PROFILE SUMMARY:

• Ardently result - driven and coherent salesforce certified consultant with over twenty years of finesse and experience in CRM, MDM and ERP projects in assimilation of Business Requirements, Analysis, Business Process Optimization, Design, Gap Analysis, Development, Quality Testing, Deployment, Post Implementation Review and Documentation of business applications, using Salesforce.com’s Sales, Service & Marketing Cloud, Chatter and Custom applications.
• Implementing complex business logics using Apex Classes, Methods, Triggers & Expressions, Building Custom Pages using Visualforce, Custom, Standard Controllers & Controller Extensions, Integration using SOAP API, REST API, Bulk API, Metadata API, Apex, DML, SOSL & SOQL, WSDL- Enterprise, Partner, Metadata, Apex API, Callouts and Triggers, Building applications for API using Java and C#, Organization & User Setup, Security Control & Data Access, Configuration and Customization of-Standard and Custom Objects, Custom Tabs, Standard and Custom Felds, Picklists, Dependent & Controlling Picklists, Formulas and Lookups, Master - Detail Relationships, Audit Trail, Data Validation, Page Layouts, List Views, Record Types, Business Processes, Sales Process, Email Administration, Workflow Rules, Web-to-Lead, Web-to-Case, Email-to-Case, Assignment Rules, Auto-Response Rules, Account, Contact, Leads, Solutions and Custom Objects Data Import using Import Wizards, Bulk Data Import, Export, Upsert and Delete using Data Loader, Mass Transfer, Data Backup, Creation of new Reports, Building Dashboards.
• Migration of Configuration Changes using Force.com migration tool, Force.com IDE and Change Sets.

SKILLS:

• Sales Cloud
• Service Cloud
• Custom Applications
• Chatter
• Salesforce1
• SalesforceA
• Evaluation, selection and deployment of Custom application packages from AppExchange
• Building Custom apps for AppExchange
• Configuration of Standard & Custom Objects
• Customization of Fields, Picklists, Formulas & Lookups, Master-Detail Relationship, Creation of Junction Object
• Link, Complex data validation using Apex
• Configuration of Page Layouts & List Views
• Configuring Data Quality - Data Validation, Setup Audit Trail, Field Hist. Tracking, Debug Logs
• Configuration of Record Types, Roles and Role Hierarchy, User Profiles
• Configuration of Multi- Step Approval Processes, Visual Flows, Workflow Rules
• Configuration of Web-to-Lead, Web-to-Case, Email-to-Case, Assignment Rules, Queues and Auto-Response Rules, Escalation Rules, Email Templates
• Organization, User setup
• Security Control & Data Access
• Permission Sets
• Public Groups
• Setting up Multiple Currency
• Change Sets, Force.com-IDE, migration tool, Copado
• Mass Transfer
• Data Backup
• Data Import using Import Wizards
• Bulk Data Import, Export, Upsert and Delete using Apex Data Loader
• Modifying and Creation of new Tabular, Summary, Matrix, and Joined Reports using Report Builder
• Report Filter
• Bucketing
• Summarization & Grouping using Formulas & Visual Summaries
• Scheduling, Exporting & Emailing Reports, Enhanced Report Sharing, Dashboard Access
• Creation of Combination Charts
• Historical Trending
• Building Dashboards using Dashboard Builder
• Dashboard Filters, Dashboard Component Snapshot
• Filter Logic, Cross Filters
• Creating Custom Report Types
• Setting up Analytical Snapshots
• SOAP API, REST API, Bulk API, Metadata API
• Apex, SOSL & SOQL
• XML, JSON
• Enterprise WSDL
• Partner SWDL
• Metadata WSDL
• WSC
• Apex API, Callouts and Triggers
• Outlook Integration and Configuration
• Open CTI, Custom CTI Adapters
• Eclipse 4.5

TECHNICAL SKILLS:

Customization: Customization using Apex Classes, Methods, Apex Triggers, Eclipse, Building Custom Pages using Visualforce, AJAX and JavaScript, Creating Custom Controllers & Controller Extensions

Mobility: Salesforce1, SalesforceA for iOS, Android and Mobile Browsers

Middleware / Transport: MQ Series, BizTalk, HTTP, Web Services, JMS, SeeBeyond, Oracle Fusion

