SUMMARY:

• Over 8 years of IT experience with above 5 years of experience in teh Salesforce CRM Platform as both Administrator and Developer.
• A 3x Certified Salesforce.com Developer & Administrator with proficient expertise in teh complete life cycle of Salesforce project development including System Analysis, Design, Development, Testing, Deployment, and Production Support & Maintenance.
• Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, Community Cloud, Health Cloud and Financial Service Cloud.
• Hands on experience in designing and developing rich UI pages using Lightning Apps combining Lightning Design System, Lightning App Builder, Standard and Custom Lightning Component.
• Hands on experience in writing Lightning components using LWC and Aura Framework.
• Experience in installing Field Service Lightning managed package and guided setup configuration.
• Installed teh managed package in teh salesforce instance and configured Account and Household relationships.
• Understand Commerce cloud technologies and troubleshooting practices to ensure successful resolution of Commerce Cloud customer issues.
• Extensive experience in designing and developing All aspects of teh salesforce classic UI like Custom Apps, Page Layouts, Tabs, VF Pages using standard and custom controllers.
• Worked on Building salesforce data model using standard and custom objects, fields, Record Types, Lookup Relationships, Master - Detail Relationships and Custom Reports etc.
• Worked on building process automation features using OOTB Capabilities Validation Rules, Process Builder, Lightning Flows Builder, Workflow, E-mail services and Approval Processes using customization.
• Knowledge on User Management like Profile, permission sets, roles, territory setup.
• Experience in SFDC Development in writing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Hand on Experience in Apex and Managed and Configured Outlook to Salesforce, chatter, Salesforce Mobile.
• Responsible for providing product support to users of teh commerce Cloud’s Predictive Intelligence solutions.
• Provide support for partner led projects and internal Commerce Cloud initiatives.
• Experience with Data migration and updates through teh tool App Exchange Data Loader in Salesforce.com.
• Well versed with Apex Soap /Rest API, Bulk API, Streaming API for integration and data manipulation.
• Strong Application Integration experience with Connectors, Routers, JMS and Data Transformations using Mule ESB.
• Experienced in designing and developing enterprise services using RAML in Mule, REST based API's, SOAP web services and use of different mule connectors like Salesforce MuleSoft Connector.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP.
• Proficiency in Object Oriented Languages like C++, C#, Java, JSP, Servlets and other Java technologies.
• Support and contributes to teh growth of best practices for delivery for Commerce Cloud support services.
• Proficient in working with JIRA, Asana, Azure DevOps and confluence.
• Articulate in written and verbal communication along with strong interpersonal skills, quick learner, a good team player with ability to work effectively with all levels of organization and individually as well

TECHNICAL SKILLS:

Salesforce Technologies: APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Lightning Component, Lightning Web Components (LWC) S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects

Salesforce Tools: Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application and Sandbox data loading

Software Methodologies: Agile, Scrum, Waterfall

Programming Languages: APEX, JAVA J2EE, Apex Triggers and VisualForce Pages

Operating Systems: MS Windows, Macintosh

Web Design tools: Visual Force, HTML, XML, CSS, JavaScript

Documentation tools: MS Word, Documentum, MS Excel, MS PowerPoint, MSOutlook, Jira

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce Lightning Developer

Responsibilities:

• dis project involves developing lightning components for community users to accept or cancel teh orders based on teh products available.
• Also modified existing VF pages to make Lightning compatible.
• Involved in various stages of Software Development Life Cycle (SDLC) in Agile methodology.
• Strong implementation and rollout experience with Salesforce.com CRM (Sales cloud, Service cloud, Partner Communities, Health Cloud, Sites, and Force.com platform.)
• Building of Custom lightning components to display teh list view of orders and an order detail page to handle teh business logic.
• Implemented a Chatbot in service cloud using Omni channel settings for teh customer to automate teh chat with customer.
• In-depth understanding of Salesforce. Com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Worked on to prioritize tasks across all their patients’ needs with Health cloud.
• Mapped personal and professional caregiver networks with salesforce Health cloud.
• Using Community Experience Builder create community pages for Dealers and used teh SLDS for styles and apex classes for DML operations.
• Worked on administering teh DocuSign, Form Assembly, New Voice Media and various other Enterprise applications.
• Good experience in Creating lightning web components (LWC) design and implementation and Converted lightning components to lightning web components.
• Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with teh new Lightning Design System.
• Designed and Developed Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, VisualForce pages and Salesforce Lightning Experience as user interface.
• Developed various Apex Triggers Batch Apex, Schedulable and Queueable, Future methods to meet integration requirements while respecting governor limits and salesforce technical limitations.
• Created Custom Objects and fields for transactional and contractual information.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Worked on Data model changes like Pick lists, Dependent Picklists, Lookups, Master detail relationships, Validation and Formula fields to custom objects.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Workflow rules and defined Related tasks, Time Triggered tasks, Email alerts, filed updates to implement business logic.
• Developed Complex Workflows, Process Builder, Flow Builder and approval processes for automating business logic.
• Worked on customer portals and Communities Administration.
• Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics).
• Worked with teh admin team to create Profiles and implemented Object and field level security to hide critical information on teh profile users.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated Pardot with Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Made new feature enhancements on Service Cloud Console view and developed some Visual force components.
• Involved in Migrating teh data from Oracle database to Salesforce application using Apex Data Loader.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for teh customizations and developments done during teh project to achieve 90% code coverage.
• Implemented Data Migration using Informatica on demand and Data loading using Data loader, import wizard.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Installed and configured Cloudingo Salesforce AppExchange product for cleansing duplicate data.
• Extensive experience with Atlassian Bitbucket and SourceTree for code collaboration with teams and handling deployments using IntelliJ illuminated cloud plugin.
• Hands on Experience using GIT commands to fix teh merge conflict.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning (Components), Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Admin/Developer.

