SUMMARY

• Seasoned Management Consultant with around 11 years of comprehensive experience in multi Consulting engagements
• An avid consulting enthusiast with drive for excellence and thrive to always deliver the best results With an entrepreneur spirit, my goal is to grow in consulting world with innovative contributions.

PROFESSIONAL EXPERIENCE

Confidential

Enterprise Agile Adoption and Execution Lead

Responsibilities:

• Conducting assessments of organizational business towers to create a roadmap for transformation
• Coach and provide guidance to senior executives in adopting an Agile mindset
• Provide mentoring and coaching to teams as they transition from a more traditional way of working to Lean Agile Culture
• Agile Training to teams and Senior Leadership

Confidential

Enterprise Agile Adoption Lead

Responsibilities:

• Strategic partner to the client in devising Agile implementation journey
• Assess current Agile adoption framework and present recommendations
• Build updated agile adoption framework towards successful onboarding on Scrum teams
• Closely work with Cigna Leads and CIO to run the agile adoption program while resolving any impediments or challenges
• Coach and mentor the Delivery Leads, Application Directors and Scrum teams members on Agile methodology
• Monitor and report governance metrics and steer the governance meetings
• Conduct timely maturity assessment for the scrum teams

Confidential

Enterprise Agile Transformation Lead

Responsibilities:

• Conducted initial Agile readiness assessment
• Collaborated with client’s senior management on devising Agile implementation framework based on cutover strategy form Waterfall to Agile
• Presented readiness assessment results for next steps
• Devised strategic approach along with the client for based Agile adoption and implementation approach
• Govern the implementation of pilot scrum teams adopting Agile

Confidential

Enterprise Agile Coach

Responsibilities:

• Strategic partner to client in creating Agile coaching model
• Prioritize teams based on the Units and business verticals
• Coach and mentor teams on executing agile as per the strategic coaching model
• Conducted Agile readiness and maturity assessments for scrum teams

Confidential

Operational Excellence Consultant (Engagement Manager)

Responsibilities:

• Develop approach standards and models from Lean perspective
• Lead the engagements as a part of the overall segregation of projects. Helps teams apply Agile and Lean thinking to the IT environment and impediments they face. Working as an advisor to help the team adapt the methodology and challenge the existing environment.
• Lead and Manage the Lean assessment engagements as per business prioritization.
• Create and train the EOM team on various assessment standards and templates
• Devise a roadmap on the assessment strategies and Agile adaption for project management
• Multiple deliverables creation as part of assessment cycles - Operational Excellence (OpEx) toolkit, Agile Sprint Backlogs, Process Mapping templates, Kanban boards, focus groups templates, work observations templates, etc.
• Drive the organization-wide agile adoption and OpEx strategy and rollout plans
• Define Metrics and work stream division for conducting the assessments swimmingly
• Partnering with the Strategy consulting team of client shortlisting the work areas for SAFe Agile Adaption
• Counsel and Govern the overall scope and progress by working closely with the program director
• Work closely with the ISU for business development opportunities

Confidential

Process Consultant

Responsibilities:

• Analyze and manage the weekly ads IT aligned Business milestones for the client
• Counselled to create a streamline process for Metrics and KPI enhancements
• Agile Program Management and Governance - Across cross functional teams
• Gather risks to create mitigation plan and implement the resolution as per the project progress, status and corrective actions
• Identify gaps within the project and re-align with the Agile Lean framework
• Process Governance & Re-engineering - Conduct audits for the existing processes. Identify the requirement due to change in the Project status and align Governance accordingly
• Contribution to new Process Definitions for Governance and Sign Off from the Customer
• Dashboard creation and presentation to the Client

Confidential

Process Consultant

Responsibilities:

• Independently lead and developed new Process Definition for multiple organization level Global IT processes, aligned to ITIL and Agile framework
• Worked with Business leadership and BAU Operation teams to understand current challenges and business needs. Addressed these in appropriate and inventive solutions for implementation
• Implementation of defined process across teams and documentation
• Own and support processes during operationalization
• Coach teams and management towards improving agile process and metrics, evaluate and mentor existing Scrum teams, and deliver training classes for product owners, developers and testers
• Formalized and Managed communication plans on the operationalization and new defined processes
• Chaired weekly meetings and operationalization activities to avoid risks and develop and execute mitigation plans, in case of identified risks
• Monitor and report progress to Senior Management
• Managed and Partnered with Vendors and cross functional teams, to ensure smooth execution of Engagement activities to success

Confidential

Process Consultant

Responsibilities:

• Managed Project on Continual Service Improvement and Governance Target Service Delivery model for ICoE(Integration Centre of Excellence)
• Streamline Metrics and Measurement process for Messaging Capability of Target ICOE Service Delivery, encompassing IT Service Delivery and People Metrics. Standardization across capabilities and define the unified ICOE level estimates.
• Tool Evaluation and On-boarding
• Operationalization and development of process improvement techniques
• Worked with Development teams to validate the requirements in multiple phases of SDLC processes and ensured the requirements are met
• Gather risks to create mitigation plan and implement the resolution as per the project progress, status and corrective actions
• Process Governance & Re-engineering - Conduct audits for the existing processes and report Non-Compliance to Senior Management. Identify the requirement due to change in the Project status and align Governance accordingly
• Contribution to new Process Definitions for Governance and Sign Off from the Customer
• Dashboard creation and presentation to the Client