RDBMS: Oracle 11g, MS SQL Server 2014, DB2 11, MS Access

Languages: C, C++, Java 8.0, JavaScript 1.8, Visual Basic 10, CSS3, Ajax 15.1, SQL, PL/SQL

Web Programming: HTML5, DHTML, XML, WSDL, SOAP

Operating Systems: Windows, UNIX, Solaris, Linux, MS DOS

Project Management: MS Projects, MS Visio, Rally, Jira, Scrum Agile, SAFe Agile, DevOps, Waterfall & Iterative Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, NC

Salesforce Solution Architect

Responsibilities:

• Assessment of Confidential current PSA business processes, capabilities, systems landscape. Identification and articulation of current process and system gaps.
• Facilitating, advising and laying out Confidential Advanced Services business strategy roadmap and translation into IT strategy roadmap
• Defining Confidential Advanced Services Automation program execution plan and facilitate execution thereof
• Laying out Scrum execution plan, QA Testing plan and IT Operations Management plan within cognizance of DevOps philosophy, for optimization of execution of Development, Testing and Deployment processes, using Copado and GitHub
• Organizing working sessions and coordination among business SMEs, Product Manager and Product Owner for Feature grooming and documentation thereof in Rally
• Designing functional and technical solutions in conformance with defined Features
• Building working prototypes on Salesforce.com sales cloud, Services cloud and FinancialForce cloud in congruence with Feature definitions and functional & technical design. And demonstration of prototypes to Business and IT stake holders to aid visualization and concretize conceptual models for stake holders’ affirmatively convincing buy-in
• Coordination with Product Owner, Scrum Master and Developers for Story Grooming, effort estimation and smooth code build within purview of DevOps, using Rally
• Facilitation of QA Testing, Performance Testing and UAT Testing - planning, test case, execution
• Mentoring development team with timely and qualitative resolution of defects
• Coordination with IT operations team for code deployment and optimal release management within DevOps sight, using Copado
• Facilitating and coordinating post-production support and concurrent ongoing enhancements

Confidential, IL

Salesforce Solution Architect

Responsibilities:

• Leading an assessment and strategy initiative for “business transformation and consolidation of three disparate, multi-lingual and multi-currency salesforce.com orgs into a single global salesforce org”.
• Assessment of Confidential current salesforce.com landscape & SWOT analysis of existing CRM processes & systems
• Technical assessment and analysis of current salesforce.com orgs to assess - application and integration architecture, processes, technical bottlenecks, pain-points and gaps, Apex Classes, Approval Processes, Custom Applications, Custom Labels, Data Migration, Email Templates, Email-to-case Settings, Escalation Rules, Exception Handling, Field Level Security, Global Actions, Licensing, coding best-practices, Network Access, Objects, schema, Page Layouts, Password Policy, Picklist Values, Public Groups, Record Types, Reports, Security & Access, SSO Settings, Static Resources, Tabs, Translations, Triggers, Users, Validation Rules, Visual Flows, Visual Workflows, Visualforce Pages and Workflow Rules
• Lay out Confidential global salesforce.com strategy road map to achieve multi-dimensional growth and competitive edge by means of global business processes harmonization, standardization & cutting-edge tools in tandem with industry-best-practices; concomitant with user experience rationalization, smooth user adoption & total cost of ownership optimization
• Design near-term, mid-term and long-term Confidential global salesforce.com landscape and execution plans thereof
• Preparation of detailed effort estimates for implementation of proposed consolidated global salesforce.com architecture
• Design functional and technical layouts for consolidation of existing disparate salesforce.com orgs into single global org
• Designing global templates for smooth transition and on-boarding of new business user groups on Confidential consolidated global salesforce.com org

Confidential, MO

Salesforce Solution Architect

Responsibilities:

• Program planning and execution in multiple capacities of - Strategy advisor, Solution Architect and Scrum Master, in respective stages of the program.
• Detailed analysis and documentation of Confidential global salesforce org consolidation program critical success factors and KPIs, covering strategic, tactical, executional and operational drivers and governance. Presentation thereof; to program stake holders and facilitation of accedence thereto
• Facilitation of synergization and alignment of IT and business strategies and laying out strategy road map
• Chart out functional critical success factors, best practices, recommendations and implementation thereof
• Analyze Confidential existing global salesforce foot print, current-state analysis and identification of Confidential salesforce org consolidation critical technology enablement drivers and implementation thereof

Architect

Confidential

Responsibilities:

