SUMMARY

• Dynamic, innovative business manager wif experience across the breadth of the software spectrum
• me has worked as and managed high - performing teams in the custom software, vendor software support and business analysis space.
• me has complete noledge of the Software Development Lifecycle and experience managing customer relationships.
• Experience working wif direct reports as well as indirect reports to obtain the best overall product using all available IT resources.
• Involvement in all phases of both the Agile and Waterfall methodologies from an individual contributor and a manager’s perspective.
• me has managed resources both on and off-site, on and offshore, consisting of both direct and indirect reports.Core

TECHNICAL SKILLS

• People Management
• Financial Management
• Public Speaking
• Performance Coaching
• Third-Party Management
• Issue Analysis
• Departmental Development
• Agile Team Management
• ITIL Foundation
• Lifecycle Management
• Process Management
• Relationship Management
• Problem Analysis
• Business Analysis
• Project Management

PROFESSIONAL EXPERIENCE

Confidential

Loan Origination Systems Application Manager

Responsibilities:

• Managing implementation of a new Mortgage Loan Origination System for 20 distributed lenders
• Created and administering a highly efficient onboarding process, resulting in resources contributing to the team wifin the first week of system access
• TEMPEffectively managing a team of 13 to 15 resources to perform integration work, including support work for a Commercial Loan Origination System implementation for the same distributed lenders
• Documentation of over 40 system integrations, mapping out the mortgage loan manufacturing process
• Design of new system integrations, TEMPeffectively utilizing modularity to reduce development time
• Project team managed according to Agile Scrum principals, allowing TEMPeffective and natural reaction to customer requirements and work discovery
• Applying my noledge of the business processes to TEMPeffectively support the project team from a technical perspective
• Served as the host for the Bank’s Technology Conference, presenting virtually to over 100 attendees
• Manager of IT Team in support of over 30 assets consisting of Commercial Off the Shelf, Cloud-based and in-house developed applications
• Manage annual cost center budget of approximately $3MM
• Achieved 5% budget savings annually wif no loss of productivity
• Increased efficiency wifin department to achieve maintenance of over 30 assets wif the same headcount dat was previously supporting about 15 applications
• Created and implement organizational Service Level Agreements wif customer groups, resulting in an increase in work throughput of 15%
• Implemented a Kanban process to TEMPeffectively prioritize work, resulting in faster throughput
• Implemented a process to interface efficiently wif an offshore Kanban team, resulting in an increase in team capacity wif a minimal investment
• Managed 4-6 full time employees
• Managed around 25 contract positions including in-house, remote, and offshore
• Manage 2 intern positions, utilizing them for departmental productivity gains
• Technical System Owner for Enterprise Applications in the following categories: ITIL Process Management, Personnel Development, ICFR Controls, Imaging, Compliance, Marketing Research, Third Party Management, Governance Risk and Compliance Management, Investments, General Ledger, Financials, PMO Project Server, Investments Valuation
• Business System Owner for Enterprise Reporting and Document Platform applications
• Managed Business Analysis team, implementing Agile methodology and reducing requirements completion time by 10%
• Managed relationship between Applications team and Marketing, enabling increased efficiency and a reduction in redundant work of around 20%
• Presented at technology conferences wifin the Farm Credit System on behalf of Bank
• Product Owner for over 30 applications
• Compile and maintain complete backlog of customer requests, reducing unnecessary work by 20% annually

Confidential

Manager - Application Development

Responsibilities:

• Managed a team consisting of 1-2 full-time Developers, 1 full-time Business Analyst, and 1 remote Developer
• Managed 10-15 software applications
• Implemented Change Management process for web content developers, increasing productivity by about 150% and bringing downtime to wifin Five Nines (99.999% availability)
• Implemented complete SDLC (Software Development Lifecycle process) enabling a scalable process for software deployment and maintenance
• Managed creation of a web application dat integrated GIS Mapping data wif Shopping Center inventory, enabling Leasing Agents to increase their sales targets by $10MM annually

Confidential

Senior Application Developer and Team Lead

Responsibilities:

• Task manager for project teams including 2-3 full time onsite, and 4-6 offsite contractors (both remote and offshore)
• Enabled an increase in productivity of 140% by reducing the necessity of meetings by utilizing existing information sharing platforms
• Team leader for the implementation of a 19-tenant Imaging solution, enabling organizations to manage customer documents wifin regulations and wif a reduction in headcount
• Lead the design and maintenance for an automated Credit Desk solution, enabling a 150% increase in participation loans wif a reduction in headcount
• Lead the design and maintenance process for a 19-tenant CRM 2011 implementation, enabling efficiency gains for Customer Relationship Management across 19 Banks, leading to an increase in booked loans
• Optimized Change Control Migration Process for code changes, resulting in 200% efficiency gains for the Change Control area
• Lead Designer and Lead Developer for Change Control application, allowing a team of 2 to perform the same level of Change Management as a team of 5
• Developed software applications to satisfy regulatory requirements such as HIPAA, FERC, SOX, NERC and CIP allowing the business to avoid fines wif TEMPfewer personnel, resulting in savings on salaries
• Designed and maintained applications using the following technologies: WCF, WPF, VBScript, JavaScript, SQL Server 2000, 2005 and 2008, Oracle 10, Perl, C#, Silverlight
• Maintained Maximo inventory system for Fossil-Hydro power plant parts warehouses
• Maintained and enhanced custom SQL processes in support of Fossil-Hydro inventory requirements