SUMMARY

• Worked as OpenText ECM consultant with multiple implementation experience in implementation of OpenText ECM and XECM components such as OpenText Content Server, Archive Server 16, Content Server 16.0.3, OpenText Directory Services(OTDS), Livelink 9.7.1, OpenText Email Archiving, SAP OpenText Document Presentment, Controlled Viewing & Printing, Regulatory Compliance, e - Sign, OScript Customizations, UI changes, Workflows, Adlib Express Server, Data Migration (Object Exporter/importer, XML import/export, API tools), SAP Data Archiving, LiveReports, Livelink Builder, SQL, Records Management, Livelink API, Livelink RM API, eDiscovery, SharePoint, Client Interaction, Team Work, Fast & Self Learner, Vendor Invoice Management (VIM) and OpenText Invoice Capture Center (ICC).
• Installation, configuration and upgrade of OpenText Content Server, Archive Server and Directory Services (OTDS). Hands on expertise on Content Server Modules - Workflows, Forms, Live Reports, Web Reports, Active View, Enterprise Connect, OTDS, eLink, Electronic Signatures, Performance Analyzer, CS Informant, Content Move, Content Web Services (CWS), REST Web Services, AppWorks (OTAG), Electronic Signatures customizations, DocuSign Integration.
• Extensive Experience in OpenText Content server
• Extensive Experience in OpenText Content server Workflows, Forms, Webreports, Active view, e-sign, rendition, xml extended workflow and Object Importer.
• Experienced in Open Text eDOCS 16.2 version and multiple years of experience in Open Text 5.x versions.
• Experienced in customization of eDOCS 5.x or later versions.
• Experienced in upgrade migration of eDOCS related applications.
• Experienced in designing the eDOCS.
• Extensive Experience in OpenText Archive server.
• Extensive Experience in OpenText Directory Services.
• Extensive Experience in Record Management and physical Object.
• Extensive Experience in Oscript, LAPI, Content webservices (SOAP/REST), Enterprise Library Services and OTDS API.
• Worked on archiving data fromSAPwebsite and organizing it into clients’ databases.
• Expert level in OpenText Email Archiving to meet the specific needs of the client.
• Experienced in OpenText Imaging ExchangeLink and OpenText Imaging NotesLink.
• Providing application support for production and development environments.
• Worked on troubleshooting issues with Content Server advanced workflows, custom web reports, LAPI and CS web services, Oscript, web reports, live reports, and workflows.
• Extensive experience in System Study & Analysis, Functional & Technical design and specifications, Application Deployment, Consulting, Configuration management & Maintenance, Testing and Quality Assurance of business applications in OpenText ECM/EIM and SAP Archive Practice areas.
• Experienced mostly on Design, Coding, Development, Implementation, Support, Maintenance, Installation on Dev, QA, Prod Rollouts for OpenText CS, AS, ECM & OpenText SAP ECM related product suites.
• Worked on configuring ArchiveLink repositories using OAC2 and OAC3.
• Performedarchiveobject configuration using AOBJ, SARI, OAC0, and FILE.
• Experienced in creating Business blue prints, functional specs, review of development requests, writing technical specs, coding, testing and coordinating transport of changes for custom programs, enhancements, etc.
• Experienced in working with OpenText Enterprise Content Management, SAP xECM, Archive server 16, Enterprise Scan, ICC scripting.
• Technology leadership responsibilities: Technical design, Solution architecture, Development with Open Text- Live link, Content server, Archiving, VIM, Open Text xECM (Extended ECM) for SAP.
• Defined and DesignedtheWork FlowBusiness Processes and Prepared the Functional Design Documentsin case of Custom Solutions.
• Expert in Testing, troubleshooting and code review to check for correctness & performance enhancement.
• Experience in training the end users and super users in various aspects of Open Text- Vendor Invoice Management.
• Extensive working business knowledge of Consumer products, wholesale and retail distribution, Food and beverage, Oil and gas, Energy and utilities, Real Estate and Public sector.
• Excellent verbal & written communication skills, interpersonal skills and analytical skills.