• Organizing, conducting and driving workshops with business users and IT teams for assimilation of - existing salesforce foot prints; across each regional salesforce orgs and future-state requirement
• Current-state analysis, gap analysis
• Designing application architecture, Integration architecture and data migration design
• Logical and physical data mapping for integration between salesforce global instance, regional orgs, SAP & Informatica MDM. Designing accounts consolidation and accounts hierarchy
• Screen flow analysis and metadata analysis of existing regional orgs
• Standardization of - foundational capabilities and global business processes
• Global salesforce schema design and standardization
• Detailed analysis and evaluation of salesforce lightning experience capabilities for adoption
• Building and demonstrating multiple POCs
• Laying out design and development best practices, designing code migration strategy
• Project implementation using Scrum Agile methodology and Scrum governance facilitation using Rally and Jira
• Coordination with PMO, Product Owner and other scrum teams for sprints harmonization
• Writing user epics, stories and tasks, stories prioritization, sprints planning & grooming, story grooming
• User stories and tasks allocation and optimization, leading and mentoring development team
• Driving sprint standup, facilitating demos and sprint retrospective
• Facilitate timely and qualitative sprint and program deliverables
• Coordination with QA team for logging, allocation, tracking and resolution of defects
• Drive code consolidation and migration and deployment to higher environments using change sets, force.com IDE, ANT based migration tool and Copado
• Facilitating onboarding of LOB on salesforce global instance

Confidential, TX

Sr. Salesforce Solution Architect

Responsibilities:

• Providing architectural and technical advisory during User Sessions for business requirements collection and building user stores and use cases
• Gap Analysis, Functional Design, System Processes Design, Salesforce application Screen Flow Design
• Logical and Physical data map for UI Fields, Data Migration and Integration, Identification and documentation of Gaps
• Analysis of Reporting and Metrics Gap Analysis and documentations thereof
• Laying out development technical best practices for the project
• Leading and mentoring development team and coordination between functional, project management and technical team
• Coordination for Sprint planning and prioritization of user stories for each sprint
• Technical delivery ownership for qualitative and timely delivery of code and code migration during Sprint cycles
• Designing data migration strategy and Integration architecture
• Designing and documenting Salesforce Objects Relationship and Physical schema
• Documentation of Salesforce applications low level Technical Specifications for UI components, Data Migration and APIs
• Designing Salesforce data access and security model
• Definition of technical and development best practices for the project
• Development of prototypes and demonstration of proof-of-concept
• Designing development approach, salesforce environments and code migration strategy
• Integration using Apex Web Service and Callouts
• Creating custom Apex Classes and methods
• Building Custom Pages using Visualforce, Standard Controllers & Controller Extension
• Configuring AppExchange Third Party Tool “Conga” for Quote and Contract Management
• Planning, documentation and coordination for execution of System Test, SIT and UAT
• Coordination for test defects logging, assignment and resolution thereof
• Coordination for preparing end user training manual and execution of end user training
• Preparation and execution of cut-over plan
• Facilitation of business user onboarding

Confidential, IL

Salesforce Architect

Responsibilities:

• Organization and execution of User Sessions for business requirements collection and documentation of Functional Requirement Specifications
• Functional Analysis, Sales Organization’s Business Process Map, Gap Analysis, Functional Design, Sales System Processes Design, Salesforce application Screen Flow Design
• Bulk Data Load and Integration data mapping, Identification and documentation of Bulk Data Load and Integration Gaps
• Analysis of Reporting and Metrics Requirements, Gap Analysis and documentations thereof
• Analysis, recommendation and design of Confidential Internal and external collaboration approach using Chatter
• Analysis, Planning and recommendations for implementation and Management of Dynamic Multiple Currencies in Salesforce. Designing Salesforce customization translations and the translation maintenance approach.
• Evaluation of CTI drivers from AppExchange and recommendation for selection of the package to meet business needs
• Planning, documentation and coordination for execution of System Test and User Acceptance Test
• Coordination for test defects logging, assignment and resolution thereof
• Detail Design Documentation for Salesforce applications low level Technical Specifications
• Designing Sales Cloud Data Model and Objects Relationship Model
• Planning and Designing Bulk Data Load approach for Loading Accounts and Contact Data from SAP and MDM to Salesforce, Physical Data Map and documentation thereof. Defining exception handling approach
• Collaboration with External Systems teams, Designing Integration Architecture for Integration of External applications with Salesforce.com and the low level Technical Specifications document. Definition of error conditions and resolution approach
• Preparation of Salesforce Reports and Dashboards Technical Specifications Document
• Designing Salesforce data access and security model for all Business Units
• Designing Salesforce customization version compatibility, upgrade propagation and risk mitigation approach
• Definition of technical and development best practices for the project
• Development of prototypes and demonstration of proof-of-concept
• Creation of Custom Fields, Creation of Custom Controlling and Dependent Picklists, Creation of Lookup Filters, Creation of Custom Formula Fields, Creation of Cross Object Formula Fields, Creation of new Profiles by cloning Standard Profiles, Creation of new Page Layouts by cloning Standard Layouts, displaying Custom Fields on Page Layouts and associating Page Layouts with Profiles. Creation of Custom Record Types for displaying only the respective Picklist Values for the Related Profile of the Business Units’ Users, Creation of Custom Links, Creating Data Validations, Configuring Account Team and the Related List, Configuring Roles and Role Hierarchy
• Creation of new Business Processes for respective Business Units, Configuring Opportunity Team and Related List, Customizing Search Layouts, Changing Labels of Standard Fields, Configuring Territory Management for assignment of Accounts, Configuring Territory Hierarchy, Creating Account Assignment Rules, Configuring Outlook for Salesforce, Configuring and Customizing Web-to-Lead, Lead Conversion and Auto-Response Rules, Configuring Assignment Rules. Configuring Queues and List Views
• Real-time integration with external applications using SOAP API Web Services and Apex, and Enterprise WSDL
• Bulk Data Load using Data Loader for Importing Account and Contact records from Customer Master and SAP using SQL Loader

Confidential, CA

Salesforce Solution Architect

Responsibilities:

• Project Implementation using Agile Methodology, comprising of total three releases, each of six sprints, sprints spreading across two weeks each
• Coordination with Scrum Master and Product Owner for high level requirements and user stories in each sprint, prioritization of user stories for sprints and refinements of requirements
• Creation of Custom Objects, Custom Fields, Creation of Custom Pages using Visualforce, Creation of email templates, Custom Calculated Fields, Creating Custom Picklists and modifying Standard Picklists, Creation of Custom Tabs and Links. Configuring and Customizing Web-to-lead to capture Leads on the portal www. Confidential .com and directing them to Salesforce.com, Creating Auto-Response Rules, Customizing Lead conversion process to create Opportunity records and create or update Account and Contact records, Creation of Queues, Creation of Assignment Rules, Configuring Chatter, Configuration of Feed Tracking, Configuration of Product Book, Price Book, Quote Management, Order Management
• Creation of new Profiles, Users, Roles, Role Hierarchy, Public Groups, Permission Sets, migration of code from Dev to Test and Test to Prod instances using Change Sets, Mass Transfer of Records, Data Back up using Weekly Data Export Service
• Creation of Custom Summary Reports and Matrix Reports by modifying Standard Reports. Creation of Custom Dashboards by incorporating Custom Components. Creation of Custom Folders, Configuring Reports Sharing using Folder Visibility Settings Scheduling Report Runs and emailing Reports
• Integration with Order Fulfillment System using REST API, JASON, SOAP API Web Services and Partner WSDL
• One-time Bulk Data Import of Accounts and Contact Data from existing Siebel application using Data Loader, Scheduling Daily export of Order data using Data Loader

Confidential, CA

Salesforce Architect

Responsibilities:

• Planning and Accomplishment of Technical endeavors in implementation of two instances of Salesforce.com Service Cloud
• Coordination with Program Management Team, Project Management Teams, Technical Teams, Client IT Team and Business Users to assess existing state and provide assistance with Technical Leadership in laying down Program and Project level Road Maps to accomplish long and short term Business and IT Goals
• Planning, Preparation and Presentation of Business Cases for Technical and Functional Assessment, Cost Benefit Analysis and Recommendations to facilitate selection of optimal solutions for fulfillment of Business and IT Objectives
• Hands-on Development and Demonstration of working Prototypes to substantiate Proof of Concept - Creation of custom objects, Custom Fields, Custom Tabs, Custom Page Layouts, Custom Profiles, Configuring Activity Management and Solutions Management, Configuring Workflow Rules, Email Alerts, Validation Rules and Approval, Configuration and Customization of Web-to-Case, Email-to-Case, Auto-Response Rules, Queues, Assignment Rules, Escalation Rules, Creation of Custom Reports and Dashboards, Bulk Data Import of Account and Contact data using Data Loader, Migration of the code from Test Sand Box to the Production instance. Configuration of Salesforce Console for Service, CTI Integration using AVAYA Custom CTI Adapter, Daily Batch Load of Account and Contact Data from Customer Master, Weekly Data Backup
• Preparation and Presentation of Project Cost Estimates and assisting IT Leadership with preparation of Budgets
• Preparation of Low-Level Project Plan & Resource Plan for timely & qualitative accomplishment of Project Milestones
• Coordinating and organizing user sessions for Business requirements
• Coordination with Functional team for Translation of Functional Requirements into Technical Specifications
• Documentation of Technical Detailed Design Documents and Performing Gap-Fit Analysis
• Driving over-all Technical Development work streams of Program - Allocation of work items, coordination and mentoring on-site and off-shore Technical development teams and insurance of cohesiveness, productivity, timely and qualitative project deliverables, with close focus on reporting periodic progresses and bridging communication between Program and Project Management, Business and IT groups and Technical teams
• Infrastructure Architecture Planning, Documentation, Presentation and Implementation
• Coordination with QA Teams for Planning, writing Test Scripts, Executing QA Testing, SIT and UAT and reporting of bugs
• Allocation of work items to Technical Teams for timely resolution of bugs and deployment of codes
• Coordination, planning and timely migration of configuration metadata from Development to Test Sandboxes and Test to Production Environments

Confidential, MA

Salesforce Business Process Lead

Responsibilities:

• Coordination and bridging communication between Technical team, Project Management Team & Business Users
• Preparation and consolidation of Project Plans into master Project Plan
• Organization and accomplishment of user sessions with Business users for gathering Business Requirements
• Documentation of the Functional Requirement Specifications
• Planning, Execution and documentation of Logical Data Mapping
• Execution and documentation of Gap Analysis
• Interaction with various Sub-Organizational Business Users for assessment of respective group’s Business models to assimilate Business Process Flows for each functional areas of each Sub-Organizational groups
• Detailed documentation of Business Process Flows
• Recommendation, planning and execution of measures for Optimization of Business Processes
• Recommendation, planning and execution of measures for Cross-Functional Business Processes Linkage alignment to yield Operational Efficiency Enhancement
• Mapping of existing Business Processes with Salesforce Business Processes
• Coordination with Salesforce Technical team to facilitate translation of Functional Requirement Specifications to Technical Detailed Design Specifications
• Planning and documentation of Test Cases
• Facilitate Execution of Unit Test, Systems Integration Test, QA Test, Performance Test and User Acceptance Test

Confidential, GA

Technical Architect

Responsibilities:

• Coordination with Business Users, Project Management Team, Oracle UCM SMEs, UCM, Fusion and all Legacy application teams
• Coordination with all teams for timely and qualitative project milestones
• Mentor and lead technical development team
• Designing and Implementation of Infrastructure Architecture
• Data Profiling of Legacy systems
• Designing and documentation of Integration Architecture
• Logical and physical Data Mapping between UCM, Fusion and all Legacy Systems
• Detail Design Documentation
• Designing xsds
• Configuring Systems Registration
• Configuration of Auto and Manual Match Threshold
• Designing and Configuration of Survivorship Rules
• Configuring Data Quality Setting, Third Party Vendor Parameters and Mappings
• Configuration of System Preferences
• Data Mapping- Legacy to EIM to SDH to Base
• Configuration of BDM Workflow Process
• Execution of EIM Process and BDM Workflow Process for one time bulk data load
• Monitoring, Debugging and performance tuning of Bulk data load
• Data Mapping for Real Time Interfaces
• Configuration of SDH and CIF Integration Objects
• Configuration of Vanilla Business Services
• Writing Custom Business Services
• Designing and Configuration /Coding of Exception Handling
• Configuration of Workflow Processes for Real Time Interfaces
• Creation of Profile Configuration for Data Handling and Connection Sub Systems
• Configuration of JMS Receiver
• Coordination with QA Team for creation of Test Scripts and execution of SIT, QAT and UAT
• Execution of Bulk Data Load and Real Time Data Load into the Production environment
• Knowledge Transfer to Support Team
• Post Production Support

