel Document Server and shared instance resources.
• Created test scenarios to simulate stress load using Load Runner and gather bench mark.
• Installed and configured Fog Light (a 3rd party monitoring tool) to alert and send notification to on-call support team in case of system failure and/or critical system usage beyond threshold level.
• Created SOP to run Siebel EVT (Environment Verification Tool) before and after any maintenance and patch upgrade release on the servers to ensure system compliance.

Confidential, NY

Sr. Siebel CRM Architect/ SME

Responsibilities:

• Designed Enterprise Architecture layout for Siebel components using Siebel Native Load Balancing for Redundancy, Scalability and High Availability.
• Defined SDLC methodology for MTP (Move to Production) deployment strategy for Release Management and Change Control Board.
• Created document for hardware and database sizing based on System Requirement & Supported Platform (SR & SP).
• Designed interface framework using web service integration with existing Case Management System and Siebel Call Center - 311.

Confidential, Piscataway NJ

Sr. Siebel System Architect/ Administrator

Responsibilities:

• Installed and configured Siebel Enterprise instances for data integration and UAT testing.
• Administrate and maintained Siebel patches for Hotfix and Quickfix release.
• Installed and configured Siebel Analytics Platform and Application version 7.8.x.
• Integrated Siebel with Siebel Analytics for Reporting and WebMethod for Web Services.
• Integrated both non-production and production environments with Active Directory and LDAP for user credential authentication.
• Automated MTP release migration procedure for Repository, SRF and artifacts using automated scripts.
• Perform Analytics web catalog and repository migration from DEV,UAT and Production.
• Performance tuned efficiently to use system resource for optimal through put.
• Configured Siebel Enterprise servers with native load balance technique for Maximum High availability.
• Installed BMC Patrol and HP Sitescope to monitor systems behavior and resource usage.
• Administrate and supported Actuate Report server volume and encyclopedia for reports.
• Administrate and automated batch migration for Product’s Catalogs and Categories, Pricing and Promotions List using ADM - (Application Deployment Manager)
• Administrate Campaigns & Marketing for high volume of Lists and Segments thru offers.
• Configured Comm. Inbound/ Outbound components to automate SR Email Response.
• Deployed EAI workflows as web services for shopping cart and credit card transactions.
• Configured EIM components to run nightly batch jobs with optimal resource usage.
• Automated nightly batch jobs using 3rd party application Appworx.
• Integrate and deployed Business Object DQXI for Address Validation and Verification.
• Design and Maintain SDLC & SOPs for DB refresh from Production to other instances.
• Performed Database replication at table level using SQL Server replication.
• Defined procedures for backup/ disaster recovery and less maintenance shutdown period.
• Support Renewal process using Batch Workflow for new and existing members.
• Actively participate in Support & Release Mgmt Board and Change Control Board.
• Protect overall security of the Siebel environments through granting appropriate privileges to users on both Server level and Siebel application level.
• Administrate and supported Development environment for Siebel Tools/ Local Database extraction for developers.
• Provided 24/ 7, 365 days support call for Development, QA, Business and End users.
• Upgraded Siebel Analytics v7.8 to OBIEE Infrastructure 10.1.3.4.x for interactive dashboard, Answers and enterprise reporting.
• Install and administrate Customer Data HUB using Siebel UCM application on Linux.
• Configured Siebel Data Quality Cleansing and SSA Data Matching for Siebel UCM.
• Installed and configured Oracle SOA suite 10g on virtual machine for Proof of Concept.
• Administrate and monitored Oracle ESB (Enterprise Service Bus) and BPEL.