Confidential

Lean Consultant

Responsibilities:

• Conducted Improvement Opportunity Assessment on the current processes using Lean Methodology
• Analyzed and Validated requirements to define business needs and current challenges
• Facilitated workshops with Process owners to gain insight on the AS-IS processes, current state and Improvement Opportunity Identification.
• Identified relevant solutions with respect to TO-BE future state design intended for Process improvement journey and reported the same to the stakeholders
• Reported categorized risks and recommended solutions

Confidential

Service Integration Consultant

Responsibilities:

• Participated in Engagement Kick off, meetings/workshops and Captured requirements / VoC
• Analyzed and operated findings of Gap Assessment reports
• Designed and implemented Service landscape as per the ITIL V3 framework for integrated IT Services of the client, with reduced cost of services. Multi-Supplier Governance, Demand Management, Service Catalogue Management, SLA Management, Change and Release Management, Service Reporting and Service Improvement
• Transitioned & transformed various client processes. Aligned the Business & IT components by provisioning IT Governance, Strategic management, Vendor & Operations management of services and across multiple service providers. Integrate processes (Multi-Supplier Governance, Demand Management, Service Catalogue Management, SLA Management, Change and Release Management, Service Reporting and Service Improvement) and technologies
• Implementation of standardized toll across all vendors and services. Aligning multiple service towers and vendors to deliver high quality services that meet the business’ needs
• Maximized contribution from all vendors in driving innovation and transformation in support of business goals

Confidential

Analytics Consultant

Responsibilities:

• Initiated and Lead meetings, workshops with IT process/business stakeholders to understand the VoC, Business Process requirements and results to achieve
• Orchestrated vision and scope in the analysis phase to validate that the requirements are met in the testing phase
• Documented and derived a roadmap for the approach, using LSS methodology
• Designed and implemented Change approach strategies and tools, resulting in identification of wasteful business practices and procedures.
• Developed analytics in areas of Business Process execution strategy generation and an automation tool, which improved the operational metrics for the identified improvement processes
• Identified and Communicated Time & Costs savings for process budgets through process re-design & improvement for the Maintenance and Testing support process
• Mentored and created the documentation process, Spear heading with the process owners
• Created various templates, system process applications and procedures for the newly derived process solutions for new Service Management Strategies
• Timely monitoring and reporting of project status to Leadership

Confidential

Business/Data Analytics Consultant

Responsibilities:

• Facilitated workshops with Process owners to gain insight on the AS-IS processes, current state and Improvement Opportunity Identification. Identify relevant solutions with respect to TO-BE future state design intended for Process improvement journey
• Conducted Gap Analysis to understand gaps within the Service Operations Process. As a result, refined and devised new Service design
• Counseled to Initiate Six Sigma & Lean projects for Operational Excellence for the Managed Service Delivery
• Co-ordinated and Managed multiple Six Sigma GREEN BELT projects, BLACK BELT Projects and Lean projects.
• Conducted business data integration & analysis using analytical strategies. Consulted & Managed 60+ projects in Business Case Modeling, Business Analysis, Process & cost re-engineering and Client management
• Mapped & implemented strategies for Change management and Business / Impact analysis
• Operational excellence to ensure quality product by implementation of quality tools such as FMEA, RCA, and CAPA, Six Sigma methodologies, gap analysis, process definition and implementation of modified processes
• Devised a tool to synchronize all activities between Onsite and Offshore teams. Created new business opportunities with the tool
• Strategized project scoping and specifications documents, to clearly communicate the project roadmap
• Mentored cross functional client and vendor teams on implementation of solutions success
• Project status reporting and recommendations on resolution for identified risks

Confidential

Technical Research Analyst

Responsibilities:

• Stakeholder analysis to clearly identify stakeholder’s involvement, roles and responsibilities.
• Formulated analysis plans by applying qualitative/quantitative techniques to interpret the issues and produce substantiated recommendations and communicated deviation in data reports to client/users for actionable recommendations
• Conducted workshops for data analyses and market research using traditional and advanced methods. Work with the client (either internal or external) to understand, define and document the business object.
• Facilitated workshops to understand the VoC and VoB.
• Reviewed and Prioritized Customer Requirements using various Lean Six Sigma tools
• Aligned the processes to Service management framework.
• Planned and created the Knowledge Management Processes for the IT Service Desk Operations
• Mentored and Participated in the Tools creation for recommended processes
• Conducted Multiple Review Sessions with relevant stakeholders to ensure progress Provided Support during initial usage phase.
• Mentored implementation of solutions to ensure success.