Confidential, MO

Technical Architect

Responsibilities:

• Drive efforts for the Industry Best Practices, State-of-the Art Technical Solutions
• Coordinating organization of user sessions for Business Requirements using SDL methodology
• Collection, validation and documentation of Business Requirements using SDL methodology
• Business Analysis
• Gap Analysis
• Designing, documentation and presentation of Technical Solutions
• High Level and Detail Design
• Detail Design of Exception Handling
• Coordination with Oracle Expert Services for validation of Detail Designs
• Coordination with other teams for cohesive and smooth operation
• Assist Project Management Team in preparing time estimates and resource planning
• Measures to ensure adherence of Project Budget
• Qualitative and timely accomplishments of project milestones
• Mentor and lead technical development team
• Logical Data Mapping
• Physical Data Mapping using Siebel Data Mapping Engine
• Creation of Integration Objects
• Creation of Custom Business Services using eScript
• Creation of Workflow Processes
• Creation and Configuration of Siebel MQ Series Server Receiver
• Creation and Configuration of Data Handling and Connection Sub Systems
• Configuring IFB files
• Writing stored procedures
• Running EIM jobs
• Monitoring and issue resolution
• Performance tuning
• Creation of External Business Components and displaying data in UI
• Functional & Technical Design of Siebel CTI component
• Designing and documentation of CTI process flow
• Configuration of Siebel screen pop for Siebel CTI
• Configuration of Avaya IC driver
• Configuring Commands, Events, Event Responses, Event Logs and respective parameters
• Configuration of Siebel Communication Server for Siebel CTI
• Performance tuning of screen pop

Confidential, MD

Integration Architect

Responsibilities:

• Lead a team of off-shore resources
• Collection and documentation of Business Requirements
• Designing Integration Architecture
• Technical Design and Documentation
• Data Mapping
• Configuring IFB files
• Writing stored procedures
• Running EIM jobs
• Monitoring and issue resolution
• Performance tuning
• Automating the EIM job using batch file and Windows Scheduler

Confidential, WA

Integration Lead

Responsibilities:

• Mentor off-shore and on-shore team
• Designing Integration Architecture
• Technical Design documentation of the Integration
• Configure IFB files
• Run EIM process
• Monitoring and issue resolution
• Performance tuning
• Data Cleansing using DQXI
• Automating the daily EIM load using Batch files, Stored Procedures and Windows Scheduler

Confidential

Integration Architect

Responsibilities:

• Mentor a team of developers
• Drive and bridge functional and technical aspects of the project
• Communication with Business users to gather and validate business requirements
• Designing Integration Architecture
• Technical Design documentation of the Integration
• Data Mapping
• Generating XSD files
• Creating External and Integration Objects
• Creating Virtual Business Component and writing custom Business Service to Support the VBC
• Data Mapping using Siebel Data Mapper
• Writing Custom Business Services and calling these Business services in Workflow Processes
• Creating ASI Proxy Business Services
• Creating Inbound and Outbound Web Services
• Generating and Importing WSDL files
• Creating Workflow Processes
• Creating Workflow Policy to trigger Workflow Processes
• Creating Runtime Events, Action Sets and Rule Sets
• EIM Data mapping
• Data massaging
• Configuring IFB files
• Loading EIM tables
• Running EIM Jobs
• Monitoring and debugging the EIM load
• Performance tuning
• Documentation

Confidential, TX

Integration Lead

Responsibilities:

• Data Mapping
• Technical design documentation
• Creation of Integration Objects
• Creation of External Business Components to display data on UI
• Creation of Workflow Process
• Creation of Inbound Web Services using Siebel Client
• Generation of WSDL using Siebel Client
• Creation of Outbound Web Services using Siebel Tools and External WSDL file
• Exception Handling
• Data Mapping
• Technical design documentation
• Loading EIM tables using SQL Loader
• Configuring IFB files
• Running EIM tasks
• Trouble shooting
• Performance tuning

Confidential, CA

Technical Architect

Responsibilities:

• Communication with Business Users to gather and validate business requirements
• Designing Siebel Server Architecture
• Technical Design of the Application
• Designing Integration Architecture
• Installation of Siebel Servers, Clients, setting up environments and Server Administration
• Implementation of Web Single Sign-on using LDAP
• Configurations and customization using Siebel Tools, Browser Scripts, Server Scripts
• Bulk data load using Siebel EIM
• Near Real Time and Real Time Integration using Siebel EAI, MQ Series, HTTP Adapter, Workflow Processes, Policies, Integration Objects, Out of the box as well as custom Business Services in eScript.
• Integration with CTI using Genesis Server
• Mentor junior team members and resolve technical issues
• Documentation

Confidential, CA

Technical Analyst

Responsibilities:

• Facilitation of release of new projects
• Minimization of daily Post-Production Service Tickets and Optimization of Resolution time of the Service Tickets
• Identification of major post-production, Technical & Functional Issues
• Analysis and Recommendation of Optimal Technical and Functional Solutions for the major identified Post-Production Issues
• To revisit and review the configurations for debugging issues relating to Screens, Views, Applets, Business Components, Business Objects, Links, Joins, MVGs, VBCs, User Properties, Extension Tables, Extension Columns, Indices, Business Component Server Scripts, Applet Server and Browser Scripts. Integration Objects, Workflow Processes, Workflow Policies. HTTP Transport settings, Middleware - SeeByond, settings, Out of Box and Custom Business Services, eConfigurator, Assignment Manager
• Performance tuning for configuration and integration
• Incremental Data Load using Siebel EIM
• Running Assignment Manager
• Creation of new Divisions, Positions, Employees
• Assigning Responsibilities
• Adding List of Values
• Technical and functional design Documentation

Confidential, FL

Sr. Developer

Responsibilities:

• To generate property set and call the EAI XML Converter’s Property Set to XML method to generate the xml
• For Dispatching the outgoing messages
• To drop xml messages into the queues of the respective Queue Managers
• For Dispatching the incoming messages
• Insert or Update of the Siebel Database
• Send Response
• Exception Handling
• Configuration & Customization using Siebel Tools, Smart Script, eScript
• Creation of Scripts, Pages, Questions, Writing Script and Question Programs
• Creation of new and modification of existing - Screens, Views, Variety of Applets, Pick Lists, Business Objects, Business Component, Links, Joins, Extension Tables, Extension Columns

Confidential, IL

Project Lead

Responsibilities:

• Coordination and facilitation between user groups (Abbott and FedEx)
• Coordinate and manage the Abbott development team to accomplish deliverables
• Coordination to facilitate communication between Abbott and FEDEX development teams
• Preparation and periodic review of Project Plan to monitor periodic deliverables, using MS Project
• Bridge the Business Users and development team
• Collection and documentation of Business Requirements
• Documenting the process flow diagram using MS Visio
• Designing integration architecture
• Preparing design document
• Logical Data Mapping
• Creation of Integration Objects
• Creation of MQ Series Receiver and Data handling subsystems
• Creation of Dispatch Rules
• Data Mapping using EAI Data mapping Engine and calling it in workflow process
• Creation of Workflow Processes and Workflow Policies
• Creation of Custom Workflow Monitor Agent, Workflow Action Agent and associate it with custom Workflow Policy
• Generating Triggers
• Writing custom Business Services using e-Script and calling these business services in workflow process.
• Database extension
• Facilitation of QA Testing

Confidential, CA

Integration Lead

Responsibilities:

• Data Mapping
• Creation of Integration Objects
• Creation of Workflow Processes
• Writing custom Business Services
• Developed multiple Integration pieces using MQ Series and Biztalk Adapters
• Documentation
• Requirement Gathering
• Data Analysis
• Gap/Fit Analysis
• Post Production Support
• Performance Tuning
• Unit Testing and QA Testing
• Data Mapping
• Creation of flat files from legacy system
• Configuring ifb files
• Loading the EIM Tables
• Running the EIM process and loading the Base Tables
• Documentation
• Creation of new and modification of existing - Screens, Views, Variety of Applets, Pick Lists, Business Objects, Business Component, Links, Joins, Extension Tables, Extension Columns using Siebel Tools and Siebel VB.
• Creation of Responsibilities and managing visibility using view and responsibility.
• Installation of Siebel clients and Servers.
• Setting up ODBC
• Creation of users and logins
• Local database extraction
• Running dev to prod
• Setting up Organization, Divisions, Positions, Employees, Products, LOVs.
• Siebel database administration.
• Active involvement in CMM level 2 successful certification
• Prepared all documents as per CMM guidelines, which were evaluated for successful certification.