TECHNICAL SKILLS

• OpenText Content Server
• OpenText Archive Center
• OpenText Directory Services
• Open Text eDOCS DM Server v16.1
• DM Webtop
• DM Cyberdocs
• eDocs Server
• eDocs client
• eDocs RM Client
• WebMethods
• HTML5/CSS
• SAP OpenText Document Presentment
• OpenText SAP Doc Access & Archiving
• OpenText Extended ECM for SAP
• OpenText SAP Legacy Data/Document Archiving.
• OpenText SAP Integration
• OpenText Email Archiving
• OpenText Imaging ExchangeLink
• OpenText Imaging NotesLink
• OpenText EFM. (Employee File Management)
• Livelink development & administration
• Brava Right Fax
• OpenText Enterprise Scan
• OpenText Capture Centre Version (Version 10, 16)
• OpenText Records Management
• OpenText Document Pipeline
• OpenText Imaging & Scanning

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Open Text ECM Consultant

Responsibilities:

• Worked on implementation of SAP with OpenText Document Presentment, OpenText Email Archiving, OpenText Content Server 16, Archive Server 16, OpenText Directory Services and OpenText Enterprise Scan.
• Discussed and worked out the entire OpenText landscape with the client that includes different OpenText products such as Document Presentment, Archive Server and Enterprise Scan.
• Worked on Open Text eDocs Engineer.
• Worked on creating training material and train users.
• Worked on support for users on any backend issues.
• Worked in project management team for all changes and upgrades to all systems.
• Trained all users and acted as lead on all documentation.
• Test and coordinate all maintenance, patches and upgrades for server and databases
• Worked on requirement gathering for creating the templates for billing documents to be sent out to customers.
• Worked on the installation and configuration of templates for communication between business users and the vendors and customers.
• Worked on generating billing documents from SAP Hybris on the OpenText content server and OpenText Document Presentment.
• Worked on OpenText email archiving to archive older email and reduce the storage and maintenance cost for the client.
• Responsible for designing and developing an effective Data & Content Management Solution.
• Worked on OpenText Imaging ExchangeLink and OpenText Imaging NotesLink.
• Worked on ExchangeLink and NotesLink to integrate emails from your mail system into SAP applications, i.e. link them with SAP objects.
• Worked on ArchiveForm: A form required for storing Exchange objects (e.g. e-mails) interactively on the OpenText Email Archiving for Microsoft Exchange.
• Worked on Optimizing email server performance for the client.
• Configured the automatic and interactive email archiving.
• Worked on reduction of overhead support.
• Worked on increasing the email scale with the growing enterprise.
• Worked on enabling regulatory compliance.
• Integrate OpenText Email Archiving with existing mail client interfaces for optimization.
• Worked on providing immediate access to archived email.
• Worked on administering from a single interface.
• Worked on extending the solution with optional search capabilities.
• Enabled the remote access to archived email.
• Worked on gathering the business requirements from different departments of the client.
• Created the design diagram for the requirements gathered from the client to achieve the required sign-off from different parties.
• Developed the functional specifications for different requirements and worked with technical team on the technical specification details.
• Worked on OpenText content server administration, module re-factoring livelink 9.7.1 upgrade to CS 10.
• Worked on the functional configuration of the system as per the requirements of the client.
• Worked on Monthly tasks reporting and ticket dashboard is created on a monthly basis.
• Creating the News Letter with the updates and publishing it in the Organization
• Creating user survey forms for the user
• Preparation of the SDLC/WP documentation
• Implementing RCAs
• General knowledge of security standards, architectures and protocols: directory servers (e.g. LDAP, Active Directory), authentication technologies. Application development experience using Microsoft Visual Studio (ASP .NET), LAPI and web services.
• Stewarding the production change management process. Day to day working experience on ITIL processes Incident management, Problem Management amp;
• Change management processes.
• Linked archive document types both PO and Non-PO to extracting application to pull the archived invoice images from right content repositories.
• Worked on developing Enterprise scan applications that suit the client requirements along with unruffled movement of the documents.
• Worked on training the archive application to capture client specific invoice types and near perfect extraction.
• Developed specific business rules for specific documents as per the requirements given by the client and made sure all scenarios are covered.
• Worked on the different workflows involved with OpenText VIM such as DP workflow, Approval Workflow and Blocked Workflow.
• Worked on different types of testing that include unit testing, integration testing, user acceptance testing and regression testing.
• Worked with training the end-users and guiding them in optimal usage of OpenText Archive server 16.
• Expertise in design and developments of RICEFs (Reports, Interfaces, Conversions, Extensions, Forms).
• Proficient with business documentation, generating reports and functional as well as technical specifications.
• Heavy OT Content Server implementation
• Migrations, upgrades, Support and Maintenance
• OT sizing and architecture best practice modeling
• Lead and Mentor Business Analysts and Junior Consultants
• Taxonomy Solution RIM certified, Master Data Mapping
• FilePlan design and configuration
• XML Transforms and Mapping.
• Object Importer, RM, Physical Objects.
• Classifications, and RSI.
• Folders and security (CIS Modeling).
• Modules, fix packs and Patches.
• OTDS- Directory Services implementation.
• AS- Archive Server implementation.
• Document Pipeline implementation.
• Capture Center, Enterprise Scan implementation.
• LiveReports and Webreports design.
• Change Management Knowledge.

