SUMMARY:

• Business Analysis Customization and Integration of CRM Applications Project Management
• Senior techno - functional professional with over 20 years of experience successfully delivering large-scale CRM and ERP solutions, of which at least 5 years were in project management and team leadership roles.
• Experienced in SDLC and Waterfall as well as Agile, Iterative and SCRUM project management methodologies.
• Specialized in Confidential (9+ years) and Siebel (3 years).
• Provided expertise in projects in diverse environments.
• A combination of a strong engineering background, vast experience, and excellent communication skills, ensures constructive, efficient and measurable results for the client.

PROGRAMMING LANGUAGES AND PLATFORMS:

Java-script, J-Query

XML

Websphere

J2EE, JMS

Apex

MQ

Visual-Force

PhP/MySql

C++

PROFESSIONAL EXPERIENCE:

Confidential, Deerfield Beach, Florida

Salesforce Techno-Functional Architect

Responsibilities:

• WOFCO provides retail and lease finance services to Toyota dealers in 5 southeast states
• Salesforce service cloud implementation is to replace existing Filenet based application to manage service tickets create by Customer Service Reps at Mobile Alabama and St. Louise Missouri.
• Service Cloud implementation is being implemented using Lightning Framework for user-interface and Rest Web-services for legacy integration.
• Service ticket business processes are being implemented using Process-builder and factory based custom apex classes.
• Convert classic Apex components to Lightning Components

Confidential, DC

Salesforce Solutions Architect

Responsibilities:

• Worked on prototype developed on Salesforce for performing inspections using hand-held devices.
• Developed Data-Structure and Data Exchange format for Future state Inspection Applications
• Developed a tool for managing inspection protocol and worked on producing inspection reports
• Developed SLDS(Salesforce Lightning Design System) based interface to view decision tress.

Confidential

Salesforce Solutions Architect

Responsibilities:

• Developed a prototype in SLDS(Salesforce Lightning Design System) to build a Policy Management Application.
• Sovereign was looking to re develop their existing Salesforce application that can dynamically build policy applications based on rules.
• Developed a SLDS based scriptBuilder that can build dynamic questions for both Creating new policy to handling policy customer service tickets.
• Developed dynamic user-interface based on XML.

Confidential, Washington, DC

Salesforce Solutions Architect

Responsibilities:

• Working on Grant Management Application development on Force.com platform
• Completed a prototype in Salesforce Lighting Design System(SLDS) .
• Custom Application Solution Design of Phase-2 of the Grant Management Application.
• Database design for Grant Management application.

Confidential, Philadelphia

Senior Salesforce Consultant

Responsibilities:

• Converted existing visualforce based Visual Editor application to Salesforce1.
• Performed enhancements to Salesforce Sales Cloud
• Performed monthly release management.
• Mentored team on Salesforce Sales Cloud.

Confidential, Washington, DC

Senior Salesforce Solutions Architect

Responsibilities:

• Implemented Open311 REST web-service using Salesforce REST web-services.
• Integrated Salesforce Service cloud with legacy applications using Web-services
• Implemented HTML5 based mobile application for Service Data for Android and IOS.
• Cleansed and loaded historical case data using ETL tool Talend.

Confidential

Senior Salesforce Consultant

Responsibilities:

• Designed and developed a prototype using Canvas for Service Console of Service Cloud..
• Developed components necessary to integrate Salesforce with legacy applications using Canvas and ESB.
• Developed components necessary to integrate Salesforce with legacy applications using Publish/Subscribe event management
• Customized Service Console to in corporate canvas and navigation.

Confidential

Senior Veeva Integration Consultant

Responsibilities:

• Designed and developed Integration between Veeva and SAP
• Developed components necessary in Veeva/Salesforce for synchronizing customer and order details
• Used ETL tool Talend for data-migration
• Integrated Adobe EchoSign with Veeva for electronic signing of agreements

Confidential

Senior Consultant

Responsibilities:

• Designed and developed sales planning tool for direct customers of Confidential
• Integrated Salesforce with Data Warehousing and custom forecast application
• Developed a report and dashboard for sales planning

Confidential, Germantown, MD

Senior Consultant

Responsibilities:

• Developed a wizard for order fulfillment
• Integrated Salesforce and SAP ERP system for order processing

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Developed rich search user-interface using Jquery/Visual-force
• Provided workaround to customize standard salesforce lookup
• Developed Ant scripts to deploy code and object changes to production
• Developed a Visualforce dispatcher to launch standard and custom page

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Developed a custom Force.com application prototype using rich user-interface using Jquery/Visual-force for managing projects using grants given to government agencies to make their buildings energy efficient
• Replaced an existing application with Lotus-Notes

Confidential, Washington, DC

Senior Consultant

Responsibilities:

• Created Confidential solution to replace 3 CRMs.
• Integrated Confidential with SAP MDM as account master to create account
• Integrated Confidential with SAP billing system for order processing
• Implemented Salesforce for international sales with multi-currency, multi-language complications
• Mentored in-house IT team in Confidential, Force.com platform.
• Migrated data with Talend ETL

Confidential, Columbus, OH

Senior Consultant

Responsibilities:

• Integrated a Confidential instance with a marketing database known as Confidential
• Created a SOA orchestration layer using Apex classes to enable integration using a Confidential web-service
• Built multiple Visual-Force pages to perform “search” and “add/modify” transactions on the marketing data in Confidential .

Confidential, Tampa, FL

Senior Consultant

Responsibilities:

• Provided architectural and integration support for existing Confidential implementation
• Customized a Confidential sales cloud instance for Confidential ’s Lotus-live and Cloud Computing products.
• Integrated an existing instance of Confidential with a new instance using email receiver which processed leads coming as emails from the existing SFDC instance

Confidential, Rye, NY

Senior Consultant

Responsibilities:

• Worked on the international rollout of a reporting application built on the Force.com platform.
• Reporting application was 100% custom application with features to handle both multilingual and multi-currency requirements.

Confidential, Andover, MA

Solutions Architect

Responsibilities:

• Architected real-time integration of a Siebel CRM used in other business areas and Confidential for the Defined Contribution unit of Putnam.
• Siebel to Salesforce data-migration and real-time integration was carried out using Informatica-on-demand ETL and Salesforce Webservices.

Confidential, Reston, VA

Product Manager

Responsibilities:

• Integrated campaigns and leads in Confidential with Single-Sign-on based web portal using the Tamino XML database
• Built and exposed a Force.com platform based Apex class to be used by a .net based c# code

Confidential, Silver Spring, MD

Solutions Architect

Responsibilities:

• Developed triggers, Apex classes, and custom Visualforce UI pages
• Was involved in data cleansing and loading of data from existing CRM application.
• Used Cast-Iron/Talend ETL tool for data migration.