SUMMARY:

• Over 15 years of experience delivering high - quality enterprise SaaS/cloud applications.
• Proven expertise in providing technical leadership and oversight to large teams.
• Expert in: Salesforce - Project Management - As-is & To-be Documentation - Test Plans - Enhancements
• Successful Communication capability - Functional as well as Technical:
• Able to understand, anticipate and articulate business wants, needs, functionality, and present technical and design specifications for Salesforce.com configurations, customizations and integrations.
• Expert at utilizing Force.com for Sales, Service, Case Management, Data Analytics and Marketing needs.
• Effectively prioritize to deliver and manage C level expectations using exception reporting.
• Foster Collaborative Relationships: Be a trusted advisor for Management, End users, IT, engineering, QA, and other internal/ external vendors and stakeholders. Effective in Vendor relationship management.
• Successfully Manage Portfolio of Projects: Manage risk; utilizing excellent communication, planning and facilitation skills. Motivate and lead Project/Program Managers and the entire team to deliver consistently across all project phases (requirements, design, development, release, beta and ongoing support).
• Enterprise Integration & Architecture -- Synergy of Business Acumen, Architecture and Technology:
• Implementing appropriate architecture, design and quality decisions for multiple technologies (Apex, Visualforce, Heroku, AWS, Java, Oracle, PaaS, IaaS, Apache, etc.).
• Salesforce administration - data and user security, workflows/process flows, OWD, data migration, validation.
• Developing high usability solutions using Visualforce. Deep expertise in managing and integrating data in Salesforce.com using Apex as well as integrating with multiple ERP’s (SAP etc.) using native API’s
• Expert at decision making and articulating - Master Data Management, Case Management, High Frequency Case Resolution, email Case integration, SSO, External Data Connectivity in Salesforce.com
• Leverage cross-functional and cross-platform knowledge to develop best practice designs in support of complex business processes. Broad, full-stack engineering expertise for SaaS/Cloud applications.

TECHNOLOGY EXPERTISE:

Platforms: AIX, UNIX, Linux, HP-UX, Windows Server, Symbian

Databases: Oracle, SQL Server, MySQL Application Servers WebLogic, Sun One, Apache Tomcat, IIS

Tools: & Languages J2EE, XML/XSL, JDBC, Struts, AJAX, SOA, ETL, EJB, SOAP, ILOG, C, C++, Ruby on Rails, Apex, Visualforce, Force.com API.

PROFESSIONAL EXPERIENCE:

Confidential, Silicon Valley, CA

Principal Consultant/Architect

Responsibilities:

• Managed multiple customer projects and proof of concepts including Lightning set-up.
• Managed business requirement documentation, user guides, project management deliverables and documentation for off-shore developers and set up POC implementation demo of Service Cloud for a financial sector company.

Confidential, CA

Salesforce.com Leader

Responsibilities:

• Defined and implemented SFDC Admin policies for customers (e.g. Insurance Vertical, Financial Sector)
• Identification of user requirements globally, understand the "as is" environment and reconciliation of user requirements to the system capabilities
• Setup profiles and permission sets for multiple applications in the same org, including integration with JIRA.
• Security requirements for geographies and product lines with multiple Approval, Process and Workflow rules.
• Successfully provided technical assistance to a team that:
• Architected and Implemented complex Force.com packages (applications using APEX and Visualforce), for various Fortune 1000 companies, using standard as well as custom data objects, Service Cloud capability, creating 50 screens (Visualforce) and batch programs (Apex and SFDC REST API).
• Enabled effective and low cost Customer Case Resolution using
• SFDC communities, Knowledge and customer self-service to reduce ticket flow.
• Enabled dynamic routing and work-loads, using workflows, Apex triggers, process flows and record sets.
• Implemented standard and custom functionality for Lead Qualification & Conversion, Opportunity Stages.
• Integrated data between multiple applications seamlessly - NetSuite, Zuora, SAP, Salesforce.com, JIRA, Oracle, Dun & Bradstreet, Experian, J.D. Edwards, PeopleSoft. Used External Data Salesforce.com connectivity.
• Extensive usage of Informatica, Talend, Boomi, AWS, Java, Visualforce, Apex Triggers & Data loader etc, integrating using SOAP and REST API’s.
• Implemented Automated QA, integrated test plans, Audits, user acceptance scripts and JIRA implementation.
• Implemented Email connectivity, SSO, Desktop Integration for Salesforce.com
• Developed Mobile applications replicating web functionality.
• Implemented Project Management best practices to
• Provide detailed Dashboards and Reports for managing multiple projects simultaneously.
• Detailed Microsoft Project plans and resource requirements.
• Lead regular status meetings with various stake holders.
• Detailed Microsoft Project plans and resource requirements.
• Developed detailed artifacts including presentations and videos for
• Technical & Solution Design Guides, User Guides, RFI’s, RFQ’s, IT Security requirements and Proposals.
• Documentation of as-Is and To-Be processes, ERD’s, Application Landscape and data flow integrations.
• Marketing documentation for technical architecture used in seminars, webinars and trade shows.

Confidential, Silicon Valley, CA

Principal/Architect

Responsibilities:

• Managed multiple customer projects, developing and implementing budgeting and forecasting applications.
• Designed and developed a portfolio management application on the Force.com platform.
• Used Visualforce, Apex, Salesforce.com data integration API.
• Successfully led and supported multiple developments of large volume budgeting and forecasting applications for premier companies, using platforms Hyperion and Confidential 's Control products.
• Implemented and supported a budgeting and forecasting application, including project management, functional ownership, and communication with C level stakeholders.

Confidential, Redwood Shores, CA

Leader, Technical Services

Responsibilities:

• Managed a team of 90 people in product development, QA, support and technical operations, for a .NET and Oracle based enterprise revenue management, CRM, CPQ and CLM.
• Single point of contact and oversight for the India operation, responsible for effective delivery of software, implementation, QA, performance labs, technical data center operations, and support services.

Confidential, San Mateo, CA

Product Leader

Responsibilities:

• Established a 100-strong team that delivered, implemented, and supported a stream of major releases for Aceva, a financial SAAS product with robust quality, functionality, and a user-friendly interface.
• Implemented multi-currency, multi-language, and multi-byte features, with connectivity to credit bureaus, banks, and credit card systems.
• Used a combination of extreme programming, scrum, traditional waterfall processes
• Redesigned the product in a modular fashion with enhanced functionality and feature set to make it a highly profitable revenue stream. Transformed the technical support and implementation organization.

Confidential, Milpitas, CA

Engineering Leader

Responsibilities:

• Established functional responsibilities, release dates with Indian teams, and met all original commitments.
• Consistently met budgets/deadlines.
• Developed a fully functional consumer market place, with shopping cart functionality, credit card acceptance and banking connectivity.