Confidential, Dallas, Texas

Open Text ECM Consultant

Responsibilities:

• Worked on OpenText Document Presentment, OpenText Imaging ExchangeLink and OpenText Imaging NotesLink.
• Worked on ExchangeLink and NotesLink to integrate emails from your mail system into SAP applications, i.e. link them with SAP objects.
• Lead L2/L3 support of Content Server and supporting system such as Oracle, MS Exchange, SAP
• Lead effort to rehabilitate Content Server Document Management System that had been neglected for some years. Rehabilitation entailed:
• Update patches regularly
• Rebuilt a hodge-podge of QA/Dev. servers into a QA system that exactly replicated Production and a Dev. server that was modeled on a monolithic structure
• Updated 8 remote cache servers to restore full functionlaities
• Worked directly with client management to make recommendation and received approval to implement recommendations.
• Lead the Planning and Deployment of an updated Prod/QA/DEV environment to the latest version of Livelink that has been rebranded as Content Server 10. The parallel upgrade method was used.
• Collaborated with users to develop workflows in support of their business process. Then designed the workflow application; documenting the requirements and configuration as well as running and documenting user testing and acceptance.
• Designed the framework for and instituted a Knowledge Manager initiative in an effort to reduce administrative workload and to help content owners help themselves in the proper maintenance of their content. Increased awareness to security issues and developed a user sustainable security model.
• Began a Records Management Policy provided by Content Server Lifecycle Management module in support of the Tax Departments.
• Secondary responsible for IXOS (later known as OpenText Archive Server) implementation connected to Enterprise SAP system
• Email Archiving implementation
• Maintained and supported custom LAPI code that integrated CS10 with SAP. Began development of and transition to a Service Orient Architecture for all future integration projects.
• Transitioned enterprise from LL Explorer to Enterprise Connect.
• Worked as Open Text eDocs Administrator.
• Worked as Open Text Archiving Administrator (Formerly Live link)
• Worked on Open Text Trusted Link EDI Mapping Tool Administrator.
• Worked as SharePoint DM integrator.
• Worked on create/edit training material.
• Implement rollouts of patches and upgrades to the document management system
• Level three support of all DM issues in the Western Hemisphere
• Maintain SQL DB integrity and security
• Provide SQL reports for client/users when needed
• Design and maintain system documentation
• Provide third party support for Workshare, PDFDocs, KwikTags
• Worked on installation and configuration of using standard templates and creating necessary custom templates for the users in OpenText Document Presentment.
• Worked on ArchiveForm: A form required for storing Exchange objects (e.g. e-mails) interactively on the OpenText Email Archiving for Microsoft Exchange.
• Worked on Optimizing email server performance for the client.
• Configured the automatic and interactive email archiving.
• Worked on reduction of overhead support.
• Worked on increasing the email scale with the growing enterprise.
• Worked on enabling regulatory compliance.
• Integrate OpenText Email Archiving with existing mail client interfaces for optimization.
• Worked on providing immediate access to archived email.
• Worked on administering from a single interface.
• Worked on extending the solution with optional search capabilities.
• Enabled the remote access to archived email.
• Creating live reports and web reports as per the user requirements.
• Creating Workflows and related reports.
• Modules upgrades/uninstallation/installation
• Patch installations
• Users and group maintenance
• Managing permissions.
• Creating folder structure
• User consulting and troubleshooting
• Performed space enumeration activity called “5S or Kaizen” for space/cost management.
• Provide Support services and Identify new areas of Implementation for SAP Data /Document Archiving with Open Text Solutions.

