SUMMARY

• Passionate, value - driven IT leader with significant (12 + years) Global Experience in implementing SaaS Applications, Enterprise Technologies, IT Innovation, Data & Analytics, and Program Management
• Scaled Agile Framework®: SAFe® 4 Certified Agilist & SAFe® 4 Certified Advanced Scrum Master
• Experienced in leading teams transforming operations processes and systems to drive business outcomes across Talent Acquisition, HR, Finance, Hardware, Software and Service Business Models
• An established track record of successfully implementing large-scale SaaS / Cloud Applications, ERP, CRM, BI Global transformation initiatives in diverse areas, positively impacting Sales, Recruiting, HR and Revenue Growth
• 4+ years of CISCO Experience in Implementation, Integration, Upgrade, Customization, Support Projects in Waterfall/Agile Models for the different key stakeholders of CISCO like Global Sales Operations, Pricing & Discounting, CISCO Commerce Workspace (CCW), CISCO Connected Data Operations, Finance, Revenue Accounting Ops, Corporate Revenue Ops
• Solution Architect and Program Manager for End to End implementation of iCIMS Talent Acquisition Enterprise Software, Integration & Reporting Projects for HR & Analytics Dashboards
• Design and implement the Onboarding, Hire to Retire Workflows to improve speed of Hire and candidate experience.
• Worked extensively with Sales, HR, Benefits, Marketing, Payroll team, Accounting, Finance and BI team for Business Process Optimization and Strategizing Extensive Data Points and Analytics
• Worked extensively with the Hiring Managers, Service Delivery Executives, and TA Ops Managers, Recruiters, HR Business Partners and HR Ops to execute the TA/HR Common Core Process for improving the quality of hire, employee attrition and customer satisfaction
• Worked effectively with Internal Executive Sponsors & External Global SME’s to draft the Project Scope & Business Requirements, Functional Specifications, Solution Design & Customization, Data Flow Diagrams, Use Case Models and Process Flow Diagrams
• Excellent communication & leadership skills. Adept in Problem Solving, Root Cause Analysis, Business Process Optimization/Re-engineering, Cross Functional Engagement, Change Management, Issue & Risk Management, Quality Control.
• Leading the Project Status Calls, UAT, BAT, Tiger Teams, User Training - Roadshows and Workshops

CORE COMPETENCIES

• Business Process Optimization/ Business Process Re-engineering
• Project Management & Vendor Engagement
• Agile / Scrum Methodologies
• Cross Functional Engagement / Impact Analysis
• Country Expansion & Localization (Americas, EMEA, APJC & BRICM)
• Business Intelligence and Financial Reports
• Status Reports, Cost Estimates, Budgeting, Resource & Capacity Planning
• Functional Analysis, Gap Analysis, Use Case, Process Flows, Data Flow Diagrams
• Expertise in POC, Root Cause Analysis, Change Management, Quality Control Processes
• Release Management, Tiger Teams & War Room Sessions

TECHNICAL SKILLS

SaaS Applications(TA): iCIMS (Recruiting & Onboarding), HireRight Enterprise, Sterling Talent Solutions, Concur, Tracker, Bswift

SaaS Applications(HR): ADP Workforce Now HCM/HRIS HR, Benefits, Payroll, Timecard, Talent Management

ERP: Oracle Financials

CRM: Salesforce.com, Quoting, Deal Desk

BI/Data Analytics: SAS, QlikView

Database: Oracle 10g/9i/8.x/7.x

Tools/Utilities: JIRA, Service Now, SQL, Quality Center (QC), TOAD

Cisco Internal Tools: VSOE Engine, FVA, Revenue Manager(NGCCRM), SPA, SMT, eGenie

Office Tools: Visio, Word, Excel, PowerPoint, Outlook

Testing: System Testing, Functional Testing, UAT, BAT

PROFESSIONAL EXPERIENCE

Manager HRIS / Program Manager

Confidential - Fremont, CA

Responsibilities:

• Solution Architect and Program Manager for End to End implementation of iCIMS Talent Acquisition Enterprise Software and various integration projects for HR
• Worked on integrating Wonscore from Wonderlic - a pre-employment Assessment Platform with iCIMS.
• Worked extensively with the Sales Operations teams like Hiring Managers, Service Delivery Executives, and TA Ops Managers, Recruiters, HR Business Partners to execute the TA Common Core Process for improving the quality of hire, employee attrition and customer satisfaction
• Proposed the 24 hr feedback loops, Initial Extensive Hiring Manager Engagement for increasing the speed of hire as a part of the common core process
• Designed and Implemented the detailed Hire to Retire Workflows, TA Dashboards, Executive Dashboards and Reports
• Implemented companywide Performance Management and Customized based on client needs
• Created Turnover Analysis dashboards for HR with predictive analysis with weighted averages and reason codes
• Implemented API integration for HRIS with Bswift, Guardian, Fidelity, iCIMS reducing manual file transfers and macros work done by the HR operations team
• Program Managed the different integration projects with iCIMS namely HireRight, Sterling, HRIS ADP Workforce Now, Tracker, QlikView
• Worked effectively with Internal Executive Sponsors & SME’s to draft the Project Scope and Requirements
• Worked on the Data Migration Strategy, Data Clean up and migration from SilkRoad System to iCIMS
• Helped reduce the Time to Fill by 50 % for the TA department by strategizing extensive data points and building various reports for the Sr. Director Talent Acquisition. Some reports are named below
• Time to Fill Report
• The Hiring Velocity Report/Speed of Hire Report
• Candidate Source Report
• Workflow Pipeline Report
• Time in Stage Report
• Recruiter Productivity Report
• Top of the Funnel Report
• Requisition Cancellation Rate Report
• Roadblocks Report
• New Vs Replacement Report
• Designed the Monthly, Quarterly and YTD executive dashboards in QlikView for the Steering Committee and Board Meeting
• Collaborate and work with different clients like Facebook, Google, Ebay and Uber for Sales & Recruiting Reports, QBR Reports, Timesheet Exception Reports, Performance Review Reports etc
• Lead the Change Management & Training Program. Conducted Roadshows at different client locations
• Worked on the alternate product evaluation for HRIS, Market Strategy, Vendor Analysis, Product Evaluation, Cost Estimation and Resource Allocation
• Program Managed & Solution Architect for the UltiPro HRIS Implementation Project for Milestone, ADP Integration Projects like Fidelity, iCIMS, Bswift, Guardian, NetSuite and Concur
• Designed and Implemented the Talent Management System and conducted extensive training for the employees onsite at different client locations

Program Manager/Solution Architect

Confidential, CA

Responsibilities:

• Design and Solution of the New Pricing Framework with multiple uplift factors vs a single uplift factor in the legacy pricing framework for LPC (list price calculation) for different countries
• SME for Country Enablement Project (Brazil} to migrate from QTC PROD to CG1 PROD
• Program Managed the Optimization Project for CDOS which will create an intuitive deal registration & quoting Experience in Cisco Commerce Workspace (CCW)
• Driving the Normalization, Go Live and Post Go Live activities along with Daily Status Readouts (DSR), weekly status report and support cases
• Dashboard Reporting and Issue Tracking & Project Management (through JIRA), and updating in the WebEx social posts
• Communication Liaison for the LDO organization and worked on Change Management activities like preparing Process Change Documentation and Training Materials
• Engage with stakeholders to understand new Commerce and Service Capabilities, and conduct Impact Assessment for the Cross Functional Projects
• Bringing Operational Pain Points/Impacts to Capability teams and help the teams to address the gaps in future roadmaps. Leverage business knowledge and expertise to drive business process improvements

Technical Program Manager

Confidential, CA

Responsibilities:

• Program Managed the Revenue Attributions & VSOE Engine Project which includes the Core Revenue Transfer Calculation Module, Accounting Arrangement Module (AAM) and RA - MDM Integration
• Lead Revenue Transfer Calculations (RTC) integration with the Global Sales Commission and Compensation Module. Also Lead the enhancements to the VSOE Engine for Fair Market Value Analysis and Fair Value Calculation
• Working extensively with the SME’s to gather requirements and prepare the Business Requirements Document with multiple iterative review sessions with the MDM (My Deal Manager), Commercial Finance, Corporate Finance, Corporate Revenue and Revenue Accounting Operations analysts across the globe
• Working collaboratively with the cross functional team to prepare the Cross Functional BRD and Impact Assessment Readouts
• Working closely with Business Stakeholders and SAS counterparts for rules authoring using Business Rules Manager (BRM Tool). Prepared the use cases and POC for the Ops Reporting BRD for the SAS Web Reports Studio
• Lead the Tiger Team activities to simplify the scope of the calculations module to enable project release as per plan. Worked on the Parallel Adoption Go - live Plan for FVA and RTC for Theatre based roll out Plan

Project Manager/Lead Business Analyst

Confidential, CA

Responsibilities:

• Lead the Q2O-CCW project for Term and Content Subscriptions
• Prepared the design & solutions document with the impacts to SPA/SMT due to the introduction of the invoice SKU’s ($1, $1K and $ Adjustable) for co-terming in CCW
• Setting up of attributes for the newly created Term and Content GSP’s during go-live
• Performing the Invoice SKU mapping to the enterprise SKU’s in the Service Mapping Tool.
• Lead the User Acceptance Testing (UAT) with SME’s and Data Preparation for UAT
• Creating User Training Documents and conducting the user training on various modules of the application. Preparing the Detailed Risk Mitigation Plan and Response Delivery Plan

Lead Business Analyst

Confidential, CA

Responsibilities:

• Project Managed Data Migration activities - migration of data from the legacy application to the new application applying the correct business rules and Functional Mapping
• Lead the Data Migration Re-planning / Tiger Team efforts and proposal of new strategy for phase 1 of NG-CCRM
• Analysis and design of modules like Profile Management, Template Based Adjustment, Manual Deferrals and Financial Reporting of the NGCCRM application
• Responsible for steering the Data Migration War Room sessions daily to enable the QA/BIZ/CE/ASE team to work together and fix the defects/re-test and close the defects efficiently
• Involved in data migration activities (TCA /Mock Run’s / TCB, FPR), analyzing the Financial and Non-Financial data and providing direction for the IT and QA team, providing Solutions and Workarounds based on the business stakeholder’s decisions
• Worked on the Complex Go Live Transition report which has the financial and non-financial data Reconciliation between the legacy and the new application
• Review and Sign - off on the Functional Specification documents(FSD’s) by technical team
• Review and sign-off on the QA Data Migration Strategy. Review and Sign off on the QA test scenarios/test cases

Functional Consultant

Confidential, Los Angeles, CA

Responsibilities -

• Functional Design for the Auto Invoice interface in AR to load invoices into AR from an external system.
• Worked on setting up the Invoice Line Grouping and Line Ordering Rules in AR for Auto Invoice module. Also worked on setting up the Line and Header transaction flex field in AR for Auto Invoice to work
• Performed Requirement Analysis, Gap Analysis, Process Flow Documentation, Data Flow Diagrams, Solution and Design, Setups and Customization
• Preparing BR100, MD050, TE40, TE50, CRP execution, User training and coordinating with technical teams on Oracle Apps related issues
• Worked on setting up the Approval Hierarchies in Purchasing Module. Worked on the Auto Lock Box process in AR.
• Writing Functional Specification and coordinating with the technical team. Assist in the Regression Testing of Oracle Modules as required
• Production Support for the newly developed elements. System configurations and Set-ups configuration in the new environment
• Pre-upgrade testing and Post upgrade production live support. Support Production issues on a day to day basis including month end closure p1 issues
• Created User Training Documents and conducted the User Training on various modules of the application for users
• Understanding the Business Requirements of the application. Participated in Preparation of Requirement Traceability Matrix.
• Prepared Test Scenarios and Test cases. Responsible for Functionality Testing and Regression testing
• Participated in Defect Management and Bug Reporting. Preparation of Log Sheets