Confidential, Shelton CT

Siebel Administration Consultant

Responsibilities:

• Automated a process of migrating enterprise customization data (View, Responsibility, LOV and Assignment rules) from one Siebel instance to another using Application Deployment Mgr- ADM
• Administrate mobile web clients using Siebel Remote and supported field service technicians to synchronize updated data about assigned SRs in their local DB to the Siebel Remote server.
• Administrate Assignment manager set-up for Rule Groups and Territories. Migrate Assignment rules and executed Batch Assignment jobs upon new rules release from UAT to Production.
• Create and Administrate iHelp items in High Interactivity mode for Service Customer Support.
• Defined assignment rules and ran Assignment Manager in batch mode to assign Account, Opportunity and Contact Denormalization for Dealers territories.
• Administrate Business Processes by Workflow Deployment and Workflow Policies.
• Documented Siebel Standard Operational Procedure (SOP) for System and Application administration.
• Administrate Business components for State Models, State Transitions and Audit Trail.
• Redesigned and driven Change Control Board (CCB) for MTP and version control procedure.
• Installed and configured Siebel Analytics Platform v7.8 to interoperable work with existing CRM applications.

Confidential, Marlborough MA

Siebel Infrastructure Administrator

Responsibilities:

• Designed and implemented the entire infrastructure setup for development, test/ UAT and production multilingual environments
• Installed and configured Siebel Gateway server in a MSCS cluster and Siebel Enterprise Servers (ses) on single and multi clustered environments
• Created Siebel schema and imported seed date and repository using Siebel DB server configuration utility
• Installed and configured Resonate Central Dispatch 3.2.2e to load balances Siebel App servers with NIC card - Compaq NC3134
• Fine tuned Siebel server components and web servers to be robust and provide optimal performance and scalability (Response Time and throughput)
• Install and administrated Informatica and Siebel Date Warehouse for Business Objects Reporting and Analytics
• Integrated Siebel instances with HP Passport Single Sign-On (SSO) and LDAP for user authentication
• Upgrade and maintained Siebel and Oracle 9i for maintenance and quick fix patches
• Designed scripts to automate Siebel SRF and supportive files migration from development to UAT and then to production environment
• Maintained and administrate User Administration, Group Administration, Multilingual LOVs, iHelp items, Views and Responsibilities
• Deployed Data Integration Framework - DIF and Integration SW solution stack for interfaces setup
• Installed and scheduled interfaces in TIDAL for End-2-End nightly batch process to automate data flow from legacy systems to Siebel OLTP database
• As a production support specialist, provided 24*7 tier 4 on-call support for end/remote users and as well for internal business and development team
• Provide and maintained documentation of Siebel Standard Operational Procedures for administrative and maintenance of Siebel application
• As a version controller, assist and coordinate with Release Management and Deployment team for bug fix, change request and enhancement releases to MTP (Move To Production)
• Initialized development environment using Siebel Server components Generate New Database and Database Extract
• Administrate Workflow Management and Business Services to accomplish business operation and requirements
• Defined assignment rules and ran Assignment Manager to assign partners to the sales team in batch mode
• Administrate Test Director 8.0 application to track the UAT defects and fixes for new releases
• Create and mapped test cases in test lab for functional test cycles and generate summary and progress reports on testing to business SME team

Confidential, NYC

ONLINE TRADING SYSTEM

Responsibilities:

• Designed GUI of the system extensively using Java SWING/AWT components. For Example, Order Entry Screen, Order Monitor (to show the orders and real time updates of the orders/executions), Symbol lookup screen etc
• Designed and deployed Applets which downloads into the system and gets executed in the Java Enabled browsers using browser’s JVM or using Java Plug-in to take full advantage of the latest capabilities and features of the Java platform
• Designed and implemented HELP pages for the system-using HTML
• Experienced in using simple as well as complex layout managers like Grid Bag Layout
• Played a significant role in making the system multilingual using Localization/Internationalization. This is made possible by using Java classes like Resource Bundle, Locale etc. Locale plays a vital role in identifying/loading appropriate bundle using language/country pairs
• Involved in constructing industry standard FIXML messages using Document Type Definitions
• Developed Web-server components using JSP to generate dynamic content, Servlets for authentication purposes, IIOP tunneling and to process client requests using HTTP/HTTPS protocol
• Involved in the development of server components using multi-threading mechanism in Java, XML and CORBA
• Used JDBC mechanism for database transactions / cross-database connectivity and developed Stored Procedures & Triggers in Sybase and Oracle