Confidential, Dallas, Texas

Open Text ECM Consultant

Responsibilities:

• Configured Archive link, Basic link Customization, OAWD, and IDOC.
• Architecture review OpenText SAP Solutions
• Specialization for SAP Customizing
• Archiving for SAP Solutions Customizing
• DocuLink Customizing
• SAP Workflow Customizing
• SAP DMS Customizing
• SAP Legal Compliance
• ASCSTCO: COLD — Batch Import and Archiving of Host Data
• ASCSTDP: Document Pipeline Configuration
• SAP Data Archiving Customizing
• SAP Data Archiving Consulting
• Open Text Archiving & Document Access for SAP Solutions - SAP NetWeaver Interfaces.
• Setup OpenText Email Archiving to optimize the server performance and reduce storage costs.
• Worked on OpenText Imaging ExchangeLink and OpenText Imaging NotesLink.
• Worked on ExchangeLink and NotesLink to integrate emails from your mail system into SAP applications, i.e. link them with SAP objects.
• Worked on ArchiveForm: A form required for storing Exchange objects (e.g. e-mails) interactively on the OpenText Email Archiving for Microsoft Exchange.
• Worked on Optimizing email server performance for the client.
• Configured the automatic and interactive email archiving.
• Worked on reduction of overhead support.
• Worked on increasing the email scale with the growing enterprise.
• Worked on enabling regulatory compliance.
• Integrate OpenText Email Archiving with existing mail client interfaces for optimization.
• Worked on providing immediate access to archived email.
• Worked on administering from a single interface.
• Worked on extending the solution with optional search capabilities.
• Enabled the remote access to archived email.
• Open Text Archiving & Document Access - Proven Solutions that Help the Business.
• Designed, planned and implemented company-wide solution for Knowledge Management. Implement software tools like SAN, Marathon, Load balancing (Big IP), scanning (Kofax), and Oracle databases on a document management system.
• Worked on equipment procurement and logistics.
• Worked on Modules implementation and user guidance.
• Lead/Coordinated efforts in configuring/tuning Dell SAN system.
• Technical budget/financial planning, risk analysis, logistics, requirements management.
• Created status reports, status and statistics, schedule periodical meetings with project manager to address potential problems and solutions
• Planned, purchased and tested software to be implemented.
• Reviewed development efforts, timing and accuracy of requirements to meet deadlines.
• Worked extensively on country specific header indexing screens and line item indexing screens, Configured ECC workflow work centers and assigned to VIM template roles.
• Done extensive customization to achieve high security vis-a-vis VIM roles, Work centers and WF.

