SUMMARY:

Highly talented results oriented executive leader with strong strategic, organizational, managerial, communication, and change management skills. Adept at working with all levels of an organization, creating the rapport required, building trust and confidence. Characterized as energetic, creative, self - motivated and self-confident with an outgoing personality and a commitment to excellence.

AREAS OF PROFICIENCY:

P&L Planning & Management Business Process Improvement

Strategic Planning & Execution Global Operations Management

Project & Change Management Call Center Management US & Global

EXPERIENCE:

Confidential

Vice President, Operations

Responsibilities:

• Provide global executive leadership and full P&L management oversight for the Investigative Research, Public Records Background Screening and Resident Screening organizations.
• Responsible for Alternative Investment Investigation, Criminal Records, Database, Fingerprints, Credit, Collections, Skips, Evictions and Alcohol/Drug testing for Confidential 100 to small business customers across diverse industries.
• Evaluate current procedures and practices as well as develop and implement process improvement strategies to ensure the accomplishment of global operational objectives and customer satisfaction.
• Collaborate / Partner with Executive Leaders within Sales, Account Management, Finance and Clients to ensure profitability and revenue growth for multiple lines of businesses as well as customer satisfaction.
• Develop and implement strategies driving operational excellence, ongoing improvement initiatives and foster an environment of teamwork, empowerment, employee engagement, learning and career growth.
• Effectively develop new strategies designed to improve operational efficiency and increase productivity.
• Leverage Lean Six Sigma methodology and project management skills to implement strategies into specific actions, make decisions and communicate priorities in a timely manner to achieve organizational and revenue goals. T

Director, Operations

Confidential

Responsibilities:

• Responsible for Public Records/Fingerprints, Employment, Education, Credential (Licenses & Certifications) Verification Call Center and Alcohol/Drug testing Call Center processes for Confidential 100 to small business customers across diverse industries.
• Interface with Senior Sales, Account Management, Finance partners and Clients to ensure profitability and growth for the business unites and customer satisfaction.
• Execute day-to-day operational strategies, drive ongoing improvement initiatives and foster an environment of teamwork and career growth opportunities. Moved Robotics / Online searches from 70% to 85% of total volume, while decreasing Turnaround Time (TAT) by 40%.
• Develop and implement strategies designed to improve operational excellence. Leverage Lean Six Sigma methodology and project management skills to convert strategies into specific actions, make decisions and communicate priorities in a timely manner to achieve organization goals.
• Partner with senior leaders to develop strategies and drive implementation of process improvements throughout multiple business units, while managing complex issues within functional areas of expertise. Facilitate the project selection, goal development and project design process.
• Provide project management oversight and leadership, while driving continuous improvement to support growth and customer satisfaction.
• Utilize expertise to facilitate and lead large complex cross functional process improvement teams to deliver results for assigned areas of responsibility.
• Identify opportunities to automate processes for sustained gains and partners with IT function to drive process digitization efforts.
• Coaches and mentor individuals and teams in the application of Lean Six Sigma tools and leads process improvement initiatives.
• Troubleshoots with team members to resolve obstacles/roadblocks, serves as a sounding board for problem resolution and ensures smooth, continuous progress on projects.
• Develops rigorous control plans, working closely with process owners, project champions and senior management to ensure improvement gains are sustained on long-term basis.

Confidential

Operation Leader

Responsibilities:

• Interface with Senior Risk Managers, Finance Managers and Clients to ensure profitability and growth for the business segments as well as customer satisfaction.
• Lead day-to-day operational excellence, ongoing improvement initiatives and foster an environment of teamwork, support, learning and career growth.
• Effectively develop new strategies designed to improve operational excellence.
• Leverage Lean Six Sigma methodology and project management skills to convert strategies into specific actions, make decisions and communicate priorities in a timely manner to achieve organization goals.
• Lead Change Acceleration Process “CAP” by managing cross-functional initiatives, which deliver significant bottom-line results to the business.
• Promote Quality best practices by collaborating with Quality Leaders and other Confidential platforms training, coach and mentor Green Belts on the Six Sigma philosophy and application.

Confidential

Cash Management Process Leader

Responsibilities:

• Led the transformation to a more customer focused and Sarbanes-Oxley compliant organization.
• Successful in growing Confidential ’s revenue base by partnering with 32 sales business units across the US.
• Effectively utilized strategic agility and strong communication skills to support the change management process of the Confidential and Confidential joint venture.

Confidential

Cash Management Program Leader

Responsibilities:

• Accumulated, analyzed, interpreted and reported business performance data for the operations and senior leadership team.
• Evaluated the effectiveness of business policies/procedures on performance.
• Developed and implemented complex projects and programs such as the Separation of Admin Task, which resulted in the formation of new operations focusing on process discipline enabling the business to over achieve established targets.
• Acknowledged by receiving an award for outstanding project management and leadership.