SUMMARY

• Around 14+ years of IT industry experience encompassing a wide range of skill set, roles and industry verticals
• Extensive experience of around 8 years in Salesforce.com, Force.com, Webservices, Apex,Triggers, Visual Force, WorkFlow & Approvals.
• Salesforce Dev & Admin certified, Appbuilder, Service Cloud, Copada Admin,Conga Admin, CSM® certified
• Working as Salesforce SME responsible for implementation and continuous improvement of processes and procedures in support of Salesforce configuration, development and migration.
• Responsible for planning, coordination and oversight of all Salesforce releases (major+minor), patches, and emergency change requests
• Facilitate release activities across all Cloud development teams, ensuring easy and timely deployments across environments.
• Define and manage change control process for development of 5 salesforce applications, Responsible for Sandbox refresh activities & and ensure all changes meet criteria prior to deployment.
• Extensive knowledge on various complex Sales cloud & Service cloud projects.
• Extensive knowledge on Real time & batch integration in salesforce wif third party system.
• Implemented Contract Management (Apttus)solution for teh business
• Implemented Vlocity managed package for Telecom domain
• Implemented Conga managed package for Johnson Client.
• Implementing EchoSigne - signature solution to reduce teh time to onboard teh customer
• Implemented Site.comfor dynamic web content management.
• Implemented various CLI integration wif salesforce & third-party system
• Worked wif IBM as Onshore/Offshore SME / Tech Lead, leading team of 5-8 developers.
• Overview of Salesforce Lightning & Salesforce Design Pattern.
• Worked on 25+ Salesforce Projects on both Technical and Techno Functional Role.
• Active involvement in pre-sales activities. Worked on Salesforce.com project proposals, scoping, solution and effort & staffing estimation.
• Experience in leading and managing teams. Handled multiple roles - Project Lead, Software Architect, Developer, System Admin and CRM Systems Analyst.
• Executed software projects for Banking and Financial services, Telecom and Shared Services.
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

TECHNICAL SKILLS

Skill Set CRM: Salesforce.com On demand CRM- Force.com, Apex, Trigger, Visual force, Workflow & Approvals

Development Tools: Eclipse 3.6, Dataloader, Apex Explorer, Adobe Flash Builder., Git Hub, Jenkin, Service Now

Functional Modules: Marketing management, Sales Force Automation, Order and Quote mgmt.

Languages: Apex, Visualforce, Java., J2EE, jQuery

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Interacting wif clients on a daily basis, understand requirements from different business group, propose solutions to address teh business challenge and halp customers to understand Salesforce.com as a solution.
• Working as a release manager managing all teh salesforce deployment.
• Define Release readiness criteria and ensure all changes meet criteria prior to deployment
• Work wif developers to properly resolve merge conflicts, deployment errors and meet code coverage criteria
• Set up, monitor and maintain all Salesforce.com sandboxes, including creating and synchronizing sandbox metadata and appropriate data sets
• Track release metrics to drive improvement and report successes/failures to stakeholders
• Solution design and analysis.
• Co ordinating wif development team wif teh requirement analysis and solution approach.
• Salesforce.com configuration and customization.
• Incident management, Service request & Release management
• Preparing teh Software Requirement Specification and Design Document.
• Onsite - offshore team co-ordination.
• Maintaining Release management for all teh salesforce application.
• End to end Marketing and Sales Force implementation

Confidential

Salesforce SME /Release manager

Responsibilities:

• Interacting wif client on daily basic, understand requirements from different business group, propose solution to address teh business challenge and halp customer to understand Salesforce.com as solution.
• Working as a release manager managing all teh salesforce deployment.
• Define Release readiness criteria and ensure all changes meet criteria prior to deployment
• Work wif developers to properly resolve merge conflicts, deployment errors and meet code coverage criteria
• Set up, monitor and maintain all Salesforce.com sandboxes, including creating and synchronizing sandbox metadata and appropriate data sets
• Track release metrics to drive improvement and report successes/failures to stakeholders
• Solution design and analysis.
• Co ordinating wif development team wif teh requirement analysis and solution approach.
• Salesforce.com configuration and customization.
• Incident management, Service request & Release management
• Preparing teh Software Requirement Specification and Design Document.
• Onsite - offshore team co-ordination.

Confidential

Tech lead

Responsibilities:

• End to end Marketing and Sales Force implementation
• Preparing teh Software Requirement Specification and Design Document.
• Understand requirements from different business group. Propose solution to address teh business challenge and halp customer to understand Salesforce.com as solution.
• Solution design and analysis.
• Salesforce.com configuration and customization.
• Real time & batch integration in salesforce wif third party system.
• Implementation of business logic and transaction control using Apex triggers and classes.
• Development of validation rules, assignment rules, workflows and approval processes.
• Onsite - offshore team co-ordination.

Confidential

Tech lead responsible

Responsibilities:

• End to end Marketing and Sales Force implementation
• Preparing teh Software Requirement Specification and Design Document.
• Understand requirements from different business group. Propose solution to address teh business challenge and halp customer to understand Salesforce.com as solution.
• Solution design and analysis.
• Salesforce.com configuration and customization.
• Real time & batch integration in salesforce wif third party system.
• Implementation of business logic and transaction control using Apex triggers and classes.
• Development of custom pages and sites using visualforce.
• Development of validation rules, assignment rules, workflows and approval processes.
• Onsite - offshore team co-ordination.
• Weekly stand-up call and deliverable status co-ordination.
• Technical Specification and module design documentation.
• Peer review and quality standard adherence.
• Overseeing teh smooth implementation as well as provide post-implementation, enhancement and maintenance support to Client.
• Migration planning and documentation.
• Test case preparation and manual testing co-ordination wif QA team.
• End user training and user manual preparation.Work wif Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents
• Lead analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization; Analyze product impact
• Designing Salesforce.com automation.
• Preparation of Functional Design Document.
• Preparation of Data Dictionary.
• Salesforce.com configuration and customization.
• Creation of custom objects, validation rules and fields.
• Development of visualforce pages, triggers and apex classes to customize and leverage teh standard Salesforce.com functionality.
• Use of latest Salesforce.com features - Dynamic Apex, Batch Apex to re-factor existing code.
• Deployment of code/trigger to Production environment and continue support.
• Integration of SFDC wif client external systems.
• Creation of Roles, Role hierarchy, sharing rules to restrict record access and profiles to restrict functional user level permissions.
• Creation of reports and dashboards.
• Coordinate and communicate tasks wif team members.