Confidential, CA

Open Text ECM Consultant

Responsibilities:

• Setting up OpenText Livelink ECM Suite integration for various external systems using Enterprise Scan/Connect, Enterprise Publisher, LIQUID Office, MS Office Application, Application Governance Appliance AGA, Vendor Invoice Management VIM, OpenText Document Pipeline Info, Enterprise Scan, OpenText Image Viewer etc
• Design and development of OpenText Content Server/ Livelink Web services based custom utility to re-classify the existing MERM related business documents Physical and Electronic based on CATEGORIES, RSI, RM Classification and RM Metadata Information
• Setting up Livelink based custom workflow solution called Enterprise Publisher for TLDMS business units.
• Worked on OpenText Email Archiving to storage emails from previous periods and reduce the costs for email maintenance.
• Worked on OpenText Imaging ExchangeLink and OpenText Imaging NotesLink.
• Worked on ExchangeLink and NotesLink to integrate emails from your mail system into SAP applications, i.e. link them with SAP objects.
• Worked on ArchiveForm: A form required for storing Exchange objects (e.g. e-mails) interactively on the OpenText Email Archiving for Microsoft Exchange.
• Worked on Optimizing email server performance for the client.
• Configured the automatic and interactive email archiving.
• Worked on reduction of overhead support.
• Worked on increasing the email scale with the growing enterprise.
• Worked on enabling regulatory compliance.
• Integrate OpenText Email Archiving with existing mail client interfaces for optimization.
• Worked on providing immediate access to archived email.
• Worked on administering from a single interface.
• Worked on extending the solution with optional search capabilities.
• Enabled the remote access to archived email.
• Installation and Configuration of OpenText VIM Vendor Invoice Management, and Document Pipeline Info for SAP to provide DM/RM Document Management / Records Management capability for Marathon's SAP related business units SRM, AP, HR documents.
• Troubleshooting and resolving Orphan files, missing files and corrupted files in LES and LEA environments
• Supporting Livelink System Administration for various Livelink modules Archive, SAP, Enterprise Publisher, LifeCycle Mgmt., Records Management DM/RM, Indexing, Enterprise Connect, Searching, Directory Services, Workflows, Physical Objects, Web reports, CLM services for SharePoint and others.
• Participated in Gathering Information on current company’s legacy systems, business processes and activities. Analyzed business requirements, determining organizational structure, classifying business units/locations, determining company codes and profitability centers (AS-IS - TO-BE).
• Worked on configuration of Invoice processing - Open Text VIM, Check Handling, Manual Non-PO Invoice processing using VIM & payment processing in Account Payables (FI-AP).
• Worked on Implementing & customizing VIM 5.2 and then the upgrade to VIM 6.0 version.
• Resolved issues related to Automatic Payment Program (APP), Account Assignment, and interest calculation on open items, foreign currency valuation, regrouping of line items, check management and void reason codes.
• Worked on different Non PO invoice processing - VIM (Open Text imaging tool), US doc type, VIM admin utilities, VIM reporting, ON PO Invoices (EDI).
• Participated in transferring G/L accounts, vendor master data using LSMW. Modified the data with addition of payment terms and interest calculation.
• Developed Unit and Integration test plans and prepared test scripts and also monitored defects using HP Quality Center, also worked extensively on IDOC’s for various inbound/outbound interfaces and worked in Solution manager environment with tasks including change control management, testing etc.
• Involved in the Enhancement project as well as post-go-live support for client.

Confidential, IL

Open Text ECM Consultant

Responsibilities:

• Involved in various Project Management related activities such as Project Proposal, Scope Definition, Cost Estimation, Requirements Gathering, System Capacity and Performance Assessment Resource Allocation, Development Activities, Business Practices, Testing and Documentation, Project Roadmap, Project upgrade plan, Operating Level Agreement and Technology Operations System Support Guides, and executing project dashboard, status calls, Livelink Operational Play book
• Responsible for the day-to-day activities of the KL platform, negotiates with various business for to set expectations for release delivery
• Involved in ECM Platform Capacity and Performance assessment.
• Worked with various business and IT for requirements gathering and development activities.
• Worked on OpenText Imaging ExchangeLink and OpenText Imaging NotesLink.
• Worked on ExchangeLink and NotesLink to integrate emails from your mail system into SAP applications, i.e. link them with SAP objects.
• Worked on ArchiveForm: A form required for storing Exchange objects (e.g. e-mails) interactively on the OpenText Email Archiving for Microsoft Exchange.
• Worked on Optimizing email server performance for the client.
• Configured the automatic and interactive email archiving.
• Worked on reduction of overhead support.
• Worked on increasing the email scale with the growing enterprise.
• Worked on enabling regulatory compliance.
• Integrate OpenText Email Archiving with existing mail client interfaces for optimization.
• Worked on providing immediate access to archived email.
• Worked on administering from a single interface.
• Worked on extending the solution with optional search capabilities.
• Enabled the remote access to archived email.
• Lead the ECM System upgrade effort from OpenText Livelink version 9.7.1
• Lead the Storage Data Migration effort from EMC Celera/NetApp to EMC Isilon/Centera
• Lead the Platform migration effort from Physical to Virtual.
• Leads and facilitates KL Tactical/Tenical Team.
• Lead and developed high level migration approach to migrate Legacy storage EMC Celera, Centera to newer storage EMC Isilon, and workflow migration from KL to Oracle BPMS.
• Analyzed various business issues, provided different suggestions/solutions for some gaps found in the gap analysis.
• Responsible for managing and allocating daily problem tickets and generating weekly metrics of open issues.
• Involved in configuration of house banks, bank account, check lots for the company code and tested outgoing payments and discussed with end user for GL account structure and defined lock box process, control parameters and posting rules for automatic assignment.
• Involved in configuration of defining various valuation methods and assigning different GL accounts for taking automatic postings in Foreign Currency Evaluation.
• Maintained Internal Order settlement parameters created and maintained settlement Distribution rules according to different posting periods and supported end users for month end process including depreciation run and carried out various reports.

Confidential, TX

Open Text ECM Consultant

Responsibilities:

• Worked on the Business blue-printing sessions, created functional & technical specs, SAP Archiving Business rules Swim lanes.
• Worked closely on Installation activities of Archive Server 16, Vendor Invoice Management, Invoice Capture Center, Enterprise Scan, and Open Text Windows Imaging Viewer.
• Worked on installation, requirement gathering and configuration of OpenText Stream server (Now called Document Presentment).
• Worked with configuring OpenText email archiving to archive the emails based to specific criteria such as location, month etc.
• Worked on setting up ICC - Applications, Hotspots, and Cluster for countries in North America, Asia-Pacific, Europe, and Middle-East & South America.
• Monitoring and creating resolution plan for daily paper invoice load into SAP Archive Server which included document pipeline, archiving and OCR extraction of paper invoices.
• Worked on training OCR for various complex invoice images, multiple vendor invoice templates and troubleshooting OCR adaptive recognition issues.
• Worked on modifications to user roles, access and visibility for different DP exceptions.
• Worked extensively on country specific header indexing screens and line item indexing screens, Configured ECC workflow work centers and assigned to VIM template roles.
• Worked on creating new fields in VIM Indexing screen and mapping them either on ICC or with IDOC depending on the type of input for the DP.
• Done extensive customization to achieve high security vis-a- vis VIM roles, Work centers and WF.
• Worked on setting up the VIM Approval portal for web approvals and mobility integration.
• Worked on issues with VIM Approval portal for web approvals which include different concepts such as invoice forwarding, invoice escalation along with approval overriding.
• Enhancements and modifications related to VIM email notifications, VIM Analytics report, and Month-end & Year-end closing reports as per the client requirement.
• Worked on Scanning and viewing of Images of Invoices as part of Open Text Vendor Invoice Management (VIM).
• Worked with users in setting up the substitutes in Invoice Approval Portal of VIM, troubleshooting the WF issues, role resolution issues and back ground VIM jobs.