Responsibilities:

• Developed work plans or reviews other work plan timelines and manages workflows to meet project timeframes by participating in Planning meetings, Analysis development, Test inspections, and other project meetings throughout teh project lifecycle through Agile methodology.
• Involved in daily standup meetings, Scrum. dis resulted to bring good solution to teh business requirement Environment
• Implemented Service Cloud Agent Console for Charter Customer Support needs and managed users with permissions, about 1000 users nationwide contact centers.
• Built Reports and Dashboards for SLAs and agent performance on cases to continuously monitor data quality and integrity.
• Made new feature enhancements on Service cloud console view and developed some Lightning Components and Visual force components for PDF generation.
• Worked on Financial Service Cloud Community to develop Customer 360 view and Book of Business for teh employee and Customers.
• Worked with Conga Composer to generate Word, Excel and PowerPoint documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
• DevelopedCustom components in Financial Service Cloudused to build a Customer Community.
• ConfiguredAction plan templatesandaction plans.
• Worked on Household to Develop teh Relationship Group between Account and Account Contact Relationships
• Worked with contact center management and end users’ issues to create and manage workflow rules, data validation, processes and flows on ad-hoc basis.
• Created Visualforce pre-chat form to gather information about you're customers and Enabled Web chat.
• Enabled Omni-Channel facilitating multichannel support to routes work to teh support agents by different routing types that Omni-Channel supports.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Implemented Lightning Knowledge and assigned appropriate user licenses to access and give, permissions for visibility of noledge articles, also customized page layouts and record types to support noledge article management.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects.
• Created user roles and profiles, security controls and shared settings.
• Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.
• Working with management and end-users to create and manage workflow rules, data validation, processes and flows.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers and Asynchronous Apex.
• Resolved major issues in previously existing integrations between SAP and Salesforce in teh Jenkins environment and used REST and SOAP APIs to create, retrieve, Update, delete teh records.
• Implemented REST based Web Services using SAP and Informatica Power Exchange.
• Involved in Unit Testing, Code Coverage and Code Review.
• Analyze teh code and developing teh Technical Documentation.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Cleansed data from other systems and import data using Data Loader.
• Support application training activities including Creating Training Material, conducting training and assisting in teh support of system release update.
• Developed using Visual Studio code editor and handled Deployments to sandboxes using ANT Migration Scripts and Hands on experience working on GitHub Repository to pull and push teh code using GIT commands for merged code with cross teams.
• Enabled and Analyzed Field Service Lightning features for company new initiatives.
• Automated deployments using Jenkins by running ANT migration scripts for different environments like Dev, UAT and production Continuous Integration and Delivery (CI/CD).

Environments: Salesforce.com, Case Management, Salesforce Lightning UI, Lightning Components, Apex Classes, Apex Test Classes, Apex Controller, Visual Force Pages, Apex Triggers, JAVA, Custom objects and Fields, Roles, Profiles, Field Level Security, Public Groups, Queues, GitHub Repository, Validation Rules, Workflow Rules, Approval Processes, Data loader, SOQL, SOSL, Force.com IDE.

Confidential

Salesforce Administrator/developer.

Responsibilities:

• Interacted with various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Used Agile methodology and got good experience in daily Scrums and sprint meetings.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed Validation rules on various objects.
• Also created assignment rules on Lead object to assign teh Leads Automatically to various groups of users based on teh region.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls and ShaCG Technologies, Chennai Indiaring Settings.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Contribute to teh definition and evolution of commerce cloud methodologies, standards and best practices for support and product delivery.
• Developed and configured various Custom Reports for different user profiles based on teh need in teh organization.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com.
• Handled deployments to UAT and production using Changesets.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

IT System Administrator.

Responsibilities:

• Managing over 500+ VMware servers 2003, 2008, R2 and 2012 with VSphere client 5.1. Supervised 35 VM servers for daily backups. Managing VPN user and Active Directory by resetting passwords, unlocking accounts, adding users, and GP.
• Configuring AD and disk quota on Windows 2012 Server.
• Managed Microsoft Patch Tuesday's testing, deployment, and reporting, resulting in a 97% success rate.
• Implemented a disaster recovery plan into teh contract without increasing costs.
• Enhanced team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.
• Troubleshoot LAN/WIFI connectivity, configured permissions folder rights.
• Performed software installations and upgrades to operating systems and layered software packages.
• Resolved any circuit, data issues, security and access control issues to ensure 24/7 system access. Managed domain users and groups in AD and create group policies in order to keep teh network secured.
• End user technical support for Windows 7, 8 and 10.

Environment: Microsoft Office 98/ 2000/ 2003/ XP, Microsoft ISA server 2000/ 2004, Microsoft Sharepoint Portal Server, Microsoft Exchange Server 5.5-2000, Microsoft SQL Server, Critix, Metaframe XP, Windows NT Workstation, Windows 98/ 2000/ XP/ NT, Windows Server 2000/ 2003, Microsoft Office Suite 2000-2016 (Word, Excel, Outlook, PowerPoint), PowerShell, VM Ware Player, Virtual box, WebEx, Cisco IP Communicator, Symantec and McAfee corporate antivirus suite, LAN Desk Management 5.5.